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Verizon Authorized Retailer - Russell Cellular
14055 W Whitesbridge Ave, Kerman, CA 93630, United States
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Verizon Authorized Retailer - Russell Cellular
Comments
Ch
Review №1

Jasmin was very professional and awesome! Wow what a breath of fresh air! She truly made our son’s day!Please know with managers like Jasmin, we will be very loyal customers for many years!Charlie

Lu
Review №2

My experience at this location was possibly one of the best customer service experienced. The store manager Jasmin really goes above and beyond for us as customers. She makes your time there well spent. Really makes you feel appreciated and welcomed. Definitely my go to location and will be referring her and this location to others. Thank you for the amazing service.

SA
Review №3

I came in to the Verizon store to check on my phone, and I left with an new phone and two new watches!!! Julian was such a great rep. He explained everything in detail so good that I just had to go for it.

Fr
Review №4

Came into Verizon in Kerman, the Customer service here is exceptional! Today is the second visit and I have to say, the employees there are amazing. They are very kind and go above and beyond to help us as customers. Jasmin has a beautiful and kind personality. She is an amazing manager and is showing she is teaching her team to be great as well. Will most definitely be coming back to them and also referring more people to them as well

ca
Review №5

JASMIN WAS VERY FRIENDLY AND KNOWLEDGEABLE. I HAD A GREAT EXPERIENCE BUYING A NEW PHONE..

Ci
Review №6

Gema give such great customer service, she helped me out upgrading and made the process so smooth.

Di
Review №7

Best service all around shout out to the cute girl that help me set up my SmartWatch on Sunday

Em
Review №8

Julian was very helpful. The store was busy and the associate I worked with day before was helping another customer. Julian ended up closing out my purchase for me even though he wasnt going to be making commission off it. Either way he was very friendly and patient. The fact that his good attitude didnt change regardless of commission really stood out to me.

Je
Review №9

Came into the Verizon store in Kerman for the first time, and it was such a great experience. Gema was so knowledgeable about everything she explained everything so clearly. Came in for and upgrade and she gave me so many great possibilities. I left home really thankful that they have workers like her, that are willing to help you out, and answer all your questions. Definitely coming back here next time. Everyone ask for GEMA!!!!!!

Ju
Review №10

Jasmin was really excellent. Very knowledgeable and good at her job. I would recommend her to everyone who is trying to get Verizon.

ra
Review №11

Julian was great! Very helpful and very professional. He even stayed late to make sure I left with a working phone. Thank you Julian!

Ge
Review №12

Great consumer service, treat you like family. Very helpful. Definitely made a consumer for life.

Na
Review №13

So frustrating getting device and having issue . No one there to answer the questions or help with. Store is closed all we hearing is opening soon.

Me
Review №14

Great experience at this location. Had the pleasure of working with Jasmin, hands down best service Ive ever had in the mobile phone business. She took the time to take care of all my needs while multitasking and dealing with other customers seamlessly. Very patient, very caring and a true professional. Will definitely be coming back and recommending this location to my friends. Thank you!

Em
Review №15

Friendly, knowledgeable and considerate of what youre looking for in a low pressure environment. Definitely a good case of what Verizon should expect out of its reps: personable and tuned to your needs. Just make sure to be clear of your needs, theyre good reps, no mind readers

Jo
Review №16

Best experience everFirst time there and it was awesomeThank you

Cl
Review №17

Gema was great...patient and informative...Very helpful.

Ju
Review №18

Gema gave excellent customer service, definitely going to come back, and recommending everyone to go to her!!

mr
Review №19

Jasmin was an excellent rep. She was able to answer all my needs. She had a great attitude and was able to make sure I was set with my oldies on pandora as well. All the information I needed was given to me and wont be seeing any surprises down the road. Jasmin was so great and I will be going to kerman more often for my Verizon needs

Is
Review №20

Small location but very nice and helpful staff, very efficient and proficient staff. Went in to pay my bill ask some questions and got everything done with a matter of minutes. Mask are required to enter and 6ft apart is practiced there also, they also have a limited amount of people allowed to enter for our safety. Overall great experience helpful staff.

pu
Review №21

Excellent customer service. Super helpful.

Ma
Review №22

Maria went above and beyond to help me with a warranty issue. She set us up with a new phone and new tablet after all the mess we had to go through. I was very pleased with her efforts to find a solution. Her customer service was great and was translating everything to my husband so he was in the loop of everything to make final decisions on our plan. Thanks again Maria !

Vi
Review №23

Amanda helped me when I was totally frustrated with my dinosaur iPhone. She is the most pleasant person!!!! Very upbeat, happy, and always had a smile!!!! Even when my phone wasn’t cooperating to transfer my information to my new phone. Not to mention I only had a limited time to buy and transfer information. She was definitely working under pressure, but kept a smile while still trying everything to get it to work. It wasn’t done in the allotted time I had, but I really didn’t mind, because she was just an awesome person to be around!!!! She was honestly like one of my daughters (family)!!!!! I will be back in a few days to pick up my ordered items, and really look forward to seeing her!!! Thank you Amanda, for making a what could’ve been an awful frustrating ordeal, into an absolute pleasure!!!! 🥰 Even with COVID-19 and having to wear masks. See you in a few days.

Ma
Review №24

Gema was very knowledgeable, helpful, and went over and above helping switch our lines over.

RO
Review №25

Amanda was excellent help she has such a positive and upbeat personality. I had a great overall experience and left with a phone and tablet. I will now only choose this Verizon for my wireless needs.

Da
Review №26

Amanda was great it was a pleasure working with her. I am now only going to come to this location only when Amanda is there! Such an excellent experience :) 10/10

Je
Review №27

Jasmin and Amanda are the best workers. They give me such great service. They impress me with their work, very nice people!

Al
Review №28

She was very patient and very kind, easy to talk to!

Ro
Review №29

It was a great visit Jasmine was very helpful and knowledgeable

Je
Review №30

Amazing I felt like a valued customer before and after signing up. Huge thank you to Nicholas for all his hard work, patience, and knowledge. Price was my biggest concern but Im very happy with it because he informed me about what I get in my plan for the price!

Ge
Review №31

The service at this location was amazing. Jasmin was great at answering all my questions.

be
Review №32

The staff and sales people were very helpful and very professional

Da
Review №33

Fabulous customer service and worth the drive from Fresno!! Jasmin and Amanda helped us out and made the experience for my Mom actually a pleasure.

Ce
Review №34

Maria was very helpful, in helping my daughter with her new phone..took her time to explain to us and always very nice .

Ro
Review №35

Treated like family when walking in the store with my best interests in mind. Niko and Xavier were great!

Ni
Review №36

Just ported over from Sprint because I did not have any service in most areas, was helped out by Maria and Angela on signing up. 👍🏼Great service and clean store. ⭐⭐⭐⭐⭐

Da
Review №37

Jasmin and Amen were both fantastic and patient.

An
Review №38

Switched over from cricket best thing I ever did also the guy was really helpful great customer service very patient also very kind definitely goin back when I need something. Thank you Niko!

ju
Review №39

Went next door

An
Review №40

Niko, was great at assistaning me with questions and information. Great customer service.

An
Review №41

Store reps were very helpful, worried about my information switching over but the guy behind the counter tried different ways and got all my stuff over! Best service.

Ka
Review №42

Customer service was very helpful, and the associate Niko was very nice and helped me with all my questions. Thumbs ups!

Ev
Review №43

GEMA was excellent!!!

ed
Review №44

Very friendly staff and great customer service.

Da
Review №45

Amazing service ! Very friendly staff, great costumer service was helped by Zulema she’s awesome !

Sh
Review №46

Nice 👌 work

Ch
Review №47

Great Customer Service. Staff is very friendly and approachable.

De
Review №48

Can I help and customer service

St
Review №49

Great customer service. They didnt stop working until the problem was resolved and I was happy. Thank you.

Ha
Review №50

Xavier and Nick or fantastic very helpful know

Br
Review №51

Great service. Just two people which makes it difficult for them to be helpful when more than 2 customers.

No
Review №52

Xavier and maria were really helpful

Sa
Review №53

Always friendly and attentive service!

Th
Review №54

Staff are super friendly and helpful. Great service

De
Review №55

NEVER, order online!!! After ordering online, nd still going into the store. 3 days later, no phones!

Mi
Review №56

Friendly customer service purchased 3 Hum for my vehicles

Ka
Review №57

Rude rude person behind the counter when I walked in dont go to this Verizon

ja
Review №58

Great customer service

Gi
Review №59

👌🏽😇

TE
Review №60

Too expensive.

Le
Review №61

Staff is very friendly

Lu
Review №62

The service was very excellent! I was very happy with my new device and the girl Jasmin helped me a lot. Very kind and generous. It has good customer service. I will send my people with her very soon when they arrive from Mexico. Thank you very much for taking care of me and making me feel like part of the family.

Jo
Review №63

I like it very kindly, blessings

Al
Review №64

Was bin everything

RO
Review №65

Excellent pair of kind suoer women

ed
Review №66

I was amazed at how rude a worker at this Verizon office is. Her name is Ashley Ayala. This company is well known, they should not hire people like this young woman who answers annoyed and angry all the time. You say hello and say goodbye and she doesnt answer with that angry gesture. If one as a customer is going to buy, not to ask for a gift. Girl should stay at home maybe her bad temper passes. Your supervisors should be aware of how you treat people badly. I would like your boss to realize that his clients are going to run with these types of employees. Supervisors of this office, this type of employee is not for Verizon.

Information
9 Photos
66 Comments
4.6 Rating
  • Address:14055 W Whitesbridge Ave, Kerman, CA 93630, United States
  • Site:https://russellcellular.com/?y_source=1_NjE5MDQ1NS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 559-842-4300
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:Closed
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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