My process for my custom vehicle was seamless. All of the staff were always friendly and personable, each department works hard to provide you with your wants but also give you every little deal and incentive they can provide you. Edgar was knowledgeable and straight forward with me - I never felt like I was being pressured into anything I didn’t want/need! Highly recommend!!!

I came without a appointment and they made sure I was taken care of much quicker then most places in the area . Extremely professional and called me to let me know the progress of my vehicle . Earned yourself a returning customer

Fast turnaround time and perfect customer service! Walter + the Ford team we’re wonderful!

Actually very disappointed in service overall! I have a maintenance plan with my car and they tried to charge me extra for the parts of it! Not the 1st time. With all my other dealerships around America I have always gotten a complimentary car wash or a vacuum! Here they were only concerned of charging me for the parts! Will not see me again!

Extremely friendly staff and very helpful. They really did everything possible to make sure I got the best deal for financing and walked out with everything I asked for. Every staff member greeted me and held conversations, and didnt just make it about selling me a vehicle. It was a great experience and I couldnt be happier that I kept it local. I highly recommend KW Ford!

Vehicle repairs can be extremely difficult in the Keys. Issues can range from qualified techs to getting parts. Throw Covid into the mix and you can have a real mess. Key West Ford Service Department did everything in their power to get our vehicle back on the road. Parts were ordered numerous times, only to have some them not arrive. KW Ford had our back by providing a loaner to get us mobile while waiting. Regina kept us informed as things progressed. We were happily reunited with our vehicle and everything is running smoothly!

I dont know why but Ive had some pretty bad experiences with car dealerships in the past. But every interaction Ive had with someone at this dealership has been extremely pleasant. Everyone who I have spoken to has been extremely friendly and helpful. Would recommend to anyone to go here!

Visited the dealership on 9/23 and had a great, honest interaction with Mr Horbath. My faith in sales people is restored — honest, professional and didn’t waste my time. Thank you for going above and beyond.

Our check engine light came on. Stopped by just to have the code read. We were willing to pay. We were told; they’re not doing anything or touching any vehicle until after the storm passes. Completely understand but it was sunny skies and everyone was sitting around talking. Went down to NAPA; had the code read for free in less then 5 minutes. Not impressed… won’t be doing business here again.

Great experience from beginning to end. Lorenzo and the service department took care of our needs and got us in and out with an outstanding shuttle service to our destination while the truck was being serviced. This is how a service department should be. Great job guys!!!

We had some electrical issues with our 2016 F-150 and it was due for oil/tire rotation. Service desk worked with us concerning the cost of multiple diagnostic test and we spoke with technician and talked about the issues. Turned out to be a simple fix. Long day in waiting area but happy with staff.

I made an appointment three days ago at the key West Ford on Roosevelt Blvd. I was told to be there at 7am and no one was there. Finally someone showed up at 7:30am never said a word to me. I waited until 7:45am and I still wasn’t greeted. When someone finally acknowledged that I was standing there, he said are you waiting for me? I said I don’t know, I was told to be here at 7am. He ask for my name and look me up on his tablet and said we don’t have you on our schedule. I was pretty mad by this time so I said WOW! And left. I will never go there again nor recommend anyone to this unprofessional place. Should a 0 star rating!

Lorenzo was informative, helpful and attentive to my questions and concerns. The service shuttle took me home and even picked me up when my car was ready. Says a lot for island life and courtesy. Very happy with this experience.

Lorenzo the Ford Service Advisor is great! He goes above and beyond to take care of his customers. Ford service has improved 100% since Lorenzo came on board!!

Fantastic team with great customer service! Thank you! We love our new truck!

Amazing service. They got everything done in hour so I didnt have to get a ride back to work. In the military I cant take much time away from work so the speed of service was helpful. My vehicle runs really smooth now. I appreciate the service.

Excellent! Quick and easy! Fast turn around and nice staff

I was met by a helpful smiling face and had my oil changed in an hour. With two kids in tow, the staff made the process quick and easy.

We were on vacation and both batteries died unexpectedly. Everyone was so nice and took care of the problem while I waited. Great service department!

Great service reasonable price top notch people! Just needed an oil change before 1000 mile drive. Could not have asked for any better folks!

Great customer service. I had a recall for my F150. I called the Service Dept to make an appointment. The call taker was very pleasant and worked with me in order to schedule a time during my days off.When I brought my F150 to the service department, Lorenzo was expecting me and the paperwork was finished in a short amount of time.The Ford service center also provides transportation for customers that have to leave their vehicles. I was pretty impressed that the Service Manager drove me back home.My truck was ready to be picked up about an hour later. When I arrived, again, no wait time. Lorenzo had the paperwork finished and brought my truck around so I didn’t have to wait.The experience was pleasant and refreshing. Lorenzo treated me like I was a long time customer. Everyone I encountered was pleasant and professional. Lorenzo exemplified great customer service. Thank you for making one of the chores I dislike the most a pleasant experience.

Lorenzo was great as a service advisor. Took a bit long but overall the experience was good.

Had service done. Very prompt and efficient, friendly. Had a shuttle that dropped us off and picked us up. Thanks Lorenzo. Excellent experience with this dealership.

Major issue with my F350.. Lorenzo took my truck in imediatly... got my parts and changed out my entire steering system including the steering wheel.. I was skeptical but it all turned out just great..Lorenzo walked the truck through the entire process, kept in touch and stayed on top of it..Job Well Done.. !

On time, ordered part, installed, all good!

On vacation and my truck had an oil leak. Took me in right away and got us on the road to enjoy the remainder of our time here in Key West. Thank you Lorenzo for taking care of us!

Reasonably priced, polite and friendly staff.

Excellent service and excellent attention. 👍👍

Recall on 2017 Edge. Appointment was set up easily and service was provided as agreed.Nice job. Thank you

They are always super busy, but they will fit you in when they can. Lorenzo has been great with all my Ford services. They do everything they can to make you happy.

Had a brake warning light come on while here on vacation. Got my F150 over to them when they opened and by 1pm I was back on the road. Lorenzo took great care of us. Shout out to his manager who actually drove the shuttle van!

They were a huge help when i needed my car serviced. They get my car in and out asap. Their staff is polite and informative. This place is slappin!

Liane and Lorenzo always go above and beyond. Outstanding customer service. Lorenzo could not be more courteous or professional!

Very thorough and efficient. I will go back for sure.Lorenzo made sure I was very well taken care of

Charged me $70.92 for a recall that my letter says is FREE!

Was great customer service, will definitely go back for anything

Arrived at 9am and talked to Lorenzo and what my car needed. Very courteous and professional. I was fine just walking around for several hours he told me it would take most of the day.I arrived back around 3 and truly found myself busy. Talked to one of your customers and had such a good time I didn’t want him to leave.Stayed busy on phone and then Eric came in and asked me if I was waiting for service and I said yes Lorenzo took care of me. He realized Lorenzo had gone home and it was closing time.Victor and Eric got me a loaner car to drive back home to Marathon. Before I left I still ended up talking to Victor and Eric for another 15 minutes. Lol I just didn’t want to leave. They are so kind and apologizing I felt bad. Please note that the day was a great day because I just enjoyed even just sitting in your waiting room. So how cool it was that Lorenzo was going to be driving my car up to marathon where he lives next day and pick up loaner. Simple and not inconvenient at all. Everyone was so nice and thought I should be upset but I wasn’t. Then to top it off Victor made the Bill go away. That truly wasn’t necessary. It was my pleasure to do business with you.Thanks again. Mary Lynn Graves

Best customer service I have received at ANY dealership I have ever been to. I will never go anywhere else when I need service done on my vehicle. Absolutely blown away....

Terrible customer service, very slow turnaround and over inflated prices. I would not recommend unless you like being ignored.

Lorenzo Took care of us in service. Absolutely fantastic! They communicated with us every step of the way, very accommodating, we highly recommend them. Thank you very much! AAA+++

Great service. Friendly staff. Cool tiki hut👍🏻

Absolute best service. Lorenzo saved the day for us! Went above and beyond to help us with our Ford rental. Thank you so much!

Never got the car fixed. Still waiting for the part I guess

All staff have positive friendly attitude

Was on vacation and needed a new battery. Without an appointment we had the best service representative I’ve ever had. He, Lorenzo, apologized because it was near the lunch hour but assured me it would be done within an hour after lunch. For some reason my phone didn’t get a call but Lorenzo sent me a text message from his personal phone and had the job completed as promised!! Great experience

Very polite very timely told me the truck would be ready at one they called me at quarter till one

New managementGreat service department/ quick serviceMuch needed in Key West

Rude upon walking into the office, mask not correctly on face, specially when we were only a couple feet away from each other. When I asked for them to please fix it they yelled “it’s doesn’t matter!!!”They don’t return our phone calls or call the correct number when our car was finished, waiting for us to call them, when we had given them our number multiple times. Had a recall on one car and they tried to tell us there was over a $1,000 of work to be done- when it was not really needed, we have mechanics in the family that agreed.Hold your breath when coming here as there not really anything better anywhere else.

Alonzo was great stayed in contact at every turn! As always Julie was a pleasure to see.. THANKS GUYS!!

This Ford dealership only wants to help with warranty things if it best suited for them. Didn’t return phone calls. Then brought the vehicle in to get the wheels and tires looked at and they told me that they wouldn’t help me with the warranty.

I can’t say enough good things about the service department at Key West Ford. They are on the ball! As soon as I pulled up, they knew the vehicle and greeted me by name. Confirming what they needed to do, they took my truck with no fuss or delay. When I went back to pick it up, I received the same great quick service. What was really nice is that everyone I saw had smiles on their faces!

Efficient and professional. Reasonable cost. Very impressed with Ford service manager Lorenzo Long.

Everybody was pleasant helpful

Great dealer!! Had my F-150 aligned by them and it came out perfect. They also got me in right away and sent me a text when finished. Really good customer service.

Service advisor was great and the service was quick. Great job !!!!

Lee Holt and Ray Tatum showed the utmost professionalism in my purchase of a 2020 F-250. Could not have been a better auto purchase experience.

Lorenzo is one of the few down here that knows customer service. Thank you

Great service of my Prius while i was on a road trip Ultra key west Florida Hospitality

Was checked in within 10 minutes of showing up for my scheduled oil change, it took exactly an hour as promised. Alonso absolutely rocks!

On my honeymoon had a blowout needed a tire replaced.. they ordered me a tire replaced next day! Great service very polite and helpful!!! ... thanks! ... from Kentucky!!

Friendly professional serviceVery pleasedAsk for the free shuttle to Old Town

I live about 25 miles from this dealership and service center. I went in for a part for my older truck and not only did I got excellent service from the parts department (Thank You), service consultant Lonreno offered to drop the part off on his way home, so I wouldnt have to drive back when they received the part. Above and beyond!

I love my Ford Explorer! My father in-law retired from Ford! Had a recall appear on my ford app which was discribed as “very important”. And one of my speakers just went out. I called and was told that there was no Ford advisor avaliable, which without, no appointments can be made. I was then informed they are unable to tell me when appointments will begin being made again. So, I guess key west ford doesn’t do repairs? Or recalls? Very disappointed. I bought in KW so I didn’t have to travel out of KW! Ugh.

Never thought buying a car could be so much fun! Very fair price, super friendly staff. Great experience, felt more like an afternoon with longtime friends. Highly recommend the place! Dave ( long hair) and Nikolai rock!!!!!

Chuck and Walter are top notch people. I really appreciate their professionalism. Very happy with the entire experience.

These guys are Rockstars of service !! Took care of my van in no time and were so kind and friendly.

Great experience, lorenzo got me in and out very quickly and corrected everything wrong with my vehicle! Thank you.

I was very pleased with the quality of service and the good communication I received during the process.

They did a good job on my explorer.Only one thing that can improve the serviceThe advisor needs to communicate with customer more.

I just want to say that Julie Brenneman is one of your best employees. She is always upbeat, helpful and goes out of her way to help her clients. We purchased our car here in 2015 and she has been scheduling our service since the beginning. Well see you guys next time around. Thank you!(You also had manager named Jose but I dont know if he works there anymore. Just a side note that he was also amazing!)

Absolutely terrific response time and service from our Service Advisor, Lorenzo, and our mechanic !!! Lorenzo saw that We were a mom and son in need and re-arranged service schedules to help us out !! We went from having a nonfunctional vehicle to a fully serviced and operating car within just a few hours!! THANK YOU SOO MUCH for being soo professional and efficient !!!

Vehicle and docs were delivered as promised. Quick and easy transaction, thanks to Erick and John!

Do yourself a favor and pick this place! Very helpful staff and once directed to your car specialist you will get a fast & honest diagnosis. Mine is Chuck and this man knows what he’s doing and isn’t here to get your money. There were multiple issues going on with my car and Chuck was able to assess them all. The day after a new light came on and I just pulled in, asked for him even though it wasn’t one of his service days, he got my car in the shop right away and fixed the issue without asking for a dime! Stop reading my review now and go go go, you’ll be well taken care of :)

Mr. Wayne Holmes was very professional as usual. Life long experience, most knowledgeable Ford person I know. No hesitation whatsoever.Makes you wanna come back.

I was very happy with my purchase of a new Toyota here. I was pleasantly surprised throughout the whole transaction. Did not feel pressured at any point. My salesman Nikolai was knowledgeable and professional. I will definitely recommend them going forward.

Had an amazing experience. Nick was super easy to work with without being pushy. The whole staff made for a pleasurable experience!

Kostiantyn was a great representative and helped me find the best Hybrid for me. He worked with me on the details of my choices and which would be the best for me from both the price point and the features. Once I decided the rest of the Keys Auto people worked out the pricing details and made the rest of the purchase easy. I would highly recommend them to anyone looking for a new or used auto

I took my car to Key West Ford to answer a safety recall notice that had been issued by Ford motor company. When I called Key West Ford first and spoke with a customer service person I gave all the details about the safety recall and gave my contact details and was told by the representative that someone would contact me shortly. The safety recall was a very important matter that determined how safe it was to drive the car eight 2013 Ford Focus. I waited for two or more weeks to hear back from Key West Ford and eventually I called again and was finally able to make an appointment to get the correction done. The correction was in fact done in a timely manner and it appears that the car is functioning properly. If the customer service department had been more proactive in answering my initial call in a timely manner I would be awarding a higher level of satisfaction but as it is because I had to call twice on a matter that according to Ford was urgent I cannot give key west Ford A rating higher than average. I will say the service technicians I spoke with were very polite and businesslike and their demeanor and I am glad to have the safety recall addressed.

Excellent service experience. Erik was our contact person and he was great. We got right in for our appointment and it was finished in a very timely manner. Will definitely be using them for future service needs.Just used these guys again (4/9/21) to resolve a brake issue. Lorenzo was our contact and was very professional. He and his team identified and resolved the issue without a bunch of trial and error part replacing. Cant recommend them enough. Thanks again!

Great service and friendly staff.

Julie is amazing and knowledgeable. I completely trust her. Experience was great all around.

Wayne and his team were great! I brought my ford in for a safety recall . I dropped off the car, went and had breakfast, then off to the Butterfly Conservatory via Louiss shuttle . They had my car finished before I was through the Conservatory! Very professional . Thank you Ford

Ray went above and beyond to help us buy our Toyota Tundra. I look forward to purchasing our next vehicle from Keys Auto Center. It was the fastest and smoothest vehicle purchase we have EVER experienced in our lifetime.

I had a wonderful experience with Key West Ford. I purchased a 2016 Ford F150, it is a real joy to drive. Ray is our salesmen and he is the best. I was apprehensive buying locally but KWF has earned a life long customer! Thanks to all who made my experience so wonderdul!

Great service folks

My F350 went into idle mode while my wife was in hospital in Miami. Lorenzo, the service manager got me in and fixed for $375. I have never had a better experience at a dealership. Outstanding.

Awesome experience, my husband took the car in in the morning for an oil change without an appointment and even though they didn’t have any available time slots, they still managed to work on it throughout the day and finished by early afternoon. Super nice people and great work!

We had a very positive experience at the dealership. Nickolas and Nickolai were both very informational and informed. I give them both scores of 10 in all respects. I thought Dave in finance was very easy to work with also. Will return to buy another Ford when ready.

I went in to trade in my Toyota for a newer vehicle. I worked with Nicholas. He was excellent to work with! Easily approachable, great personality, made the process very simple and easy, he spent a lot of time with my husband and I ensuring we were satisfied with the vehicle of our choice and that everything went smoothly. Everyone there was very professional, friendly and quick to help. We got a great car for a great deal! Would highly recommend this dealership.

Had an issue with my car door latch while on vacation. Called the service center before arriving hoping for an emergency appointment to have it either fixed or temporarily secured enough to get home. They told me the earliest they could see me was 3 weeks. I don’t usually plan my vehicle breakdowns 3 weeks in advance so had to pass. Went to a different repair place and had it done within an hour.

I have a 2017 Ford Escape. I was putting some bags in my passenger side front door and I noticed a small triangle shapedpiece of the body in front of the outside mirror was gone. The piece was about 8 Long on each side. I was in Key West so I pulled into the dealership to the service lane. A service writer came out and looked at the missing spot. I say the warranty should cover that, right? No, the service writer said. Somebody could have stolen it. I was in no mood so I said where can I order one? This guy gets ZERO STARS! That was pure Baloney. I went to Parts and Justin quickly and efficiently took care of ordering the missing piece of body for me. I told him I could get back to Key West for about 5 weeks and he said I will keep it until you make it back. I paid Justin and headed home. In the trip home, I started thinking. The Ford is garage kept. Nobody stole it! It blew off plain and simple. The service writer was just dodging a warranty repair, in my opinion . I was able to go to Key West today. I called Justin to make sure he had the part. After he answered and said the part was there. I said I want to tell you something that has nothing to do with you and is not a reflection on you. Sure, Justin said. I told him about the Nonservice writer, garage kept Ford and asked him to ask someone how to put it on and I will put it on myself . Justin asked what time I would be there and he would help me . I got there, he got the part and walked out to my Ford and carefully put it on. He asked me to open the door to make sure it didnt interfere .Justin 100% Awesome Service and Five STARS!Service writer, 0% real service and ZERO STARS in my opinion. Pretty worthless.Ask for Justin!

Best dealership ever. My salesman is Ray, an honest and caring salesman. He gives you his undivided attention and is reliable. I love Key West Ford.

No one wore masks or gloves in the midst of the pandemic exhibiting no concern for our safety. Thats what customers were all talking about in the waiting room.Also the building looks like something from the Great Depression.

Julie at key west Toyota is the best!!She will go out of her way for you. Can’t say enough.Thanks Julie for great service!

On a day where everything went wrong for them (system went down, low on staff, etc.) Key West Ford still managed to get my vehicle to me well on time. I appreciate their effort and courteous, professional service. Thank you!

I think the dealership did a good job. I was very pleased with the service manager ( Julie).I was not pleased with Toyota, requiring a $ 2,700.— brake job on my Prius. Outrageous, but it was not Key West Ford’s fault.

I had a great experience with Key West Ford. Shout out to Ben, Michael, and Nicholas! Very professional team that I would recommend to anybody.They were able to work within my budget and got me in a car I absolutely love. Exceeded all my expectations! They have such a vast inventory of cars and a team that can appreciate a stick shift. When that car itch of mine creeps in again, Im definitely coming back.

I had an accident and it was a busy day, but I was able to get a great car to use and we felt the job you did for us to repair it was excellent! Thank you so much and whenever we decide to trade cars, we will certainly do business with you if we can. Thank you Way e and crew for the job welldone.

My 2016 F150 engine light came on and it was shaking a little bit when idling, so I took it to the Ford Dealership Key West . It took 5 days for them determine that it just needed an oil change. I had to call them repeatedly to find out information. Not impressed with their customer service.

Bought through the USAA car buying service from Key West Ford. A quick, easy, painless experience. No price haggling or surprises, and the car was exactly as advertised. The sales personnel, my salesman being Nikolai, were courteous and responsive. A pleasant experience all round.