Matt was incredibly helpful in not only keeping me updated on repairs, but walking me through the process. The repairs done were high quality and done in a timely matter. Will definitely go to Matt for all my vehicle needs.
Overall great experience! I called needing my window replaced. Matt was very helpful with scheduling an available time. He even called me back with availability to come in sooner. They were able to replace my window and even cleaned up some of the remaining glass for me. The window looks great. The service was very professional and good quality. Definitely took the ease off of the stress that I was already dealing with from my car getting broken in to. Id recommend you come here!
Matt’s customer service was absolutely outstanding. He kept updating me with every step! I appreciated that he explained to me exactly what was wrong with my car to help me better understand. They also gave me recommendations on other things that may need repair soon and gave me a few options to be able to afford it. I will def be returning for any of my future car needs for all my vehicles… thank you so much Matt. You took a huge dilemma off my shoulders and made something that could stress me out less stressful. Thanks again!
I would bring my truck back here again!! From the first phone call to picking up my truck these guys were extremely professional and courteous. I didn’t feel like I was pressured into any repairs and I was informed about any and all repairs along the way. Extremely satisfied with their service and highly recommend them to everyone.
First Choice Automotive is a rare company in the auto repair industry. Its not often you visit a repair shop and youd dont feel like they are trying to get over on you. They repair what they say theyre are going to fix, and you are well informed of what needs to be addressed in the future with images or even parts that were replaced.I appreciate the transparency from the team. Highly recommend them for all vehicle service.
Had my blinker lever break off my 2017 Volkswagen Passat. They told me they would take a look at it and see if they could fix it, but if not they would have to order a new part. They ended up fixing it, saving me about $600. and never had to order the new part. They also gave me rides free of charge to my house and back so I wouldnt have to walk. Good people. Professional, trustworthy business.
It started with my AC not working properly brought it in for the diagnosis. Turns out my AC compressor failed they offered me a competitive price to change out the compressor and recharge the system at a one-day turnaround for parts and one day repair extremely professional staff and pleasant to work with. They also have the ability to do financing through different companies to help if you dont have the cash available to do a major repair all of a sudden. I would highly recommend these to anyone whos looking for repairs.
This is now my go to auto shop, Ive been dealing with them for about six months now for various issues and anytime theres an issue with my car I call them. The employees are all very professional and polite. The best part is whenever I have to call its usually the worst part of my day, but after speaking to someone on the phone I feel reassured that the issue will be fixed in a timely manner plus they can tow the vehicle to their shop😊 This is by far the best shop on Killeen!
I took my vehicle in for an alignment. I was told I needed brakes and rotors. I dont understand why since other shop didnt say I needed it and I had them done just last year. Im not a mechanic so I told the to go ahead since my vehicle was already taken apart. I got my vehicle back way after the time they told me. My vehicle started squeaking. I finally found time to take it back. They checked it said it was fixed. My vehicle still continued to squeak when slowing down. I was not going to take it back but I did. Another service person asked me to let them try again. They worked on it again. They changed out the brakes. My vehicle still squeaks. I am disappointed and frustrated. Im starting nor to trust mechanics.
Eric and Matt were so awesome to work with. They were very understanding and were very quick to deliver. They didnt overcharge me when someone else quoted thousands 😔 these guys were more than reasonable and the care they provided my 18 yr old drivers car was great.. cant say enough.. will be going there again in the future..
Matt is the MAN ! Answers all my questions and makes sure everything is perfect ! All the guys are awesome and helpful. They do great quality work and are very very thorough. And I’ve spent THOUSANDS AND THOUSANDS of dollars here and often . Every single time it’s right, every single time there are no surprises and every single time I’m a happy customer. I will never ever take my vehicles anywhere else . 5/5 stars all day everyday . Matt’s attention to detail and his patience and experience with explaining everything really makes you understand what your paying for and why, which makes the the unpleasant experience of an unexpected repair to your vehicle SOOOOOOOOOOOOO much nicer. Do not go anywhere else with your vehicle repairs . If your reading this than you’ve found the right place !
Called Matt and got an appointment a couple days later. My family only has one car so when i dropped it off Matt dropped me off and picked me up from home. He told me exactly what was going on and what they did to fix the breaks. They were extremely friendly and professional with everything. Overall very satisfied with the experience. And would recommend to others.
Eric was excellent, guiding me through the repair & always keeping me informed
Took my husband car here to have the break changed but Matt and his crew is awesome told me the breaks don’t need to be changed just flash and add fluid! Super honest love it. So, I took my Tahoe in and now my car is driving so nice. A lot of things needed to be changed but it’s safer now and we’ll worth it. Thank you First Choice and Matt for taking me in last minute.
Matt and his crew took very good care of us! I took my sons vehicle there to get the A/C checked. During conversation I mentioned that I had purchased the vehicle used and wasnt sure if it had any additional issues outside of the A/C blowing hot air. They did a complete check of the vehicle to let me know of any additional repairs that may be needed and gave me a complete estimate on each item. My son is extremely pleased with the work that was completed on the A/C and with the estimates for items of concern to be repaired or replaced. I will definitely be taking the vehicle back there to get each estimate completed. Thank You for all of your hard work!
If you don’t want to read all of this, just know this place rocks.... I don’t need to search any further for a trusted shop. I have been trying to find a place as friendly, honest and caring as this place and I finally found it. First off, when I called Matt answered.. I explained my situation and he was very honest, professional and friendly. The feeling I had about this place simply over the phone was already great. He got me in same day and called me promptly the next day to let me know that my vehicle was ready for pick up. I bet I would have had it the same day but I dropped it off close to closing time. His pricing was very fair and he did not nickel and dime me. I truly feel like the pricing actually matched my requested service. During my pick up Matt explained what was done, gave me the cost answered any questions that I had and was again very personable and friendly. I know I will be returning to 1st choice automotive repair for regular services. Thank y’all & thank you Matt for your great customer service !
Just moved down here from Georgia with my 21 year old car. I commute everyday from Killeen to Austin for work. I noticed some squeaking sounds coming from the back end of the car. After doing research online I decided to go with First Choice Automotive. What I thought was a minor issue turned out to be something major! When I say Matt saved my life, Im not speaking figuratively. Long story short, if I wouldve tried to commute to work that night, chances are...my back tire wouldve came off on the highway, I wouldve lost complete control of the car, I wouldve crashed...it couldve been fatal!Matts hospitality and knowledge with everything exceeded my expectations. I felt important and like they went above and beyond! He examined everything, showed me the issues, and the pricing was great! Hes got my business for as long as Im here in Texas!If you want great service...great prices...and knowledgeable mechanics...go check out Matt at First Choice Automotive! 😁
This shop is awesome. Friendly atmosphere when you walk in, and they are very good at what they do. Needed a new motor for my Chevy, and they knocked it out of the park within a week. The found a crack in my radiator along with several other issues that Phil’s Service didn’t catch. Very flexible with payments and time constraints.
Awesome service as always. Good to return to Killeen again to find my auto repair go to shop I can trust with my vehicles.
This place is awesome, well priced, and honest about the work that was done. This was my first time here and I will be back for anything I need to do to my car. Matt Davis and the rest of the team are AWESOME! I highly recommend that you come here. I could not be happier with the work that was done. Thank you guys so much! I had an aftermarket grille replacement on my Charger and now my ride looks mean!! I love it! Below is a before and after.
I took my vehicle to First Choice Automotive Repair to get A/C repaired and couldnt be happier with the outcome. I have been to a different shop in town several months ago for the same issue (A/C stops blowing air off and on) and was charged almost $800 for changing an air cabin filter and coolant in addition to other recommended services, yet the main problem couldnt be fixed. I read positive reviews on First Choice Automotive Repair and was hoping that I would not get screwed over again.When I got my vehicle back today the problem was fixed, and now A/C works perfectly fine. I truly appreciate the mechanic who worked on my vehicle in timely manner and great customer service provided at the front desk. Living in this town for over a decade, I finally found a reliable automotive professional and would definitely return in case I need services 🙂
Even being fully booked First Choice was very quick with giving me a diagnostic on my heating issue. Matt was friendly, professional, and efficient. He explained the issues and emailed me pictures for my own viewing! 100% recommend.
Truck brought in with electrical issues. Issue was worse than expected and worked longer than expected but stuck to the quote for the price. Friendly staff and hard working.
1st Choice was the best choice I’ve made when it comes to auto repairs. They were friendly and professional and kept their word when it came to pricing and timeline of repairs. Their prices were well worth the work and I didn’t have to worry about overpricing due to me being a female. I recommend this place to anyone needing anything done on their vehicles. Thank you so much 1st choice. I’ll be back.
Best shop I’ve ever seen when it comes to customer service and quality work. They’ve done absolutely a ton of work on multiple of my vehicles, all come back perfect every time. There’s been times where they stayed late to help me get my car back before a trip. If you are thinking or looking for a shop you can trust absolutely 100 percent go with first choice, great work, great parts, and great customer service. 1000/10 recommend this shop to anyone
Im bringing my fathers 97 Ford Expedition back to life. First Choice has done all previous work on engine and transmission. Had work done on my steering and a full break job rotors, shoes,bearings - all. They have proven to be superior to all other mechanic shops Ive used in the past. I would have no one else repair or service my vehicles. All there work exceeded my best expectations. Thank You again.
The short version is that their customer service was excellent the entire time, the work they did was high quality, the price was fair, and I got my car back the very next day. I will go back for future repairs, and I would recommend them to my friends and family. Matt and the crew here are honest and professional.After having a bad experience with the dealership in town, I was looking for an alternative. I brought my vehicle to this shop because the battery light was coming on. I suspected the alternator was going bad. Instead, their technician narrowed the problem down to a broken clip where the wires plug into the alternator which was preventing a solid connection. The technician here was honest and only replaced the clip instead of trying to replace more parts than necessary. When I picked up my car the next day, Matt showed the repairs they made, thoroughly explained the problem, and returned the old clip for comparison. The work looked great, and he also made a few recommendations for the future which I appreciate. A few days have now passed without issue so I am confident that the problem was accurately and properly fixed. I have no complaints about my experience with this shop.
Had an excellent experience, and wonderful customer service! They performed the service in a very timely manner, and they kept me informed every step of the way. I will absolutely use them again, and I will recommend them to those that ask me.
These guys are awesome. Needed to go on vacation. They worked me in well ahead of my departure time. Fixed the death wobble issue I had and sent me away with a smile. Ill be back....no punn intended. A special thanks to Eric for his customer service.
I had a major electrical problem with my truck. I took it in to these guys and they went above and beyond getting it fixed. It took considerably more work than any of us thought but they got it done. They stuck with their quote and I will definitely be going back to them when I need it.
This place was fast and they kept me updated constantly as soon as they found out what the issue was. I had to get my sway bar links replaced. I dropped it off late and they still got the car back to me by the end of the day.
I dropped off my ram 2500 with brake issues and no A/C at 1st choice and the team there couldn’t have been easier to work with. They were straight forward with me about what needed to be done on the truck. We had un expected problems occur during the service that the mechanics took care of and got me back on the road in a hurry. I’ve been to multiple shops in the Killeen area and this one by far is the best. I will be taking all my vehicles here for now on.
Absolutely loved bringing our vehicle to 1st Choice. We have lived all over and I have to say the professionalism and work done on our car was the best! We won’t go anywhere else. Thank you guys for making us feel so comfortable and doing a phenomenal job on our car. We’ve brought our car to other places and they gave us the run around, but 1st Choice was and is the best. You won’t be disappointed.
I had my car serviced for an AC repair, and of all the staff has been nothing but great. Also a big shout out to Matt. He has been so communicative with me on all the updates and information in regards to what was wrong with my AC. I couldn’t recommend a better auto service business in town.
Great prices and excellent customer service. Chris and his team are excellent
Thank you for taking the time to read this. I had my 07 trailblazer in due to an oil leak. They found the issue fixed it and its been amazing. Now this review is from a repair done a few months ago. I gave it time to make sure things were right. They are 100% the shop to use. Will be bringing all my cars through them. Amazing job yall. Thank you
Drove from Chicago over 1,100 miles and 1 week into being here the clutch pedal gets stuck. I had no issues with the car prior. Towed it there and the work was done the next day. Picked it up and immediately noticed an electrical issue as the dash board was lit up and the car operating at about 80% power. Took it back two days after I picked it up and they wouldn’t really didn’t do anything to check it out besides lift the hood and tell me prices to look into it more. They contacted me again about the car, said clutch is fine but it’s still having these electrical issues since I picked it up that I didn’t have before, brought it in just to be told it’s an issue not related to the clutch (I agree) but that it was an electrical problem that started after I picked the car up. Got me for my money. Will not recommend.
If you need your car fixed, talk to Matt and he’ll square you away. My altima was down and out, but he brought her back to life. Altima and I have been riding the road ever since. Definitely going back when it’s time.
These guys will take care of all your needs. Give Eric or Matt a call and theyll get you squared away. Excellent customer service and a 5 yr warranty to boot.
If youre looking for a high quality professional automotive repairs, and upgrades, then youre in the right place.Every one who works here are very courteous and helpful. They treat your vehicle like it was there own.Matt Davis the service advisor is extremely knowledgeable and professional. If you have any questions about your vehicle, he can answer any questions or concerns, and help you any way he can. Best of all he doesnt b.s. you like so many other so called service centers do.Steve Potier in my opinion is a mechanical genius. He not only did an excellent job on the repairs I needed, but quickly spotted, and diagnosed some issues that I have been having with my vehicle, and helped me out with maintenance tips.Does this business stand behind there work?,, well lets put it this way. They guarantee all their repairs for five years.... yeah you heard it,,,, FIVE YEARS!!!!! Amazing.I highly recommend Excessive performance to anyone who wants the job done right the first time, at reasonable prices, and in a timely manner.I know that I will never take my vehicles to any other place. Just wish I had found them sooner.
This place is ace!! Matt has been a great help, and their mechanics are truly masters of their craft. They fixed an issue on my vehicle that others quoted me at more than triple the price.Customer service is on point, communication is great, and turn around time is quick.I recommend these guys to everyone. Support your small business because they will always support their customers.
Went in to fix a/c they were great in that aspect but once I received my vehicle back my check engine light was on. Said it was already on when they received the vehicle but I stopped to put gas in before there and looked right at the dash on multiple occasions even before getting out of my car bc I made sure it was in park and there was no check engine light on. Will not be returning for anything else from them. Beware and make sure you take pictures of your vehicle before handing it over! I am a female and will not be taken advantage of!
This a great spot for a repair, friendly, fast, great customer service willing to do whatever to complete the services. My first service was successful will definitely recommend and will be returning. Oh and they also leave you a snack after your car is returned, which is pretty cool also.
Eric and his crew were quick and professional
Matt & Will took great care of me. Transmission went out during the snow storm and with me having to use my truck daily these guys were able to get me back on the road within one day. Also these guys have the best warranty in town!
Love these guys. Competent, efficient, patient with anxious customers. Most recently they fixed a nagging problem I had with my vehicle that four other shops over ten years couldnt figure out. Top notch service.
Special shout-out to Eric for keeping me updated on my vehicle. These guys are very precised and professional. I wouldn’t leave my car with no one else but them.
I move here from AZ and found myself in need of car fix. After going through a lot of sketchy places, I finally found First Choice. They was able to diagnose my vehicles problem quick, easy, and fairly cheap. Seeing that my car was protected in anyway after repairs I know I could be at ease knowing how the repairs was. Go and Chaco out Matt, he’ll help u out.
Great service and very professional. Will get your car repaired in a timely manner. They also will explain other issues you may have. Matt is awesome and a great asset to this company.
Awesome ppl work here, took care of my A/C in my car in a timely manner,
My service was great. The employees were very responsive and courtesy! My experience was great! Matt was friendly and courtesy. I will be taking my cars to 1st choice automotive repair!
The staff is very professional and placed customer service as their top priority. They serviced and repaired my AC as well as caught my vehicle up on services according to the mileage. They were able to complete these tasks within the same business day!
I was not from this area and I had car trouble. They handle everything in a timely manner and called with any details I needed.
Comfortable lobby. Staff couldn’t explain what EXT referenced on invoice. Invoice included a couple lines that explained the ‘Service’ completed on the vehicle except replacing spark plugs & flushing coolant. No future maintenance events were indicated as being required, which would be good to know, plan for, & budgeted. Think businesses have crucial touch-point opportunities to add value when building & maintaining relationships with customers. That didn’t happen as I had hoped.
Matt Davis was amazing nice professional and he love portillos just like me and my husband who so happen to be Daviss too ☺ he was detailed and really on point. I recommend this place and we just moved here and this was a wonderful move nice way to welcome us to TEXAS
When I first called for a diagnostic check on my vehicle before going out of town, there were no appointments available. But Matt asked what was my concern and asked me to stop by the shop to take a quick look. I feel he went above and beyond to put my mind at ease. He also went on to let me know that if I were back in town he would do a thorough check on my vehicle and let me know of any issues. I felt comfortable with the knowledge and the honesty of Matt and the rest of the staff.
I needed to find out why my check engine light was on, so I could renew my tag. I gave First Choice a call and spoke to Will. He gave me some insight that it could be one or several different things that would make that light come on. SO, I asked when could come to do the emission diagnostic to pin point the problem, Monday April 4th at 8 am.. I was there, the gentleman took my car back, within a little bit he came out and told Will what was the issue..Once they explained to me what needed to be done, I agreed to repair immediately and within the hour my vehicle was ready. I got in the drivers seat and looked at my instrument panel..NO Check Engine Light On....Thank All For Everything..Rhonda
The staff here is amazing and professional. They kept me informed of the progress on my car the entire time it was in the shop. It’s affordable and the service is outstanding! 10/10 recommend bringing your car here for repair.
I havent found a better place for automotive. Dont take me word for it, give them a shot and you will see!
The professionalism, competence and genuine care is unmatched. They were very kind and kept me abreast of the work that was being done and needing done daily. Do not second guess using this establishment. Their name speaks volume and truth.
My vehicle required suspension and radiator maintenance and despite having a large workload already they gave me an accurate wait time for when they would diagnose the vehicles issues. Their timeline and cost estimates afterwards were reasonable. They offer the services of 3rd party loaners (with advice on how to not get gouged on interest rates) if money is an issue. Their intent is to get your vehicle road worthy and offer great customer service in the process. I was very satisfied with their ability to communicate and the quality of their work. I will be going back to them for any issues that I will be unable to fix.
Amazing experience. Matt was a great help, and kept me informed of everything along the way with a side of great conversation.
These guys were awesome! Called a few shops before and couldnt even get an answer. Matt picked up on the second ring and was ready to help. Dropped my vehicle off and they got down to what was causing the issue and gave me detailed options of how to address the problem. I will definitely be bringing my other vehicles to them.
I took my truck to two different shops before here and they were the only ones to be able to fix it and give me a reasonable price definitely coming here again
Great service. Matt was awesome, came in today with a busted taillight and he helped me out. Quick and easy. 10/10 will come here again!!
Matt and his crew are the definition of professionalism. I was extremely fortunate to get my vehicle serviced quickly! If you want to have great service at a great price, I highly highly suggest this establishment. Thanks guys :)
I called Matt at 1700 saying I think my windshield wiper motor was out and I have a long trip I’m taking tomorrow and need my wipers.He said he wasn’t sure if he can fix my problem today but respected the fact I was in need ans said come on by anyways and he will at least look (3 other shops in the area said I was screwed for days).Lo and behold he fixed me up in about 10min, if that ans was beyond friendly. Wasn’t my motor after all and helped from the kindness of his heart.I will be back here for anything I ever need and will suggest it to everyone on base who is in need. Highly highly highly suggest this place. Ask for Matt!
They were super helpful and extremely nice. I would definitely recommend going here.
Very professional… the best in town!!!
For a couple years now ive had a chugging problem when my truck would be around 2000RPM and id try to accelerate. ive taken it to a nationally known big name garage twice and a private master mechanic and nobody could seem to figure out what the issue might have been. Matt and his team found the issue, explained everything in great detail and fixed it in the same day. it was the spark plugs...they were just OLD!!! and very worn out. there wasnt enough spark to fire properly and theyd misfire so it caused that chugging. ive been driving it now for 2 days and no chug. this is fantastic. they took care of my front wheel bearings as well and ran a full diagnostic to see if there was anything else that needed to be fixed. there are, but money is tight right now but rest assured, ill be going back to 1st Choice for Matt and his team to take care of my truck the right way. Thanks guys for such great work and customer service.
These guys were seriously awesome to work with. From when I called until they finished working on our vehicle, they were a pleasure to work with. Matt worked with us and made good recommendations as to what we needed to do. Ended up saving us over $300 in parts because they found the root of the problem.Overall, we HIGHLY recommend First Choice Automotive. If you need auto repair/services, these are your guys.
My wife’s transmission went out in her SUV. I called First Choice and right from the jump Matt was helping me every step of the way. I was very skeptical because I was just going off other google reviews. He stayed in touch about everything. When the transmission came in, when it was done, and sent out to cedar park for the cvt to get programmed literally everything. I highly recommend this company to anyone who needs any type of work done on your vehicle. I am very happy with the result. Thank you for the hard work and getting our car back to us ASAP!
I had a fantastic experience with First Choice! Matt was very professional and responsive to all of my questions. The complicated repair was completed on time and my car turned out perfect. I highly recommend this business for all of your automotive repair needs.
Very good service and fast response. I would recommend to my friends and family.
Took my truck in for a coolant leak without an appointment and they had it fixed that same day. I chose First Choice Auto from all the high reviews online and they were not wrong! Excellent service with friendly and competent staff. Will bring my truck here for any issues in the future...extremely pleased.
This review is long overdue! I brought my Focus in 2-3 months ago over a concern I was having and Matt looked over my vehicle for me. I’ve always been very skeptical about mechanics screwing me over since I have zero vehicle knowledge, but I would 1000% feel comfortable bringing my vehicle back here without my husband tagging along. Very welcoming and friendly environment, and it’s very clear that Matt is a genuine guy!
Awesome service and even better communication. They let me know what was going on with my vehicle every step of the way. Would definitely go back to them with any other problems that pop up with my vehicle.
These guys are great, had my truck towed there on Thanksgiving due to transfer case falling out. They were fast and even dealt with my bugging them on progress. Though I had a really tight budget, they worked with me to keep cost down and get me back driving within a week.
Matt and his men were wonderful! They were the second place I took my car, and Im wishing I would have just started with them to begin with! Car was dropped off, they called back the same day letting us know the problem, the reason, the cost, and when it would be done. It was ready for pick up the next morning! Super quick service and very straight forward without trying to sell you on fixing anything else. Definitely would recommend as we will be bringing our cars to them from now on! :)
I found my new favorite auto shop! I’ve had issues with my car for years and have gone to many places, but choice automotive was by far the best and the fastest! Very professional and sweet people!
Recently my son needed a new engine in his Camaro. He didnt want me to take it to the Stealership knowing that it would probably take several weeks up to a month waiting to get his car back.. 1st choice quoted him a price well under the Dealership price and had a new engine in 4 days. Matt was awesome. My son will be home soon from deployment and his car is ready I will be recommending 1st Choice to everyone.
Looking at the reviews I thought I found the perfect place. Well that wasn’t true. I need front and back brakes and rotors. I already have my own brakes and rotors I just need someone to put them own. The guy told me 300 dollars that’s ridiculous. By far the highest places I’ve called today. They won’t ever get my service.
Brought in my truck that wasnt going into gear. They kept me in the loop on what was going on and were very fair with their prices and had no issues with me bringing in parts that I had purchased from somewhere else that were warrantied. I was contacted at least every 2 days to make sure I knew where they were at in the process of getting my truck fixed and they did an excellent repair job.
Thank you to Matt and his team for awesome service! We were able to turn our truck in right away and get it repaired and ready to pick up the following day. There is also a 5 year warranty which is great, glad we chose 1st Choice Automotive!
Wow Matt and his team are amazing and fast!! This is my first time there and Matt is very sweet, polite and very professional and his team are amazing!! They had to replace my alternator and battery and that was done in the exact same day 😁 And they did the cutest thing ever well inside my car they placed a treat in there and it had a sticker on it saying thank you for trusting us with your vehicle! Love it and I will definitely be going back to them!! A+++++++++++++++++++
I would definitely recommend First Choice Automotive to anyone. They were very professional, honest, precise, and prompt. I went to another well known shop and they listed alot of components that needed to be replaced that were not even related to the issue. I gave them permission to replace the parts related to the issue. When I picked up my vehicle three days later, I still had the exact same with a lighter pocket also. First Choice was able to diagnose the issue correctly and get me back on the road in a day.
My Honda was fixed here did a great job. Now my Hyundai is getting serviced here wouldnt be go anywhere else
The value matter once I gave them a bad review. I appreciate the call back so you get 3 stars . Google would not let me delete
OUTSTANDING SERVICE!! Matt Davis was very helpful and walked me throughout the process of getting a new engine for my car. I highly recommend him to anyone who is need quality service and excellent customer service.
After driving the car for about a week now after the repairs, I must say that they did a wonderful job and the car feels like new. One of the problems was a really bad oil leak but I havent seen a single drop since and the engine frame and exterior was cleaned immaculately. Not to mention the great customer service by Matt and his team. This will be my go to for auto repairs from now on.
We saved money and time by towing our car to First Choice - from another local garage.The linkage to the clutch broke on our car. We saw exactly what broke and where, and we’re even able to make the car temporary drivable.We had our car towed to another garage and told them exactly what we needed fixed. After looking at the car (and charging over $100) this other garage told us exactly what we told them and missed two other issues we knew about.After calling Mat at first Choice, we brought our car there. In a couple of hours he called us with a free (correct and complete) diagnostic. In a couple more hours, the car was fixed.In short, we saved money, saved time, had a more complete diagnostic, and nice pressure-free service by choosing First Choice.
Matt was very professional and personable. My truck was working like new, and the service was completed in less that 24 hours. In addition, I was provided with a detailed printout of work completed, parts used and suggestion for future work. This will definitely be my go to auto shop!
Our sons truck needed some brake work done. They did a thorough inspection and found a major issue with the water pump. Thankful they found it before we drove it back 10 miles home as it would not have made it. Awesome job!
Matt and the whole team were great. Very honest and professional! Go give them a shot, you want be disappointing.
Matt and his team have the most professional attitudes and perform the most high quality work of any shop in the region. I have never been disappointed with their work and have become a loyal customer. I appreciate that Matt recognizes how important customer service is- it’s what brings people back to his shop time and time again. If you need any type of automotive service at all, I’d recommend you give 1st Choice Automotive a call! You won’t be disappointed with the quality or cost of their work.
Mr. Matt was awesome very professional and informative. This place I choose everytime
Very low pressure atmosphere. Great front desk service and job costs given BEFORE work is begun. All old parts returned or offered upon completion of work. Great service fast and complete.Dropped car off and picked it up same day.AND GET THIS: I mentioned to Matt a problem I had with the power seat. He indicated i could bring the car back anytime and they would have a look at it. I didnt notice until the next day but without asking or telling him about it The problem had been FIXED as a courtesy.No one does anything like that today! I wish I had a fleet of cars to have them take care of. But I only have one that I trust to Matt and his crew.Trust is a tough element in this world and good honest work even harder to find so take it from me and check First Choice Auto out.You ll be glad you did.
Hands down the best shop Ive been to in a LONG time! Everyone there is so nice & professional. From needing whole new breaks on my car to replacing lights above the license plate, they have taken care of me every step of the way. Business of the year in my book!
I had a suspension issue that was at the point of being a driving hazard. We got an estimate from one shop that was definitely out of budget and more parts and labor that was necessary. EP not only narrowed it down to the major issue,but when the quote was still a out of budget, Matt took a day and found a work around that had us up and running safe and smoothly in no time! Fast, friendly, efficient quality work at a great price. Well definitely be back.