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Galactic Toys & Games - Kentwood
3120 28th St SE, Kentwood, MI 49512, United States
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Galactic Toys & Games - Kentwood
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Ju
Review №1

You have to be kidding me! I bought a shining fates booster pack from them on Amazon and it’s resealed with glue!!! I cannot believe my eyes! Super shady stay awayEDIT: after opening it was indeed resealed. I got a white and green card with no ultra rates. You guys are truly the worst people in the hobby.

Hu
Review №2

I love this place because of my need to build model kits. There’s really no other place around town that has this much variety packed into one store. From pops to action figures to trading cards, etc. this place has it all. It’s like nerdvana

Ja
Review №3

There is no better place in the USA for gunpla and great customer service. The atmosphere is welcoming and the staff are awesome. The selection of gunpla is bonkers. Go. Buy. Build.

Aa
Review №4

Very poor experience, showed up to play with friends at 8 pm, store closes at 10 pm. Store charges 5 dollars per person, for 4 hours, had friend pay 40 dollars for 2 hours, for 8 people. Management would not work with us for playing only half the time, multiple tables open so not a congestion issue. And got kicked out 10 minutes early. Do not recommend this store for gaming

Ch
Review №5

Scalping in storefront fashion. everything is overpriced by 30-100+% above msrp absolutely disgusting how much some of there product cost compared to every other local supplier. save your $ and go buy 2 of whatever your after some other place for the same price as 1 in galactic toys what a joke🤣

St
Review №6

Cool place to find table top games like D&D, Warhammer, and board/card games.There was a Magic the Gathering event going on when I was there. People were playing matches against each other. Ive never played the game so I couldnt tell you what was happening or how good the players were, but everyone was friendly and were having fun.

Ma
Review №7

Have ordered online a couple times and have had no issues what so ever. Looking for to ordering again.

Br
Review №8

They dont have a lot of older material but for newer collectable figures and games this is a solid stop, especially if you play Magic: The Gathering

Jo
Review №9

Ive been here several times now, and its always great! Its a good place to play MTG or buy model kits and supplies. They even have P-Bandai sometimes. Check them out!

Vi
Review №10

I ordered a package it arrived a week late, also packaging was ripped open and smashed then resealed

Sa
Review №11

Was there during a MTG (Magic The Gathering) event, so was a bit busy.Its a sizable location, staff are attentive, if you have questions.Theres a sizeable assortment of games to buy, miniatures and model sets available to peruse.Not a wide variety of paints for miniatures, due to shelf life, but they do have paints and tools for their model sets, so thats cool.

La
Review №12

Im never a fan of ordering things online--I prefer to go into a store and see it before I make a purchase--and Im wary of ordering online from small stores, but Im glad I decided to go for it. The website was easy to use, the product came within the predicted time frame, as advertised, and in good condition. Great variety and quality. I will be coming back here for future occasions when I need to make geek acquisitions.

Al
Review №13

I placed an order back in May 2020, and it was partially fulfilled, with a delivery date of Dec 2020. When trying to follow up with the rest of the order i was told it was already fulfilled and they updated the order with July 2 2021, even though the items were never sent, and said there was nothing they could do. They blamed the delay on covid initially and are now trying to wipe it under the rug and not refund or fulfill the order. I will never do business with them again, and suggest not wasting your time.

Of
Review №14

Warning not the place to go for Pokémon cards, they weigh the single packs and over charge, if you want non Pokémon related items then this store is fine

Ja
Review №15

Sit around for a hour waiting for help full of employs only one other customer in the store trying to find prices no communication this store is horrible !!

la
Review №16

This place is garbage. They overcharge for tables based on 4 hour blocks of time and then kick you out early.

Ja
Review №17

The premier location for all things DND in the west Michigan area. Fair warning: if you go looking for video games here, you will be disappointed (google sent me here).However, if you are interested in one of many different types of Tabletop Adventures, from the Medieval fantasy of Dungeons and dragons to pathfinder, the terrifying world of 1920s Lovecraft horror, to zipping around on your very own firefly, or even collectible card games and models, this is definitely your store.

Ja
Review №18

Lots of fun and large collectable selection, D&D but pricing was a bit high on some items, even so we plan on coming back we where super happy with our purchases.

Ca
Review №19

This location is much better than the Alpine location! More of everything. Store seemed alive and happy and full of things to look at!

Sa
Review №20

Lovvvvvvve the variety of merchandise. I go here for all things nerd. MTG cards and DND dice are my go tos. Wish there was more Nintendo/Zelda stuff though. Love this place!

Ka
Review №21

Nerd hobby heaven! The staff seem to care about the hobby as well and if they dont have something on the shelf you can ask and theyll let you know if its something they can get in for you. We went and got my daughter her first (non hand me down) set of dice and the awesome guy behind the counter was as excited about her geeky milestone as we were. Even though its a long drive for us its such a treat to go out and shop here. ❤️

Ji
Review №22

While the posting was a tad odd, which I blame the post office here; I am beyond happy with my order. I had to pay a bit more for what I ordered than what most sights offer, but considering how scare it is to find the kit I bought, it was well worth it. Not only that, but I got my order almost 10 days sooner than I was told, this really made my day. Thanks and I will definitely see what else you have to offer.

Bl
Review №23

Best buy keeps giving you less and less reasons to go there......

Ma
Review №24

Excellent store, but was really looking forward to buying some MTG singles but their selection was rather limited. The employee behind the counter directed me to their in store computer. I ended up just leaving after searching for a little bit.

Is
Review №25

Its all amazing place, filled with wonder,pokemon,gunpla,Warhammer, the list keeps going

Na
Review №26

This place is a wonderland for those who love models, cards, DND, ECT!!! We get plenty of our Gundam models from here!! And you can get good ones in the discount area that are awesome!!! If you love building them this is the place.

An
Review №27

Excellent selection of games, toys, models and collectibles. Plenty of space to play. A vast board game library for in-store play. What else do you need?

Di
Review №28

Best shop you can go to for you Gundam model kits, Warhammer, dnd, magic, ect.GBoM

Av
Review №29

Never purchase from their online website. I tried their mystery box 📦 and exclusive bundles and I ended up getting 3 copies of the lowest value. They dont equal the value of the mystery box and there is a 20 percent restocking fee. If its cheaper than anywhere else go for it but they have the worst mystery boxes and customer service.

Ri
Review №30

Pretty good inventory of items. Although a bit pricey, you cant help but perk up when you see items from your side of the nerdom. A great selection of Magic: The gathering cards, and stuff behind the counter, as well.

Br
Review №31

Absolutely love spending time here. Every nerd dream should start with galactic toys.

Ja
Review №32

The staff is very supportive and very nice I love it there... I will definitely be back

Ja
Review №33

A great Otaku hobby shop with friendly staff and gaming area.

Ha
Review №34

Ordered ahead of time. Drove an hour because they said it was ready. Showed up order wasn’t ready and cards weren’t priced.

Ga
Review №35

Great service, very nice people

Ka
Review №36

The staff is so friendly and makes you feel like close friends. They are always ready and willing to help if you have a question or need help finding something specific.

No
Review №37

Every time I go in I have the best experiences thanks to the AGM Alyssa who knows everything about Pokémon.

Jo
Review №38

Its so awesome having a place like this here - staff are very knowledgeable and helpful, very engaging.

Cr
Review №39

Pretty good selection of tabletop RPG supplies, books, figures, accessories (especially D&D material), and lots of open gaming space with large tables set up. Helpful staff, and convenient location on 28th Street. A bit pricey compared to online sources, but what isnt these days?

Ma
Review №40

Pre-ordered a pop right before Covid and it never showed up. Forgot about it until now (crazy year) and they refuse to help even though the tracking info says it was not shipped because they say it has been too long. Make sure to check your orders immediately if you buy from themEDIT: Updated to 3*s because they did decide to help me out. I would still encourage people to check on your orders to avoid going through the same issue I went through

Mi
Review №41

My favorite action figure and model store hands down.

Fr
Review №42

My kids love this store and the employees are always helpful

Ke
Review №43

One of the best nerd stores around a little overpriced but you do get premium products the staff is knowledgeable and eager to help recommend going in earlier during the day when theyre not super busy otherwise you can get overlooked

Tr
Review №44

Ordered a box of time spiral remastered boosters and they never sent the item. They created a shipping label then never sent it to usps but then went on to claim usps had lost my shipment when they never even touched it. They probably opened kept it and sold it in store once the price inflated and left me unable to even get a replacement as they are all sold out now. I am reporting them to Wizards of the Coast they shouldn’t be able to “sell” their products. Stay away from this place the only guaranteed items you’ll get are ones you get walking into the store physically. All online sales appear to be free game for this stores scams.

Br
Review №45

As always, the workers are super helpful and friendly. Always love the staff. Super fun and quirky. Always feel welcome. Clean. Lively. Nothing really more needs to be said. Come check it out.

xa
Review №46

Owner is getting greedy and grubby! I preordered a box of Strixhaven Set Booster - today was the prerelease, so I shouldve been able to get my box today. Supposedly, they didnt get many in, so they arent giving them to the people who preordered - but theyre sure selling them to walkins.Heres the beauty - I already paid, weeks ago. AND, the owner wasnt giving membership holders the 10% off that we PAY $25/year for. So, I paid early, I didnt get my discount, and now I have to wait for something Im supposed to have today. I refuse to do further business here, and have reported them to Wizards of the Coast.

er
Review №47

Always a awesome time and they usually have great funko pops

bl
Review №48

Its quiet, respectful atmosphere is good for kids. Best prices for card events in grand rapids. LARGE collection of figurines/models and the owner can get it fast if he doesnt have what you want in stock. Staff is knowledge able on most games and willing to play but still prioritize costumers who are shopping over playing a game themselves.

Da
Review №49

Great selection of toys, models and DD products; however a bit pricey.

Li
Review №50

Like a kid in a candy store but its Gunpla.

Fr
Review №51

I usually dont leave reviews, unless Ive been un-pleased with service but galactic has become my staple over the past few months. I cant say enough about how friendly the staff is and helpful. Some of their Gaia paint selections were priced differently thank their website displayed and the employees were more than helpful in checking updated prices of each individual color I had selected. The inventory gets stocked regularly, you typically dont see a empty spot on the shelf and I aways find a kit Im after st the time. I appreciate everything they do to fuel my hobby of gunpla. If you have not visited the store and are curious as to if this is the place for you to shop then this is your answer. Dont hesitate to stop Im, ask questions or have a casual conversation. Many of these employees are are in to the same things as you!

Ja
Review №52

Great store if youre in need of Pokémon, Magic the Gathering, Yu-Gi-Oh or anything Geek related!

Ba
Review №53

Fun place to shop with my grandsons

Er
Review №54

Theyve become my go-to store for Gunpla and modeling accessories. Fair prices and quite a lot of variety!

W
Review №55

Strong selection. Exactly what I was looking for, and with the way things are, an outlet the Doctor ordered. Thank you for being open.

Yo
Review №56

Purchased a Champions Path ETB and showed signs of being resealed. I opened up 5 packs and in almost every pack there were 4 trainers and 2 energy cards along with duplicate cards. I would NEVER buy Pokémon cards for here again

Ma
Review №57

Cool store that is well stocked and neatly organized. Went in for some yugioh cards and the staff was very helpful and generous. Will absolutely be returning!

Zo
Review №58

I got the funko pops I didnt know I wanted.

Hu
Review №59

Their moving stuff around right now, but had no problem moving around and getting things. Also everyone is so friendly!

Sh
Review №60

Recently ordered a couple nendoroids from them. Definitely recommend, I will surely be buying from them again.

Ka
Review №61

Best online experience ever! I searched long and far for a ACGuy model. No model stores in my state had them so I ordered him online. Not only did this merchant have my model, they had coupon codes and 2 day shipping options! I ordered my model Saturday night and received it Tuesday morning. I am buying from this store again in the future. Keep up the great work!!

Ph
Review №62

Friendly staff, areas for tabletop gaming with regular meetups, some to play, some to work on characters, scenery, etc. What can best be described as a large selection of everything covers all shelves. Magic and Warhammer are the two local favorites according to staff, find them on Facebook for specific days and times as it varies somewhat. Id recommend accessing the parking lot via 29th street to avoid any hangups on 28th street. Easy business to spot, lots of parking.

Wi
Review №63

Staff is extremely friendly, ive been going to galatics for awhile now and each time i get absolutely delighted everytime. I just picked this little guy up yesterday. Ive been waiting for awhile for this one. Thanks guys for your gunpla. If you want gunpla this is the store to go.

ly
Review №64

Worst customer service I’ve ever experienced. Placed an order for a child’s birthday. 16 days later it’s the day of his birthday and the order still hasn’t arrived. I’ve been asking this company for help locating the package for the last nine days. They could have easily sent another order in plenty of time or refunded me and I could have order from some other company. They have done nothing except give generic excuses and tell me to wait five more days then three more days and so on. Their shipping stated 5-8 days when I placed the order which gave me plenty of time to receive it before the day it was needed. DO NOT USE THIS COMPANY. I ordered a few replacement things from Amazon four days before the party and got them two days later thank goodness so this child wouldn’t be heartbroken on his birthday. HORRIBLE COMPANY!!!!!!!!!!!!USE ANOTHER COMPANY TRUST ME YOU’LL BE SORRY AND BROKE WITH NO PACKAGE HELP OR CONCERN AT ALL FROM THEM

Ka
Review №65

The place to go for all your gundam needs!!! Super friendly staff

To
Review №66

Never received the item I ordered. I called and emailed them and they didnt do anything to help.....sigh... go to Bandai Hobby, theyll treat you better.

Je
Review №67

Would give them no stars if I could. Worst company I have ever dealt with. If you arent in person or friends with the owner then you are fair game to be treated like garbage at best but more likely just completely ignored. They also have no problem driving up the market price on their own exclusives. This company is completely greed fueled and and would rather take advantage of people than provide an honest service.

Tr
Review №68

Great selection of games and cards. Even have tables to try out certain games before you play them.

Fa
Review №69

It was a good gaming store. They had warhammer 40000, A whole bunch of D and D. Gaming cards, End a nice variety of board games. They had a larger than life Batman for sale, Also a lifesize Harlequin figure. That was a $1000.

Sa
Review №70

Such a great place to get all your nerdy needs!

Ti
Review №71

This company doesn’t care about their clientele. Reprints of Hidden Fates tins? $50 each. Day of release for Champions Path? ETBs are $100 each. Darkness ablaze double pack blisters? Double or more what all other stores are asking.I am not going to support a “local gaming store” that takes advantage of their patrons. Might as well pay scalpers less on eBay. I would be OK if this company doesn’t survive if they treat customers this way. Harsh but true.

Ad
Review №72

Great and friendly staff

Sh
Review №73

I placed an order with Galactic Toys on December 10, 2020. I paid for expedited shipping on a funko mystery 6 pack with 1 limited edition chase. It’s now Saturday December 19, 2020 and Usps says they still do not have my package and Galactic toys saying they shipped it. Obviously they didn’t if it’s stillSitting at your store ready to be shipped. I wouldLike my items I paid for or a reimbursement on my shipping bc this is ridiculous. You give me the run around. Ship my package already

M
Review №74

Absolutely a slice of heaven. I come here for build kits all the time. Such a great selection! And definitely be a member! Super worth it! I love this place!

Ma
Review №75

The place is super cool 😎

ja
Review №76

A place to get table top gaming supplies such as D&D, vard games like Magic and Pokémon cards as well as collectable from sci-fi l, fantasy, anime etc

Jo
Review №77

Not only is ordering+shipping gunpla to the UK from this place the same or cheaper than from a Japan based retailer. But it also arrives a whole lot faster with tracking.Cant recommend them enough for ordering japanese related hobby goods.

Mi
Review №78

Galactic Toys is a great store for collectors and gamers alike! I’d recommend shopping there in person rather than their online store though.The staff are friendly, open, and knowledgeable. They’re always willing to help if you need anything. Check these folks out!

Ma
Review №79

Staff is great! I get most of my Gunpla and MTG items from here.

Av
Review №80

Awesome selection but prices are high. If your into MTG, then Goldmine Comics on 54th street has better prices.

Ch
Review №81

Seller inflates prices after refunding items sold at a lower price. If their prices at the time of purchase do not yield them the profits they seek they will raise them after returning the price previously advertised on their site. This is a common tactic for MTG sellers who do not think ahead and oversell a product. The item is question went from $100 to $140 between the time of purchase and today. I do not recommend this retroactive cash grab.

Ti
Review №82

Really chill cozy shop with all sorts of boardgames, cards, figures and gundams.

Ch
Review №83

Excellent selection of modeling supplies and Gundams.

Di
Review №84

Its like a perfect balance between anxiety and pure bliss. There is so much to see and soooo much temptation.

Ke
Review №85

Amazing collection of games and Funko Pops

Za
Review №86

Stunning selection, a geeks paradise! The prices are fair, good lighting to help see products, the staff is friendly, the place is clean, they have a membership that nets you a good discount and there was something cool to look at around ever corner. I am absolutely impressed!

AJ
Review №87

Always wanted to go to this store. It didnt disappoint. So much fun and with great selection and great service. Next time Im on the west side of the state Ill be back.

uo
Review №88

This place is awesome! I found your website online by complete accident and have probably spent close to $500 in the past 6 months.Great shipping times even though the store is fairly far away from my home state. The pricing is amazing as well!I wish you had more GaiaNotes paint in stock but with COVID and importing from Japan, I understand the delay/difficulties in getting it.Keep up the great work!

Ba
Review №89

FALSE ADVERTISEMENT!!!!! Ordered an expensive pop ($185) from the website. Waited for shipping details. Nothing. I contact them (a week later) and they tell me that they don’t have the POP I paid for but they a newer version if I wanted. The newer version is way cheaper than the POP I first tried to purchase, so why would I do that. Be careful when buying from this place unless it’s in person. WOULD NOT RECOMMEND ANYONE TO USE THIS WEBSITE FOR ONLINE PURCHASES!

Je
Review №90

If I had all the money in the world, Id spend it here. They have something for everyone who loves games. I personally go for their amazing variety of D&D items. I love that its always expanding too. Highly recommend this store!

Ja
Review №91

Bought from them online, pretty great gunpla prices and theres always a 10% coupon or a 15% off. During covid gunpla prices are inflated to hell every where and galactic toys is consistently a decent value and I managed to get a xn 00 raiser a while back for only 2 dollars above msrp with shipping included when everywhere else was selling it for $90+ since its a fairly limited print item. Ordered from them again recently and hopefully they continue this level of service and pricing.edit 7/27/21: unfortunately gunpla shortage is likely hitting them as well by this point. sales are a bit sparse and prices are higher but generally speaking they are still better deal than most other shops. got a RG full armor unicorn a month or so ago for like $54 shipping included which makes it basically just a dollar or so above MSRP

Ch
Review №92

I stopped in here because its right next store to one of my favorite restaurants. A fun store with tons of selection. I ended up making a purchase and feel as if the prices are comparable to other toy stores. They also had a big display of discounted items at great prices.If youre looking for a game, toy, or gift I dont think you can go wrong here.The staff is super friendly and the store is well organized.

Er
Review №93

Paid for 1 day shipping & it’s day 4 with no tracking number . Customer service is nice but it takes them a full day to respond to emails . It’s very irritating paying for something & not receiving it . I only use this site but I’m starting to really give up on these guys .

Ti
Review №94

Just ordered some kits and it arrived in a timely manner. They have some classic gundam kits selling for retail which was a big surprise for me. If you are looking for kits at great prices, come here and purchase them.

Ca
Review №95

Decent selection, had to practically beg for help though. Went their before this lock down for a birthday gift, and even though there were several workers there they seemed very fixated on the people playing games at the tables in the back rather than the people actually looking to spend money. I will be taking my business back to that store on division instead.

At
Review №96

Horrible customer service

Tu
Review №97

Bad customer service

Al
Review №98

I really like the selection of d&d stuff here. They also have a good selection of warhammer stuff.

Ke
Review №99

Well this used to be my favorite card shop in town. But today the guy made us place orders on the computer and didnt want to help with any questions. Theyve gotten too big for their own good and lost connection with the player base. I didnt buy any of the cards I needed. If I gotta order on a computer AT a card shop I might as well order from Card Kingdom and get better prices.

Da
Review №100

Card play. Gunpla. BAFs thats got your fix.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:3120 28th St SE, Kentwood, MI 49512, United States
  • Site:http://galactictoys.com/
  • Phone:+1 616-265-5773
Categories
  • Collectibles store
  • Toy store
  • Game store
  • Hobby store
  • Trading card store
  • Video game store
Working hours
  • Monday:1–7PM
  • Tuesday:1–7PM
  • Wednesday:1–7PM
  • Thursday:1–7PM
  • Friday:Closed
  • Saturday:1–7PM
  • Sunday:1–7PM
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
Similar organizations
  • GameStop3169 28th St SE, Kentwood, MI 49512, United States