My salesman Andrew was awesome he really made our purchase great!!

I went in for the first oil change for my A6. I was greeted at the car by my service advisor who called me by name and welcomed me. I was going to wait since it was a simple oil change. My advisor approached me with 2 minutes of getting to the waiting area and told me that I had 2 software recalls on my car. He said that he had a loaner for me if I needed it since it would take a few hours for the recall work. I took the loaner and took care of a few errands. They called promptly in 2 hours and said that my car was ready. These guys are top notch and very professional! Great place to buy and get service!

Shout out ! to Audi of Lafayette. And Sales professional Andrew Broussard. Excellent care. Service beyond measure. Great dealership. Highly recommended. 5 stars. Not enough. I’ll put an extra 20. This young man answered all my questions.Awesome experience. This S U V is a dream.

Outstanding service! This is my first ownership of an Audi and the Lafayette service dept surpassed two other high end vehicle service depts that I have used in the pass. James Carrier was so professional and experienced! He is an awesome asset to the Audi family!

Micheal was a great salesman, very attentive and the entire purchase process was really easy,

The staff of audi of.lafayette were outstanding and service. I give them a 5. Christopher was.my salesmen and i.give him.a 5 star courtesy and knowledge

I always have a great experience at Audi Lafayette. The staff is friendly and knowledgeable. James Carrier gives excellent customer service and is extremely helpful. I recommend him if you bring your vehicle in for service.

Amazing experience! Mike was a pleasure to work with and the manager is outstanding and will do anything to accommodate!

The salesman was very helpful! Very pleased with my new vehicle! Salesman Mike Bessard .

Nice folks, if you get a loaner, it puts you last in line for service.

Very fast personable service.

“Big Mike” Michael Lacour was the BEST sellsman I have ever experienced!!! So nice, informative and also down to earth and not tooo much!!! He really made my experience amazing!!! Highly recommended!!!!

Very pleased with my overall experience.

We recently hosted an event at Audi and were so impressed by the facility and the staff. The showroom is very luxurious and the salespeople and staff really make you feel welcome from the moment you walk in. I know where I hope to shop when Im in the market for a new vehicle! (Photo by Lindsey Rogers Photography)

Great customer service. Mr. Ryan was very professional and an awesome person to meet.

Worst experience with this Audi dealership location. Their after service is trash and if you didn’t buy the car from them, they don’t treat you good. I went their 3 times to get my Audi connect approved as only the dealership can approve the agreement. The first time they said they don’t have anyone to do it. The 2nd time they said the sales person will be there a month after. I went their a month after only for them to make me wait for 45 minutes and ask me to come back. One of the dealers literally said YOU DID NOT BUY CAR FROM US. They are only encouraging us to buy future cars from elsewhere. I love Audi but didn’t expect this from this location. I would prefer Baton Rouge location as they are not biased.

Your gate blocks the sidewalk during business hours which is against the law and a violation of the ADA. Please fix this problem.

Purchased a used car from Ryan Birdwell- 5 stars the whole experience! Kind, knowledgeable, very easy process.

Wonderful dealership all around!

Brennan was a great salesman, and the guys in service are very knowledgeable. One of the best dealerships I have dealt with in Lafayette!

One day I will drive an Audi......

Great Team at Audi Lafayette, Highly recommend asking for Chris .. great guy .

The salesman Mike Bessard and Dylan Thibodeaux I highly recommend. They were very nice and informative.

Bought two vehicles from Ryan Bridwell over a two week period, one being the 2017 A6 below. He was truly a professional, courteous and prompt during the deals. Audi Lafayette completely took care of us, and I recommend buying from Ryan at that dealership. Great guy to work with, met and exceeded all of our expectations. Thanks again Ryan.

Just left the lot today with my new Nissan Murano Platinum and I am OBSESSED! Huge shoutout to the sales team and especially to Nikki Silva for showing me the SUV of my dreams when it wasn’t even the one I went in for! There’s not enough words to say how awesome she is. Thanks for everything, Nikki 😄

Best Audi service hands down

Loved the staff !!!!! Professional and a great selection of cars.

This was THE best car buying experience I have ever had. Dylan Thibodaux and Nicole Sellers were Fantastic. No pressure at all. Very professional, courteous, knowledgeable, and non-pressure Sales People. Same thing for the finance department, quick and easy. Great Showroom as well! Thanks!!!

So I dropped off my 2013 Audi S8 for warranty service on the oil separator causing a whistling sound. After the multi-point inspection, I was contacted by the Service Advisor, who recommended over $1000 worth of service item, such as wiper blade, cabin air filter, vehicle air filter and battery replacement. I turned this down. So they next day I receive a phone call that my A/C was no longer working. Never mind that I live in the south and if the A/C is not working, I would know prior to dropping it off. So I turn down the A/C not working repair, as it sounded suspicious. After receiving my vehicle I notice, the AC001 A/C high pressure switch/sensor -G395- on the Recommended but not performed area of the receipt, which is strange considering that I turn down the repair, Audi service department seem to know exactly which part need to be replaced, which is hard to believe that since I turn down the repair, that they spent the diagnostic time to locate the exact part that is the culprit.During the repair of the separator, this require the removal of the front bumper and coolant pipe, the location is mighty close to the A/C high pressure switch/sensor.Anyone else dropped their vehicle off at this dealership get the A/C not blow cold air issue? I end up taking my vehicle to another mechanic shop for a $470 repair which consist of changing said sensor. Maybe it is all a coincidence. But the timing is just way too close for comfort.UPDATE: Got a call from service manager on 7/16. Basically, consists of going back and fore on he says/she says. I understand there no way to proof if there were any wrongdoing or it was just a timing issue that the A/C is not working. My review is to provide other Audi driver with a beware and don’t get duped message. But with your location being the only one in Lafayette, I guess Audi customer don’t have any options.Audi Customers: Just make a video of yourself going over your vehicle and check that everything is working just fine before the drop off and you should be good to go!

Ryan at Audi Lafayette was amazing. At first I was a little apprehensive about buying a vehicle out-of-state, but between Ryan, Sutton, and Chris the process was seamless. The paperwork was processed on Monday and by Thursday my car was on my driveway, delivered via transport arranged through the dealership. I would highly recommend. Ryan went above and beyond answering all my questions even on his day off. He texted me pictures of my car and even sent me pictures as it was on the transport truck leaving the dealership making its way to me in Florida. Thank you all!!

Top rate car and dealership.

Who knew buying a vehicle would be a pleasure? Ryan was an excellent salesperson...very patient & helpful in all aspects. Love my Q5!

State of the art facility. A lot of excitement from the moment you walk in to the dealership from the staff. I was greeted by the General Manager Barbara upon arriving which was very surprising! Loved that gray R8 sitting on the showroom floor!

Im based in Houston, Texas and have a bad habit of buying at least 2-3 cars a year. Was currently shopping for a preowned Audi S8, and found one at Audi Lafayette. Spoke to Kenn Posey, who was awesome on the phone. I waited a bit too long and the car got a deposit from another buyer :-(Kenn stayed in touch with me in case things didnt work out, and sure enough, the car became available again! Kenn and the entire team, including Frank Gonzalez as well as Sutton Lewis were all awesome to work with; upfront, easy, no pressure. Ended up flying in to see the car personally and it was exactly as described!Great dealership to work with, highly recommended!

Audi of Lafayette is the best! Not only was I impressed during the car buying process... I’ve continued to be impressed every week when I bring my new car in for my free weekly wash. Everyone there is super knowledgeable and is always more than glad to take time to help me out if I have questions about my car.

Came go Audi Lafayette after visiting various other dealerships from Baton Rouge to Lafayette. The experience was quite stellar. I started with the salesman Dylan who had a laid back sales approach. He listen to my interest and gave adequate suggestions.Once I decided on my choice of any Audi A7, I meet with Mr. Frank Gonzalez who gave me the time to call my credit union to see their APR. Once I got my rate he decided to match it,which saved me a trip to my credit union saving time and paperwork. Mr Gonzalez had a very professional demeanor and made my experience better than the multiple sales managers I met at the other dealerships in the area.Next, I sat down with the finance manager Mr. Gary Parker who was extremely personable with his business approach. He asked questions that would help me feel comfortable with the purchase of my car. It lead to me purchasing extended warranty, gap and tire/wheel warranty. I feel protected with my purchase. I have told all my friends about the experience. I will keep spreading the word. I will be back for my next purchase.

Went in to possibly trade in a vehicle. No one greeted us outside. We took a chance and went inside, not once did anyone come to assist us.

It was a pleasure to do business with Audi Lafayette. The staff was extremely helpful and professional. Thank you for such a pleasant experience!

Worst maintenance experience ever...car stayed in the dealership for over 1 month because of sensor malfunction!!!Finally received the car...tried to adjust the steering wheel, the adjustment button sunk in !!

$3600 to fix a problem that could be done for much cheaper

The facility is very nice. The staff is extremely friendly and make your purchase experience easy and worry free. I highly recommend Audi Lafayette!!!

Recently, I determined I needed to purchase a second vehicle for myself to garage in Texas to cover Texas and Oklahoma for the large geographical segment of my territory for work. I did my research and decided on the Audi Q5.Through my employer, we have a program that is called True Buyer and it allows us to put in those specifications for the vehicle and it locates them within a given radius to your desired location. Well, what it can’t prepare you for is the individuals you’ll be dealing with during the car buying experience. I was given 3 dealerships to choose from.I was very busy traveling and couldn’t really stop right then to vet the actual vehicle. But, knowing there were several within a 3 hour drive really helped. It took 3 weeks for Kenn and I to speak, but it was truly his professional, patient persistence that won him the final sale here. He never gave up, and he never overstepped the boundaries of this busy career woman.We worked the financing end over the phone and email. I was still traveling, of course, and when I finally made it to the dealership to get my beautiful vehicle it was a perfect union without even one minor moment of anything other than a professional experience. I was in and out in 30 min.Hopefully, this helps anyone out there looking for an experience in buying a car to have a pleasant one instead of that similar to a root canal. Mine was never better, and I’m 53...not my first rodeo.Grateful customer,Shelly

Best car buy experience ever. I actually reached out to Audi New Orleans and decide to drive a little further to Audi Lafayette because they were so much better with their customers. Car was exactly as promised and great deal on trade-in!! Business and sales folks all top notch. Highly recommended!

I didnt get a car wash as promised

Sutton, thanks for all of your help...I love my car! Over the summer, my husband and I decided to change from my oversized SUV to an easier to manage Q7. Sutton was very helpful answering ALL of our questions. We could not be happier with the sales department and the car. Also, the service department is amazing.

Ladies and Gentlemen,This is one incredible dealership!!! You will be impressed the moment you set foot on property with the state of the art Audi facility. The staff and sales personnel are extremely professional and knowledgeable about the inventory they have in stock. I was impressed that there was no sales pressure from my salesman. Everything was explained in the vehicle purchase agreement. I WILL purchase my next vehicle from this dealership, may it be Audi or otherwise. I would encourage you to do so also!!!

We would like to thank Jenny for making our experience at Audi Lafayette such a pleasurable one. She went above and beyond in making our experience a great one and by taking care of all the details for us and the best was delivering the car to us!! It was such a pleasure to deal with Jenny, Frank and Gary!!! I will definitely buy another vehicle with them!!! best experience ever!!! Thanks again for making our granddaughters dream come true!!!

My wife just purchased a used A6. The salesman was Trent. He was way more than I expected. Great guy to work with really helped us out. Matt the loan officer I guess thats what you call him was really nice to work with very knowledgeable and friendly . The only reason they get four stars is because thats all I give. A great team to deal with. Thanks Audi of Lafayette.

Mark Martin and the dealership were great. They listened to our needs and worked to get us the vehicle we wanted. Mark was very personable and professional. My wife and I actually enjoyed the car buying experience at Audi Lafayette!

The service and enthusiasm I received from Trent was such a wonderful experience!! I would definitely highly recommend him and this dealership to everyone! He worked extremely hard for me as well as reassuring me along the way! If I had to do it again I would definitely work with him! Thank you again Trent your the BEST!!..

Thanks to Chris Shear and Ryan Birdwell for giving me the best car buying experience ive ever had. Not only do these guys go above and beyond to make sure all your needs are met but the entire Audi Lafayette crew was very helpful and exceptional in the process!! I would definitely recommend anyone who wants to buy a car and wants to have someone to have there back and not just trying to sell you a car to go here. You will not be disappointed!!

Great service. Thank you

In November of 2017, my husband and I walked into Audi Lafayette to simply look at vehicles. This was the first dealership we visited and we were not intending to make a purchase. We hadn’t even settled on any particular brand vehicle. During our visit, we were so pleased with everything - from the patience our sales rep had allowing us to test drive three separate models, to the finance manager taking time to get to know us better - the experience was outstanding. In the end, we traded in our Lexus and drove away in a 2018 Audi Q7!

Very easy dealership to work with! Both the sales people that I worked with were very helpful and knowledgeable. There were some issues registering the new vehicle (own fault), and the finance manager, Tim, ensured that I got a license plate and registration expedited so my tag wouldnt expire. I do not even live in Lafayette but would still buy another car from them

Audi Lafayette exudes customer service! We recently worked an event at their location and they made themselves readily available every step of the way. Their support staff and salesmen are so friendly and helpful. I would recommend them to anyone as top of the line when it comes to customer service and care. Their marketing director was instrumental in making our event one to remember!

Great experience at this dealership. Jen was an outstanding sales person who took so much time with me and explained everything. There was no pressure. I felt comfortable asking questions and she was very patient and understanding. She worked tirelessly to help me out. Frank the manager was outstanding also. Very friendly. Gary the finance manager was so helpful and explained things in terms I could understand. The team was great. Would definitely recommend this team.

I came in to complete a recall repair and Diogo made the process as easy as it can be. All the staff was friendly and waiting area was comfortable. Overall, a very good experience.

Jenny, Frank & Gary were awesome!!!! They were very patient with me and very helpful! I will definitely be doing business with them in the future. This was my best experience with a car dealership EVER!!! I am beyond pleased with my purchase! :)

We stopped by Audi this past Saturday afternoon. There was no welcome at all (no hello, how are you?, nothing). We walked around for about 15 minutes, checking out the various vehicles, without anybody (including the numerous employees we saw hanging around the dealership) acknowledging us before we finally left. SO disappointing.#horriblecustomerservice#youlostapotentialcustomerUPDATE: 4/28/20Thank you, Barbara, for your timely response. I appreciate that these are unprecedented times and we, too, have seen people out and about just because they are stir crazy. We, however, were not those people. Moreover, because we were not sure if the dealership was open at all, we did call in advance and we did ask if an appointment was preferred and we were told no, come on in. That is what makes this experience even more frustrating.That being said, we did have very welcoming experiences at other dealerships which we appreciated.I am happy to inform you that we purchased a vehicle from another dealership last evening- while practicing social distancing as well as the additional safety practices recommended at present.Thank you again for your response. Hopefully there can be a lesson learned from this- perhaps in the form of clearer communication so that customers can know what to expect.Stay safe!

Ive been looking for a 2014 Audi RS5 Convertible for months with the ventilated seats, aluminum package, and every bell and whistle Audi could put on the RS5. After months of searching every site Audi of Lafayette posted a beautiful 2014 black on black RS5 convertible with all the bells and whistles and my ventilated seats, sporting the aluminum package. I called as soon as I received the email alert and began my awesome buying experience with Matt while sitting at my desk in West Virginia. It was near closing time and I asked Matt what he need from me to hold the RS5, because I was going to buy it no matter what. I sent Matt what he needed and he said I will call you tomorrow and we will start the paperwork. 10 min later I get a text from Matt with a picture of my RS5 sitting behind the dealership. The next morning Matt text me with a good morning and lets me know hes on his way into work and will call me in 20 min. Matt made sure my wife and I knew what was going on the whole time and like we were sitting at his desk even though we were over 1,000 miles away. Matt has been the person you want to meet you at the door when it comes the time to buy your next car. The reviews that others have written are a testament to the character of Matt and Audi Lafayette. Once Matt has found you the perfect car and found the best rate that works for you and your budget, Gary steps in and puts the bow on your experience. Gary is a straight shooter like Matt and wont sell you anything you dont need or dont want. If he makes a suggestion of this will cover you because this wont then you might want to pay attention. Overall this really has been a great experience and thats why Im writing a review. Every time I get in my RS5 Ill of course love my RS5 but also love that I didnt have to go through hell to get it and deal with a bunch of con artist that pulled one over on me and now Im paying for it for the next 5 years. Buying a car is an experience to remember. How do you want your next car experience to be?

This dealership is beautiful!!! A smiling face everywhere you turn.. Our sales associate Matt was knowledgeable, outgoing, and very patient.. No pressure tactics used at this dealership.. We will recommend and absolutely return to Audi Lafayette..

First and foremost, In 34 years of buying cars, Mel Potier is my favorite salesperson ever. She’s honest, informed, courteous and most of all patient. She is very likeable and treated my daughter and I like family. This state of the art dealership is super clean, comfortable and stocked with amenities. There is a zero pressure feel and the staff is extremely friendly and helpful. These guys are super organized. I noticed one small cosmetic issue after a month of driving my Q7 that appeared to be my fault but I knew it was a dealer mistake. They replaced my whole front grill with barely a question asked. This is also the first dealership ever where the finance manager treated me with full transparency, respect and ethics.

If youre anything like me, shopping for a new car can be stressful. I like to get out and look around in peace. I hate when salesmen run up to you while still in the car. When I arrived Walter came outside to greet me, in the most respectful and humble manner ever witnessed. He was not pushy or overwhelming at all. After getting the vehicle I was interested in ready for a test drive, he rode in the back and explained different features to me, which I thoroughly enjoyed since Id never owned an Audi before. After deciding on this car, I had to get with my bank for finances. During this period Walter in a very classy manner kept in touch with me and kept me up to date on the vehicle. The day I was ready Walter was not, he was off, however after calling him, he got dressed and came in on his off day! I was elated, that type of customer service is slim these days. I was extremely pleased with everyone there, they all smiled thanks and congratulated me! Audi Lafayette is the best dealership ive visited thus far in Louisiana and ive been to more than 10 in the last few weeks.

Had an excellent experience with Chris Page. He knew all about the vehicle and was courteous throughout the entire process. Very easy and painless process. The entire team at Audi Lafayette were awesome! Will continue doing business with them in the future.

Went in not expecting to purchase but was blown away with the experience. When you ever need a car go see Mel has a great attitude and makes you feel.welcome. Go see her you wont be dissappointed ask for Melinda the next time you are there!!!!!

These guys are awesome. What a fantastic showroom. I went there for an Audi A8 APR tune, and the guy I worked with, Adrian, couldnt have been more helpful. Its obvious he knew what he was talking about. Honestly, I was a little wary of traveling all the way to Lafayette. There are two Audi dealerships that are closer but I made a great decision. Fast, friendly, clean, helpful, knowledgeable, I would recommend them to everyone.

Matt and Mr. Parker gave us a really great deal. We looked at four different models and finally chose Audi A7. Matt is very knowledgeable about all the car models. Matt texted me couple of days later to make sure if I had any concerns or questions about the car which was really surprising. Awesome experience and Awesome deal. Thank you Matt and Mr. Parker.

Jenny Prudhomme was wonderful to work with. Very knowledgeable and she takes customer satisfaction seriously. Frank worked out a great deal for us. The dealership was impressive and well maintained. Definitely recommend Audi of Lafayette.

The car buying experience and customer service is as good as it gets at Audi Lafayette! Sutton Lewis and the rest of the Audi team went above and beyond to make every part of the buying process go as smoothly as possible and make sure that I left completely satisfied with my purchase. I look forward to working with them again in the future! Highly recommend!!

Service Department was awesome... As expected. Always professional and friendly

My entire experience with Audi Lafayette was excellent. Everyone friendly, informative, great service and reasonable prices. Looking forward to the journey with my new Audi family.

We definitely need to thank Jenny and Frank for the awesome experience at Audi Lafayette. As soon as we walked in the door we were greeted with welcoming smiles and warmness. Their state of art facility is not hard on the eyes either. Jenny answered all our questions, made us comfortable throughout the process, and Frank did the same. Thanks guys we will be back for our next purchase.

Dylan was really good in giving all the information needed. Nice staff.

Got a 2020 Q3 today- just waiting on delivery! Thanks Mike- and the financing team- you guys are awesome!

We had such a great experience with everyone at the Audi dealership. Jorge is such a nice and friendly gentleman, we could talk to him for hours. He was like family to us. Melinda was super nice and helped us with getting our vehicle and any information we needed. They made car buying so easy. This is how buying a vehicle should be, a great experience. Our baby boy got himself an Audi car too. Thank you all so much.Aaron and Allison LaFleur

Best service department on the planet!! Would highly recommend Diogo Tavares to see as your service man. He went above and beyond for me recently and I am a customer for life!!

I purchase a Q5 about a month ago and couldnt have done it without the help of Jenny!! She helped us get the absolute best price and was so knowledgeable about the car itself! Her great personality and awesome customer service skills made the car buying process a breeze!

I will start off by saying I am completely in love with my Audi. It’s beautiful and so exciting to drive. I’ve loved it from the moment I saw it. However, I do wish I’d purchased it elsewhere. The customer service I received at this dealership was absurd. This was my first car purchase and the particular salesman I’ve dealt with (Craig Andrus) made my first car buying experience nothing short of a nightmare. I feel like he took advantage of me being a young woman buying a car for the first time. For one, he was not knowledgeable of my car at all. How can you sell something and know absolutely nothing about it? He told me twice that my car didn’t have a back up camera, and it does. He didn’t tell me about parking assist, which could’ve helped in tremendous ways. Every spec I know about my car, I had to learn on my own. I used to work in sales, and we were trained to be knowledgeable of our inventory, but I guess this doesn’t apply to Audi Lafayette? Extremely unprofessional if you ask me. Train your employees to know the cars they sell!!! Also, before purchasing the car, I was denied a discount and promised (by Craig) that Audi would be responsible for removing two small dents on the car door, free of charge, but he has never followed up with me about this matter. I’ve tried to call him numerous times, left multiple voicemails, to no avail. When I finally was able to get in touch with him MONTHS later, he says, “I’m sorry, I don’t remember making that promise to you, and I must’ve missed your calls because I had a full plate.” Whaat? Are sales people not supposed to build relationships with their clientele? Follow up? Why not just discount me the car? No integrity, and extremely unethical. So I decided to share my experience here, and I’m considering consulting an attorney about this. I did speak with Mandi H., who of course never returned my call. Totally deceitful dealership! All I can say is, if you are shopping here, make sure you know everything there is to know about the car you want FIRST, and make sure EVERY promise is documented.

I have given this dealership a good rating because they worked very well to help me get the car I wanted, and to get it quick and easily. Staff was very friendly and easy to work with.

1 Star was giving them more than they deserve. I completed a deal on a Used 2017 Audi A4 from this dealer, paying a deposit and everything. Then the recall on the A4s hit and they informed me that they could not sell me the car until it got fixed, the day before I was coming to pick the car up. That was not the issue, i was willing to wait. While I was waiting for the recall parts to arrive, this dealership decided to SELL THE CAR TO ANOTHER PERSON, despite my deposit still being held by them for the car! They fronted the whole thing by suggesting that another car came in but would be a higher price. It was not until I turned down the higher priced option that they called to tell me that the car that I contracted was sold to someone else.Purchaser Beware - until you have driven off the lot with the car, you have not purchased anything with this dealer. Deposits MEAN NOTHING!!!I was even interested in the higher priced car, but with nearly double the miles on the car plus a reported accident (vs none on the one that I first wanted) I did not consider the higher price a reasonable option.New update!!Even more interesting - I happened to find the post that they put on facebook congratulating the person that bought the car. I made a comment about it on the post - and I see they took the posting down! So they sold the car on the 12th of August and started talking to me on the 15th to Out of the Blue send me a text seeing if i was interested in the other used A4. It took them until today the 21st to tell me that they sold the car only because I said that I just wanted the one that I contracted for. Pretty sneaky Audi Lafayette!

Audi Lafayette is the best. Amazing customer service before, during and after the sale. The service department is second to none. Proud to be a part of the Audi family!

Audi of Lafayette matched me with my DREAM SUV! Beautiful dealership, Fantastic selection and Wonderful employees! Melinda, Jorge and Gary made the entire process seamless ! This is the way car buying should be ! Thank you so much! Shawn and Ali King

I purchased a 2013 Denali from there on Sept 25. The 3rd row seats were missing in the vehicle and the dealership agreed to order a new set prior to me driving 1.5 hrs to store. Ive called the store several times and have spoken with both new and used car managers whom both promised to return my calls with tracking/shipment information but neither has. Now I seem to be receiving the run around since taking delivery of my vehicle. I expected premium service from a premium dealership however this has been the opposite. As of now I still have a vehicle in my yard that is useless to my wife and family .

Audi Lafayette was a huge disappointment. I understand that this may come as a surprise given that they have only 5 star reviews, but please pay attention! I negotiated the car price with Matt, one of the sales reps, via text messages. After we came to an agreement (which he said he confirmed with Frank, the manager) I came in to complete the purchase of the vehicle. I was already approved for a loan and the deal was practically done. It turned out that the paperwork that they tried to get me to sign did not match the agreed price (?!?!). Matt claimed how he misunderstood our text communication, which, by the way, clearly stated the agreed price. He then went to speak to Frank and came back to let me know that there is nothing they can do to make his mistake right. Frank didnt even bother to come out of his office to speak to me himself and resolve the issue until I asked to speak with him. Once I finally got a chance to talk to him he blamed everything on his employee (?!?!) and said that he could do nothing. He then indicated how he felt he was doing me a favor (?!) by throwing in a small extra discount which really tipped me off because he had made similar comments on a previous occasion about the value of my trade-in. At that point, I decided to walk out of the dealership.Even if Matt made a mistake that should have been resolved internally. Not once did the manager genuinely apologize during our conversation. He also never attempted contacting me after the incident to resolve the issue. This is definitely not a way treat your customers!P.S. They use cheap marketing tactics such as claiming that they have the most competitive price in the 500 mile radius when they clearly dont (everyone make sure to check the prices on the web before purchasing from them!), telling me how a similar car by competitors (Mercedes and BMW) do not hold value as well, telling me not to purchase a BMW but rather lease because its a terribly poor investment, etc.

Great customer service. Friendly people

I went on a sunday to look and do research and found the type of vehicle I was looking for and it was open. I sat in it to see if it had good leg room and a voice came over the intercom and said if I didnt get out of the vehicle I would be shot. So my family and I left and will be looking elsewhere. If it was such a huge deal then maybe check to see if your vehicles are locked before you leave on the weekends.

Just purchased pre-owned 2016 A6 Prestige from them. The Sales Manager, Tim, Finance Director, Gary and Sales Associate Dylan were exceptional. Very communicative and fair in dealings as I was coming from out of state to make purchase. Tim also shared some information about the car while I was in route that he had just noticed to give full disclosure and agreed to make it right and reimburse me for getting it fixed locally. Also, one of the items mentioned in the car ad was missing so he had already ordered it and was having it shipped directly to me. All of the staff were very friendly including Sales Associate Haley who was the original person that I spoke to when making initial inquiry. With out a doubt if I was local, I would be dealing with them and would never hesitate working with them in the future.

I had a great experience at Audi Laffeyette! The service was great! Everyone was extremely nice and great customer service! I definitely recommend Audi Lafayette!

I never had awesome online experience shopping online for vehicles before....first time buying new suv i decided to go online to look for detail info for a certain one that i like...Chris Shear is the one helping me through all the time i need to know about audi Q7 and Q8 that im really interested in owning one. He is so helpful and patient even he spends time searching and providing whatever you need to know about that particular audi vehicles....i would 110% recommend him to my family and friends who would like to buy audi...he is a star online sale assistant👍

FRIENDLY STAFF GREAT FOOD AND BEVERAGE

THEY SOLD ME A CAR WITHOUT HAVING THE TITLE! Bought the car more than three months ago and they still haven’t provided title. Do not buy from them.

Beautiful facility. Just went to an event there recently and was very impressed by the luxurious space they offered.

I saw a particular pre owned vehicle from this dealerships site and spoke with very friendly rep. He told me vehicle was in the shop and will be ready in few days. I receive confirmation email yesterday saying vehicle will be ready by noon today. so I set up an appointment for 1pm because of reps lunch time.Last night I receive a reminder email and today I receive reminder phone call. All good and I show up on time. Im told rep is not there because its his off day and vehicle is not there because of the delay... ???Why would rep tell me hell have early lunch to meet me at 1pm and forget its his off day? Most disappointing part was not seeing the car after confirming theyll have the car... only thing Im told is, well let you know when it comes in.This review probably dont mean anything to the dealership but Im very disappointed and wasted my lunch hr for nothing...

Professional & courteous staff plus a beautiful and state-of-the art showroom make this dealership a cut above the rest!

Great experience, fantastic staff. Trent went above and beyond to help me find the perfect car for my family.

I took a drive to Lafayette from Austin TX and the whole way there I was hoping that my experience was going to make my long drive better, they were very respectful to me and my wife and we had a chance to meet the Manager Mr. Mike Handwerger that make sure to let us know how much he appreciate our business.

Amazing experience and customer service, we have purchased two Audi’s from Ryan and each time the sales team has treated us like royalty with the utmost respect. We have bought other vehicles from other dealerships before and the experience does not compare to the way Audi Lafayette does business.

Great people!

Great staff makes your needs priority! Service center is quick and professional.

Best experience we ever had at a dealership. From Haley, who helped me set up the appointment, Frank, who gave me what I needed for my used car, Melinda, who showed the car and explained all the numbers, and the main man Gary, who worked his magic and got me the interest rate and final payment that we could live with. When we are ready to buy a new car, it will be from Audi of Lafayette. Thanks, the Lombardos