Great store with great selections!We had the pleasure of having Tina assist us & she was top-notch! Kind, knowledgeable & customer focused! There were a couple of items that were not available in store & she quickly ordered them online for us.She even made sure we were aware that they are moving to another mall location & will be closed for a couple of weeks - gave us her # to call & make sure they are back open. She’s a ROCK STAR!!!

Mid to high end, somewhat expensive cook wear. Having said that we have pieces of All Clad cook wear that is 10 plus years old and still functions properly. You pay for what you get. Inside the West Town Mall.

I took an amazing cooking demonstration class at this location, with Chef Paul. He was a very friendly, knowledgeable, and helpful instructor. The meal that he made for us was incredible, absolutely delicious. Although it was a complex process, he made working with the ingredients seem effortless. Cooking has never been one of my talents, but this demonstration inspired me to keep trying new things. The class was appropriate for students of all skill levels. I was impressed by the large portions and quality of the meal we were served. It was a wonderful and memorable experience! I would recommend bringing your friends for a stress free evening out. This personalized demonstration was so much better than simply dining out. It was very entertaining, and highly educational. I look forward to attending more events like this one in the future.

My fiance and I went here to register for our wedding and Mike was very helpful! He answered all my questions about knives and cookware and helped us choose pieces that best fit our cooking style. Well definitely be back for future kitchen needs.

Great service quality products

These are the worst pan ever... don’t waste your money... they cost a lot of money for junk... and I don’t cook much so when I used them, I couldn’t return them over 30 days... William Sonoma, I want buy from there again either.. when u use there credit card you should have a better return plan...

Had the best experience registering at this store with brance!!! if you can have him help you i highly recommend you do! we laughed more than we stressed!

Nice W-S location, although it seems to be a bit smaller than the location we used to visit.

They didnt have what I went in for, but they ordered it for me online and it will be shipped direct to my home in just a couple of days without shipping charges! Gotta like that! And the person that placed the order for me was very friendly, helpful, and knowledgeable. Overall, it was a pleasant experience, I am getting what I wanted, and I saved a few bucks in the process!

My new favorite store.

High prices, but it is Williams-Sonoma so you know they are. The reason why I am giving 5 stars is because the on the floor staff are knowledgeable, personable, helpful, and respectful. I asked a few questions and was taken to the answer. I was not made to feel like I needed to buy it, I simply felt like the individual wanted to answer my question.

Williams Sonoma is the place to go if you are looking for something special. Attentive and knowledgeable service. Highest quality kitchen wares. Perfect for the holidays... or any other time, quite frankly...

Very nice kitchen store with a large selection but high dollar.

People are the helping, not pushy, answered questions, very friendly, very knowledgeable, very kind, thankful employees Wonderful employees. Super clean throughout. Bought some items on sale. I love this place.

Helpful and welcoming staff.

Love this store located inside West Town Mall. Every time I visit there is someone there to help. If they don’t have it in store they can order it online for you!

Had a terrible experience here. I work in the mall and my family came to do some shopping. After my shift I went to this store with about 30 min to closing with my family. While my mom shopped, my younger sister and brother wanted to get a sample from of the chocolate. There was very little left, mind you. The entire time an older lady with short hair watched us like a hawk. As soon as my siblings were done she went straight to us to tell us how we must have an adult with us to try anything. I explained to her that Im 23 and she apologized. The two women working the front that night (including her) never greeted us but obviously greeted and asked two other gentlemen if they needed assistance.I feel as if they treated us differently based on our appearance. We just dressed our age. We werent loitering, we were shopping. In my experience with customer service, you treat every customer the same. Why wait to tell us about the samples when she watched us the entire time? Why not ask us if we needed help?You can disagree if you want to, but I just wanted to share my experience with this store location. And I will not be giving them my business at all in the future.

Loved this place. I dont live near but wish I did. The gifts Ive given from there were bigger hits than anywhere. Employees are very nice and will go out of their way to help. If youve never been youll love it. Prices can seem a little high...for me. But they do have things with great deals. Many items had great prices. Go, youll be glad you did.

Great customer service! We came in Sunday 9/22 to use a giftcard we got for our wedding. Employees were friendly, knowledgeable, and seemed to really want to help. We’re young and normally do not receive stellar customer service (and did not expect it in a store like this). We will definitely be purchasing from here for our kitchen needs in the future!

One of my very favorite stores. Mike is very knowledgeable and goes out of his way to help you. Entire staff is very pleasant. Love shopping there!

For a smaller store, they are very well stocked. Friendly and very helpful. We stop whenever we are in town.

I love William-sonoma spice rubs. Always great knowledgeable sales people and friendly service. Its great to just explore whats new in their ever changing displays..holidays and season changes bring out great examples of food and decoration.

Very neat selection, however, a bit pricey.

I always shop here for kitchenware. They have a good selection and good brands. They also have really good sales.

Beautiful store. But outta my price range.

Great selection. A bit pricey.

This is my personal favorite place to shop. Im addicted to their seasonal dinnerware.

They do have a lot of good stuff but their prices are through the roof

I shop in this store all the time,. I am a local chef in the Tennessean hotel in Knoxville TN,. People are very nice and helpful.

Excellent customer service. Sales are great.

Busy but checkout moved very fast. Exchange went well.

Very helpful with return from internet without receipt. Also printed out a rebate that the internet order neglected to include in paperwork that was missing...entirely...in the packaging.

My favorite kitchen store. Always has the gadgets I crave.

Great kitchen items, bit their food prices are ridiculous. $15 for some decorated marshmallows on a stick? Who buys these?

Great place to come and dream big

They offer a wide selection of quality kitchen items and have a pleasant and knowledgeable staff.

Lovely store.Way to expensive.

Very helpful

Williams Sonoma Knoxville. Terribly disappointed in this store because of a gift I received. The 8 qt Thermoclad pot was gift wrapped by the store but when taken out of the box and protective plastic wrap, it was dusty, had fingerprints all over it, and still had the price tag on it. Clearly this piece had been on display. This was an anniversary gift from my husband. He said the guy went to the back to get it. It never occured to my husband that he needed to open the box and check it. Who would? The real problem lies in the fact that we often purchase items from Williams Sonoma as gifts allowing the store to gift wrap them. Now that I have received a gift in this condition I have no confidence that the gifts that I have purchased for others hasnt had the same problem. How embarrassing. Shame on you Knoxville Williams Sonoma.

I was looking for a lettuce knife, we never found one, but I had so much fun with the staff I wound up buying other items. I will definitely be returning for more.

West town mall is the only place in Knoxville that has this place. gorgeous place

Literally some of the best staff I have ever dealt with in a retail setting. Shout out to Micheal 💯

Very helpful And informative.

Class, variety, its a must! Whether purchasing or not its always a treat for the cucumber water and samples alone.

Got that high heat cooking oil. this ribeye will surely sizzle on high without the burn.

Inside Westown Mall. Great selection.

Employee went above and beyond during my purchase to answer my questions and make sure I had everything I needed, even though I had done no research and had no idea what all I needed to buy - they ensured that I left with the right products and only the accessories needed, didnt oversell.

Great stuff for the kitchen

Great selection!

Nice store night price

I dont shop there

Found the cherry pitters that I Needed

Unique items for the kitchen

$35 for a whisk. The prices here are outrageously high. The quality isnt worth the price. Amazon is cheaper.

Love this store

Who can afford it

I could live there

Found items needed

Very expensive

Staff was friendly.

Very helpful

Love it

Wow