Highly recommend! We had 3 local A/C companies visit our home and provide quotes. Wards came in much lower in one case over $8,000 lower and for a better unit, as well they offered a much better warranty both on service and parts than the others. They were professional, clean, on time and importantly very knowledgeable! We had done a great deal of research prior and Wards answered all the questions, unlike previous quotes that wanted to sell us off brands and smaller than needed units. A week after installation, they returned as promise, installing a vent that was on back order. We highly recommend Wards based on our experience and exhausting research!

We have been a customer of Wards for a long time. They have great workers and office staff. When we recently had an issue with our AC they were honest about the repair and gave us multiple options with competitive pricing.

Customer service permeates throughout this company. Cant say enough good things about all of the people that Ive come in contact with at Wards. They are professional, courteous, patient, and provide thorough explanations. They do what they say they are gonna do! The service technicians are knowledgeable, able to quickly identify issues, and very courteous. So glad that I chose this company to handle my A/C needs.

Came out on a Saturday to get our AC fixed with no grief!

Not only was Wards Air Conditioning the original installer of our A/C systems, but we have had them come back for the past three years for an annual maintenance, cleaning and inspection. In all cases, they have been extremely prompt, professional, and have done an excellent job for a very fair price. Highly recommend!

You can trust Wards & their office staff. I am very happy with the service I receive.

Prompt, thorough, friendly. always does a great job. Wards has serviced my air conditioner for many years and always does a fantastic job.

After having a bad experience with another company, I called Wards for general AC maintenance. The office staff and technician are very professional and responsive. The technician was thorough, explained everything well and didnt try to push anything on us. Based on my initial experience, I recommend this company.

The tech they sent out was abrasive and extremely rude. It was the worst of consistently mediocre service over the last few years. So glad to have found a professional company going forward.

Very positive customer experience.I was impressed with how much time and attention to detail Bob gave my three air conditioners during my first maintenance visit.Now looking forward to a regular relationship with Wards.What a welcome breath of fresh air.Thank you.

We have used Ward’s to care for our central air conditioning system for years. We highly recommend this company. They are prompt and dependable. The service men are professional and efficient. They keep our home cool and do so at a fair price.

My experience with wards air conditioning was great. Tech went straight to the problem and had me cool again in no time. Price was reasonable also.

On time, reasonable price, professional service

Service man was friendly and very knowledgeable.Would definitely recommend using their Service.

Eighteen years of service making sure the unit runs efficiently. Never trying to sell a new unit unless the unit is done! My daughters and son-in-laws have made the mistake of calling others. One mistake and back to the best, Wards. Awesome honest professional company!

We’ve been using this company for 17+ years. Awesome service, pricing very reasonable, we couldn’t be happier!

The day that I called they were very busy.. Told me it might be late in the day but they would get there. Top notch communication with me throughout the day.. Service technician MIk Was very knowledgeable and professional. Will be the only company I call for air conditioning and heating needs.. thank you

My family has been using Wards for over 30 years now. They are top notch. Today was no different. Matt was on time and knocked out what needed to be done fast. Thank you Wards for your great service as always.

Great company. Great service.

The customer service here is horrible. they set up an appointment for me today at 1pm and i called after 1 asking about the tech. i was told the tech is eating lunch so someone will come through at 130,2,230.... appointments definitely means nothing to this company.

Techs are courteous and efficient

Wards were the subcontractor on my home a year ago that installed my AC system. I loved the guys back then. They were all very professional during the installation of my AC system, so when it came time to have my system serviced a year later, it was a no brainier. I called Wards and the service department did not let me down. When I called to make my appointment I was already in their system, and I loved that they used Sue and not my first name. Somewhere in their records they made a note that I do not like to use my first name. The service tech was great, he kept me informed and even cleaned up the little bit of insulation that fell out of the attic. As you can see, Wards has made me one happy customer.

I received a call from the service department telling me the technician was on the way. When Jeffrey arrived, he had on his mask and was extremely courteous and friendly. He took time to answer my questions and he cleaned up behind himself. He was very knowledgeable.

The best AC service around. Always professional, friendly, and respond quickly. There yearly maintenance plan is a great value. Keep us cool in the summer & warm on those cold winter days.

Wards air conditioning installed a new 5-ton train system and with air handler and humidity control in April of 2018 and were saving 20% at least on our electric bill over the unit that was replaced that was damaged during the hurricane in 2017 their services dependable and high-quality the installation was very high-quality and I cant recommend them more.

I have done business with Wards since the 90,s great company i highly recommend there services.

I received the email requesting feedback while on the phone asking to speak to the service manager. I was so irritated that I thought it best not to post a review until I talked to Carl. The appointment was for a check - A/C was working fine.My issue was that I had scheduled the appointment two weeks ago and was willing to wait so other emergencies could be handled. The day of the appointment arrived and I expected the technician between 1 and 3 PM. I had not heard anything from Wards, so at 2:30 PM, I called to inquire if I had the correct date/time for the appointment. I was told that the technicians appointment ran a little long so he was just finishing lunch. I asked why no one had contact me and was told - we dont do that. Okay, so at 4:15 PM the technician finally showed up. He was very pleasant and told me the service managers name - thus the phone call mentioned above about the lack of communication and lateness of the technician.The technician told me at the end of the visit that everything checked out and I didnt need any service to the unit. I was overjoyed! Not a big bill, just the usual $87.00 maintenance visit.A/C worked great last night. I went out at 9:30 AM this morning and set the thermostat at 78 degrees. Got home about 3 PM and the temperature was 84 degrees. Chalked it up to me not setting it correctly. An hour later I was still hot and checked the thermostat. It was now 85 degrees! I checked the breaker box and all of the breakers were set. I reset the one for the A/C just to make sure. Nothing. The a/c unit shut off and the temperature was still 85 degrees. I tried turning it off and back on - but nothing. Fan only runs if I put the switch to on! Its getting hotter!Called the after hours line at 6 PM - its now 6:15 PM and no call back.Good thing my check has not cleared the bank yet! Ill let you know if this gets resolved.UPDATE: Well the good news of yesterday turned out to be a $650 bill today. How can everything be good on Wednesday and then the fan motor and compressor (I think) go bad overnight? I will talk to the service manager and see if theres any recourse. Just glad I didnt go on a shopping spree today with the money I had set aside in case there were problems!

I had to replace one unit and had a new unit added all in a single week. Wards got all the work done faster than expected and it all worked great from the start. The new units are a big upgrade from my old equipment and it all got done quickly. The guys from Wards are professional and pleasant. Thanks

Everything went smoothly. I have only had positive outcomes with your service team.

The technician arrived on time, explained what services he would be doing for the bi annual check on our air conditioning system and asked if we were having any problems or had any questions. He was professional as well as friendly leaving us confident in our selection of Wards for our air conditioning needs.

Technician was knowable and handled he job very well. He assured me.the unit was okay, changed the filter which I appreciated as I can no longer get on a ladder. Thank you for many years of competent and excellent service.

Wards was quick to come and do the service and easy to work with.

Billy came today. He did a great job servicing my air conditioner. Thank you Billy.

I have used Wards service for years. I have always been impressed with the professionalism of the people that work there, from the receptionist to the guys in the field. I have referred them to a number of my friends. I recommend them to whomever reads this. Bill K

Always attentive, professional and courteous. Only concern is the smell now coming from our Master BR unit. The technician said it was likely the cleaner they use now. However, the other two units in our home do not have this smell.

They are very reliable and go over and above to make the job right. Barry Hall was excellent in his attention to detail and customer satisfaction. I recommend this company and the technicians.

Jeffery was very professional and thoroughly explained his findings and the work he did as well as offer some very good suggestions on how to avoid future issues. Well done!👍👍

I have been using Wards since 1995 for both my business and home. I have always been happy with the excellent service and price. Highly recommended!

Wards staff are always courteous and approach their efforts in a very business like manner, i.e. no shortcuts in inspection and preventive maintenance services. Ive used Wards for over 20 years and will continue to utilize their services for all my A/C needs.

Ward’s installed 3 units 13 years ago in my new home.... They’re the only company that I call to do my service ones a year! I’ve been very pleased! I always call & ask for Bobby! He does a great job!

I have been using Wards for over 20 years. I have found them to be trustworthy and competent. With Wards I dont have to worry about problems with my heating/AC system.

Shout out to Wards air conditioning for dealing with the crazy woman from Massachusetts.! We just moved into our home and had concerns. The women who answered the phone were extremely helpful and patient with me. The technician who came was polite, informative and so helpful!

We have been using Wards AC for years to both install and maintain our AC unit and have been very happy with their service! They always respond and arrive promptly when called. The service men are friendly and they get the job done quickly. They always clean up behind themselves. They are friendly and pleasant. Great company!!

Customer Service? Not here. Honor warranty? Not here. What did I learn? Not to use Wards any more. Im only out $78 and a part. Ive switched to a more reputable company. Good Luck!

On time and fixed my problem in less than an hour. I will be calling Wards Air Conditioning if I have air conditioner problems in the future.

Ac out 12 pm. Called wards, very helpful on phone scheduled us for 5 pm that afternoon. Office called at 5 said technian was on his way. Jeffrey arrived at 530, got right on the problem and had us fixed within the hour. Jefferys vehicle and appearance were very professional. Explained in detail what was needed and recommend future pm that was needed. Price was very fair. Will call again and recommend to others.

I have been using Wards for years. They are very reliable and honest. They have always taken care of all of my A/C services and I would highly recommend them.

Wards has handled all of our AC needs for the past 10 years and we have experienced nothing but excellence, fairness and professionalism. Highly recommend them!

Great service, on time

Wards service 15 years, Mic was great, have new guy Jeff, he did all detail very good, only problem 2 days and late to get him here

I called on a Friday morning and scheduled for a tech to come out the same day in the afternoon. I was also told the tech, or somebody, would give me a courtesy call prior to arrival. Well, nobody called or showed up.I can’t comment on their workmanship, since they never did any work; the 1-star reflects their lack of calling and showing up.

Ive purchased 2 Trane system from Wards. Barry was the person whom came out and provided us with a quote. He was very professional and very knowledgeable. The service techs whom I have dealt with have always been very courteous as well. Highly recommend them!

Be sure you know exactly what they are quoting you. Come to find out after buying a new AC unit for over $6000 they dont replace any of the lines, which is what I actually needed in the first place. I am not an AC initiate. I dont know much about them, or whats involved in installing them. The fact that parts of the system were not being replaced when I bought a new unit was not explained to me at all. So even after buying a new unit, my problem isnt fixed, but these guys wont cover it. They sold me a new AC based on bad information, and now are saying I have to pay another $600 to fix the problem that I bought the new AC to fix? You have got to be kidding me. Find another company, these guys arent going to take care of you.

Wards has been giving great service for years. Always on time and fair pricing.

Wow. What a way to treat your customers. Need to replace my a.c. due to consistent problems. Two friends recommended Wards because they have had good service with them. Guess I should have read your reviews before I called. Your rep failed to show up for a follow-up appointment to measure the ductwork. Nor did he bother to call and reschedule. Found out he did not go into work due to personal problems. Well, okay, you can sure do without my business. Will gladly go elsewhere.

I called in August, busiest time of the year, the air conditioning at my office, had ceased to function and smelled burnt. The call was placed about 9:00 am, at this time of year in Florida, most companies have a waiting list. I was told that they would get to us that day but late in the day. True to their word, Robert got to my office about 4:30, quickly diagnosed the problem, repaired it and charged what I considered to be a very reasonable price. After having such a long day in the Florida heat and humidity, dealing with customers that are frustrated, you would expect the technician to be in a hurry or worn out. I was surprised at how pleasant and professional he was. He was a pleasure to work with. Highly recommend this company!!

We chose Wards AC to replace our 13 year old contractor grade HVAC system. It was beginning to ‘growl’ on startup, was noisy as all get-out when running and provided Hurricane Force winds when operating to the extent that we had to turn the system off at night so we could sleep.Our new TRANE system is dead quiet. It’s even difficult to hear the outside unit running (standing right next to it) if the sprinklers are running!TRANE user adjustable de-humidification is super awesome, and the environment cleaning filtration unit is keeping the inside air about as allergy free as you can get outside a hospital setting…..The Wards team did the entire job in one shot. Removal and installation was spotless. The team members were awesome! They even got along with my mini-schnauzer. Everyone answered every question I had.This is not my first TRANE purchase, and if I ever have to buy HVAC again, it WILL BE TRANE again!!If I ever have the opportunity to recommend an installer, it WILL BE WARDS!!

Thank you for the good service this past week and for taking care of us for many years.

Appointments always kept and on time. Serviceman Matt very knowledgeable and efficient.

Installed a new 3.5 ton Trane AC system in my home. I got several estimates before selecting Wards. Barry Hall was the consultant that did the evaluation of what was needed. He was very knowledgeable and professional. He took the time to measure the home, the windows, check the insulation in the walls and attic in order to calculate the proper size system that was needed. None of the others were so extensive. He provided different options. He solved a problem we had in our large living room that had a high ceiling and was the hottest room in the house, by enlarging the small existing vent and adding a second vent. The price included replacing the refrigeration lines and the ducts near the air handler. The total cost was $6,021 for a 3.5 ton, high quality Trane Heat Pump system. They did what they promised and were there when they said they would be. I highly recommend.

Bobby did a great job,

Always on time. Always friendly. Always helpful.

My mother is 89 she wanted an air conditioner vent installed. I called on a saturday and had a return call the same day.To the point i called them 4 times one call was returned. They never called back. I found another contractor and monday it will be doneI would find someone else

Service is why I would recommend these professionals!

Great company to work with, would recommend them

Showed up at the time,I was promised,check my A/C, reported no problem.

These people NEVER keep their appointment times. Weve used them numerous times over the years and EVERY single time wed call they took days just for a tech to come out. If youre having AC issues and dont want to be stuck in a miserably hot home for a few days DO NOT use this company. An issue that was supposed to be fixed on their last visit here happened again and now stuck here enduring the heat AGAIN. Stay away from this business.

I like it when they come do the work and dont try to sell you something.

Timely response and friendly staff.

All was a good experience. Called on Friday for you routine service, came on Monday as scheduled and called before the tech showed. Lost one star for leaving muddy dirt all throughout my home. Dude, get some those boot nets they sell at Harbor Freight for $5.

Wards has done good repair work for me on several occasions. The repair people were courteous and prompt.

Best in Lakeland. Prompt, reliable and knowledgeable.

Scheduled regular maintenance/service weeks in advance, did not show up...Took afternoon off from work to be available. Get a phone call by wards last minute they can’t make it anymore...Buy your new A/C units somewhere else where they will take care of you after the sale as well.

Have used them for many years. They are reliable, efficient and courteous.

Great service, very friendly techs and always on time.

Brand new equipment being installed today.

My AC stopped working at 4:30pm. By 6:30pm they had it fixed and working again.

Great service, and quick response!!

Initially when they want your business - they are right there - no problems. Now a year later trying to get services after the sale - forget it. No call backs . Tried to set an appt - was waiting 4 hours for a return call - finally had to call them back. WHen I did get an appt it was for 2 days later after lunch Sat at home all afternoon for my appt no show - called the office - the service tech was busy on another call. This is ridiculous! Rescheduled for another day - well see but I am not holding out much hope!!! Go elsewhere!!!!!!!! UPDATE: Well third time is the charm!! Stephen (sp?) came out tonight and fixed everything - he was professional and knew just what to do!!!!! We need to ask for him everytime and anytime we have a future problem!!!

One the best ac companies in the business

Guess they dont want to sell an air conditioner. Been without air for 3 days now and still waiting on the sales rep to call. Going with someone else.

I have been using Wards for over 10 Years on my home in Lakeland. They have never had an issue with them meeting the appointment. Even while I was renting out my property, they have always taken care of the AC/Heat for me. I have always felt like their service was fair

I asked them today to fix a leak the guy indicated he doesnt know where it is or how to fix it.Then wrote on the paper doesnt want leak check and lied.AWEFUL!They also charged over $400 for freon to leak out and said he doesnt know how long it will last!Run people run!May God have mercy on his soul.

Always fair and dependable.