I would get supplies at random with bills ranging from $150-$300 without warning. I paid outstanding bills and canceled the subscription based supplies. Lack of communication, so I use to drive there since it is close tot he house.

If this company were a drowning baby and I had a rack full of life preservers and was an Olympic swimmer Id still light a cigarette and watch it succumb to the depths. After a serious injury I required a wheelchair, and after several months recovered to no longer need the device. I attempted to return the device to the local office and they converted what was originally a rental agreement to a purchase agreement and assured me that I was paid in full, my account was settled, and I no longer would be receiving bills from the company. Imagine my surprise when, six months later, their very rude overseas customer service reps called repeatedly demanding $95.00. When I explained that my account was previously settled, they were kind enough to tell me I didnt understand how insurance worked. I honestly hope no one ever has to deal with this company again, and that the failing economy puts them out of their own incompetent misery.

All there staff have been very helpful, when I needed supplies they got it to me the next day!

Apria is a bureaucracy that doesnt communicate with the field offices. Any attempt to talk to a rational human is futile. The local office has disgruntled employees who will take out their frustrations on the sick people that require their equipment. My oxygen supplies are fully covered by myfederal insurance, plus Medicare. Yet I receive Bills for thousands of dollars

Effin LOSERS.Now I thought all the terrible reviews were just feisty people, and I am a person of patience.Turns out they are a JOKE of a legitimately running business. Dont give them your order and let them put you on the hook with your insurance. You use a sleazy medical equipment provider, its hard to change them in the middle of the process (and it is at least 3-4 times longer than they claim). So choose right from the first time for the sake your loved ones.

This company used to be reliable and provided great service. Since they sent their call center overseas the customer service is horrible. They charged me for the difference that the insurance didnt pay (which is against the law to do) and which I didnt even authorize. They have been harassing me for over a year for payment. I have, in fact, overpaid them and they are still saying I owe money. I tried calling the local number and no one will return my call. Do not use this company!

I have been an Apria customer for many years and was very satisfied until they moved their ordering process off-shore. Order takers cannot understand much English - they read from a script, and if something comes up other than the script cannot respond. On my last order they sent the wrong mask, one Id never ordered. It took me 30 minutes on the phone talking to someone who couldnt understand me to get another one sent. But this time instead of a mask they sent me tubing!!! Another 30 minute phone call, and then I asked the order to be sent overnight because of the several week delay in getting a mask. The order taker because hostile, wouldnt let me speak to a supervisor (if there is such a t thing!), denied absolutely sending the mask overnight. I ended up screaming into the phone for another 30 minutes. There were other complications such as a UPS man showing up wanting the wrongly sent mask back without Apria giving me any information about a pickup.Ive just had a new sleep test and need a new mask. Another offshore Apria rep called me - after a delay of two weeks - and told me I needed to order supplies. I explained she had an order for being fitted for a new mask, and she just kept saying over and over I needed to order supplies. I tried to explain I wouldnt know what I needed until I knew what mask I was going to use, and she informed me I wasnt eligible for a new mask. And tried again to get me to order supplies. Finally I asked her when I was eligible, and she gave me a date two weeks from now. Heck, it will take two weeks to wade through this process, no problem. I finally got her to schedule me a mask fitting, and then she AGAIN asked me to order supplies now! I finally hung up, and then decided to quit my long-term association with Apria. Too bad, because they were good before they went offshore. I dont blame the order takers, I blame management for asking the impossible of those who cannot process English other than with a script.I would like to add that when I was allowed to go to the local Apria office, and to talk to them on the phone, I got very good service. Now it is literally impossible to call the local office. Apria is now a disaster.

BUYER BEWARE. They will randomly charge your card for no reason. And then they offer a refund and then take the money right back out for the same charge

Great Company! Now they answer all their own calls it is wonderful to talk to them again!!!!! Best thing ever was getting rid of their old call center!!!!!

Although there were many number options to navigate through on the phone, I was greeted kindly by someone who was obviously foreign, but intelligible. I had a simple question and he answered it quickly and set me up for an appointment at their local office the next day to exchange my equipment. Ive only been with Apria for about a month, but so far Ive felt taken care of.

These people have the worst customer service Ive experienced. You cant call the local office directly but instead are forwarded to a call center. It takes at least 20 minutes to have a very simple phone conversation, and they never do what they say. They leave messages about deliveries with a four-hour window of arrival time, with no advance warning of the delivery date.

The worst customer service I have ever experienced. I would urge you not to do business with them as you could possibly be extremely disappointed not only with the delivery but the staff that supports them. I did not have another option as my insurance company dictated this particular movement. Learn from my debacle. Not one person in the company apologized or tried to make it right.supports

I am giving them a 3 instead of a 1 star because I was informed that my post had been read and that the situation has been taken care. +2 for handling things.Apria worked with another company in Knoxville. The other company said Apria should not be bothering me. The phone calls need to stop now. I have already taken this up with the Cancer Center here that put me in touch with the other company and said that Apria seems to be unable to keep track of their own paperwork so I dont feel cancer patients should have to deal with them. They go through enough as it is.

Been waiting 2 days for a replacement regulator. No one seems to know how to answer the phone and when they do you are then forwarded to a representative who can barely speak english. My Dr faxed 3 times for a new portable tank. All 3 times they could not find the order. To beat it all i was told i wasnt a patient of Apria. Then who the heck have i been paying my copays to every month. Said my name was wrong, ok gave them my name, even spelled it for them, still they cant get it right. Mailed them copy of insurance with my name and still they call me by a differant name. Im done with Apria. My Dr is looking for another company for me.

Terrible customer service. Appears to not soeak English. Avoid if you can. Switched from Humana to Medicare. They can not handle the paperwork. Been on cpap over 20 yrs and getting supplies is like pulling teeth.

For the THIRD time, Apria has failed to deliver oxygen cylinders when scheduled. Someone from Apria called me several days ago and said that I was to get some equipment to attach to my concentrator to refill my portable cylinders. No one has yet shown up. No phone calls. No Delivery!. I am NOT a happy camper!. I will be looking in to what is necessary via Medicare to change to another supplier.

This is the worst company ever. We were expecting a bed delivery today so my son could go home from hospital, they just called and canceled order so now he has to stay in hospital 2 more days!!! I am so angry with this company. This is the second time they have taken the order and not delivered. We will be calling insurance company and complaining to hospital about poor service. Additionally the customer service reps are horrible and do not understand basic English.

I take care of my dad and all of his medical. Every time I have to deal with this company I get so stressed out. Ive ran and help run several BIG companys and I do not understand what has happened to this company. BUT when u have this many BAD reviews and problems everybody talks about and its ben going on for awhile and ur a big company u start by fixing the problems at the top. im tired of my dads medical and well being gambled with. TIME 2 start shopping

It is a no customer service company. You get a lot of Robo Calls. There is an office in Knoxville, TN, and when they come to do their check up of equipment, they have always been very nice people; however, if you need to talk to someone in between times, you are not allowed to contact the local office. When it is about time for the check up each time I have received letters from the main location, not sure right this minute even where it is, but the letter will state they have made many attempts to contact you, and sounds as though they think you may be hiding their equipment from them. Most of the time I dont answer unknown calls but the numbers do show up on my phone as recent calls, and I usually dont have any. I have talked to a real person on the phone, maybe three times in approx two years, and that was not an easy chore. Last year I needed equipment to travel with, but I rented it from a local company, no way would I have put myself through trying to rent it through them, and definitely not something I would do through recordings.Now, the really sad part. Medicare will allow you to change providers at anytime, but another company wont want you if you have been with Apria for any amount of time, because they would lose money on you because of the way the contracts are written with Medicare. Trust me, I tried. There are some good local companies, and even if there are problems, you would have someone to work with. Too late for me, youre stuck with them for at least 5 or 6 years. I would give the Knoxville Office five stars, but the company NO.2/19/2016 UPDATE Just to let people know, this doesnt get any better; only worse. If you even think you may need oxygen supplies in the near future, check on companies before you sign up with Apria. They are the most frustrating thing in my life, and thats is over and above the illness. They use recordings for EVERYTHING. I imagine that my help their profit, but it doesnt do too much for the patients except frustrate them because there is no one to talk to.

Need to speak to someone in local office but having no luck at all, have been on phone for almost 2 hours. I see all the ratings are 1.1 this seems to be part of the problems but nothing has been done about the situations. Time to call the BBB!!!!

Extremely frustrating company to work with. Because of insurance requirements and physician reporting, I feel as if I am in CPAP hell dealing with these people. I have used them for about 15 years (?) and found their customer service to be good until they moved supply ordering overseas (India?)a few years ago. Last order, my physician changed my mask. Apria sent me a new mask, but no headgear. When I called they told me the insurance would not provide headgear because I received headgear two months ago. I explained the mask was of no use without headgear. The reps response was to repeatedly tell me my insurance would not cover the headgear. I felt as if I were talking with a three year old. When I asked why they sent the mask, she said because my physician ordered it, I again why it was not included as an assembly, she said my insurance would not cover the headgear. They shipped me an order that was unusable and didnt care. Fast forward 6 months to today. The rep called three separate times (total of approx 35 minutes) to refill my supplies. She knew English, but struggled with pronunciation. We spent much time spelling words to each other in an attempt to place a simple refill. Perhaps Apria believes I should learn the 22 major languages of India to place an order. They certainly do not believe their reps should be able to proficiently speak the English language, Add the language gap to their Machiavellian business practices equals customer hell. I feel stuck with this company and suggest using anyone else if possible to get your CPAP supplies,

Terrible service. They give window of time for delivery, yet are unreliable. I have other appointments for self and family and cannot always sit home all day long waiting to see if they may or may not come with my oxygen, only the find many times they cannot come that day so will have to reschedule.

How should I say this. Wow Bad. Like, setting a new lowest bar bad. The local office is fine, but you cant reach them on the phone; you have to call the global generic phone number, and you get lost in a maze of options and rude people. When I finally called specifically to complain about their lack of customer support they said they would transfer me to the supervisor and I was left on hold forever. Kind of figures. Its that bad people. You will be happier at any other supplier.

Id like to warn everyone in the area this place is not in the slightest bit a good company. They have refused and refused to give my 86 year old grandmother the oxygen she needs when she needs it. They have let us run out almost every week since she was put on oxygen. They have cussed me and my family for begging and pleading with them to bring us her oxygen. She can not be left alone she has Alzheimers disease which they know this. They also know the only way to get down there to get her oxygen is to bring her and unfortunately she can not go anywhere without the oxygen. This place and the people working there should be shut down for the things they refuse to do and the way they talk to their customers. Please please do not use this company they are by far the worst place we have ever had to deal with!

Worst company ever to do business with,I have had them to call (robot) and make an appoint three different times and didnt show up or even call,waited all day for them to come each time,they wont even tell you what time of the day they are coming.If at all possible use another company. I am with Humana Insurance and have no other choice.

So frustrating, cust service doesnt understand or care what you tell them...they keep trying to sell you something...they want a card on file, never do this they will charge you without approval or a explanation of benefits or current bill....even my insurance company said they had been overcharging me for 2 years...and they would not reimburse me!! honestly worst company ever!!

The most poorly run company that I have ever experienced. They have a big breakdown in the office concerning billing. If I could warn anyone, just run away!!!.

You cant call the office directly. You have to speak to their HQ across the country even though the office is local. Deliveries are completely disjointed. Awful system.

Really wish zero stars was an option. Thankful I switched from this awful company. They do not care about their patients!

I dont know how this disgrace of a company stays in business, theyve been harassing me for over a year for money that I dont oweCustomer Service is the WORST Ive ever experienced, theyre outrageously incompetent !!!!!and have different insurance now.I keep getting threats of sending me to a collectors for that have been paid in full,

One of the worst never will I recommend this bunch

Idiot voice machine never got to a human being in 15 mins NEVER DO BUSINESS WITH THEM

If I could give no star... that would be more accurate. This is a poorly ran company (the global office staff. I havent had much interaction with the local office) who lack intelligence, lie, and then ultimately put the blame on the customer based in the inability to do their job. If you have a choice- DO NOT CHOOSE APRIA!!!

A criminal enterprise hiding behind a hospital mask. Go somewhere else.

Another great local company RUINED by getting purchased by big Corp.

I have decided to find another supplied for my health care needs. Have had nothing but problems with them since I ordered, or attempted to order equipment from them,3 days ago. Had I not had help from a nurse who is a friend, I would be in the hospital now. This company is about useless to the vulnerable sick patients who need their help!

I am so aggravated I drove to the local office to pick up a nabalizer and#1 they are off the main road with no sign pointed to there office with trees blocking there sign on the building#2 was do my co-insurance and he said that they Quit taking Cash about 5 years ago to me that is pretty stupid i hope that i have to deal with them again pretty crappy with the way they handle stuff

You have to order your stuff overseas and you cannot understand a word they are saying, unacceptable

This is the worst company to deal with, no one knows what to tell you i have called customer service about my mom oxygen and portable tanks can not get service,and customer service is a joke,warn warning do not use this company, will be notifying bbb.

After being placed on hold 5 times, finally gave up, dont know how they stay in business, guess they lay it to the insurance companies.

Worst company I have ever had experience with on any level.

Refuse to provide the phone number to the corporate office.

The worst customer service EVER!!!!!!