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Idin Oriental Rug Gallery Inc - Rug Cleaning, Rug Repair in Lakeland FL
3318 Florida Ave S, Lakeland, FL 33803, United States
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Idin Oriental Rug Gallery Inc - Rug Cleaning, Rug Repair in Lakeland FL
Comments
Ki
Review №1

Idin is my go to place for a beautiful selection of rugs for my home. I appreciate the unique offerings from a design perspective. The owner is super helpful and knowledgeable as well.

Ja
Review №2

Had a great experience at Idin Oriental Rug Gallery. Wide selection, beautiful Oriental rugs, chose two and have been very pleased with the items. Delivery and installation were done seamlessly. Mousa is very knowledgeable and responsive, reasonable pricing.We will be going back for any rug/carpet needs.Jim/Pat Johnson

Do
Review №3

We purchased a new rug for our office. The selection was great and the sales staff was veryhelpful. We were also pleased to find out thatIdin could clean our existing oriental rugs.We had a very pleasant buying experience at Idin.Thank,Don & Susan

St
Review №4

IDIN always does a great job cleaning and maintaining our carpets. They were able to completly remove a pet stain that I thought was impossible.Its amazing how a good cleaning can restore the original color and feel to a carpet.

Da
Review №5

I drove an hour and a half on Saturday to check out Iden’s shop. I was very impressed with the amount of beautiful rugs they have. My experience was pleasant as the owner took his time showing my wife and I many rugs. What a collection of heriz and more. We where never pressured at anytime. After our time spent at this gallery, we now know this will be our go to store as we purchase rugs for our home. It’s nice to know we have a qualified professional to help us buy, clean and repair our rugs as we need. Best regards, Darin surr

Ki
Review №6

I happened upon this jewel after looking all over Lakeland for a quality rug for my office. I wanted a rug that would add an elegant element to my space and Idin exceeded my expectations. Mousa provided excellent customer service and was patient as I deliberated over colors. The selection offered at Idin Oriental Rug Gallery is amazing and the prices are great too.

Be
Review №7

So thankful for Mousa and his team. I finally got my hands on a family rug that needed ALOT of TLC (dog hair, stored in outside shed...). They were able to give it new life, with a quick turnaround, and honest recommendations.

El
Review №8

I have taken rugs to Idins to be cleaned on two different occasions. Both times, I have found the staff very welcoming and helpful. In addition, both times the rugs were cleaned very well in a very reasonable length of time. I will continue to take my rugs to Idins for cleaning and recommend them to others.

Ba
Review №9

Indin did a very professional and reasonable cleaning of my rug. A pleasure to do business with! Thsnks!

ma
Review №10

The owner was very nice and took the time to show us the perfect rug.

St
Review №11

Mousa and his crew did a great job cleaning our Handmade Moroccan Rug. It had a huge pet stain when we bought it used and he was able to make it barely noticeable.

ni
Review №12

First place I went for getting my carpets cleaned and definitely will be back again! Great service and customer service.

Mi
Review №13

Several weeks ago, I took two rugs to the store to be cleaned, a 4x6 Peshawar and a 5x10 over-dyed, hand knotted, oriental rug. When I dropped the rugs off, I informed both people present, Mousa and Chuck, that one was an over-dyed rug and both rugs needed cleaning and minor fringe repairs.When I returned to the store to pick up my rugs, I saw the Peshawar hanging over a railing near the store entrance. Although the fringe on one corner had not been repaired as requested, the rug looked as though it was clean. Moments later, I saw a rug on the asphalt parking lot near my car, and it looked vaguely similar to the over-dyed rug; so I asked “Is that my rug?” When Mousa answered yes, I gasped in shock. The rug in question had large splotches where the dye had been removed (covering approximately 1/2 of the rug), and it looked as though someone had spilled bleach on it.The conversation that followed was bizarre at best. Mousa stated that he thought the rug came out good and acted surprised that I wasn’t pleased. When I asked about the large spots where the dye had been removed, he stated that the rug had always looked like that. When I said that it hadn’t, he questioned my memory and suggested I had forgotten what it looked like. He and Chuck explained that the same process used to clean my other rug had been used on this one. He then stated that this was the first over-dyed rug they had cleaned, and asked if I wanted them to try cleaning it again. Mousa requested that I leave both rugs with him. He would make the minor repair on the Peshawar and see what he could do with the overdyed rug.Several days later, I returned to the store and saw that Mousa had painted portions of the fringe and a small section of the overdyed rug. The painted areas were stiff and unsightly and did not correct the problem.When I stated that I was unhappy, Mousa offered to not charge me for cleaning that rug. He also offered a $200 discount towards the purchase of another rug. Since I had paid $1,500 for the over-dyed rug 2 years ago, I told him that was not acceptable. He then offered me a free rug pad for my 4x6 Peshawar. Eventually, Mousa offered to discount another rug by about $750. When I selected one of the proposed rugs and confirmed my selection, he informed me that it had been sold earlier that day.In summary, a $1,500 rug was ruined. I later showed the rug to two different rug dealers, and both stated that it appeared the cleaning process was not done correctly and that the wrong products were used. They concluded that the rug was ruined and were surprised that I was only offered a small rug pad and a discount on another rug as remedy for the error. Although the second rug was cleaned and repaired, a “crunchy” residue was left on the rug, and the repair to the fringe was poorly done. The rug had to be cleaned and repaired again elsewhere.Lessons learned: Take photos of rugs before dropping them off to be cleaned. Ask about the store’s policy to repair or replace rugs damaged as a result of their actions. Ensure that you have records to confirm the value of rugs that you are having cleaned.

Ja
Review №14

Excellent customer service! Bought a beautiful rug recently and also padding.Good prices too.

ch
Review №15

Excellent service ever! cooperative and on time service. attached is their nice job on my rug! Thank you

Fr
Review №16

Mousa the owner is extremely professional, knowledgeable and talented. He is also genuine, willing to help anyone with their rugs. Hear this from another pro, you will not be disappointed when dealing with Idin Rug Gallery!

Pa
Review №17

My husband and I stopped one afternoon there just to see what kind of rugs they offered! They were over the top with service, showing us many rugs till we found the right color! They were very gracious and kind to show us so many, and we love the rug we purchased, it was perfect! Would definitely return there!

Kr
Review №18

I had two of my favorite old Oriental rugs that both were coming unbound on the edges. Mousa came to our home gave me an estimate to repair and clean both rugs. He took the rugs for repair and had them both repaired and cleaned in just a few days. He was so great and moved our furniture to both remove and return the rugs. Both rugs looked amazing! The edges look new again and I’m glad I took his advice and had him clean the rugs as well because they look fantastic. Mousa is so kind and professional and it’s always a pleasure to do business with Idin.

Ma
Review №19

Excellent service and great price to clean our handmade Persian rug which was promised to be ready in a week but completed earlier and it looks like new! Thank you.

Ch
Review №20

This one of my favorite rug stores in Florida the owners are always around. I call and tell what I’m looking for they have a bunch of great choices waiting for me. Idin Oriental Rug Gallery Inc. great place to go for all your rug needs.

Ja
Review №21

I loved buying my beautiful rugs at Idin. This was my first purchase of Persian rugs, and the staff were so helpful and kind. The inventory was incredible -- one gorgeous rug after another! I loved the experience and plan to return for more.Janet Shearer

Su
Review №22

Thank you for your prompt response. Your representative was very courteous and friendly. He helped me choose the perfect rug for my needs. I will highly recommend your company to everyone I know!

pa
Review №23

Both my mother and I have been utilizing the repair and cleaning of our rugs, as well as purchasing almost a dozen rugs from Idin Oriental Rug gallery in the past decade. In addition, they were able to help us with identification and appraisal of family rug heirlooms.We have found them to be knowledgeable, trustworthy, helpful and kind.

Jo
Review №24

So patient; so understanding as I chose beautiful rugs for my home. I recommend Idin Rug Gallery to everyone I know!

ba
Review №25

I am so glad, was able to find them while I was in my mom place in FL! They did an amazing job repairing my rug. reasonable price, on time, cooperative, and professional. also I bought a nice Persian Rug from them. Highly recommended buying, cleaning, and repairing rug from them. ThanksMohsen M

Ma
Review №26

We are very happy with the area rug we purchased here. We received excellent customer service and would recommend Idin Oriental to others.

As
Review №27

Wide variety of rugs to choose from. Good price, fast delivery and service. Friendly and helpful staff. Highly recommended

Wi
Review №28

Professional service. Excellent selection and quality. Fair pricing. Highly recommended.

Ma
Review №29

Great service! Excellent results! Persian rug looks like new after it was cleaned!

sa
Review №30

Absolutely fabulous!! They did a fantastic job cleaning my two huge 8 x 10 rugs and 5 x 7 rug! The rugs went in so dirty and smelly that I thought there wasnt any hope to restore them, but I was so pleased to have them come back just like they were brand new!! Thank you!

sh
Review №31

Such great service! They came the same day to pick up my rug and cleaned it. They did a great job. I’ll definitely call on them again.

Pe
Review №32

Friendly and responsive! Our rug is in a great condition now thanks to this firm and their excellent rug repair services! Thank you !

Sh
Review №33

I had a pipe busted in my house and I called them to pick up my rugs that were all soaking wet, they showed up right away and did fantastic job to restore and wash my rugs and I had my rugs back in 10 days.I had a great experience with them and they were professional and did fantastic job on my rugs.

Ro
Review №34

Excellent quality carpets with reasonable pricing. Very happy with our purchase and plan to make more

Ro
Review №35

I was looking for a rug for my parents. I got a deal on 3 rugs altogether. The service was fantastic and the rugs were delivered on the same day bought. I recommend this store to anyone looking into buying a rug.

Al
Review №36

I stopped in while on a trip to Tampa and was so glad that I did. The staff was very helpful and friendly, and they took the time to make sure I got a rug that I would love for years to come. Im excited to stop in again next time Im in town to get my runners !!

Da
Review №37

Some of the finest right in Florida. The owners are very helpful and will treat you fairly. And if you have a rug to clean, this is the place.

As
Review №38

Excellent customer service! Owner & staff are as equally professional as they are knowledgeable about the exact services needed to get the job done- and done RIGHT!!! Very HIGHLY recommended!!!

Ro
Review №39

Worked hard to give me the best deal he could :) good people from my experience.

Jo
Review №40

I took my rugs to Idin for cleaning and repair. They immediately identified the rugs origin and quoted a reasonable price for their cleaning and repair work. Idin is one of the few places that can properly handle this kind of work.

Ar
Review №41

What a great experience. Mousa was very professional, honest, and helpful.He’s also very knowledgeable and was able to help us with the right selection.

Wo
Review №42

I came in looking for an 8 x 10 rug. Found a one of a kind Persian rug and got a nice complimenting small rug too for by door! Great selection and super nice people!!!

La
Review №43

My wife and I found the exact rugs we were looking for. Mr djahankhah was very helpful and gave us a great deal. If you are looking for area rugs, this is the place to go.

Ro
Review №44

I want to share my positive experience with this company, so happy that i chose them and get a skilled and affordable commercial carpet cleaner who did a great. Thank you so much ! So if someone has wondering who is the best commercial carpet cleaner in Lakeland FL you can trust to Idin Oriental Rug Gallery! Highly recommend!

Mi
Review №45

Professional and reliable! Definitely will come back if I need rug cleaning or repair ! The best rug store !

Co
Review №46

They were very helpful when I took my rugs in to be cleaned and service, they were very helpful and I would highly recommend using oriental rug gallery for any of your rug needs

Br
Review №47

Bought an 8x12 from this company and it was delivered without any issues. Super nice and prices are negotiable. I highly recommend buying from them.

Ma
Review №48

They did a great job cleaning my wool rug and it was done in 2 days.

Ja
Review №49

Dont go here, I called spoke with Chuck, told him my budget and the size of rug I was looking for and he assured me that he could make it work. Showed me a pile to look through, found a rug I like and he told me it was $800, I had specifically told him the max I could spend was $300, and I was also very clear about the size. He wasted my time, his employees and his own, he could have just told me from the door we dont have anything that would work for you and that would have been fine.*****Update 09/05/18*****In his reply to my review he is lying, he did not have a single rug in my budget price range of $300, not one rug in the size I requested 6x9, he didnt even have any in 5x8 in my price range. I specifically told him exactly what I could afford and what I wanted and he assured me on the phone that he could do it.He is not liking that my review is impacting his business and he is trying to soften the truth of what I posted. I have absolutely no reason to lie, in fact as we are going through the the piles rugs, I asked him several times, I can afford these rugs, and he was like oh yeah we can work it out for you. Do yourself a favor and look elsewhere, there are enough reputable business around.

Ju
Review №50

Quality service. Everyone Ive spoken with has been polite, professional, and very knowledgeable. I have been very impressed!

Ji
Review №51

For Idin Oriental Rug Gallery Inc I can say only good things, really professional work and attitude, quality products and offered good prices

Er
Review №52

Fair price and great selection. Knowledgeable staff that knows their products.

Sh
Review №53

Have bought multiple rugs from Idin Rugs for my grandmother’s house down in Florida. Enjoyed a very pleasant experience. Employee Chuck was very courtesy and store owner Mousa was extremely helpful with assisting in the selection of rugs. They even bought a selection of a different array of rugs over to my grandmother’s house to sample which rugs worked for each room.I definitely recommmed Idin Rugs if you are in the market for any type of rugs at affordable and high-end for more finer handmade Persian rugs.

Sa
Review №54

Literally the BEST rug business in Lakeland, FL. The owner, Mousa, is a very kind gentleman who gives the best price for anyone’s happiness. Very very hardworking and friendly staff. Plus he will accommodate to as much work as one needs to guarantee the best design for you and your home.

Am
Review №55

Recommend this rug cleaning services, did quite good job, they succeed to remove some grease spots which I thought that they will never gone from my rug. Thank you.

Id
Review №56

Amazing service and friendly staff. All of the staff were very helpful and knowledgeable of the product. Would definitely recommend!

Al
Review №57

I first used IDIN rug gallery about 1 month ago. Mousa came to my home in Wesley Chapel, Fl all the way from Lakeland, Fl. He picked up one of my smaller rugs that I had carried from Istanbul, Turkey many years ago. I needed it cleaned and the fringe that had gotten so worn and soiled removed and the rug edges bound! He picked up a very large rug that I inherited from my mother-in-law. It was very large and very old! I love it but just cannot use at the present. It needed to be cleaned and repaired.Mousa returned the smaller rug and it appeared brand new! The bound edges are perfect and allows me to use it without worrying about tripping over the fringe!! I am elated. The work was perfect and price reasonably.I visited the IDIN rug gallery to review the work done on the larger rug and it was cleaned and repaired very well. It is being held in storage as I have nowhere to store a rug this size. He will also try to sell it for me. I would suggest to anyone that needs a beautiful antique rug give him a call!I must say Mousa and the other person in the store, Chuck, were very efficient, helpful and very polite. The gallery is clean and adorned with any type of rug you could desire!If you are in need of any type rug or rug related service, I suggest you give them a call! I think Mousa will make you happy! Give Chuck my regards when you go!!Alene Mitchell

Ra
Review №58

Nice customers attitude, also they really help me, offered me the best prices and excellent quality, highly recommend, definitely will use their services again

Id
Review №59

I really recommended any repair and cleaning rug with Idin rug I was so happy with their job with our rugs

An
Review №60

Came by on Sunday to look at purchasing a couple of area rugs as the website and google states your hour of operation is from 12 - 5 on Sunday. As to find at my arrival at 12:50pm no one was at the location and doors were locked. Bad for business and a good way to go out of business to not have anyone in during your hours of operation when you say you are open and are not. Drove from Auburndale to come here.

Ha
Review №61

I was in Idin rug, I really enjoyed service, Mousa (owner) was very friendly and he helped me for price

es
Review №62

We had several rugs for clean and repair they did fantastic job even they picked up and delivery, me and My wife are so happy with their job specially clean rugs removed our dog stains there is no smells in our house thanks Idin

Ev
Review №63

Had a carpet cleaned, they did an excellent job at a fair price. The owner was knowledgeable about the rug too!

Jo
Review №64

Very prompt and friendly service. Has done s very good job for us for many years.

Ad
Review №65

They did an amazing job . Great service and outstanding results. My wife was impressed with their cleaning and restoration service.Our rugs look brand new!!!Thank you Idin Oriental Rug

Ra
Review №66

Very good service and verity of nice selection. Highly recommend.

Wi
Review №67

Highly recommend this shop, goo products and services at good prices

Ni
Review №68

The rugs are absolutely amazing and the staff is so friendly. I definitely recommend their rugs.

Al
Review №69

Idin Oriental Rug Gallery is an amazing carpet cleaning company in Lakeland, FL area.Their excellent and qualified work is really outstanding and I recommend them to anyone who wants some carpet cleaning service!

ji
Review №70

We were so happy with their job in cleaning our three rugs which we moved from Atlanta to Lakeland Fl They picked up same day and removed all dog stains and cleaned ow sim I strongly recommend Idin rug for service rugs

Fa
Review №71

Possible the best Oriantal Rug store in the state of Florida. I highly recommend this to anyone who wants to purchase rugs, you will surely find something youll like and the best part is that its at an offordable price!

Ke
Review №72

The company is courteous and professional. I am pleased with my service.

Am
Review №73

Absolutely fantastic salesman, very cooperative, caring for your well-being. Personally I have handed my rug to Idin Oriental, it was perfectly washed, and was given to me on time without any problem.

Ka
Review №74

I highly recommend this rug cleaning services, the results are great !

Fr
Review №75

Recommend Idin Oriental Rug Gallery Inc for their rug cleaning! Excellent work !

Sh
Review №76

I was visiting My mom last month, took her Rug to this place for repair and cleaning, they did a great job. My mom was so happy.

Ca
Review №77

Great selection of area rugs and the staff is extremely helpful.

Wi
Review №78

Excellent services and prices !

Em
Review №79

Highly recommend this services, definitely know what to do ! Excellent services !

Ja
Review №80

We took a small but expensive rug to Idin to be cleaned. It has been lost for three months. The owner keeps saying he will find it. Meanwhile, he offered to let us have another rug that is much lower in quality. Wondering if anyone else has had this experience with Idin. We are very suspicious that this is a calculated tactic.

Pe
Review №81

Fantastic services, reliable rug repair service, highly recommend

am
Review №82

Mousa is a wonderful person and is very helpful.

Ch
Review №83

I bought all my rugs from them . Very happy with the service.

Da
Review №84

Best rug services in the area, highly recommend Idin Oriental Rug Gallery Inc

Sa
Review №85

Idin Oriental Rug Gallery is a perfect carpet cleaning company which exceeds in cleaning even the dirtiest carpets.You won`t make a mistake if you choose them!

Ma
Review №86

Reliable service and reasonable prices.

Jo
Review №87

Quality and really interesting rugs, recommend

Mi
Review №88

Great customer service and honest.

Me
Review №89

Good rug cleaning service, recommend

Jh
Review №90

Excellent service, thank you !

Am
Review №91

Quality rugs with incredible customer service!

Ch
Review №92

Incredible knowledge of product

Mi
Review №93

Very pushy and way to expensive.

Br
Review №94

Amazing service, recommend

Information
21 Photos
94 Comments
4.7 Rating
  • Address:3318 Florida Ave S, Lakeland, FL 33803, United States
  • Site:http://idinrug.com/
  • Phone:+1 863-607-9111
Categories
  • Oriental goods store
  • Carpet cleaning service
  • Oriental rug store
  • Rug store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:Closed
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Payments
  • Debit cards:Yes
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