Big Promises – Little Follow UpI DO NOT recommend you use Better Homes Home Improvements (BHHI) for two reasons: poor follow up after initial construction and shoddy craftsmanship.Background: We contacted BHHI to build a deck and pergola cover in our back yard. We worked with John Boughal, starting in August, 2017. He was very easy to work with and is very experienced. We signed a contract and used the company’s recommended credit union. The total project cost: 15,000.Because of the summer rush, construction did not begin until October. Construction took three days and the workers were pleasant and professional.However, as part of tying in the deck to the house, they had to cut into the hardiboard siding. Their process left a 3” gap between the deck and the hardiboard. It took some conversations with John to convince him to put in trim to cover the gap.Once they were complete and left, they left trash, sawdust, and extra screws. They also did not fix the hardiboard siding and left the trim unpainted on the ends.By December, the gutter end piece fell off, the deck pieces started to warp, and one corner of the deck started to raise.I called John and left messages, took pictures and sent two texts. I received no answers.In June, I called the main office and talked to Paul, a co-owner. He said he would have someone come out and fix the problems. A week later, some guys came out and fixed the boards with extra screws. The funny thing was that they mentioned that they knew about this type of board warping --- why did they not add extra screws during initial construction? They also caulked the exposed nails on the trim and said they would come back to pait the trim.Shortly after talking to Paul, I did receive a call from John apologizing for not returning my calls/texts because he receives a lot of spam on his phone?A month later, the workers have not returned. I took pictures and sent a text to Paul. Shortly thereafter, I received a call from John saying that he never promised to paint the hardiboard or trim. That they never do that and some people prefer the 3” gap with flashing exposed.Here is what I think: I am paying $15,000 for a deck and cover. For that amount of money, I believe I deserve to receive a professional product (and warranty) that seamlessly ties into my house and maintains the integrity of the house against weather and insects.For shoddy craftsmanship and poor follow-up, I do not recommend you use this company.

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