With my other vehicles I just drop them off (a different shop, older vehicles) and let them have the vehicles all day. But with this newer vehicle I purchased from Clason, I choose to select an early appointment and wait for my vehicle so I can have my vehicle back in my possession quickly. Very pleasant staff, everyone I came across. Nice waiting area. And I believe they take measures to make sure my vehicle leaves in the same condition it arrived in.

When I went in for an oil change and the plug was stripped. Not only did the guy show me the problem but explained the process. Since I had my oil change done there before and I waited over an hour they gave me the cost price of the part I needed and they also gave me a discount because of the long wait I had previous. Overall was happy with the customer service.

Every time I go in I get nothing but excellent service. My buying experiences have been fantastic and the service team are the best I have ever come across, Believe me, I have had some bad experiences living in 13 different states before coming to La Crescent, MN. dealing with dealerships. On a scale of 1-10 A score of 10 is deserved and hopefully that will never change..

The rep we worked with (Emily) is wonderful and I always try to be assisted by her. The only thing I can complain about is the fact that my concern with the engines high rev after topping a hill has never been successfully explained. Im thinking it is a flaw in my 2015 Canyon that was resolved with replacing that engine in later models and pretending the problem doesnt exist. I expected better from GMC and will rethink ever buying another GMC product.

My overall experience is very good here, Kevin at the service desk is very knowledgeable and helpful every time we bring in a vehicle. There have been a couple of small errors over my years of taking all of our vehicles here but nothing extreme. I once had a diagnosis of my rear back up camera and the technician had missed a screw to put back into my cab trim piece by the windshield. I just had them put it back during my next visit. Most recently I had an oil change in my truck and noticed a small spot of oil the next morning underneath. I crawled under and the oil filter was a bit loose. I gave it about half to three quarters of a turn and no more issues. We are all human so no harm, no foul. Overall this is a great place to get any of your work done they always aim to please any need that you might have. We even moved 20 min farther away than our original 10min when I first started going and we still chose to drive right by multiple others just to recieve the continual expertise experience at Clason of La Crosse. Thank you all for quality work. Plus they have a great snack bar while you wait! 👍🏿

Tanner was such a treat to work with, I am very happy with my new car!

Emily & Kevin excelled in solving our problem. Shuttle driver courteous and efficient.

Good helpful staff and good experience while purchasing a new vehicle.

Best dealership ever. When you work with Clason, you become a part of the Clason family. They truly look out for your best interest and will make you feel like family.

I had been having some intermittent ABS warning light light issues. The light would briefly show and then not come on again for 2000 miles. The light decided to show itself again, at 7am, while I was on my way to work. I called Clason, and the team was able to immediately scan the codes, and give me a ride to work.

Great prices and service. Low inventory, but that is due to Covid reduced production, and computer chip shortage. That is expected to improve. They sell Buick, GMC, AND GM commercial trucks

Great price, great customer service, no sales gimmicks and pressure. Exactly got what I wanted.

It was a awesome experience every thing went well

I had called Clasons about getting my car in when the engine light came on, they were pretty booked and indicated it could take several days to get it looked at. They let me drop my car off that night and were able to take a look at it the following day, their efforts to fit my car into their booked schedule were very much appreciated!

TERRIBLE SERVICE EXPERIENCE! WONT LET ME COMPLETE A GM SURVEY! OTHER GOOGLE REVIEWS ARE FAKE. KEVIN KNUTSON LIED TO MY FACE MULTIPLE TIMES! HE WOULDNT ALLOW ME TO SPEAK TO A MANAGER! CHARGED ME FOR MORE LABOR TIME THAN MY VEHICLE WAS EVEN IN THE BUILDING!! ON TOP OF THAT HE TALKED DOWN TO ME TELLING ME HE WAS ALREADY CUTTING ME A BREAK, BECAUSE THE TECH WENT WAY OVER ON LABOR HOURS ALREADY... THATS A STRAIGHT UP LIE BECAUSE MY VEHICLE WAS IN THE PARKING LOT! I KNOW WHEN IT WAS PULLED IN AND PULLED OUT OF THE SHOP. WHAT A SCAM!I ALSO CAUGHT THEM TALKING TRASH ABOUT ME BEHIND MY BACK! THEY ARE EXTREMELY UNPROFESSIONAL AND DO NOT CARE ABOUT CUSTOMERS!EMILY STUMPNER WAS ALSO CONDESCENDING AT CHECK IN. HER AND KEVIN NEED AN ATTITUDE ADJUSTMENT AND NEED TO LEARN SOME CUSTOMER SERVICE.I MADE KEVIN AWARE THAT IM NOT PAYING LABOR TIME ON MY VEHICLE WHILE ITS SITTING IN THE PARKING LOT. I WOULD PAY FOR WHEN IT WAS ACTUALLY IN THE BUILDING TO BE FAIR AND HE REPLIED, WHAT DO YOU MEAN?? WE ARE CHARGING YOU FOR THREE FULL HOURS AND THATS THE WAY IT IS.WELL LET ME ME TELL YOU HOW IT IS GUESS ILL NEVER BE BACK AND TELL EVERY POTENTIAL CUSTOMER ABOUT MY EXPERIENCE.I ASKED TO SPEAK WITH A MANAGER AND WAS TOLD THEY ARE ALL OFF TODAY YEAH RIGHT, ITS A THURSDAY AT 1:30PM. WHY ARE THERE NO MANAGERS WORKING??WHEN MAKING THIS APPOINTMENT WITH KEVIN I TOLD HIM I WOULD REQUIRE A COURTESY VEHICLE. I HAD TO BOOK OUT ALMOST 2 WEEKS BECAUSE OF COURTESY VEHICLE AVAILABILITY. THEN WHEN I SHOWED UP FOR THE APPOINTMENT I CHECKED IN WITH EMILY AND SHE WAS VERY RUDE ABOUT ME REQUIRING A COURTESY VEHICLE. SHE TOLD ME I HAD TO CHOOSE BETWEEN A BUICK LA CROSSE WITH BAD SMOKE DAMAGE INSIDE THAT WOULD SMELL OR A GRAND PRIX. I CHOSE THE GRAND PRIX AND IT WAS ABSOLUTELY TRASHED!EVERY OTHER DEALERSHIP IVE EVER BEEN TO HAS TAKEN THE SERVICE COURTESY VEHICLE SITUATION AS AN OPPORTUNITY TO GIVE YOU A NEW DEMO VEHICLE IN HOPES YOU FALL IN LOVE WITH THE NEW MODEL. IM FINE WITH THAT BECAUSE IT MAKES SENSE AND HELPS THE SALES DEPARTMENT. NOT HERE. ALSO IVE ALWAYS BEEN GIVEN A TRUCK IF I BRING IN A TRUCK, OR AN SUV WHEN BRINGING IN AN SUV. THIS IS THE FIRST DEALERSHIP IVE BEEN TO WHERE THEY JUST GIVE YOU A TRASHED CAR TO REPLACE YOUR TRUCK. PAY YOUR DETAIL DEPARTMENT TO CLEAN THESE OUT ONCE A MONTH AT LEAST!ALSO TRIED TO TO SELL ME OVER $1,700 OF SERVICE WORK! I THINK NOT. KEVIN AND EMILY COULDNT EVEN GET THEIR LABOR RATE STRAIGHT. I WAS TOLD $95/HR BY ONE ADVISOR AND $110/HR BY ANOTHER. IT JUST WAS TERRIBLE EXPERIENCE FROM START TO FINISH.I ALSO WAS NEVER EMAILED A GM CUSTOMER SATISFACTION SURVEY. I WONDER WHY? I CALLED MULTIPLE TIMES ASKING TO BE EMAILED A SERVICE SURVEY AND WAS LITERALLY TOLD WHY DO YOU WANT A SURVEY AND THEN SENT TO VOICEMAIL.I WILL NEVER BE BACK AND SEND EVERYONE I KNOW TO ANY OTHER AREA DEALERSHIPS AND MECHANICS THAT ACTUALLY APPRECIATE THEIR CUSTOMERS AND DONT SCAM THEM!!

I have bought all of my vehicles from Clason and I have never been treated with anything but respect! I recommend them for anyone looking for a vehicle!

Initially my appointment was at 0830. I got there and they told me it was going to be 2 hours. They offered to give me a loaner until mine was done. They decided to try and give me a 2005 Grand Prix after I gave them a 2020 GMC 2500 Denali HD. That did not sit well with me so I decided to wait until my vehicle was complete. 2 hours passed by and they came to me saying they just started working on my vehicle. I was so upset because I knew I had to get back to work. I decided to wait an additional 2 hours until my vehicle was complete. If they’re going to schedule someone for a specific time slot, the vehicle work should start shortly after. Something that was suppose to take 2 hours ended up being 4 hours. Very disappointed.

Super awesome staff. Brought a new Buick Enclave. Tom and Richard were amazing and SO helpful. I would highly recommend them. From test driving to financing to cleaning my car it was a pleasure to do business with them. 🚗

Clean, figured out my gold standard warranty, and honored it. Took about an hour and a 1/2, instead of one, though I did not mind. The waiting room was clean and all people were masked and socially distanced. Goo o find a place close to home where people are friendly and do good work.

I was looking to trade my old vehicle for A new one And the sales person at Clasons found just the one that I wanted.

Always a pleasant experience to be treated like family.

The Clason automotive repair shop and parts department have exceeded my expectations more than once. They have taken great care of my vehicle. Nice people, great service, great mechanics, and a comfortable atmosphere. *Highly Recommend

Bought a used focas from clasion. Sales rep. Was very helpful & listened to my needs found me perfect car. Service found a small oil leak & fixed. Price was very fair . Later I came back cause couldnt figure out bluetooth & same sales rep. figured it out & taught me how to use it .Awesum big guy. Havent liked buying cars from dealerships in past .Clasion changed my feeling on that.will buy my next car from them for sure.peace

My husband Danny D and I so enjoyed our experience at Clason! I know, right—enjoyed buying a car!?Tanner, our sales guy, is a top notch professional in sales and service. He treated us so well, we purchased 2 vehicles! I bought a 2020 beautiful Acadia & Danny a Sierra Truck. Tanner made the whole purchase easy and smooth, plus Dan in finance took quick care of the finance and “paperwork”! Highly recommend the “red carpet” service before and after you Buy!

Ken in the body shop is a true gem! o everything you can to keep home happy. His work is always top notch and done to perfection.Ron Puestow

Clason took care of all financing details and had the vehicle prepped perfectly.

Very diligent, responded quickly to questions. Delivered when promised.

From the first phone call to the time I picked up our Enclave after repair, friendly, professional and courteous.ThanksPhil Weissenberger

Josh was great to deal with. He is very friendly and professional. Everyone I worked with at Clason was awesome..

Great as usual. The entire organization is doing an awesome job dealing with the virus and the extra sanitation involved with it, the business was always clean before but is impeccable now, I feel safe while being there.

Tom Grabowenski is top notch. He far exceeded any expectations. I will buy every future car from clason and Tom.

Great customer service. They really spent time with me. Very happy with service.

Customer Service was excellent. I will be back. Thanks

The place to go when you are looking for a new car, simple, fast, and very reliable.

The service representatives were very polite. One gentleman did a very thorough job sanitizing seats as people left. It was very safe.

I have had the experience and pleasure of dealing with the Clason Buick GMC dealership over many years during my adulthood. The staff in sales and service departments have always been helpful in helping me to resolve any issues and problems. Always appreciate their courtesy and kindness to my family. Everyone goes above and beyond to make sure your a satisfied customer.

Excellent service.Super nice people.

Amazing experience with a recent trade in that was turned around after being serviced and available to me within a week. Scott was extremely easy to work as well.

Very helpful staff. Wish they had bigger selection.

I was extremely pleased with how I was treated when I first walked in to get my issue resolved on my 2018 GMC Acadia. The 2 Gentleman that I worked with were Kevin and Bill. Top notch professionals. Clason’s is second to none.

Great customer service.

Had car we wanted,just slow to process anything. Until you tell them you have a deadline it is just oh well.

Love the reminders for oil change easy to make appt.and staff very friendly.

My experience with the service department has always been a good one. If problems they’ve gotten me in quickly and with my regular services they are all helpful and so kind.

Clason service representatives continue to provide the highest quality of service and advice we have come to expect over the years! Punctuality, waiting comfortability, recommendations, complete reviews of their findings and actions...and the feeling of assurance our Buick Le Sabre will continue providing security, safety foe years to come.

Fantastic service people. Thank you for the quick and professional service.

I have found everyone to be excellent in their knowledge of everything that my car needed. My only dissatisfaction was when I received my car, it was not very clean. My son worked in the detail shop of another dealership and he even commented how it was not clean. The doors were not wiped down and I had to vaccum it myself. I was disappointed in that aspect. Otherwise, everything else was great.

Well, where to begin...I arrived for my appointment and was told I would get pushed back when I was waiting because a tow truck brought in another vehicle...the lounge had 3 adults not wearing masks at all the whole time and not 1 employee addressed it even though it was stated clearly everywhere...the service person came into the waiting area and was loudly saying my cabin filter had a mouse nest in it and looked gross....and when I was asked to fill out a survey, I was told to call into Clason to address my concerns and was filtered around to 5 different people before my call was dropped. This was a disaster...

Parts and Service at Clason awesome service above and beyond. I needed to lug nuts removed that needed a key which we didnt have and neither did they. Instead they took the time to improvise and removed them in a few minutes. Thanks a ton you guys saved me time and money. I asked them what I owed they said nothing our pleasure. So Im giving a big high Five and a huge shout out to these guys. Thanks again Clason we will be back.

Always courteous, easy to work with. Never have any problems

Great service. They troubled shot my truck and found that everything was working properly. Thanks for the great service!!

Clason takes good care of my car (and me) during my routine oil changes. The people are very nice and considerate of their customers.

Service is excellent!I truly appreciate the sanitizing of the lounge as people come and go. That shows you care about your customers!

Thanks for the great deal and awsome professional staff.

Theyre very accommodating, friendly, and competent. I feel they will always give me great service at a very competitive price.

Tanner was very knowledgeable and easy to work with.

Took a while to do service on car

We worked with one salesman and he did everything for us.

Extremely slow oil change services. Had an appointment and was told an hour for a fleet vehicle.Never called to say it would take longer. I showed up 2 and a half hours after my appointment and they haven’t even touched the vehicle. I was then told it would take another 2 hours. Overall just bad service.

Clean, comfortable waiting area.

Very neat and clean. Service could be more prompt 😀 but results where top knotch..

Very knowledgeable staff. Customer service personnel were friendly and helpful. Vehicle finished as promised . Paint was a perfect match. I couldnt be happier with the job.

Fast friendly service

Quick turn around from start to finish. Very happy with Clason Buick GMC!!!

This is my third scheduled maintenance at Clason. Each time they have provided prompt, professional service. The waiting area is clean, comfortable and stocked with complimentary snacks and beverages. And Clasons service costs are very reasonable.

Excellent customer service!

Worked me perfectly into my time schedule.

From what I have experienced with the Clason dealership they are Top Notch, both in service & sales. Mr Grabowenski in the sales has always been courteous, straight forward & honest. Have never had nothing but praise for the service department also, Id give em a 5 Star rating for sure.

Fast and Friendly! They took great care of me and my vehicle. I was in for a rear defrost issue and a tail light out. I asked if they could top the fluids off. No problem! Excellent place to go!

I stopped in to Clason unannounced to have my battery checked and received very prompt service. My car did need a new battery and Clason was able to install it immediately with minimal wait time - all without an appointment! Staff are extremely personable, helpful, and kind each and every time my husband and I have service completed on our vehicles. The waiting room with coffee, soda, juice, and snacks also cant be beat :)

Jim Witt and Kevin were great to work with! Jim even took a phone call late at night to discuss the problem I was having with my vehicle. Clason is a great family run business with a staff that takes care of their customers at all costs.Thank you for always going above and beyond!

Easiest car purchase, I have ever had.Ask for Nathan! 10 for 10.We drove from Iowa, and would definitely make the trip to buy from Clason again!Well done, well done.

Nice place. Service department was friendly and helpful. I took my 2015 Sierra Denali there for an alignment and power steering recall. They gave me a 2018 Sierra Denali for a loaner vehicle. Seemingly small things like that are huge to me. I was able to do some errands while they worked on my truck. I looked at a 2019 Denali when I was there. A salesman came out right away to answer some questions. This was my first time at Clason. I cant say anything bad about them.

Service can be a real pain in the butt for a busy guy -- I have nothing but great things to say about the service department here. I literally have made 3 appointments over the past month trying to get my truck in for some basic stuff, something kept coming up and time was never in our favor -- this past week I had a flight out on Tuesday morning and did not know when I would be returning. I asked if it was okay to leave the truck there for a few days and figure it out later in life, they had zero issue with it, fit my into THEIR schedule, only called once to let me know the truck was done, they always follow through with what I want done, overall they do a GREAT job on everything. 2 minute phone call and my truck was paid for, keys were left in a hidden spot, and was able to pick it up at nearly 11 PM at night. Just wanted to say THANK YOU and GREAT JOB! Appreciate it!

Best experience I have ever had buying a vehicle through a dealership. They had all the information I needed and wanted. 100% satisfied with my purchase. Fair and honest group of people. Looking forward to my next purchase in the future with GMC Clason of Lacrosse, WI.

Friendly and honest sales team, fair trade in value.

This is Jim and I have had nothing but top quality service from all of the employees who work for Clason Buick/GMC. Have been treated with total respect by everyone and they make me feel like one of their families. Coffee is good too along with the donuts. Thanks to all of you for being so respectful and helpful. It is greatly appreciated!

Everyone is nice and informative on any questions or issues

Inventory lacking. The car sales manager is a very arrogant individual. We were asking question to become more knowledgeable about a vehicle. He talked down to us. Good by...no deal.

Friendly staff, very quick service.

Everyone was friendly. My questions and concerns were addressed in a timely manner and with detail information. They offered me a loaner while my car was in without having to ask for it. They made my experience as painless as possible. I definitely recommend them and will use them again.

Exceptional service every time!

Terrible place to get your car fixed, they don’t have accentuate diagnostics. I spent over 1,000 at their location to get my car fixed I did everything they recommended to get the car fixed there. I still have the car problem after they fixed it. Some of the staff are rude there. I wouldn’t recommend getting any service done there.

A person put solvent on my drivers bumper, it looks somewhat better; but medal on plastic caused some rough scratches. It costs about $500 to replace the bumper ... Some idiot went for different parking spot by going through a small space instead of going around, like you Normally would. Scarring my car; by squeezing by my car, totally inappropriate ... Do you believe there is no camera in lot by Goodwill, Big Lots, Bank ??? on South side. I just got rid of junker & trying to take of the new car, although 2007, but like new. My gift from Mom, she not doing well either. People nowadays have no respect other people property!

Great place to do business. Great staff. Repaired quickly.

I called and talked to Emily about getting a tire that had a slow leak looked at. I only had an hour of available time and she got me right in. I am very pleased with the extra service that I received! Thanks Emily!!!

Great place, great work.

Rob & the entire service department are extremely thorough people. Rob is the most polite service manager I have had the pleasure to ever deal with. The waiting room & facilities are second to none. Thank you Clason.

The staff at Clason GMC are truly nice people. Always a smile on their faces and a very friendly atmosphere there.Easy to make appts... fast service ... love doing business with them 😍

Now, I only brought my car in for recalled parts, but unlike other dealerships Ive had to take a car in for the same thing they did not give me a list of things wrong with my car when I went to pick it up. They simply gave me my car back which was an incredibly positive experience! The salesman who walked in and out of the waiting area were very friendly as well. It certainly made me add Clasons to the list of places to visit when I need another vehicle.

Special Service and so appreciated. Picked up my car . serviced it . and returned it. What wonderful people work for you.Thank You, Kay (&Roger0 Bjorge

Clason has been great to me. Always helpful, not just out to make a buck. As a big dealer they still treat you like your in a small town.

Great car, Great team members, from the guy putting air in your tires to the sales staff. This is why you buy local. This is my second car from Clason and I cant see going anywhere else. The place is clean ! from the show room, back room and the bath rooms! Everyone has a smile and greets you ! If you are in need of a car see them, no need to go any where else!

Very good dealership. Knowledgeable sales people. Incredible service department. This is the only time i chose a new vehicle based on the dealership instead of the vehicles they had

The personal are always kind. They are very special people and care for there customers.

Excellent service in the service department and in the dealership. I would highly recommend this dealership to anyone. Tom and Rob were exceptional and always go above and beyond.Thank you so much!

Had an issue, tom made it right and apologized. Thank you. Changed to 3 stars.

We were treated with an awesome sales person. He came down to the dealership on his day off to tell us about the Sierra truck. He told us all about the computer system in the truck. He was very professional & knowledgeable.

Great service!prompt and I feel it is very careful and knowledgeable in the process.

A minor scrape on our vehicle was recently repaired by Clason Buick GMC. Not only was the damage expertly repaired, we noted that several other scratches had been repaired and the vehicle looked as good as when we purchased it. This smaller job that many competitors might consider a nuisance, could not serve as be a better example of the pride Clason Buick GMC takes on every vehicle they service. Thanks for a great job!