This store and it’s employees have always been absolutely fantastic. The other day I was here and struggling to figure out what flannel size was best for me. The mens area manager actually noticed and helped me find the perfect size and fit - how helpful and kind! I was then able to exchange what I ordered online in store without any issues like how excellent is that. The selection itself is also good although this isn’t the largest location I’ve seen mostly since it has less large outdoor items in it. Overall I’d highly recooked your check them out.

Great store for nice clothing. I always thought they were really expensive. But they are not. They have quality clothing and footwear. The 3 managers, Dennis, Mike and Katherine, are great with assistance and knowledge. I had a good time there. I was upgrading the POS and BOH computer systems. Again excellent.

Love LL Bean! Great, reasonably priced clothes, spacious show room so youre not on top of other people! And great winter clothes!

Had a great experience at this llbean location. I came to buy summer sandal and walked out with what I wanted. I had to try in five pairs of sandals to find what would fit. The sales man in the shoe department was extremely helpful and friendly! I was quite pleased with my shopping experience! I even saw and heard another saleswoman helping other people find merchandise. I will definitely head there again to get needed items!!

Customer service and sturdy clothes remain. Store rearranged for COVID precautions. Found hiking pants on sale and summer shirt. Theyll wear until given away. Never had clothes from here wear out.

Very clean and great displays of their products. Also one of the larger stores in the mall.

Always a place for excellent clothes. Has seemed overstaffed weekdays, mostly in the mens shoes area where the male staff congregate. Cashiers helpful, likewise staff in womens section.

Friendly staff and prices are not too bad.

Check out person was very polite enjoyable in fact.

Love shopping LL BEAN. not crowded. Found almost everything on my list!

I bought tshirts for the summer. Pretty colors

Good quality clothing and helpful staff

Very friendly cashier to help with a refund of a product. An enjoyable store experience all around.

Love their products. Own hiking pants, boots, trek poles, and just bought winter gloves.

My rain jacket ripped. I lost my receipt, but they were able to look it up using my name. Found that I purchased the jacket in Maine at the head store. And then I paid 40 bucks for it. They honored that purchase and I was able to return it for a new one. So happy!

Very disappointed in high prices and no incentives like sale items. Just walked out of the store.I gave one star just for cleanliness of the store otherwise it would have been only 1 Star for disappointment.

Took advantage of early private shopping. It was an excellent experience during this time of covid.

Such an awesome selection of outdoors wear & accessories, shoes, backpacks, camping accessories. Please open a store in the Seattle area. Visiting Philly working for my company. Loved LL Bean!

Very clean, neat and organized. Very polite sales people. Good quality merchandise.

Great store but the cashier he was miserable.

Big store in the KOP mall with lots of nice inventory. I went to try on shirt sizes as a gift did not fit. As expected they have a very nice selection of out door apparel. If you havent been to a LLBean store its worth a trip.

I had to get some new clothes for work and had searched several places prior to hitting up KOP LL Bean. None of the other stores had what I needed. Susan, one of the sales associates, was super helpful in making sure I got the pants I needed. She talked me through styles and sizes and pulled a bunch for me to try. Susan took the time to make sure I was happy with my choices. I will absolutely be back. Not only are the clothes high quality, but the service was incredible.

I will be nice and say it was clean the male employee was nice the female he got to help me was nice to start then got rude when I said I wanted a car cost like I was wearing which was a LL Bean coat that had been given to me but it did not have a size in it. I lost weight and do not know my size exactly so I like to try items on. She thought that was a joke, then tried point me to the puffer coats to buy one of them. I do not like them I want a dress coat.

Had a great chat with the sales associate in the boot department! He helped pick out exactly what I needed for what I was looking for. Had an amazing customer service while checking out as well. The checkout associate went above and beyond to help and Im very appreciative. Will definitely be a returning customer and be recommending! (First time customer) Great first impression!

Nice store and helpful staff... less shorts with button down collars though, please! 😁

Pretty straight

Wonderful. I bought a thermos here. It was quite expensive, but it did its job. They have a good selection of outdoor stuff and their layout is very intriguing.

I love L.L. Bean, their flannels and coats last forever and are so comfortable.

Classic. Large Retail location for the classic clothing and outdoors supplier. Typically busy on weekends and holidays. Some of the best long term durable clothing products which just dont go out of style.

Excellent service. Husband trying on boots and the salesman was very helpful, attentive and friendly. Very happy with the boots and checkout persons were great, as well. Thats why we shop at LLBean!

Fantastic service!

Love their cloths... A little on the expensive side but well worth the money

Love this place!!! I always shop here for my Husbands winter gear!!

My wife and signed up for stand up paddle board with LL Bean instructor Amy Elliott—first time! She talked us through the steps of SUP and we had a great time at Marsh Creek State Park!! Looking forward to doing this again.

I was very pleased with customer service. Not only did they make sure they knew where everything was and check inventory, but I was pleased with how they treated me with priority and made sure that I found the right size and item. Also, they answered my questions without appearing frustrated even with a long line.

I love L.L. Bean, I have been to the main store many times on annual vacations to Maine. However when I went to the his store location to try and exchange a night gown for a larger size the staff was incredibly rude! They also have very limited stock of items and sizes. Not worth having to brave the mall for poor selection and rude service.

Very attentive and helpful staff!

How can you go wrong with a high quality product and a return policy that is unbeatable? You cant. I love the winter coat I got, it is light weight and packable. Each family member has a backpack and get much use out of them. We are fans!

I love their clothes. You pay a bit more but the quality and customer service is worth it. They fit me well and last forever. Customer service is superb. When I was buying shoes there I heard a sales person talking with a customer giving expert advice on hiking boots, they really knew their stuff

Called this store 1/2 hour before closing to purchase and ship a parka that was out of stock online. And it was the last day of the winter sale! Ryan very professionally handled my order, rang up the sale price and packed my parka. It arrived 3 days later, earlier than promised, in perfect condition and all with one phone call. Thanks Ryan for the great experience.

This company is amazing! Plus the staff at this location are always nice and friendly. I just dont like the mall. But whatever. Its worth the hassle for sure.

I wish I lived closer. Theres a ton of things besides just quality outdoor clothing. Its all well made and the non L.L. Bean branded items are quality brands as well. I always find a ton of things there that I wasnt planning on.

Good selection of gloves, surprised they actually had some in stock in February since everyone else was stocking beach clothes already. I never understood why that is....middle of winter and youll be lucky if your find a place selling winter clothes. Nuts!

My favorite place to buys pants for mosquitoes infested wet weather country in Philippines and Vietnam to vacation and searching that munchy tasty food treats. They got all weather gear to camp, to travel, and outdoor activity living. I do lot hiking and mountain climbing and best plzz a e to get gear..

Great store always has something new and employees are kind and helpful.

Great selection. Great staff. Jamie was a guest help to us

I bought a pair of wool base layer bottoms here 10 months ago and wore them once washed them and put them away. This season I took them out and there was a big hole in the right knee. I tried to return them but was told they could not honor the one year warranty because they couldnt determine how the whole got there. This will be the last time I ever shop at this store.

The store always have what we go for. Some of the staff could be a little friendlier though. Five stars is for always having what we go for.

The guy I had helping me in the shoes dept could not have been more helpful. He went it off his way to find me the exact fitting shoe when all the ones we kept trying werent right. Also had great help a few months ago there.

Customer service is always top notch at LL Bean. Quality is good and sometimes you have to pay a little more to get better quality.

I always get quality products from this store. The sales people are always so nice and friendly.

This is a small LL Bean compared to other locations but the staff is great. They have a good selection of clothing and they will help you order anything they dont carry. If youre looking for more of the sports equipment (camping, kayaks, bikes, etc) then take a drive to their Saucon Valley store for a larger selection.

I love LLBean! Awesome warranty on their products, which are worth the price. They are not cheap, but the quality makes up for it. Also, they have a wide variety of products. This store is a small one, so the variety isnt great, but they are happy to order it for you.Last time I was there, a week ago, I walked around the store, passed at least 2 or 3 associates, and no one said hi or asked if I needed help....And I did, couldnt find a shirt size. So, I left with my gift card and no shirt. I can order online and find my size.

Love LLBEan. Did find some good additions to my casual clothes. Unfortunately they have discontinued my Favorite light fleece zipper cardigan. Replacement fits more tightly and does not have zipper pockets. Dreadful.

This was a very clean well laid-out store. The staff was courteous and helpful and they had a good selection of L.L.Bean goods. I would recommend a visit.

Love this store. Great quality outdoors gear

I absolutely love the quality of their merchandise and i wonder if they still have a life time warranty?

Friendly and helpful staff. Clean and organized shelves, easily my favorite place to shop

The staff was very helpful Unfortunately they didnt have the item I was looking for.

I went to this store after being told on the phone with customer service that they would be able to help my with my exchange due to an issue I had with their boots. They refused the exchange and tried to up charge me to a 50$ fix. I was already so upset that the 125$ boots where such poor quality but to deal with employees who couldn’t meet me 1/2 way to talk about a reasonable solution just made the whole ordeal ridiculous. I don’t know if I will be buying any more L.L. Bean products after this.

I liked the rustic feel of the store. The gentleman who helped me at checkout was very helpful.

Expensive and boring

1st time ordering but will never order again. Requested 4 times an email confirmation of my order and have never received the confirmation though 3 on line chats and one phone call promised such.

Awesome place other than being pretty pricey but you should find what youre looking for.

Very nice looking, durable clothing. Love it

Very nice store. The prices are a little more than I would like to spend but the quailty of the merchandise is first rate. The staff were freindly and very helpful. I will be back for more items.

I love the clothes and shoes... Shame the store is almost an hour away... But there are those who are much further away than I and its better than shopping exclusively online...

Love this store and brand, great quality clothing and some of the best customer service you can get.

I think the staff could be a little more friendlier as well know more about what they are selling in store.

5☆Absolutely A++ Fine Quality ..Well the first time I visited L.L.Bean was many many decades ago in the North East United States... Now they are as far south as VA.This company has been around for quite awhile now making excellent quality winter and casual products....I came to the King of Prussia Mall to come here first..... HIGHLY RECOMMENDED..This round we bought two Sherpas, two jackets a shirt and a few other knick-knacks...AGAIN HIGHLY RECOMMENDED...Furthermore, the lady that helped us was absolutely awesome.. She was so very helpful and the stuff that they didnt have in our size which is a common size and this was Black Friday so they were very busy she ordered for me online and they beat me home with the shipping.. very impressed....Ive been shopping at L.L.Bean for decades and I will continue absolutely love this place...Most of the time Ive shopped online but I will look for stores to go to now... :-)

Nice store...good quality merchandise but a little pricey for me unless there are sales and you have gift cards.

L.L. Bean is an outdoor outfitter named for its founder, Leon Leonwood Bean, of Freeport, ME. This company is nothing short of an American Icon. They are a pioneer in catalog and internet marketing. The LLBEAN catalog has probably reached every home in America at one time or another. The home office in Freeport MEis really the entire town. This review is actually about the Ross Park Mall Store. More clothing store than outfitter, but still worth a visit. But really, go North, to Freeport!

LL Bean has a fine selection of clothing for all types of outdoor activities!! The LL Bean warranty is second to none.

White people as far as the eye can see. And $30 cribbage boards.

What can you say about anything you needed for outdoor living is available at this store. We ended up with the snow sneakers which prevents you sliding on the ice good for people that are old like us!

Pricey

Great clothes, cant always afford the prices though. Love the warranty on the backpack

The employees are always helpful and there is a good selection here. Also there is a large clearance section.

Just, The Best. The crew is very knowlegable and very helpful. The Discovery Schools are so much fun and you learn something at same time. If you are a kayaker, you must take the night kayaking tour. AWESOME!!!!!!!!Thank you L.L. Bean!!!

Be careful. The 100% gurantee is no longer honored. I was turned away after my ll bean brand shoes fell apart, lost eyelets, after less than a year of limited wear. Inferior workmanship or materials is not covered like it used to be.

I like LLBean and this store is great. Good inventory and store is well organized. Employees are knowledgeable on their products

I love LLBean! I bought a queen sized air mattress here. Pleasant staff!

Great store with a lot of training classes and events. The items are a bit expensive, but very high quality

Great layout in store, didnt feel crowded at all. And the staff keep the shop very tidy

Very nice store, sales people are all very helpful.

How about better sales and lower prices??

Really nice mens clothing

You know what your going to get. The staff is excellent

This store never had had a good selection. I should have gone to the Bean store in Allentown.

Products and services are top quality. Location (King of Prussia Mall) leaves a lot to be desired.

Nice sporting goods store

The service was exceptional and the quality of the products exceeded expectations.

This store is very clean and well stocked.

One stop shop for your winter needs. Amazing collection and friendly staff.

Good selection and decent prices.

I just had the best experience at the LL Bean in KOP - I was trying to exchange a coat my husband got me for Christmas - I decided I wanted a different size. Now, of course, coats are no longer really in stock, but the clerk found our order in the system (I didnt have the receipt and forgot my husbands credit card) and found the same coat, in the right size (different color) for me to try on. When I was wishy washy on switching colors, he did an inventory search and found my coat in a nearby city. Not only did he do this, he offered to have them ship it to me. He was so patient and helpful - I honestly went in there thinking Id get a store credit and have to get the other color since mine was soldout (online, too) or save it for the fall to try to find one I like again. Nope! Im getting the coat I want!! THANKS!!!!

Pricy but good quality outdoor gear.

I love love this store, nice spring selections.

. Really have reduced the volume of items they stock. No stick for size exchanges

Good