Dissatisfied in both customer service and work!I have called this place to find out pricing of tire and balancing work to which I believe it was Mike that was on the phone with me said that he’d call back but never did.I also got my wheels aligned at this location and it was still weaving to the left. I had to pay about $200 for some trash work to where my tires still went bad. Should have gotten the lifetime and kept coming back until they have gotten it right but I thought they’d do a good job the first time.I’d recommend you take your services elsewhere.

Went in for a tire rotation and oil change, very reasonably priced and great service. Unfortunately had my wheel lock misplaced but the store refunded me without issue to have it replaced. That’s the kind of customer service the world needs. Highly recommend for anyone looking for car/tire service.

They worked efficiently and even pumped up all my tires as part of the oil change. The mechanics were helpful a polite!

I dropped off my car here for a wheel alignment. All the mechanical work I had done by a friend. For some reason none of the usual axles fit on my car so we were messing around with that. When I told Don about it he immediately explained and showed me what axle I would need. He even printed out a picture for me. Also I’m really happy about wheel alignment.So yeah IMO this place deserves more than 3.5 stars, probably just because of some impatient people.

Had to much problems here, my car came out several times, but had to get towed back in each time. Hope it stays working now.

Super fast service. Thank you!

They did A good and quick tire repair. Nail..

Very quick and friendly, took awesome care of us even went off site to make sure we didnt have to leave

Waste of time. I called on Monday and explained that the AC in my Jeep went out and that it is likely an electrical problem because its done this before in the past. The guy tells me to bring it in at 8:00 on wednesday. I show up at 8:00 and he tells me that they dont have electrical people there to fix this kind of an issue after I expressly explain to him on the phone. He tells me I have to go to slaughter lane. So after waiting 2 days I could have been up there and have started on getting it fixed but no this man wasted my time. Slaughter Lane cant see it until friday. So now Ive been forced to go 5 days without my air conditioner fixed simply because this guy could not listen to me.Unless you want to have your time wasted I would suggest avoiding this location. That or they need to hire somebody new for the front because that guy doesnt listen to anything

Long wait but was able to get my state inspection done with out a appointment

Came in with a screw in my tire. Fixed and out of there in about an hour. Repairs covered under the road hazard warranty 👍

Been going there for a year. Great service. Even when they were way behind, they told me where I could get an inspection else where.

After one botched attempt a year or so ago i figured I would Give this place another try. So I booked an appointment online for a wheel alignment the day before and showed up 15 minutes prior to the appointment only to be turned away. What is the point of having a website to make appointments if they do not honor them? Do not waste your time with this place, find somewhere else.

Awesome people here! They got us in and out and they were very nice as well.

Terrible service and unfriendly staff. Not going back or recommending this location. Terrible, inneficient, unfriendly, and super terrible service overall.

Ive used Firestone in various locations before with no issues. This one in Kyle, TX is not one of them. I booked an appointment and it took me 30 mins to drop off my car with only one person in front of me. I had the same experience picking up my vehicle (30+ min wait with a very short line). Additionally, I paid for my AC to be repaired, which they have claimed to have done, but after picking up the car and turning on the AC, it is still blowing warm air. Finally, they said they would not fix my leaky tire because the treads are on the low side (Ive got no problem with that), but when I picked up the vehicle, they didnt even put any air in the leaky tire to at least make the light go out. All in all I would steer clear of this location.

They staff is very polite and welcoming. Price is very fair also. And I especially want to give a special thanks to the employee Jeff H. He was very patient and very specific will all my questions. I’m definitely bringing all my cars here.

Fast service and didnt try to add on services/repair.

Very professional staff! Have not had any problems and like the way they give you upcoming recommendations for your car. They also have their work and lifetime warranties on file so work isnt duplicated.

Great Service and the Best Staff!

I called and said I can bring it now for an inspection and they said sure, but when I got there 15 min later they said no cant do it today. 🙄

Horrible experience, the wait at door just to check in took 45 minutes, they had to order the parts I needed and lost them, 2 hours later they found them and they were wrong parts.

They do the works. Got new tires, oil change, fluids topped off and only $7 for the State inspection. Good value, great convenience and fair prices.

Had to reschedule, they were pretty busy. Dont know what i was thinking trying to get something done on a Friday at lunch time. We Will b returning- need the tread moved rim to rim and they have the lowest competitive prices.

2 hours to fix a flat - the salesperson inside went to talk to the crew outside to see where they were at with my vehicle. The lead on the floor says “oh he’s just slow” -

Outstanding as always don and Jeff Outstanding

Great people here that go above and beyond to help every customer. Friendly and knowledgeable and can communicate very well.

Went to get a tire repaired, walked in the service advisor was sitting down drinking coffee and told me it would be 3-4 hrs. This was a Sunday btw. Not many options to choose from. I called the firestone in san marcos he said 30-45 mins so I drove to san marcos. Walked in the service advisor was out in the shop helping the other guys out, he saw me walk in stopped what he was doing and got my ticket written up and then went back out to the shop and continued helping. I was in and out on less than an hour.

Don is super helpful. He seems to know the job well and treats everyone well. Great service at this location. Will be back.

We needed 1 tire on the rear passenger side of our Yukon but wanted the make of the tire to match the rest, Firestone Destination LE2. We called around and none were available except at this Firestone location. They advised the LE2 is discontinued however the LE3 is the same size and tread, we accepted and were quoted $207 for the tire, balance, and rotation, to drop off or wait 1-2 hours. We dropped off the vehicle and after 1 1/2 hours they called to pick up the vehicle. The reason for the reduced stars is they would not put a new tire on the front and rotate the older tire to the back, for liability reasons they would not and referred us to a diagram. They explained a new tire on the front will grab better and cause you to spin if you break hard. We asked what about our rear differential and he basically told us it is what it is. We were still charged for what was quoted for a tire, balance, AND ROTATION. We accepted this from them but my father rotated the tires himself when we got home.

Awesome guys, I called and told them I was traveling and needed a couple trailer tires they stayed open past closing and helped us out. THANK YOU

Rachel and Walker were so helpful! I came in with tons of issues with my car dealership and they were very comforting and knew exactly what I needed. They insured me the tires I was buying would be my safest for my car. The team worked very quickly to get my family and I back on the road. You have a repeat customer in me! Thank you!!

Kyle locatios was Fast service. The crew the day of my visit was very professional. Not only did they listen to what I was saying, they helped me and made sure that my car was taken care of, not like the Firestone on Bodie Ln. ATX. Where whom I assumed was the mgr was rude enough to say I dont know what your expecting, I mean free tires or something? because I was there and made the mistake of asking them to look at my tires because the truck has some type of shake as I drive. The mgr at Brodie didnt event notice the lump in the inner wall and also the big chunk thats missing on the inner wall, he just made accusations and excuses and my tires are still under the 60k mile warranty. That mgr diagnosed my truck in seconds! Word of advice to my fellow consumers, dont go to Brodies Firestone, just go to any other, Kyles is a fantastic option if its with in your reach. Have a blessed day!

They took good care of me

Walked in at 5:30 pm and they were done around 6:30 pm. Comfortable waiting area and very clean store. Man at the front was very welcoming and professional (I think his name was Jeff?) Very quick answering my questions and straight to the point. Thanks Firestone!

Don was great!

I always thought that this place was a reputable business, but taking in my car for an oil change that started at 11 am and getting it back 5 pm on 01/25/2020. When I check my car the hood, my driver door on the outside and inside door handle and steering wheel had oil stains. I ask for them to clean it up, they did but with an unpleasant attitude. I was not happy with the way they took care of my car. Even if its now new, but I do take good care of it so it will last and look great. I hope this will not cause me problems with Firestone. I will like to be a continuing customer and give them another chance.

I went in to Firestone on a Sunday with my 2 year old son. (Kyle,TX). Rachel chambers was very friendly, and courteous. She even sat down on the floor to play with my son during the wait. I went back on Monday to complete the service and Walker Naumnn Sr Also was very courteous and friendly. While paying for the services. He played with my son. Going alone without the other parent is very difficult with a toddler. These two team members made it much more smooth! They were very friendly and sociable and I would highly recommend Firestone because of them ! Thank you to Rachel and Walker...you helped make my hardship better with your kindness!

Left my vehicle, 3 hours later still not ready and no vehicles in the bays being worked on. Smh. Bring your car in if its a last resort.

My husband came in here for an oil change, tire rotation, and a state inspection. We came back four hours later, and they still were not done at the time they promised to be done. But that is not the biggest issue.They did not do the tire rotation- the tires are still in the same spot. Nor did they do the state inspection- they seriously just “pencil pushed” it and signed it off right there and then once my husband asked for the inspection receipt. AND they did not perform the oil change correctly- they left the oil cap off!! My husband found out when he noticed a big oil smudge on the passenger side tire and his truck was driving oddly and he opened the hood and saw the cap was missing and the oil was almost empty. And they STILL charged us for work that was not performed and/or performed incorrectly!We usually do our car maintenance at home since he is a licensed mechanic, but we needed to get our state inspection and decided to try them out for the maintenance as well. Worst idea ever! They also tried to up-sell maintenance and products that were not needed. Very shady business throughout! I would not recommend! ~Calling corporate after this review~

Been going here for years and have always gotten good service. Techs explain what the problems are and dont push for unneeded repairs or services.

No employee wore masks, service was terrible

I schedule an appointment for a simple oil change. 6 hours later I was able to get my truck. I called the store and it took them forever to answer and then they said theyll put me on hold and they hang up on me.

As a woman, Im used to auto places either talking down to me, or trying to take advantage. (I do actually know the size of my engine & how much oil it takes.) I was very pleasantly surprised that was not the case this time. They were very professional & their explanations were detailed, but not degrading. They were also more than fair with the charges; which insures I will come back whenever I need any work on my tires. You go Firestone, Kyle!

Dont go here their customer service is abhorrent. They dont have a front end person so you always have to wait for a mechanic to deign to speak to you as theyre usually milling in the garage. Also due to covid they have a sign on there door please drop keys in box and well call you when ready. I dropped off my keys before they opened and four hours later I called but they had not only not scheduled my car but they didnt even bother to check the box. They then had the gal to schedule me at the back of their line 2.5 hours for an oil change NO I will not be back no respect not even an offer for a discount for their fiasco I cant speak for all firestones, but this location does not care about its customers go somewhere else!

No reason to open up a shop at 7 and not techs until 9 just open at 9 if that’s the case.

Good service

Firestone has been my go to place for all things tire related for 25 years. This particular location is new in Kyle, but I trust taking my car there and will continue to return. It is one of the few places I feel comfortable taking my car that I wont get taken advantage of based solely on the fact that I am female. Good service and good prices.

These guys have always been straight, quick, and decent with us. We have gotten our automobiles inspected here. This location is easy access right off the freeway. Theres a Taco Bell and Dunkn Donuts too. So, you can wait in the clean lobby or go get a bite. They do have a public 🚽 here and they take debit and credit cards.

Fantastic service through the years. Very honest and fair. Great work every time. I felt very confident using them and referring them to all my friends

Set up a appointment online only to be told that the online system does not work. Then was told it would take 7 hours to get my vehicle done. Simple job brakes oil change and 2 new tires should not take 7 hours. So regretful that I have credit with them..

Don was awesome! Thank u

When you are able to get in, the people are nice. But they seem to never have time for a quick oil change or a tire repair. They always want me to drop off my car even after I tell them that is my only transportation. They used to be quick and always had appointments, but now they never do. Better management is needed.

Complete disregard for scheduled appointments. At the very least, a courtesy call to reschedule or maybe a heads up would have been good enough. When I arrived the associate stated there were no appointments and it was a 3 hour wait in response to me asking what the point of making an appointment was. Other locations have been better but this one I would not recommend.

Absolutely terrible customer service. I went in for a vehicle inspection and when I got inside, there was no one working the counter. I waited 15 minutes for someone, when an older gentleman poked his head out from an office and said be with you in a minute.. So I waited another 10 minutes before I decided to leave! Ridiculous.

Friendly, fast and efficient

Im all about customer service!I drive up because my tire sensor is on..I waited for about 10 min..workers passing by no one stops. Finally I stop this young man. And he says Im off work already and Im on my way to pick up my son.but I dont mind helping youI felt bad...but he did all with a smile and it only took him less than 5 min..so thank you Mr.ANTHONY...u keep up the good customer service..have a blessed day

Just called 5 times in a row and it rang until the line went busy. One time someone picked up the phone and hung it up. Finally one of the technicians answered the phone and said that he cant help me and im going to have a hard time getting Jeff, the service writer to answer the phone.

Went by here when we were on the road and suddenly the low tire light came on. We rolled in at 6:30, and everyone was incredibly nice considering we were there 30 minutes until closing. They checked the pressure, helped us remove the flat, and even found the nail that was the issue- all within about 15 minutes. We even made it to our 7:00 dinner on time! Special thanks to Darren for going the extra mile and being very friendly.

Don Mack Store Manager ofFirestone on20301 Interstate 35, Kyle,TX 78640My name is Jose R. I would like to discuss the lack of services and communication I endured on October 8. I brought my 2015 Toyota Camry in for an oil change, with the car care deal. I also had requested for a alignment check, air conditioning check, and a repair on the windshield wiper spray. I dropped my vehicle off at 1100 A.M. and was assured that my vehicle would be taken care of. After waiting 8 hours, I called your shop and was told that none of the services were completed. At this time which was around 6:30-7:00 P.M. I drive up to your shop to see that the shop was closed. I searched online to see your hours of operation to see that the shop is supposed to close at 9:00 P.M. After seeing me in front of the shop your night manger opens the door and asked if I needed any help. I spoke with him about my vehicle and was there to pick up my keys. The night manager could not find my keys. I waited what seemed to be 15-20 minutes and no key was produced. I had to leave and had to wait till October 9th.On the next day I was given a call that my key had been found. I arrive to your shop around 530-600 P.M. to find the same night manager I met on October 8. He could not produce my keys once again. He proceeded to had me 3 different Toyota Key fobs that we’re not my keys. I had to wait another 15-20 minutes before they finally found my key.I trusted your company to look after my vehicle and now I don’t think I can.Jose.

Made an appointment 2 days prior to taking my car in to have a bolt pulled out of my tire. Arrived on time, but wasnt greeted for 15 minutes. When I was finally able to talk to someone I was told there were 17 cars ahead of me and it would take a minimum of 2 hours.Left and went around the corner to Discount Tire where, I was greeted as I entered their store, had my tire patched within 1 hour, left without being charged any fees, and hadnt even made an appointment.The only reason I went to Firestone in the first place was because I had just bought 4 brand new tires from them, and when I did that 3 months ago, I had a similar experience.

Despite Firestone having a completely booked up day, they made time for my car. I dropped it off undiagnosed and it was ready the next morning. Very helpful and detailed when explaining prices and services.

Absolutely the best place for auto care and state inspections. Always courteous, honest, and quick. Ive been a motorcycle mechanic for over 10 years and its often hard to find a solid place like this. Plus, lifetime steering alignments! Cant beat em. Shout out to Walker, who always makes my time here a joy.

A coworker, after online cancellation she received. She called to reschedule and they still honored her appointment and were super quick!

My daughter took her vehicle in for service. They quoted her a $4,000 to $5000 repair job. I had her switch vehicles with me so I could take it to my mechanic. Nothing on the quote from Firestone needed to be done. My mechanic was able to properly identify what was wrong and I was able to get it repaired for $600. I feel strongly that the staff saw a female customer and thought they could take advantage of her.

This store is excellent, has great customer service and a very responsive store manager. Be prepared to drop your car off or wait several hours in a lot of cases because they are always VERY busy. That said, even in a situation like today, when I need a suddenly flat tire replaced, Im willing to wait.

In and out efficiently, even during COVID. 👍💪

Good service people

Great first experience! Dealership has agreement with this Firestone. Although an hour drive, I would come back for the customer service and care. Rachel is bad @**! Very knowledgable very intelligent!

I love the Kyle Firestone. Don and the other men are wonderful! We are a three car family, and they have taken great care of all our vehicles. Professional. Friendly. Trustworthy. Accurate. Always finding me the most cost efficient service outcome. A perfect example of a hometown business taking care of their neighbors. Thanks, guys!!!

Do not have your car serviced here unless you want to be ripped off. I was overcharged by an hour and overcharged for the part they used to repair my car. They overcharged my mom too for n unnecessary service she never asked for. A bunch of crooks.

Ive used them multiple times and had good service, except they are way too slow

I found a nail on one of my wheels an hour before closing time on a Friday. Everyone is busy right before the weekend but these guys bailed me out despite the time constraint. I called ahead and told me theyd take care of it. Goes to show some big businesses still strive to satisfy costumer needs. Much obliged Justin and David P for the help.

The wait is long because theyre busy, but the its worth it because of employees like Mark! Great communication and explanation of issues. Mark had me fixed up and back on the road. Excellent job!

Got my oil change and TX vehicle inspection there. Nice people

I dont mind going to this establishment. No matter what is needed or wanted by me, I do trust their recommendation(s). Though I may not get the suggested work done at that time, eventually Ill go back. I choose this place cause theyre open on Sunday and travel on Sundays quite often. I know that I can get just about ANY sort of work done to my vehicles and be assured itll be warranted and peace of mind. Go in, tell Walker, David & Mack your concern(s) and know youll be treated right.

Took my 05 Tacoma in for their lifetime alignment. They were friendly and professional. They were busy with every lift filled and people waiting, but still got my truck done fairly quickly for how busy they were (about 1 hour 15 min). Some places wont even touch my truck because it doesnt have the factory specified tire size and has a lift. Firestone has always taken care of me right.

I made I appointment on line and next they cancel my appointment with the excuse the online services dosent work (why they put that option in first place). Then I made a call for make other appointment and they move me to other day and hour I didnt request. I called again for if I can show up for fixe my car and they said they didnt have time. So its the works customer services ever. I always has my services in Firestone in Houston. I just move close to kyle and this Firestone is the worse.

Friendly, courteous and prompt

So far so good, needed state inspection, 2 people ahead of me. I was there less than an hour! Thank you.

Was told 2 hour time frame for a simple oil change. Wasn’t happy but dropped car off. Came back two hours later to find my car in the same spot untouched. When in an found out after 2 hours....still cars in front of me. It’s an oil change. They have 3 manager looking people standing around chatting in the bays. If I owned this place I would fire every one of them. This place is a joke.

Doesnt answer the phone and when they do answer they hang up. No customer service even when in person!

I love their lifetime alignment warranty for my Jeep as I can keep bringing it back after each suspension change or even if an offroad trip knocks the alignment out. They also pointed out a leak I was unaware of while under there. Theyre also great for vehicle inspections. They are busy but thats just because they are so good.

Quick and easy service

Lady helping me out was very nice and gave me a good deal.

Traveling and had prob with tire. Pete and Darren took us in right before closing. Tires were very worn they changed two. Then we discovered a third one coming apart. We so impressed we went ahead and bought four new ones. They stayed over an hour pass closing to get all done.

-5 Stars: DO NOT MAKE AN APPOINTMENT ON LINEI made an appointment online and it was not honored. I did not receive a phone call/email beforehand stating they could not honor the service I requested...oil change/tire inspection. Not sure why they are open today... I drove to this location expecting a service, to be told, upon arrival, there was no one there to do a tire inspection (but the company is FIRESTONE) so it makes me question his honesty. I should be happy he did not want to service my car, because he probably would have messed something up! Just not satisfied with the Customer Service! I wasn’t even asked if I wanted to come later in the week! Poor Customer Service!!!!

The guys there are always great

I took my Jeep in for a State Inspection and arrived close to closing time. The service tech, Walker, took no issue with my late arrival and promptly took care of the inspection. I am a service member and having just got off of duty, was still in uniform. Walker left a nice Thanks for your service message for me in my Jeep. It was refreshing to see a business take care of me the way that they did, and show their support for the military as well. Employees like Walker are hard to come by...

The guys here are great and very friendly! I didnt feel at all like they were trying to push anything on me I didnt need. Also my car feels better than ever. Found my new mechanic! Randy and Justin helped me out!

Great service

Very fast service in the morning. Got a rotation and balance on all 4 tires. I will definitely go there again.

Do not go here. I used to bring about 6 fleet vehicles to this place but I am sick of them telling me that every time they have two people in the waiting area it’s a dang hour and half. Brought my Mini Cooper over for a simple rotate. Hour and half! I am done with this place! Lost my business and my the business of my business.

Came in for an oil change and tire rotation/balance. The tires werent out of balance, just doing it for maintenance purposes. After their service when I hit 50mph I now get awful vibration. Additionally they neglected to check my fluids or note/tell me if they did. My power steering is incredibly low. Definitely wont be going back since they cant even do the simple things correctly.

Don treats you as though you were their only customer. Upfront on cost and options.

Theyre straight up. If they make a mistake, they make good on it. Thats all I can ask.

Advertises that they do inspections but always has an excuse not to do them

Good hours ... decent price on an oil change and tire rotation. Took a little too much time in my view, but the extended hours are a plus fir us.

Wow. Not sure if these people are even certified to work on vehicles. Need a tire fixed. Was told my vehicle would be done in 1 hour. 2 hours later I was charge for oil change that was not asked for or discussed. Save your money and go elsewhere.

They were great! Dropped car off night before and picked up after work! Didn’t try to tell me that the car needed tires! I’m sold! I will be back