Our friend bought 2 heavy duty steel grills 2 months ago for two properties at a great price. But due to scheduling, today was the first time she could get here. No worries!Staff is excellent - friendly and helpful. Lots of great stuff for the handyman and the professional contractor. We love our local store in Palm Harbor, and this one is pretty nice, too.

Referred here, drove there 7/26/2021 only to realize the staff are low rate rookies with absolutely zero knowledge of hitch inventory or sourcing trailer hitches. Definitely NOT a trailer or hitch HQ.

Enjoy shopping at the Knoxville store, everything I bought from there, works great.

Generally good, especially material handling, scaffolding is top notch. Sometimes slow to get help, but the big drawback is getting in and out (especially out) onto busy Tillery Rd - it is very difficult as most drivers in this area do not give anyone a break (way the road is). If there was a light or at least a 4 way stop, or some other way in/out at this parking lot I would probably shop here 10 times what I do now.

Excellent source for quality tools, power equipment, and parts. Shop in store often and have just used online ordering successfully for the first time.

Very good customer service experience. Had 3 employees ask if they could help me, while my husband was getting help by parts and services. The person at parts and services was very helpful to him told him exactly what he needed. So thankful for all the assistance.

They are very nice and helpful at this location. The have lots of inventory in stock and reasonable prices. The shelves are very well organized and things are easy to find. We would definitely shop here again and will recommend this location to others.

Love this store, I just wish they would open one up closer to my house. Its over an hour drive from home, but I have to say every time Ive been in the store, every employee that Ive dealt with there has been very nice and customer service oriented.

Never buy from this company. We ordered a ramp in june. They said it would be shipped 2 weeks from when we bought it. They once that date got closer they extend to August now that that date is closer they extended it again to end of September. People buy handicapped ramps for a reason. We bought it on line.

Ive shopped at Northern tool in Knoxville for several years....good selection of product I was looking for....good prices....helpful employees.Ive purchased hand tools, floor jacks, welding supplies, a generator, straps and towing accessories, etc.Good place to shop.

Bought a wood splitter that started one time. Took splitter back, still waiting for refund. Waiting for a check from corporate office but they dont know anything about it.Employee was extremely rude. Asked to see manager and he would not come out. No one knows anything!!

I could live in this place.. they have just about any tool and accessory you want. I usually look here first.

Easy-Peasy. Best deal I could find for the product I was purchasing and I looked for a long time until I found a price I could live with. Online made it easy shopping.

Love my local store (Knoxville, TN). The employees go out of their way to help every time I go in the store. However, local store didnt have the telescoping oil drain to use with my BendPak lift. So, I was going to order the oil drain online, which I did. However, when ordering it online, there was no option for free ship-to-store. Only option was $15 shipping on a $100 oil drain. Why no free ship-to-store?

Solid store with a good staff. Helpful, usually courteous when Ive needed assistance. Good variety of stuff and excellent generators.

Cheap prices good value tools

Technical Service rep Lilly excellent in her field.

Unlike other discount to stores, you get quality good here. Buy name brand products and discounted prices. If you havent shopped here, youve spent too much. Nice friendly staff too... If you find this review helpful, please click the thumbs up.

Great sales, Delivers on time, packaged well, no problem what so ever. No complaint on my end. Thank you Northern Tool.

This store and company had no compassion for the customer,they cant do anything but what a computer screen says in front of them. They give ya a date spread and when its over that they dont know again just what a computer says is all they can tell you. They can take your money and when you ask for a refund theres a call for a return authorization and calls. Managers dont know anything to help but give a 800 number and you cant get anything but a run a round with those people. Sad company all the way around one hand dont know what the other is doing

Very friendly employees orders are always correct!!

Little less expensive then other counterparts.

Get place for those unexpected items needed.Folks are friendly and very helpful and will go out if their way to answer questions you might have.Cashiers, Kristen and Crystal, are very helpful and quick on getting you checked out and greet and tell you good bye with a cheerful attitude.

They have about anything you need at decent prices.

Good place to shop, associates are nice and friendly, and with the new woodworking tools area its a complete tool store, at least for me

Got a great deal on milwaukee tools discounted for fathers day.

We enjoyed our shopping exsperience there,as always. Very helpful and patient lady at the register. Well be back again.

Ive been on Northerns mailing list for several years now. Not to mention living with in walking distance to this local. Last week, I finally took the plunge and visited this place to take advantage of their 40 cent a pack triple A akaline battery sale. Wound up buying about 18 packs of these for all of remote controls. I would shop here more often since its close to home, but their prices otherwise, are a little outside of my Harbour Freight Tools budget. Might have to go back and buy some of their plastic vernier scale calipers from the cheap isle at a later date, but I have plenty of these right now.

Fast delivery to store and very nice employees to help with pickup and loading.

Product was not on the shelf. This product was on sale! Manager stated he was going to charge me 80 dollars to assemble it. The Aerator would not be ready until next Wed! This is not the experience I wanted on making this purchase. 80 bucks for assembly???

Awesome place for lawn & garden, trailer & accessories, handy mans man cave

Have shopped here for years. Wonderful staff and good products. Best prices around for Honda generators or water pumps. Have bought both.

Bought a few things over the years at the Knoxville store. Ive always been impressed with the employees, theyve been able to answer all my questions each time Ive needed help. Thanks for the customer service.

We were looking for a sturdy Moving Dolly, NT+E had great looking one at a discount. they were open before opening time! Clean large place at a good intersection, safe, they have tons of equipments, my first time to a NT+E. I was warmly greeted by all the personnel inside. lady at checkout counter was super nice. loved overall experience!

Excellent website, easy to follow search options, excellent access to all items available. Great option to ship or pickup in store. My favorite tool store. And I have alot of tools.

The two cashiers Jaclyn and Kinsley were very welcoming and helpful. Very great customer service. And the salesman Jimmy was very knowledgeable.

Dealt with manager on a defective part problem solved I was treated very well I will shop there often

New trimmer busted on the second time starting. No returns if it takes gas or oil. Parts counter doesnt have the replacement part but still wants me to bring the trimmer. Place is a joke

Good service friendly people

Products are always as advertised customer service is top notch

Great store,great people and great deals.

Always helpful and friendly staff. Store is clean and in order, items are easy to find. All my purchases have performed better or as expected.

Nice and clean with knowledgeable associates to help you

Good store! Employees very helpful and very friendly!

Great service and friendly staff.

Super helpful staff. Helped me find exactly what I needed. Im not exactly super knowledgeable on tools and the sort, so the staff were life savers.

Always a great experience, staff at store is very helpful and knowledgeable. Love all the selection on Milwaukee cordless tools.

Ordered a inverter the store told me it would be in within 1 week 2 weeks it came in never got a call to tell me that it came in we went by the store to get a refund and there was one on the shelf. Thats no way to take care of the customer

Helpful, knowledgeable, courteous, great reliable products!!!

Great place. Always has what Im looking for.

Shopped on line, smooth as butter.

Too expensive. Not a lot of selection.

Large assortment of hardware for all your needs. Associates were friendly and very helpful. Store is clean and well organized.

Best place to buy any tools

Out of stock locally but online ordering was simple.

Its really a good place and not to expensive on tools. Its always clean nd smells good!!!

Pretty good selection of tools and equipment and fairly priced as well. Staff and customer service is very friendly as well. Great experience and definitely will return.

Good place to shop

Everyone was so helpful and knowledgeable. Its worth the drive even though some competitors are closer to me.

Ordering was very easy and the same day delivery option is great! I took advantage of it.

Always helpful and friendly personnel. A good place to find home and industrial tools and replacement parts.

Always have the tools and equipment needed to finish the job plus discount coupons at just the right time.

Ive had great customer support and a easy online experience.

Friendly helpful staff and online orders are quick and easy to pick up in store.

Been shopping here for years. Bought everything from a generator to tools to toys. Staff is usually pretty friendly and helpful and I have never had to wait in line very long. Love this place...call it weird...but my kids love the smell of this place... lol.

Excellent store! Always well stocked, clean, and helpful employees.

Great place. Should go more.

Cool store. Had a decent selection of tools and just about everything trailer.....

Really like this store, always friendly sale employees and good merchandise

Sales staff is knowledgeable and friendly.

Attempts to locate another Northern Tool location was either slow or un-responsive, resulting in several attempts to purchase items and shipped to a n out of state location.

Great place to shop. Fast service.

Awesome store everything you need at a great price

Good Products @ a good price

I think I looked at everything in that store. I like their deals.

Nice & clean store. Helpful & courteous staff!

Not a lot took 2 select

Purchased an air compressor from northern tool in KnoxvilleWhile assembling the item I noticed the parts werent made to go together the air filters had a 3/8 inch connection while the area they were to be inserted had a 3/4 inch threadI called customer service and got no where said they would send new air filters but then hung up without taking my information

Great Customer service,very clean store...

Good selection. Reasonable prices.

Great place to buy tools, tooks and more tools

Great service great people always helpful

They pretty much have every thing you need in tool and tailor stuff

Great Place

We bought a pressure washer attachment to open a plugged drain. This snake crawled unassisted to the blockage, then blew it to pieces. The little girl who helped me was kind sweet thoughtful and she knew what she was doing.

Drove 20 miles to this store and was told they had the craftsman extension bar set as it showed they had 5 online but couldnt look for it in the shipment just received earlier today. I am not very impressed!!!

Great online experience.

1 cashier, 20 people waiting in line and 7 employees just watching, good stuff in store just cant check out. And online price and store price are way different.

Great place to shop prices are alittle high compared to harbor freight

Love this store! Excellent customer service every time we visit. Northern Tool has great products and very helpful and knowledgable staff.

Was on a road trip from Greensboro, NC to Phoenix, AZ. My trailer lost its spare tire. Found these guys online, called, and they said that they had what I needed. Drove to the place (Which was on the way), they had the tire, it was easy to find, and it was on sale for $35. Fit the trailer perfectly. Now why cant all stores be like this place? (March, 2012)

I worked here around five years ago - Kevin Krings and his team of managers are some of the best bosses/managers Ive ever had. Service-wise, these guys know what theyre talking about and have a ton of good advice. Just stopped in yesterday to pick up some flare nut wrenches and they were super helpful with walking me through some automotive maintenance tips. Great people with a wealth of knowledge.

Enjoy going to this store. They have had want Ive wanted everytime. Great employee help. I Had questions They were quick to answer.

Very good

Depending upon the direction traveled, getting to the parking lot was a little difficult. Store was clean and sections were clearly marked. Staff was nice but not omnipresent.

Stor is way over priced on everything

Took something i payed cash for and was told I will receive a check in 7 to 10 day will never shop here again used pressurewasher twice only had 2 month they had for 3 week and kept getting the run around done

Purchased the Bannon 1600 lb. utility trailer. I have to say it’s a great day when a company offers excellent quality for the value!!! This trailer far exceeded my expectations!!! Looking forward to many years of use. Wish I could share pics.

Great place to shop

They had exactly what I needed at a reasonable price. An employee asked if he could help me and he found the part for me. Very helpful and polite.