I forgot to order my monthly tea supply and knew I would be out before it arrived so I searched for a tea shop in Knoxville and found this one. Ordering was simple, text messages with confirmations, changes to delivery, etc. were quick and personalized. The pickup was simple and the tea was absolutely divine. The only reason for 4 stars is the cost. If I could afford it, I would make this my go to Rooibos tea.

Unfortunately due to COVID, I wasnt able to experience the full shopping experience inside the shop. But my sister and I ordered online and had a great experience! The selection is vast and unique. The descriptions and images on the website are informative and enticing. We ordered in the late afternoon and our box of goodies arrived THE NEXT DAY! It was so fast. They even included a little note, some stickers, magnets, and a reusable grocery bag. This business is incredible, and I cant wait to make my next purchase!! (PS The pricing is affordable with these great quality teas which makes it all the more encouraging to support local!)

I love the Chocolate Peppermint Rooibos Tea. Ordering online is great and I received my order in just a few days!

They have a nice selection of tea and are very helpful! I had an issue with my gift card, and they helped me resolve it quickly. I also got a sticker and bag with my tea, which is always fun! Overall, they’re a great place to check out!

The allergy relief tea is awesome! My husband was struggling last week and he never drinks hot drinks. I made him a cup and put it on ice. He loved it, felt so much better and notices some benefits to his stomach bloating feeling. A+ in our books!

Love Jackson ave tea company. All the teas are amazing & top quality. Ordering is easy and delivery is pretty quick. I’m a fan for life. Owners are awesome too.

Quick shipping. Delicious, fresh teas. Excellent customer service.

I ordered some tea and a tea pot. Very tasty tea, great tea pot! Will purchase from here again.

Excellent variety of tea with constant new additions, well-priced, and excellent service. So very glad to have such a top notch tea shop in our city!

Ordered some loose leaf tea and received it quickly! Love the mango green tea! Will definitely buy more soon.

Excellent, natural teas and prompt, friendly service!

The service we received here was less than friendly. The woman was weirdly condescending, and seemed annoyed that she had to come out of her office to help us. We wanted multiple 2 Oz bags, and she made sure to give us a tight - lipped, rude little smile while informing us that thats the smallest quantity they sell at a time. She didnt seem interested in providing us with any information about the actual tea, such as if a mix was black or green, caffeine content, etc, just kept quickly telling us that whatever we asked about was good and tasted great. She also took forever to measure out our purchases, acting like it was so difficult to bag up so many different types (we bought three different kinds, not exactly a complicated order). I know we didnt exactly break the bank on our order here, and Im not sure if she was just having a rough day or what, but even if were only getting a small amount of product, Id like to not feel like Im buying it from an annoyed auntie who thinks shes being indulgent and doing me a favor by treating me like a fellow adult human being.

Very friendly and knowledgeable. Felt very welcomed. They have a great variety of teas to choose from and many I have never tried. Looking forward to going back to sample more.

Exquisite tea and service.

Waited for 20 minutes and no one came out. Disappointed because I really liked their selection. :(

Well, obviously I think this place is awesome. Hahahaha. ;)

Chuck was super helpful and told me all about the teas I was interested in! Will return.

If you like tea this is your store

Fine selection of teas