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Harley-Davidson
2120 Broad St, Lake Charles, LA 70601, United States
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Harley-Davidson
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La
Review №1

Limited stock due to the chip shortages but still able to find something I wanted!!

Cl
Review №2

Harley dealers make or break your experience with the brand. If they were all like Lake Charles, Harley would be in real good shape. These guys are honest, fair and down to earth. The helped me with install tips well enough to tackle a full system first try. I’d travel the country to buy a bike or parts from this shop every time. Thanks dudes!

Ja
Review №3

My local dealership has been family for 30yrs. I always try to do my purchases with them

Po
Review №4

Old lady owner is the rudest, most bitter human being I’ve ever met! Told me to fill out the survey on the shop that Harley Corporate sends you when you purchase a new bike. Then in a threatening tone told me that she will read what I write in the survey. NEVER EVER AGAIN! How are they still even open?!!

Na
Review №5

Awesome shop. Great and friendly assistance!

Ph
Review №6

Love the owner, a sweet little lady who loves to talk. I say little because Im 6 ft.lol. very clean store great mechanics. Good selection of womens clothes.

Ga
Review №7

Billy very helpful on Bike purchase Thanks

#W
Review №8

The customer service was FABULOUS. Every one was more than helpful. My experience was flawless. I will purchase my next bike here. Was worth the drive!

Ju
Review №9

A little small but they had the parts I needed

St
Review №10

We are here from PA doing storm recovery for the power company. They were closed, but the owner let us in to do a cash sale. Awesome people!

Ro
Review №11

The staff was exceptionally nice and very helpful! We enjoyed the experience!

Jo
Review №12

This place was so cool and the people that work there the people that work there were very helpful and very nice

Br
Review №13

We totally would have walked out with a bike!! Fantastic customer service!!

My
Review №14

Great people. Felt like home as I was welcomed and free to enjoy this as one of my regular rest stops.

St
Review №15

Been dealing with Billy and Nina Dorthey at Lake Charles, must be 40 years, great Americans and Best Prices on Harley Davidsons, and accessories. Even after three hurricanes in last three months👍2020

Me
Review №16

Love that Harley shop high dollar

Vi
Review №17

These are honest and good people. Very knowledgeable of the bikes. Able to answer any questions you may have . The sold me my Harley and I couldnt be more pleased with it

me
Review №18

My Boyfriend got one.

Ja
Review №19

Staff seems friendly and easy to deal with. Purchase of my bike went great. Getting a tag for the bike has not been so great. Purchased in the summer of 2019 and never got a tag. Now due to covid its going to be delayed more. Main issue with the dealer is the lack of response and the oh well attitude i got when i was finally able to get someone to answer the phone. First impression was great but after they sold me the bike the customer service has definitely dropped off.

Mi
Review №20

Derrick was awesome. Nice staff that was eager to service me. The place is set up nice. Get what you can because inventory goes fast.

Ka
Review №21

Great place. Lots of Harley Davidson items. They have clothing, boots, gloves, hats, T-shirts, jackets. They have a wide selection of motorcycles on the floor. Feel free to go in and ask some questions! Everyone I spoke to was very helpful!!

Tr
Review №22

Colleen was awesome. Helped me find many items I really liked. Very sweet lady. Great customer service, although youre register needs some updating. Over all great shopping experience.

Jo
Review №23

Very helpful.... Better than perviously reported. Quick friendly service, but not pushy. Definitely return for any needs I have. Havent used service department for repairs, but if as good as parts and sales Ill seek out their help.

Sh
Review №24

I met the sweetest ladies here. The owner, Nina and the motor clothes chic Denise are so great and friendly. I DEFINITELY suggest checking out the oldest Harley-Davidson dealership in Louisiana!

Or
Review №25

I have been to quite a few Harley Davidson stores, and have not had this issue until today. If you are a female, don’t even bother. The store is geared to the men, with hardly any choices for women. Also, usually when you walk into a Harley store, you get greeted and someone asks if you need help. Nobody spoke to us until we walked up to the counter to ask where the women’s shirts were. The store was not even busy. Only one other customer was in the entire store. Very disappointed

Ro
Review №26

Oldest dealership in Louisiana has forward thinking outlook!

Je
Review №27

I liked the store. But there wasn’t any selection for my wife to get a T-shirt with the store location on it. And all the women’s shirts were 3x the cost as the men’s.

Re
Review №28

Darren is very knowledgeable. The show floor is small and the variety and colors if bikes are limited there. They have a decent collection of clothing and riding gear. The parts department has a lot of options for add ons.

Sa
Review №29

I saw they have affordable Harleys just my size and I want one and I love the 3 wheeled Harleys too. Ive been in twice just to look. They sell clothes there too.

J
Review №30

One of the best friendliest places one can go when looking for a beautiful motorcycle

Ga
Review №31

When the owner tells you straight up they dont want to service your bike because it wasnt bought from them, it kinda rubs me the wrong way. I DID give them the opportunity for my business before I went out of town to get what I wanted. They just didnt have what I was looking for at a good price.Now due to the first sentence, I always go to other dealers, and come here as a last resort.I would prefer to shop a small (and local) Harley dealership as they are. They have some how been able to remain an old school type bikes as much as they can. They ARE NOT the Harley Boutique as most all other dealers have been forced to become today by the company. I DO RESPECT AND APPRECIATE THAT!

Jo
Review №32

Not a very large dealership, but very friendly staff and decent selection considering the amount of floor space they have to work with.

Ev
Review №33

Great customer service friendly staff! They are small but have a great selection and gear a lot of services toward women .Love this place !

Bo
Review №34

Its a Harley dealership. Courteous and friendly staff. Nina is still there, known her since the 70s. Good people!!

Jo
Review №35

As long as you don’t have to deal with one particular female person, the rest of the dealership is great. Service department has done me right and general merchandise department was helpful.

Bl
Review №36

Oldest dealership in Louisiana if Im not mistaken and great service

J
Review №37

Its a good store but their on hand stock is limited due to space. If they had more bikes on the floor, Id probably rate them five stars.

TH
Review №38

People here were amazing. Very helpful and pleasant.

Ma
Review №39

Good people, good selection of bikes and parts.

Jo
Review №40

Wow you have to go to understand Wow.

Ri
Review №41

Poor selections very poor help in clothing section. Salesman seems uninterested in helping.

ro
Review №42

These guys are great. Excellent work,timely turn around. I will definitely be back!

sh
Review №43

Friendly knowledgeable Staff. Great place to buy parts, accessories, clothes, & anything you could want/need for your HD.

Ea
Review №44

I have Been to quite a few Harley dealerships and this one BY FAR is the worst! When you go to their web page their headline is Oldest Dealership In Louisiana! and it may be, but it is also the SMALLEST dealership I have ever seen! As I entered the establishment I proceeded directly to the apparel counter to ask for a poker chip. When the older lady pulled them out, I grabbed the one I wanted and I started to walk further in to the building to continue to shop. The lady belted out Sir you have to pay for that here! as if I were trying to steal it. So I payed for it and left. The staff put off the vibe as if the group I went with was a burden for them to have to work and be polite. I will never go back.

Da
Review №45

Great people in parts dept very knowledgeable and couldnt have neen nicer

So
Review №46

Great selection and service before and after the sale!

ha
Review №47

Enjoy coming here the guys here are always friendly and explain everything about the new bikes which is very helpful bought my first Harley here.

Al
Review №48

I was on a road trip with a friend and we stopped for the night in Lake Charles, La. I walked out to get something out of my bike and noticed cords of my rear tire. I searched Google for local motorcycle shops and found two close to my hotel. Harley-Davidson of Lake Charles and Honda of Lake Charles. Harley opened at 8:00 AM and Honda opened at 9:00 AM, so I called Harley first. I told the parts person that I had a 2014 Victory Cross Country Tour and I on a trip and needed a rear tire. The response was, do you know the size? I told him it was a 180/60-16, and asked if he had one? He said well let me check on that. He came back and said he had a 180/65-16. I said okay, do you know how much difference there is in the two? He said well I cant be sure, but all you can do is try it. Then he said with a chuckle, you know it says Harley-Davidson on the side of it? I said yeah know, but I need a tire. He replied, okay well Ill be happy to sell it to you. I said great, can you put it on today? He laughed and said, we wouldnt put a Victory on our lift! I said what? He said this is a Harley shop, we dont work on Victorys! I said you couldnt tell me that at the beginning, when I told you I had a Victory? He just chuckled and said, well I will sell you a tire. I told him no thank you, and hung up, and people wonder why Harley riders are leaving Harley for Victory and other models more and more.Thank God for Honda of Lake Charles. I got there early and was waiting, when they saw me they opened the door and said come on in, its cooler in here. They service was top notch, the staff was very helpful and they stay to get me back on the road. By the way, they didnt have a new tire that would fit my bike, but the owner came in and said he had a used tire in fair shape. I looked at the tire and could not see anything wrong with it. He said he didnt know anything about it, other then it did look that bad. Then he said if you want it ? Its your, I would just have to charge you the labor to mount it, and of coarse I cant guarantee it. I completely understand and yes thank you. The tire got me the rest of the 1000 or so males home and probably has another 5000 or 6000 in it. Great Service, Staff and Attitude!Maybe the Harley shop could go learn about customer service and attitude from them.

Ty
Review №49

Mr billy and his mother have a well respected establishment

Jo
Review №50

Harley dealerships are my favoriate thing, always great people to greet you at the doors

Pa
Review №51

Very rude sales girl in the clothing dept Very limited clothing options to choose from. Go to Beaumont or laffeyette for better service and way better clothing selection

Jo
Review №52

I love all the motorcycles they are very nice looking any type you want

Ji
Review №53

Service kid didnt even want to hear what was wrong with bike all i heard was cant get to it. We have 2 techs and their full up. CANT tomorrow the next day or next week.

An
Review №54

Sales staff is always friendly and willing to answer any questions. I never feel pressured. I never feel ignored like other dealerships. When i decide to buy another harley, lake charles harley is where i will buy.

Be
Review №55

Very friendly. And. Helpful.

Ru
Review №56

Horrible experience... no one greeted us as we walked in today. Lady at the motor clothes never said a word to me... ABSOLUTELY NO CUSTOMER SERVICE... HORRIBLE SELECTION IN CLOTHING.... RUDE, RUDE, RUDE. WHAT A WASTE OF MY TIME... DONT GO OR BUY FROM HERE....

An
Review №57

Great bikes not a Hugh selection but they have accessories also

Mo
Review №58

Great people there, and great product.

Pa
Review №59

Very nice staff. Friendly and outgoing 😊

Ja
Review №60

Very helpful parts department

De
Review №61

None of the employees are customer friendly me and my father felt as though we were a burden to everyone who worked there. their was an old lady who was extremely ugly to us when we would ask questions and they would rather stare at you the whole time your in the store instead of being polite and asking you if you need help. terrible dealership.

ch
Review №62

Great service and very informed. Great place.

Ca
Review №63

Great place with the remodeling they did

Ro
Review №64

Found everyone willing to help anyway they could

Dd
Review №65

Friendly staff great shop

Fr
Review №66

I have lived here for three years and have always enjoyed coming in to visit this dealership. Their prices are fair and in many cases beat the prices of lafayette and beaumont harley davidson. The staff is super friendly and helpful. Thank you Allen for always being so helpfull in finding the right parts for my bike and for not over charging me like other Harley dealerships.

Gr
Review №67

The worst experience I ever had buying a harley. The staff Is very unprofessional and pushy. For the older lady that works in apparel hats off to you for being the worst in customer service. I went in looking to buy another helment. I found the perfrct helment but didnt have the color I wanted. The older lady said we can order it find your size because when I place the order its yours and can not be returned. Ok fair enough.Well I put that off because a good friend of mine goin to buy a harley that weekend so I said ill wait tell then when we go to cajun harley. We end up not being able to make it to cajun harley so I went back to lake charles harley to order the helment and I ask the older lady to try on the helment for size. She told me well didnt you try one on last week for size. Very rude.Thats why I bought my harley from cowboy harley. My friend and I went to cajun harley to buy his. Today me and another frind going to cajun to buy his.They lose so much buisness because of poor customer service. Now to the part dept. The same day with helment shopping at lake charles harley I went to the parts dept. I wanted new pegs. Once I found the pegs I ask the guy behind the counter is it something that I can install. He replies I dont know can you. Rate lake charles harley from 1 to 10 I give it a -10

Be
Review №68

The people were very nice and helpful!

Rh
Review №69

Freedom starts on the road!

Er
Review №70

Love it

Jo
Review №71

Friendly service, treat you like family.

Ga
Review №72

Good customer service small selection on helmets

AL
Review №73

This place was already closing 20mins till and they have the doors close I was stopping by from out out town wont stop. Hear ever again.

ke
Review №74

Helpful staff, way better then cowboys !

Wi
Review №75

Great customer service with great inventory

Da
Review №76

The salesman Darrin in Kane are Very friendly and eager to help.

XX
Review №77

Stopped in and was greeted immediately, courteous staff.

Ge
Review №78

Staff was very friendly and cooperative.

Ti
Review №79

Thats my favorite place to shop for clothes.

Da
Review №80

They still honor the military!!! 😎

To
Review №81

The only reason they get one star is because theres not a no star option. Crappy service department

Ro
Review №82

Friendly and most helpful.

Na
Review №83

Great product and people.

Jo
Review №84

Great place so helpful

Mi
Review №85

Parts dept dont know anything

Jo
Review №86

The shop is small but its worth the ride.

na
Review №87

Very friendly and helpful!

Br
Review №88

Friendly helpful staff

Re
Review №89

Always fine.

Ke
Review №90

Good service.

Ge
Review №91

Very good service

Is
Review №92

Small dealer but it had what I was looking for

To
Review №93

Get treated like family!

Ba
Review №94

Not impressed with the service.

Pa
Review №95

Good selection of bikes

Ro
Review №96

Only place for Harley parts

El
Review №97

Awesome place!!!

De
Review №98

Very friendly staff and clean establishment

Ge
Review №99

Bought a new helmet

To
Review №100

GREAT DEALER

Information
56 Photos
100 Comments
4.3 Rating
  • Address:2120 Broad St, Lake Charles, LA 70601, United States
  • Site:http://hdoflc.com/
  • Phone:+1 337-436-0022
Categories
  • Motorcycle dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–3PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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