I bought a pre-owned car from Cecil Atkission last week. LeeAnn was an amazing sales associate who helped me make a decision that I was very happy with and she made the experience fun. The next day I had a problem with the car and brought it into the service department. After evaluating the problem, Becky, in Service, said that I would need to take it to the dealership because it was still under the dealers warranty. This was not viable for us, so Becky worked very hard with the managers to find a better solution. She really went to bat for us and we appreciate it so much! Atkission repaired the car without any cost to us and they did it by the next day (even though they had to send someone to San Antonio to get the parts)!We were so impressed by this dealership, the professionalism and the friendly, hard-working employees. They really do stand behind their cars! Thank you to everyone who helped us out!

Valerie Tucker was able to find me the perfect car! The staff were friendly and the customer service was great! CECIL IS THE PLACE TO GO!

The Andre and Gabby provided a great purchasing experience. They treated me with respect and there was no high pressure or cheap tactics used. I would definitely buy there again if the need arises.

Valerie Tucker was great! She helped me find the right car for me. Very friendly staff, excellent customer service & will remain a Cecil customer! Thank you so much!!!

Fast professional service. I had an air bag replaced in under hour then they washed my truck which I wasnt expecting for free.

Very professional and helpful in acknowledging our vehicle thank you for your help!

Good folks to deal with, especially Kevin Lutz in service!

Got me what I wanted had took care of me to the fullest extent!

Everything went so smoothly. Everything was explained in detail and all questions were answered sufficiently. Staff extremely nice and courteous.

We had an exceptional experience with Jerred and Andre! They answered all our questions and if they didnt know the answer they promptly told us they didnt know and found the answer for us. It was by far my best car buying experience I have ever had!

Will not be buying a vehicle from this car lot ever again! An people PLEASE get everything the sales men say to you on paper!! They will sale you a lemon an not take any responsibility for what is wrong with your vehicle!! So upset that this place was supposed to be the best place in kerrville to buy a vehicle!! So unhappy with the way we’re being treated!! If I could give zero stars I would!! A big slap in the face!! Way to go cecils!!

Things got off to a rather rocky start when our salesman was unable to keep our 3 pm appt. as he was working with another potential buyer. Dont know if it was a walk-in or an earlier appointment that went long! However, Steven and the new car sales manager more than made up for the initial problems in the service they provided over the next 3 visits. They were both extremely knowledgeable, caring, and patient, as they worked with my wife to find just the right car for her needs. Further, their service after the sale relative to a part issue was handled in much the same manner being both understanding and caring in resolving the problem.

Throughout the headache with a difficult insurance company, the service guy (Nick) was so helpful! He was trying every way possible to help us with a situation that is unfortunately out of our hands. Good karma for these folks! I can only image the sales service at this place. Bless them!

Seamless experience ordering a new vehicle. I like fast and easy.

I checked the valuations of the new vehicle and my trade in before I went to the dealership.The offer was fair to my expectations and straight forward with no gimmicks or hidden fees. The sales associate and the management was cordial and did not pressure me for the sale.

Everyone that helped us throughout this process of buying our 2021 Chevy Equinox was phenomenal!, especially David Wienke! He goes above and beyond to make us feel like valued customers. His commitment to his job and kind heartedness continues even beyond our purchase. We will definitely recommend Cecil Atkissan Motors and David to others

Most amazing car buying experience I have ever had in my life. Im 60+ years old and have bought many cars. This place is simply no pressure,they want you as a long term relationship. They really worked hard for me to get into the right car at the right price

Becky ispas did a fabulous job dealing with a third party warranty company! Becky kept me in the loop every step of the way on getting my truck repaired granted it took about 2 1/2 weeks but that’s wasn’t Beckys fault or Cecil atkissions fault. But I will definitely be back for any services that I might need in the future THANK YOU

These guys are awesome!! Oscar was very prompt and attentive! I’ve had some bad experiences at other dealerships so I am always skeptical going into a dealership but these guys have done a phenomenal job. I will be calling on them for all my service needs.

Once again Cecil Service In Kerrville is Johnny on the spotwhen it came to servicing my truckThey not only took care of me but they took care of me in record time .when I needed to be somewherethat’s extra service!!!nowhere else but Kerrville TexasThank youFrom Kenneth Wilke

The fella who dealt with my car was fantastic! Even with having to order parts and have them installed, I was only without my vehicle 2 whole days. I appreciate the quick service and updates!

This was the most painless, best car purchasing experience I have ever had. Everyone from sales to finance was personable and friendly. I will definitely recommend them!

You are all the absolute BEST! Always warm and professional. We always appreciate how we are treated when we walk into your dealership. Thank you Austin, Andre, Carl, Trey and especially Cecil!!

I needed a new car and I did not hesitate a second to go to Cecil Atkission.I had an idea of the type of car I wanted but I needed advice to choose the perfect car for me.Brice introduced me to David and just the day I went to talk to him, they received the car I purchase that same day.Both on them were very professional and helpful.So I got a beautiful dodge charger, spacious, fast, clean, very smooth and easy to drive.The whole team was so kind to me.I wanted bluetooth to make hands-free calls and they got it very fast for me.The service is great.I highly recommend Cecil if you want a good car and excellent service!Thank you!

THIS TIME ALL WENT WELL. I DID LOOK AT 2 SUVS BUT AM NOT READY TO BUY YET. AUSTIN WAS VERY PLEASENT, HELPFUL, LISTENING TO MY REQUESTS. BUT I STILL REMEMBER THE $300 .00 BONUS FROM GM THAT GOT LOST BEFORE I SIGNED ANY PAPERS LAST TIME, & THE $20000.00 PRICE THAT WAS WIPED OFF AFTER I SAW THE SUV THAT NO ONE REMEMBERS BEING THERE. I WAS TOLD THAT THAT PRICE WAS ONLY FOR THE CAR A MONTH BEFORE & IT JUST HAD NOT BEEN TAKEN OFF . BUT I MUST ADMIT THAT IT WAS UP TO ME TO STAND MY GROUND & BEING TIRED WAS NO EXCUSE.

I want to give a HUGE shoutout to all of the guys at Cecil’s used car department in Kerrville for helping me out with getting traded into my new truck, Jason, Sam, David, Matt, y’all are awesome guys. Thank y’all! I would recommend this establishment to anybody trying to purchase a vehicle without all of the hassle.

I have to say thank you and eat my words a little I gave a review that was not the best but the service center turned it around and got our truck done and got us back on the job with it. They are very to easy to work and will try there hardest to get you going. Thanks Cecil Atkission much appreciated.

Always an excellent experience - I have already recommended you to a friend of mine. thanks!

The sales person ( Leland) was very professional and called me every time he told me that he would. he helped me in finding the vehicle that I wanted without trying to sell me anything I didnt want. It was so easy and so fast to get the vehicle I wanted with no hassles and no problems. Everyone was so kind and helpful. It was a wonderful experience and I got the vehicle that I wanted. I will definitely recommend Cecil Atkinson to everyone that I know. Thank you so much for having such a wonderful staff and for the two gentlemen that helped me and processing the application and finding me the vehicle I wanted.

Been buying my trucks in San Antonio for decades. These guys are great. Love the small town feel. Thanks for the help. Ill be back when its time to buy again.

Hands down best buying experience I’ve had. I’ve owned Audi, Lexus, and Mercedes, and this purchase was the smoothest best one by far. Not even close. Andre, Carl and Sebastian were super professional and extremely courteous to my family. We drove in 4 hours from Houston to pick up a new vehicle and they took care of us form A-Z. Had my parents, my wife and son with us. We got there after they closed and they stayed 2 hours after closing time to ensure we were comfortable and happy with our purchase. After buying with them them I can’t even imagine going anywhere else. Price, service, professionalism, honesty and courtesy (extremely hard to find in the auto industry); never say never! I found it here. Once again a big huge thanks to Andre, Sebastian and Carl for making us feel welcome and taken care of!! Worth the drive from Houston!!

Leeland and Karl were great to work with. As was Andre. I felt like I received a fair price for my trade in vehicle as well as for the vehicle I bought. All interactions were professional and very congenial.

Brandon, Finance, and Manager are the best group of people, they don’t beat around the bush at all and do whatever possible to make sure you get what you want. It was quick and easy I was in and out within 1.5hrs. Highly Recommend!

On our way through town, we were experiencing issues with our car so we thought to try and stop by the dealership to see if we could get somebody to troubleshoot our issues. They were closed, as should be expected on Sunday, but one of the service crew that was still there went out of their way to pull over and try to assist us nonetheless. I didn’t get his name, but while that gentleman took a look at our car, another service rep named Oscar, took us inside and immediately got us a rental so that we can make it home. Turns out we needed a whole new set of tires, so Oscar found us a great deal on them, and saved us some wallet pains! It was overall an excellent experience with wonderful customer service. My only issue was the rental that was given to us was way nicer than the car that was left for maintenance, I didn’t want to bring it back!

In before the arranged appointment time and out less than 45 minutes. Very professional and friendly staff

Every person that I have encountered at Cecil Atkission motors in Kerrville has been professional and courteous. They go the extra mile to make sure the customer is taken care of.

I arrived to my appointment & was escorted to waiting area. My Traverse was serviced within an hour including washing it & returned.

My buying experience was awesome. Everyone at the dealership was friendly and made it easy to buy. I look forward to my next buying experience here.

Kevin and the rest of the team took care of our truck in a timely fashion and we’re extremely pleasant throughout the whole process. Thank you, Cecil Atkission Motors!

This is the friendliest dealership in Texas! My 2006 Camry Solara convertible was wrecked and I was brokenhearted. I looked for another, but was not having much luck. I found a car at Car Guru that was covered by a red satin sheet (because no pictures were available yet). I sent an internet inquiryto Cecil Atkission Motors in Kerrville about the car. I was contacted first thing in the morning. They sent me pictures and it was beautiful; red, looked brand new, and the price was fair. I called Cecil Atkission Motors in Kerrville where the car was and told the salesperson I wanted it, I was serious and was calling my credit union. All the information I needed was on the website, so the credit union took my application over the phone and approved me for the price. I called the dealership back, we finalized the deal, I got insurance and they delivered the car to my home the NEXT morning. Time elapsed from when I saw the sheet-draped car to when I took delivery was less than 48 hours. Now, this is shopping, thanks to Cecil Atkission Motors. No stress, no driving to the dealership, no waiting to see the sales person, the sales manager, the financial liaison...I am so happy.

Absolutley the best buying experience I have ever had. No pressure, no hassle.

Had to wait too long to get my oil changed. I had an appointment that I made several days earlier. Had to wait 1/12 hours for service to be completed. If you cannot service my vehicle when I get there, then you shouldnt take an appointment at a specified time. You also went up on your prices approx. 20%.

Working with Ryan Nayes could not have been any smoother. This was my first high end vehicle purchase and Ryan and the crew made me feel very comfortable throughout the process. From shopping trucks to the final delivery, which Ryan took the time to make himself, it was an awesome experience. I would highly recommend this crew of folks for your next purchase.

The best salesmen,the best service team, and a finance wizard.

I havent bought a car in 7 years. I wanted to stay with the Chevy Malibu. I talked to CeciliaWhite and she showed me the 2020 Malibu. She was very knowledgeable about the product.She pointed out the new standard features on the car. She was very pleasant and let me decide if I wanted the car, which I did. We closed the deal the same day.I actually enjoyed leasing the car. I got a good trade in price and low monthly payment. I will be going back to Cecils when the lease is up.

I was treated very good, and they made me feel like I was a very important person.

The service consultant, Mari Mejia was very understanding and helpful. She fulfilled her responsibility better than expected and should be held as an example of a highly regarded employee. The technician (A93), completed the tasks associated with my concerns above and beyond what I expected. The technician should also be considered a valuable asset to your business. Both of these employees should be commended on their jobs and recognized as premier representatives of Cecil Atkission Motors

The service department was great to work with. Becky met me as soon as I arrive to take my truck. Oscar kept in touch with me. There was not a hard push to upsell services. Thank you, John

Iy went fine. Everyone was friendly and efficient. Loved the fact that you ran the car throughthe carwash.

I want to say that I my experience with yall has really made my dream come true!! Thank You so much for giving me the opportunity to prove that I can do this when no one else would even talk to me.

Nice staff and waiting area! Efficient service, too!

I have a 2021 Silverado 1500 truck with 4000 miles since new. It has a recurring CEL from a known issue on the 3.0l Duramax engine. Your techs read the fault code, P1488, and determined what I already knew; GM does not have a fix for this issue at this time, despite this problem existing for 18 months now since this engine was first available. I asked if I could be notified when GM figures out this problem and was told that you had no way to do this and I should just come in every few months to check and see if there is a fix. In the mean time, I have a CEL which could very well mask another, more serious engine problem. This solution is not acceptable to me. It should not be my responsibility to coordinate this repair. Chevrolet knows I have this truck which has a known issue since this is the second service appointment for this problem. Cecil Atkinson knows I have this truck with this known issue. Cecil Atkinson service advisor said she had several other customers trucks with the same problem, yet she was completely uninterested in helping me (us) by way of a simple notification when a repair is possible. You have my contact information, why is this not possible? There should be some process, either thru GM or the dealer to notify me when a fix is available.You also changed my oil and washed my truck, which was done well.

I had 3 services done on my truck Oil Change, 2 recalls I was in at 9:30 am & out at about 11am They were very friendly & waiting area was comfortable & clean.

Love the place the people are very nice professional people very clean place

We just purchased a used vehicle from Cecil Atkission in Kerrville TX. Our salesman Ryan went above and beyond to take care of us. They did not have what we wanted at their car lot so he went in search of our unicorn and located it at their dealership in Uvalde. Once they received it he brought the truck to me at my house so I could look at it. He had the purchase paperwork with him so I could sign it and not have to make arrangements to come into the dealership. Once everything was finalized they delivered the truck to me at my house. I spoke with many dealerships looking for a replacement truck and they would not listen to me regarding what I wanted. Ryan listened to me and did not try to up sell me when I just needed a ranch truck. He made this process painless and easy. If you are looking for a vehicle you need to go find Ryan at Cecil and he will take great care of you. I will be going back to him when it is time to get my wife a car. This was the best experience I have ever had buying a vehicle with a dealership. Thank you very much Ryan!!!

WOW.... so many great reviews..... I was hoping to add another positive review... but alas, that was not my experience. For those of you who had great experience, Im happy for you. I have purchased a number of vehicles in my past, all had a complimentary second key. As you know, luxury vehicles require a specialized key fob, which can be pricey. Had I known at time of purchase this unit would not include the second key fob, that would have been a deal breaker. No harm, no foul for either of us and I would have continued my search. The only key provided to me was defective at issuance. Having paid cash for this vehicle, being assured a second key fob would be obtained for me in a timely manner, I made the plunge to purchase the unit.Week two since purchase and no key fob, no update from dealership. The General Manager at Kerrville was too busy to meet with his buying public. Kevin, the service director, stated they would have my key within 4 days (your card says mark of excellence, but you couldnt produce results). Hondos Finance Mgr. assured me they would follow up immediately. Smiling Bob, my salesman, could produce cutesy cards and e-mails but no key fob. His card states Im here to help.For such a simple request this issue has become an unpleasant buying experience. I have come to terms, no one in this dealership will take ownership of this problem. I will now solve it myself. Please, no apologies or contact required or wanted. I am distancing myself from all future purchases with this dealership.

Everyone was so polite and courteous. I never felt pressured or rushed. When I buy a new vehicle I like to just look around and then ask questions. Cecelia at Cecil Atkission Motors did just that and when I was ready the whole team was ready to help me. I am a chevy person at heart, but the last 2 vehicles I bought the experience wasnt very good.I will be telling all my family and friends about Cecil Atkission Motors. I feel like they treated me like family there. More dealerships need to take pride in their stores like Cecil Atkission Motors does.Thank You again Cecelia and everyone else at Cecil Atkission Motors. It was a pleasure doing business with you all.

Coburn and Adryan did an outstanding job.

Brandon Cox was spectacular in assisting us with the purchase of a new and used vehicle. This is the sixth and seventh vehicle that we have purchased from Cecil Atkission. It was a no pressure sale and Brandon made sure that we were totally satisfied with our purchase. The service department handles all of our service needs. Theres no need to go anywhere else for a new or used vehicle.

It was amazing so easy to purchase and very welcoming, loved the experience.

On time, at price quoted, called to indicate job complete, very good personal skills.

We were experiencing electrical issues with our Silverado purchased new in December of 2019. We live 1.5 hours from the dealer. A new battery seams to have solved the problems. The wait time was a little over 5 hours, and waiting was our best option. The waiting area is comfortable, the restrooms are clean, and the service people are friendly and helpful.

It is nice to walk into a dealership where you are received with a smile (under the mask), greetings & immediate assistance. David listened to what I wanted. He did not try to talk me into anything that did not fit my needs. He showed me my options with the vehicle & finance. My son-in-law buys his trucks from Cecil Atkission Motors and encouraged me to go to there. I am so glad he did. I love my 2020 Chevrolet Trax. Thanks everyone at Cecils. --Mona Turner

Could not find the problem with my truck

The best experience i’ve ever had! Will recommend to anybody trying to purchase a car. Best customer service anybody could ask for!

Your service department is incredibly friendly, and seriously go above and beyond to make sure your visit goes better then at any other dealership. I will certainly be getting every service at Cecil Atkission motors on my new Chevy 2500, and looking to them whenever I decide to purchase again in the future.Great job Cecil Atkission.

Have been looking for a vehicle and found the right one. The sales guys were great!!Felt very comfortable not pushy.Thank you David,Ryan, and Matt

Waiting area is very nice

Most people don’t particularly enjoy the process of purchasing a vehicle, but this experience was exceptional. The entire staff was welcoming, easy going; there was no pressure and no stress. Notably, they are flexible and want to help their customers find the right fit of vehicle for their needs. I highly recommend this dealership.

Staff are super friendly and efficient. Loved that they washed my car too

Fantastic service from start to finish. Extremely attentive and helpful (and in no way pushy)salespeople. Follow up was terrific after the sale as well. All around great experience and they definitely have my business going forward.

When the products are similar,the dealer makes the difference. My experience was exactly like every other dealership. I sent a request through cars.com for availability of a vehicle. I did not hear back from the dealer so I called and got connected with Scott kenney (Bdc manager). I made it perfectly clear I didnt want to fill out the credit app if the vehicle had been promised. He assured me the vehicle was on the lot and had not been spoken for. I was willing to drive up to Kerrville from Houston to pickup the vehicle. Once he assured me I had first dibs I filled out the app and never heard back from Scott. The old bait and switch tactic was being used. I get a text the following day from a different salesman that the vehicle had been sold. You may want to evaluate employees on how customers are treated. The employees are the image of the dealership, and if you have people misrepresenting your name you may lose customer. After all best advertising is word of mouth. Highly unsatisfied

Rebecca is great! She helped me with everything and had a great attitude. Adin, one of the service technicians is always super helpful when I take my car in. He is always willing to help me with whatever I need done to my car.

Very friendly service. A great price and Trey runs a very clean dealership in my opinion! I will be buying my next vehicle from him as well

Bought a car from these great folks today. Was a smooth process with great customer service. Would definitely recommend!

So I was running a light haul from west Texas, heading to Houston. Ended up having my CV axle bust on me, passing through Kerrville. Thank God, Cecil Atkisson Motors was a half mile from where I stayed overnight and they took care of my situation. Beautiful Ms. Becky took great care of me, and had me back on the road in no time. Beautiful town, and very nice people in this town. Thanks so much Becky and your whole team!

We had our Tahoe taken in to the service department as the engine light came on while in Kerrville. They said repairs would be done in a week or two but low and behold, it was done in a few days. Picked up our Tahoe, everything seemed fine. Three days later, the light was back on. We took it to San Angelo Chevy house where we originally bought it and found out that Kerrville never did the work they said they did. Nothing was done what so ever. On top of that, the water pump was busted. Had Kerrville done the work on the oil pump like they said they did, they would have found that the water pump was busted as well. I talked to the service manager in Kerrville who stated he had pictures of the work that was done and would send them over which was never received. We will not take our car back there.

Easy going relaxed deal. No pushy fake talk. This is my fourth purchase from Cecils. I purchased the last two from Mr. Cox. in Kerrville Texas.

Eddie in service did a great job getting a key for my wife car. One phone call he had it cut, i stopped by picked it up and it worked perfectly

As always the staff had me in and out quickly! Great customer service!!!

Great people here. Very accommodating.

They were quick and efficient

I loved my experience the salesman was not pushy, he asked what I wanted in a car and he knew his stock and showed me what he had. I left a happy customer!!💜💜💜

I thought that your Service Adv.Oscar Vasquez was great and polite & he knew what he was doing even the person that installed my fog lights was very polite.

The service was fine, the 4 hour wait was not.

Thanks for be so helpful and I appreciate your professional manner...

If another dealership has a better deal (i.e. discount plus cash back, Cecil wasnt offering the $2000+ cash back) on the same vehicle you are interested in and you want Cecil to match it, please get a trade-in offer from the other dealership before you commit to buying at Cecil. You might just find that the match really wasnt a match.

My service manager Becky was right on spot, Got everything done on time

I take my car to get serviced here and so far no complaints.

Salesperson Steve Schwing was great to work with.

Excellent service, quick and very professional

All the 5 star ratings on here are true, people are very nice, facility is nice, they did a great job, the 1 star rating is because in the middle of a global pandemic none of the employees wear mask, the lack of concern and safety for there employees and customers is unacceptable to me, I will never visit or recommend again! I wear a mask to protect you, please wear a mask to protect me!

Really nice used car dealership. Helpful associate.

Very prompt, courteous and reliable

Experience was great!

OUTSTANDING CUSTOMER SERVICEI’m an extreme critic of customer service. I’m a business woman with 25+ years in Sales, PR, Marketing and Management.This is not my 1st new car.3 years ago my family was hit, blow after blow, after blow, after blow with devastating personal, medical, financial economical tragedies. Since then I’ve experienced nothing but deceit, prejudice and misjudgment instead of honesty, respect, impartiality and understanding while car shopping.Until today. Not only did the salesman, Carl Jordan, with his courteous, upfront, honest understanding of my no time for BS schedule came to me at work. He and his branch manager then made exemplary efforts to accommodate my needs and financial limits.Even after such stellar service, I went with apprehension and mistrust at the end of the day to sign paperwork. What’s the catch? I walked in with a something is not right, defensive and apprehensive attitude.Met with Carl, expecting to see outrageous figures and dollar signs. I respectfully apologize for that. For there was nothing hidden or questionable or outrageously unfair. I did not even question the numbers presented because I knew they were not only on point, yet an amazing deal under the circumstances.To make a long story short. From one business woman to the Cecil Team, it’s not only inspiring but refreshing to see a business put not just the customer, but the individual first. No bias, no prejudices...... just good old fashioned, frank, honest, no BS family/ friend values. The way business aught to be.From my family to Cecil,Bless and Thank You.You not only have a professional 5 star vote from me ( not easily rewarded) but a customer for life.God Bless,Amira SalhiSent from my iPhone

Great experience! Will definitely be a returning customer. No pressure sales, small older dealership, nice and clean place.

Friendly people, fast service, quick in and out. Not so sure about the accuracy of the free alignment check.

Austin and Carl amazing.... they went above and beyond. Knowing we were scammed by a previous dealer at another dealership they made sure we were taken care of. I will refer everyone to austin

Fast and Easy!!