Great dealership, they took very good care of me. Never had to deal with the unnecessary upcharging that some dealers use. Matt was true to his word and helped my whole experience go along great. I will definitely be back, and I definitely would recommend them to anyone.

This was my 2nd time taking my car in to Champion, the 1st time I had such a positive experience with Philip as my service liaison. He was a great communicator and was very organized. So naturally I was happy to take my car back. I needed a new transmission and was quoted $8500 originally, that wasn’t going to happen. Then I got a new estimate of $6400, which I was going to go with. I was told a time frame in which it would come in, and they basically forgot about me after that. I would call and leave messages for the service liaison (not Philip) and would not get a call back. They treated me like a bother more then a valued customer. I finally got sick of no communication so I went to the service manager, he was no better then the other guy. I would just pop into the shop since no one could be bothered to call me back. Time was going by with no car, I asked about a courtesy vehicle and of course they didn’t have one. But they work with Enterprise. But I couldn’t afford to spend even more $$ since this was going to cost me over $6400. The ETA of the part kept getting pushed back, which I know was out of their control. My complaint is how I was treated and ignored, and was communicated with very little. Maybe they are trained to give VIP service to those who buy brand new vehicles from Champion. I had an older car purchased somewhere else. They had my car for over a month and I was having it towed to a different mechanic who can get me a part to fix my car sooner. Champion still charged me $130 diagnostic after having my car that long with no end result. They also did not make it easy to get my car towed out of there, they couldn’t bother to move it to a side lot for easier access for the tow truck. I will never buy a car or have a car serviced there again after being treated this way.

I have worked with Sorin at Champion several times and he is excellent. He is always well informed and very trustworthy. After several times working with him, I can confidently say that he is looks out for the best interest of my vehicle. Great customer service from Sorin and the whole team at Champion. I’ve never had a bad experience there, highly recommended.

Sean was great to work with. Stayed true to his word which is all you can ask for when making a big purchase. He looked after us like family which is really appreciated.

I have always been happy with the service at Champion Chrysler but this past week I am so much happier.While on the road (out of town) I was in a multiple car accident where 2 wheels and tires were destroyed. I had to have them replaced by a reputable business that was almost 400 miles from home.When I returned to Lansing I brought the car into Champion and had my usual service man, Philip Wright, inspect the tires and wheels.Next Phil asked me to wait while he checked something out. He then found that the tires and wheels were covered by a protection plan I was unaware of, or had forgotten about.Thanks to Phil I saved over a thousand dollars.This is just one example of why Phil Wright and the people at Champion have made me a very satisfied customer

This is my second time working with Champion and I had another excellent experience. Shoutout to Joe for helping me get in my new Gladiator!

Very helpful and completed my car work in a timely fashion. They had a shuttle bring me home and pick me back up when my car was ready. Thank you. I will be back!

Sorin is so helpful and kind! He goes above and beyond to go through the safest options for my vehicle, while helping me stay within my budget, even though it’s a lot of work for him. The service is always done well the first time and I have never had to return for the same issue twice. Very pleased!

Was feeling pretty burned by the dealership I bought my Jeep from (not Champions). 4 months owned and it blew the engine. Phil Wright and his engine tech took fantastic care of me and got the wifes ride back on the road.They will have my future business and I will be buying my next vehicle from this place.

Very professional and helpful. I cannot remember the name of the gentleman who was the service advisor, but he was very friendly, patient, and helpful with all my needs. The waiting area and bathroom was also very clean and comfortable. This is probably the first dealership where I will actually return for future oil changes and tire rotation. Thank you!!

Had my buddy take his vehicle to their service center, tried telling him that his $100 deductible from his warranty wasnt valid and they need $750 and they can take payment over the phone, and offered to set him up on a payment plan for the deductible... what a joke. Also of course they tried to sell him a rental car and take more money out of his pocket. Disappointing service. I get trying to make money but this is too far. Just lost a customer who would have been loyal to your service department....

My wife and I went inside with very little hopes that they would be able to us get into a 3rd row vehicle, we dont have the best credit but are building our credit to purchase our new house and our salesman Andrew understood and went out of his way to make sure we were comfortable and confident that he could help and I tell you what, he exceeded our expectations. Andrew asked a few questions and listened to our replies and what we need in a vehicle and he was spot on with his 2nd option in which we chose so we went on to meet with Kevin in finance and let me tell you, what a Great guy! He was very pleasant to talk with, makes you feel right at home and also doesnt take 6hrs to get the paperwork done which I appreciate big time. I would like to also Thank Haley who kept in contact with me leading up to us coming in, she was always a pleasure to talk to and was never pushy which Im thankful for.We will definitely be a returning customer!! Thank You All!!!

Our salesman Joe went above and beyond to get the vehicle we wanted. He kept in contact with us every step of the way. No pushy sales. It was overall a great experience!

Tammy and I was very satisfied with knowledge,, expertise and patience with everyone there at Champion. Only glitch was the long wait to finish paperwork with finance but that was due to how busy they were that day.

Their service center has god awful customer service. Had my Jeep towed there Friday morning and still don’t have an update on my vehicle and it’s now Monday night. This is the 4th time the vehicle has been in since the beginning of the year leaving us ALMOST 4 FULL WEEKS without a vehicle. The gentleman today was supposed to ask his manager about a loaner and didn’t call back. I know they give loaners because the wrangler I bought was a demo. Literally will never do any business here again. Not only do they never fix my vehicles to 100%, they also take forever doing it.

Very impressed and thankful. We drove from Texas to visit family and had a leak all of a sudden when we arrived at my moms. I called Monday morning and Phil was awesome to squeeze my van into their busy schedule. It was also done within the day. I am so thankful for how helpful and awesome they were. Will definitely recommend to my family that lives in the area.

I went in and test drove a 2010 Chevrolet Traverse. Had a few concerns about it, they never gave me an answer regarding them. Made me sign some form before they gave me a out the door purchase price, never got the purchase agreement to submit to my bank. Called them 2 times to find out a price on an extended warranty, no response ... couple days later, got a text from Tristan saying the traverse was sold. Poor communication from this dealership caused me to loose the sale of a car. I will not be backRegarding the dealers comment, the sales manager never contacted me after posting my review like they said.

Got a great deal on a 2016 Renegade Trailhawk.

I came looking for another car it looks nice from the outside Ive heard about this place couple time from friends so I figured I would take a look. First of all, the people inside didnt look like they were not even working it took a while to get help, finally Sean helped but kept feeling like he was trying to make me feel dumb because Im a woman, and wasnt helpful with what I was looking for. WILL NOT BE RETURNING HERE.

Sorin, was very helpful. Excellent job. The service was very good and a reasonable time.

Everything was amazing from my sales lady Amber to the finance guy Kevin and everyone in between. Strongly recommend to everyone

Last fall I had the tires rotated and oil changed. The tires were at 32 PSI (should be 36), and my Jeep had dried soap spots all over it. I had to use the wipers to get home. This time it took 2 hours to do the same service and I asked for NO WASH and they did it anyway with the same results.

Thristian and Finance Manager Kevin were both phenomenal!! I traveled from the Brownstown area which was two hours away from dealership to purchase a vehicle. Ill definitely purchase again from location in the near future.

Sean in sales was not very welcoming and a bit rude to my husband, took about 10 minutes for someone to even notice me and my husband and offer help. Do not recommend this place terrible customer service.

Absolutely disgusted with how dirty the building was inside it looks like a PIG farm and not to mention how rude the workers are theyre very judgmental and that SHOULD NEVER happen as a sales person. Give it up to the WORST car dealership in all of Michigan 👏🏽👏🏽👏🏽👏🏽

The employees here are so unprofressional as if the owner just hires anybody! The gentleman who assisted me wreaked of weed and had no clue what I was talking about he was so out of focus and had the nerve to be rude to me! And I overheard a few receptionist gals talking bad about other people in the stores appearances, very welcoming Champion! #higherexpectations

The staff are so friendly and really try to get you in the vehicle that suits your needs they are not pushy and they work with you. Thank you Champion. I highly recommend them. We got the vehicle that we were looking for. They are willing to answer any questions that you have about your purchase. When I need another vehicle I will be going back to them. Our salesman Jacob was so helpful thank you

Was able to get a service appointment that worked for me. My service tech was great - very helpful. Work was done on time. I am very pleased.

Tried speaking over the phone with a service advisor under name Leron Hall? Does not know what he is talking about I have minor issues on my Jeep cherokee and he tried to scam me to spend more and on unecessary fixes, better off doing the work yourself! Dont recommend going here anymore.

Sean Scherer helped me get into a new 2021 Jeep Gladiator after my truck was totaled in an accident. He helped me get into a new truck that fit with my lifestyle. He was courteous, punctual, and knowledgeable. Thanks again Sean!

Philip was my adviser who took excellent care of me! I had a minor hiccup and he was more than happy to help me fix it. They were super fast and it was a great experience.

I have worked now with Phil and the Service team at Champion for about four years, since I moved to Michigan. We are now planning on moving back out west and once again the team has proven to be very considerate, professional, and competent. I feel a sense of loyalty to them because of the care they have taken with both me (thinking of my safety ) and my Chrysler. Thank you, I would recommend Phil and the service team anytime.

They took care of me. Great job to everyone.GratefulThomas D. Marshall

The service here was AMAZING! They were so cooperative, helpful, and proactive about the work needed to be done for me. Phil, Louis, Dylan, and Alec all make an amazing team and cooperated very well in prioritizing the issue at hand. Definitely recommend getting your services done from them in the Lansing area hands down! Amazing group of guys and very adamant about the work they do ensuring the customer’s satisfaction. 100/5 star rating if I could.

Sean is honestly the greatest salesmen Ive worked with. Hes been an honor to work with and my Jeeps have been a dream. Thanks to Bailey this time around too!

I took my truck in to get the tires rebalanced and I waited patiently for two hours for the balance which took longer than usual on my Ram 1500. Once I got the truck back I noticed the balance issue was not fixed. I still have a fair vibration highway speed, approximately 80 mph. So the issue sill persisted.I shrugged it off and figured I would get the tire rebalanced again. But as I was driving that first week I noticed my new $80 OBD2 scanner was missing out of my glove compartment that I had just bought. This is a common diagnostic tool used on vehicles to scan for error codes in the engine. Common amongst VEHICLE TECHNICIANS for job use... This betrayed my trust as a customer. I shouldnt turn my vehicle in for work and worry about items going missing out of it, regardless of any policy toward missing items. This does not build trust when this happens between customer and dealer.I followed up with a salesman, he said he would cover it, just bring the receipt and they will write a check. So I did. No check received.Followed up with a different salesman who gave me his card and said he would make sure it was handled. Still never received my check.So, honest review here. The service was terrible. They failed to fix my balance issue and failed on multiple occasions to remedy the situation with a refund. After buying our Jeep Compass through the dealership before this happened. I can safely say when the lease is up in two months, I convinced her to not take our business back to them, regardless of offers and we will not purchase or have any service done by this dealership.I also used to work for a car dealership in Lansing and the fact that an $80 tool (plus unfixed balance) lost them their next lease with us and any services. Possibly thousands in investment. Next time, follow through with your customers.Sincerely,A U.S. Army Combat Veteran

Great people and great service. From the first phone call to arriving to pick up my new truck you cant get better service anywhere else.

I stopped in to get some vehicle prices for my son. As he is looking to buy his first brand new or used vehicle. I have been working really hard to make sure my son makes the best choices when it comes to his very first vehicle purchase. As most are aware, the time to purchase a vehicle is not the best at the moment. Prices are sky high! But my son really needs a vehicle for work in the winter months, and he is dead set on it being a JEEP. So I pull in this lot, beautiful vehicles. The selection was ok, not the best, but something that peeked our interest. Until I got out, looked at the first car. Reading over the window stickers to find a price, nothing. Moved to the second vehicle, looked for a price nothing. At first I thought I was crazy! Thinking to myself, I am not seeing the price, its gotta be in here some place. After walking to the 3rd vehicle and no price. That concerned me ALOT! What kind of place sells products and doesnt label or price them. How are customers supposed to shop, in the dark! I really dont understand the concept here. So this discouraged me a ton! People want to be able to walk onto a car lot, any lot, and shop. This has always been the American way. So I didnt get much accomplished with this trip. I did not want to go inside and have a sales person talk my ear off, or pressure us. I wanted to walk around at my own leisure, review the inventory, get some general ideas of cost, and work from there. As I reviewed other comments on here. I did read several other people posting about lack of price display, or general lack of knowing prices, etc. Words for thought, you might want to put actual prices on your merchandise. You might just get more sales, and more people interested instead of walking away. F.Y.I The only lot Ive ever been to in all my years, in the whole state of Michigan, that has no prices! Please fix this problem, we would love to come back to do buisness with you. I will kindly adjust my star rate, once a reply is left with a logical explanation of why you do what you do. Thank you!

I took my son here a couple of weeks ago to look at a car, his first. Before we drove there, he called and was told the car was there. We arrive and the car was on one of their other lots, 2 hours away from us, and they would not transfer it to the Lansing lot because the price was for that area not Lansing. This location would be higher., according to the manager. We test drove the only car in his price range. It had issues but he liked it well enough to possibly work out a deal. The manager wouldnt budge on the price. My son said he was paying in cash, yet they brought out a payment sheet for taking out a loan. The payment sheet did not even have the full price of the vehicle nor the out the door price, only what his payments would be at 24, 30 and 36 months. When asked for the full price of the vehicle, the manager came out and seemed very put off that it was even asked. He quoted us more than what it said on the internet and then said the internet price was wrong. With the new price and all of their fees, it put the vehicle over the price of my sons cash budget. The whole interaction had other potential buyers of vehicles shaking their heads in disbelief at our ordeal, saying they would leave too if we were them. Needless to say, we left without purchasing a vehicle and neither of us will ever go back.

Very friendly staff. Offered financial options that fit your needs.Staff was helpful showing and explaining how the cars functions properly.They even give u free gas before taking the car off the lot. You can shop online set up appointments get the process started before visiting the dealership.

Great dealership, Loren was wonderful, the manager Matt, was awesome. I leased a new Jeep, and they got it done quickly and got a great deal for me. I am very happy and would highly recommend them.

Sales team is pretty good. Vehicle service team…not so much.

Jacob did a wonderful job making sure I was happy with my new Wrangler. I have gotten new cars from him twice now, and will definitely do business with him again! Thanks Jake and Matt!

We have purchased a vehicle from Champion once before and it was a great experience then and this time was no different. Our salesman Randy did a great job of finding the exact truck that we needed for our business. He also worked to get us the very best deal possible and he was in constant communication with us through the whole process. This was a great experiences buying our very first brand new vehicle. Thanks Champion and Randy!

Randy Dewey went out of his way to not only find the vehicle I wanted but also worked tirelessly on getting me into my price range, all this despite impossibly low inventory and terrible leasing deals from corporate. He and his finance team made this experience amazingly easy. Katie in finance went over all the documents and explained everything well, she even spotted a place where my signature wasn’t on the right line and she reprinted the form right away so we wouldn’t have to come back in. The entire team was welcoming and never put any pressure on me. I look forward to working with Randy and the team at Champion again in 3 years.

Always excellent service. We’ve come to rely on Champion for all of our vehicles now for years. Thx Phil and team

Kim was amazing! She asked me what I was looking for, and she found it!! Everything went smoothly, and the next day, I was driving home my new ride.Thanks for everything!!!

I was looking for a van on the inter-net which I could use in my Handy-Man business. Champion had one that I felt would fill my needs. I live 2 hours away. Sean, the salesman and I discussed over the phone, where I lived and how it would be paid for. He and his manager agreed to give me a 2.5 hour window to get there. When I got there, Sean greeted me at the door. I felt that I was treated like I was buying a New Vehicle instead of the much older unit that I did. I dont feel you can go wrong with these folks..... Thanks....

They always say to never trust a dealership who marks up over MSRP. I dealt with a salesman named David however it wasnt him as it was the company who trained him. I walked in looking at a 2021 jeep gladiator. Never once did the salesman ask me how I was going to pay for it. Little did he know I had cash to purchase it outright. Luckily as much as I liked the gladiator I refuse to spend my hard earned money at a crooked dealer. I would much rather wait than to help fund a dealership who has poor business practices. I walked in dressed in my normal attire.. Next thing I knew the salesman had to ride with me on a test drive clearly judging my attire and assuming this kid cant afford it After coming back from the test drive the typical salesman thing to do is to walk and go talk with their new car manager. After 20 minutes of waiting he comes back and shows me what my payments would be.again never once asking me about what I wanted to do. I simply told him to not worry about the financing the sheer fact of the matter is he judged me from the moment I walked into the door. Dont worry I walked down to spartan Toyota where they threw me the keys to a brand new Tacoma to test drive. Im sure Spartan Toyota thanks you for your sheer ignorance. Dont judge a book by its cover and quit marking up your vehicles over MSRP. In case you forgot it stands for manufacturer suggested retail price youre selling for the manufacturer. The excuse well every other dealership is doing it is exactly why I wont buy from you. Why buy from a dealership thats like every other one?

The Body Shop was great to work with! They went out of their way to make sure the insurance covered all of our damages from a recent accident!

Horrible experience. Got my transmission serviced about a month ago and it’s worse than when I took it in. There was no communication besides letting me know when my car was ready. They were supposed to cover my rental cost and took their name off the billing without any warning. I’ve contacted both Champion and Enterprise…no response. My car was there for a week for no reason. My brother also had a horrible experience, so it’s not just me.

Spoke with a salesmen about leasing a new Jeep Wrangler. Stated clearly what I was looking for and the price I was willing to pay. I gave them pdf direct from the Jeep website of the exact build I was looking for. I spoke with the salesmen both in person and on the phone a few times. Salesmen set up an appoint for a few days later in the week to meet and go over numbers. When I arrived for my appointment no work had been done! no numbers worked up no idea if the Jeep I wanted could be found. They told me they could take care of the early lease turn in fee then tried to get me to pay it without a word. then it became we need more down payment and a higher lease payment $150 more per month than listed on the Jeep website. Keep saying the Jeep website is not correct. Are you kidding me? False advertising! Total waste of time. Would not buy from them if you paid me!! Do not waste your time.

My wife and I got to the dealership at 5:30pm on Friday and left at 6:30pm with the new Jeep. They had the license plate, registration and everything done in a very short amount of time! Sean was a great salesman and made us feel comfortable the whole time we were there, as he literally RAN everywhere he needed to go to try to get us out the door as quick as possible....and we didnt even ask for a rushed service! A+++ rating for all aspects of their process. We will be using them for the next one for sure, highly recommend!

Ive been bringing the same 2002 Jeep Wrangler to this dealership for repairs (sometimes major) since 2008, and it is still on the road. I gotta hand it to Phil Wright. He always makes sure the job is done right.

Great experience with our sales process. From the beginning online chat, to daily texts and finally closing at the dealership. Our Sales Consultant, Sean Scherer was awesome, quick to respond and has called us after the sale just to check in. I would recommend Champion to anyone.

Great experience when having my vehicle serviced and customer service was outstanding.

Awesome team to do business with. They made the buying process super easy and smooth.My salesman Ben Reisinger was amazing. A lot of this process was done between text and email because I was out of town. When I got back into town Ben had all the paperwork ready to go.Super job guys!! I will definitely be back.

I recently purchased a 2021 Jeep Cherokee Limited from Champion. My salesperson was Loren and he was by far the best car salesperson I have ever come in contact with. He did not push any buttons on my BS alert system. He listened intently to what my desires for a car were and worked with me to make sure that those were met. I had the opportunity to test drive several models of the Cherokee to be sure my purchase fit my needs.I would recommend Loren to anyone looking for a new car.I have also worked with the service department at Champion for several years and have found them to be very polite, informative, and knowledgeable.

Lost a sale of a brand new truck. How can a dealer refuse to use a employee discount? Went to LaFontaine Chrysler the next day an purchased a 2021 2500 no issues with the employee discount. Save yourself your own time an go elsewhere.

Phil in the service department is wonderful from start to finish. I stopped in with quite a few things I wanted done to my vehicle ahead of winter and he was exceptionally knowledgeable about the services and products necessary to optimize my vehicles performance and ensure it is maintained per manufacturer recommendations/specifications. He was extremely vigilant in ensuring a timely turn around time and my vehicle was done sooner than anticipated. He actually stayed late on a Friday evening to meet me personally, so we could go over all services performed and close out the interaction with questions, comments and/or concerns. Actual cost came in below estimate. He’s a straight shooter and ultimately wants what’s best for you and your vehicle. I would highly recommend working with Phil on whatever you may need or want done to your Chrysler, Jeep, Dodge, Ram or even other vehicle makes/models!

Most toxic car buying experience I have ever had. Salesman and business center guy changed the price 3-5 times. They both kept adding and subtracting fees but in the end I still paid the highest price without key features I wanted and some I never wanted and was clear about. I looked over two documents I took pictures of and the first one had a higher car price but no theft added. The second one had a lower car price with theft added. Both documents had the same total at the bottom. I also told them no to the warranty but since I wasn’t signing the document I was ignored and other party was pressed until they gave in. Also that price changed as well subtracting key components of warranty I (the payer) actually wanted. The salesman was an impatient hot head man-splaining everything to us and flat out ignored certain questions we had even walking away. We were rarely given any alone time throughout the entire process. We were given five minutes here and there but not enough to actually process and discuss privately. I came with over $5k and still left owing $14400. I wouldn’t recommend this place if you paid me. If you are a white male with cash in hand you might get a decent deal. They had no female salesperson or people of color except the help of course! The whole thing left me feeling disgusted and robbed after saving my hard earned money. The conversations around me were cringe worthy! They cover their I’ll intentions as hand holding the entire process which leads you to the slaughter. All they care about is selling you snake oil! Buyer beware!

Our sales person Kim was very knowledgeable and good at what she does. However, the reason for my 1 star review comes from the customer service we received from Matt the “general manager” the level of disrespect and unprofessional aspect we received from him was unacceptable. We wanted them to come down $2k off the msrp of a new Grand Cherokee, $2k!! us asking for that small amount from the dealer caused a horrible customer experience because from that moment on the way we were spoken to and handled was rude and unwelcoming.Do yourselves a favor and shop around before you go to this champion dealership. They are not willing to work with you one bit even if your offer is extremely reasonable.

My service advisor, Phil, made it all happen for me. Most importantly to me, his demeanor was proper. A trait not easy to find after a year of covid. Thanks to Phil and the service team.

They were so quick about the keys being in. And they fixed it the same day. I was impressed beyond belief.Doug Armstead

If you can go anywhere else for service on your vehicle do it. This place is very poorly staffed, they do not listen to their customers, they dont check any information theyre given or have on file (for example to see if you have an extended warranty). Communication is just very poor all around.Pricing is ridiculous. They charge a $130 diagnostic fee per issue that you bring the vehicle in for. You have 5 things you need them to check out? 5 separate diagnostic fees.We will never go back to this place for service again.

Called them over the phone inquired about leasing. Set up an appointment about leasing the trx. When we drove an hour to get there. The person we made the appointment with wasn’t even there. Then the sales manager came out said that we couldn’t lease it. Then I inquired about the price they said it was 87,000 when clearly stated 77,000 on the sticker price with the total built out. The manager insisted it was 87,000 even though no where on the truck it stated that. So he ended up pointing randomly at the window then walked away. Kid you not funniest thing ever😂

Brandon was absolutely phenomenal! From beginning to end he made the whole experience of searching for a new vehicle as smooth as anyone could wish for. Won’t be disappointed!

Rude unprofessional men in service and sales. Do not prefer this dealership.

I recently took my vehicle to Champion Dodge Jeep Ram in Lansing. I worked with Phil Wright in service and it was a terrific experience. I’ve taken my vehicles to Phil for years and it’s always a great experience. He’s professional and knowledgeable, and cares about the customer’s needs. He will only recommend necessary services and will save you money! . Highly recommend Champion and Phil Wright in the service dept.

From the minute I walked in the door, Loren Glasscock made this experience truly amazing. Loren was recommended to me by my son, and even though there were dealerships closer to where I live, I took his advice and was happy I did. From the test drive, to the explanation of the Ram perks to the transfer of the plates, to our memories of Detroit, Loren was with me all the way. Kevin Roberts made the financing of my Ram easy to understand and I was quickly on my way home in my beautiful new truck. Chrysler has two very experienced and great employees in Loren and Kevin. Thank you guys!😁

Had a very good experience buying a used RAM with Randy. Very knowledgeable about the product, very professional and polite. With direction from Kevin in financing we were able to not only get the vehicle I was looking for, but they were able to put a deal together to trade in and pay off another vehicle I wasnt sure about getting rid of.Best dealership experience Ive had, without a doubt.

I brought my vehicle in for a factory recall, I had spent several hrs throughly washing and detailing the entire vehicle the night before in my garage. When they had completed the work and handed the keys back, I got to the vehicle, I could hardly believe it was mine! It looked like they went mudding in it! They did not even install the paper mats during service and tracked muddy shoes into vehicle!They said they wanted to make it right and washed the vehicle, but it was back within a couple of minutes, partially dried it and said I was all set! Got it home and looked around vehicle, very disappointed, mud still around wheel wells and tires!!! Nice play! They had a chance to make it right and turn this situation positive, but failed! I felt as I was just part of the production and not important!I will not be back where I cannot pick up my vehicle at least the way I left it! Where is the pride, certainly not here! Unbelievable!

My service advisor Phil was on top of everything from getting me scheduled to getting my work done in a timely fashion to my satisfaction. Did a great job.

My wife and purchased a 2016 Jeep Cherokee 2 weeks ago.The finance person had us sign up for by weekly payments, never informing us about the fee for the service.I went to cancel the service and they charged me 4 dollar fee for the 2 withdrawals they did.We were charged over $500 dollars for reconditioning and multi point in spection.When we took delivery of the vehicle we noticed several small scratches, we ask that they buff these out,Was in informed that body work could cost over a 1 thousand dollars. Even though the reconditioning supposedly included a full body buffing.The 3 days later we discovered that the windshield washers did not work, it took 3 visits to get them fixed.Theye did pay for it, but again this should have been found in the inspection.Would not recommend this dealership.Mark Simon

Bought a jeep from here, the experience wasnt as pleasant as I expected because of the following:- They added $4K, yes $4K, to the vehicle price and made it seem like Im getting a deal till I showed them the price they had on there website and then they said, oh corporate must have just changed it. Which was a lie.- They charge a $300 theft guard fee not included in the vehicle price online.- They charge a $600 cleaning fee not included in the vehicle price online.- They tried to tax me on the extra fees by adding them to the vehicle price.- They wouldnt separate the cleaning fee from the vehicle price but lowered the amount of in proportion to the taxes on the fees which was $45 because they know they cant charge more than $220 in fees in Michigan but thats how they get around it.- They tried to charge me $250 for a new plate even though I told them I had a plate twice.- They gave me a key fob that doesnt work but Im not even going to bother going back and talking to them about it.- They gave me almost double the price on the protection program then what I found online through FCA and then brought down the price when I showed them a quote but they kept changing the number so of course I didnt buy it.- The sales person kept calling me to come in super early on a Saturday, which I did, only to find he wasnt coming and had someone else handle the paperwork.- The manager just stared at me when I asked him simple questions and wanted me to sign everything without reading a thing, very unprofessional. I felt like his eyes were burning a laser through my head from his intense stares, that or he wanted to punch me. Ive bought more than 5 cars and that was the first time I felt so rushed.I can go on and on but I think you all get the point, if you can, go somewhere else for a better experience. If you must buy from there check the numbers and then check them again because I guarantee you they play with them. And dont buy any of the extras because you can get them cheaper from any other dealership if you shop around, guaranteed.

Our Salesman Joseph was a nice young man.

Always pleased with the Service Department!

Everything went smooth and i felt that i was treat3d fairly with the final deal. Josh P. Was great to work with, I would recommend him to anyone.

I recently had a vehicle serviced under warranty at Champion. I needed new tires and Sorin helped me get what I needed, then stayed 15 minutes after close to get me back on the road! Sorin did an amazing job, I have never had an issue with the service department. I will have all future vehicle service performed there.

They were prompt and professional. My care was all cleaned.

Phil in the Service Dept. was friendly and courteous throughout the entire process!!

Phil in the service department was outstanding! So helpful and genuine. My car was in and out in no time. He also helped with contacting Chrysler to get them to pay for an issue!!!

Great service department! Highly recommended.. Phil is one of the great staff in the service provider that I can always trust and rely on! Phil went above and beyond to make sure my issues were resolved that he called the following day to check up on me. Thanks Phil!

Josh was a lot of fun to spend the day with. He was helpful, informative, and motorvated. He was good to work with. We have a beautiful new truck that he sent us down the road in. Good dealership!

Everyone at the dealership was super friendly and helpful. Kim Allen did an amazing job helping me purchase the Jeep I wanted, while staying in my budget. Ive been to other dealerships that were just interested in selling me anything or didnt really listen to what I wanted. Kim made sure she understood what I was looking for and did everything she could to help me respectfully.

My wife and Idropped into Champion to buy a new truck and were met with an energetic young salesman by the name of Joe Straz. If you are looking for a new vehicle, go to champion and ask for Joe. He spent some time up front making sure he knew what our wants and needs were so he could show us the best vehicles to fit the bill. Through out the experience he went out of his way to ask questions and get feedback so we got what we needed. As a newer salesperson he didnt always have an answer to our questions off the top of his head but he enthusiastically found answers to every question we asked. My wife HATES car shopping. Let me say that again for the people in the back... she HATES car shopping. Joe was easy going and relaxed. My wife said Id actually go back to buy another car from him. It may not sound like it, but that is high praise from her!The rest of the experience was excellent as well. The manager we talked to was very helpful (I wish I remembered his name...) He stopped over a couple times to chat and to make sure our experience was going well and that Joe was doing well. He was a nice calming presence when we needed a break from number crunching and decision making. I wish I could thank you by name but Im sure you know who you are.Thank you for a great experience!Alex and Heather

I would have to say I am completely unimpressed. My husband and I went in yesterday 5-20-2019 to address an issue with low/flat tires (which should be under warranty). They took the tires off filled them with air dunked them and found no leaks. Sent us on our way with zero resolution. We then drove to Menards about 1+ mile down the road, then had lunch at Dennys on the way back towards the dealership and our tires were low /flat again. Went back to the dealership They took them off and then did the same thing and found a screw in one patched it and did nothing with the other(s) . The patched tire is the front passenger and the rear had nothing done to it. We Came home left the truck parked over night and pictured below is what I woke up to this morning. Yet according to Champion Chrysler Jeep Dodge RAM my tires are fine. What do you think?

Champion makes buying a new car easy and stress free. The staff is always wonderful and the dealership is always clean and comfortable.I’ve consistently worked with Jason and he has been great! If you’re buying a new vehicle I highly recommend reaching out to him!Also, I’ve frequently used the Champion service shop and cannot say enough great things about Phil! If he’s not your service advisor he should be :)I want to give a special shout out to Kevin in finance for offering a very pregnant lady some Pringle’s while signing paperwork. It was very much appreciated!

I love the friendly and expert service. Besides getting the job done, I love that they finish by washing my car. Thank you!

Very disappointed in this dealership. There online offer for my car which I bought from them was 19k. I brought the car in and received a 16k offer. I asked what was wrong with the car and was told nothing was wrong with it. It was only valued at 16k. When they asked who offered 19k I told them their web site did as well as the ford dealer in Okemos. I even have an offer over 19k from carvana. I was told that the ford dealer was probably just monkeying around with the numbers.... so what was you doing when you told me that you needed to know exactly which car I wanted to buy so you could tell me what mine was worth? All of this while you advertise how simple it is to purchase and trade in a vehicle through your online platform. No one even bothered to check the value. It is easily found online and everyone in the dealership has a computer and a cell phone.

This was my first time at this establishment. The service department rocks! Very happy with my experience! The tall blonde at the desk was very helpful and kind. I will definitely be coming back for all my vehicle needs!

**amendment** Eric fixed the issue!I purchased a Dodge Journey from them last month. Two days ago my coworker noticed my heating shield was hanging. If my coworker didnt notice and my car caught fire with my children in it?!?! I take my car to Champion and am basically told that I have to pay for this to be fixed. They check the vehicles once they receive them and no one noticed that the holes are triple the size they should be? The salesman told me that I would receive a bumper to bumper warranty on the vehicle, when I went to the back to sign paperwork I was told that I only qualify for the used car warranty.... bumper to bumper warranty was the main reason I jumped on the vehicle! My coworker purchased a vehicle last month and had a horrible experience, he noticed scratches all over his hood. I took my SUV to get detailed and guess what....scratches all over. His friend that works at Toyota said we need to contact cooperate and let them know of the issues we’ve been having and that’s what I plan to do.

Maintenance was performed fine, but they lost my keys and insisted they didn’t for more than two weeks before magically finding them next to a tool box (???). LaFontaine is much more professional in every way.

Champion has the best service team. Phil Wright’s attention to details is amazing. I had my Jeep in for routine service and Phil pointed out a recent recall I wasn’t even aware of, the vehicle was done earlier than expected. And two weeks later. I received an official notice from Chrysler informing me of the recall that Phil had just fixed. That is five star service. Thank you Phil Wright and Champion. You Rock.

They have a great people up glad I went up there

Scheduled my appointment on line. Service advisor was prompt in greeting me for my appointment. Did indicate they were running a little behind and gave me a completion time. Finished up 10 minutes early and my car was waiting when I got there. Very happy with the service performed.

Champion has been doing a great job servicing my Hellcat since I bought it last year, so it was a no brainer to shop there when I decided to get a brand new Jeep. As I expected, the experience was great! I filled out my credit app online, and my sales associate, Randy, took care of everything else. He even drove it home for me so I didn’t have to bring anybody with me!

Wanted a specific Jeep Cherokee Trailhawk they had to dealer trade for. They were able to find one the next day and have it delivered. Jacob was excellent working with us on price and delivery. Ive only bought two new vehicles in my life and this was a very positive experience!

Just completely horrible. I took my 2011 Jeep Grand cherokee in on 12/28/20 just for the intention of getting a factory recall fixed an appointment was made a WEEK in advance for that specific reason alone. Unfortunately had an issue occur with the shifter which I made them aware of. They took it apond themselves to give me an estimate of 2,000 dollars to fix the whole shifter itself a busted cable bezel and also a check engine light for multiple misfires of spark plugs after multiple conversations told them just to fix the recall and that Id get a second opinion else where. This was 3 days later they said since my parts were not in that it would another 4-5 days before it could be fixed which my repose was why set an appointment then for the 28th if the parts werent in finally it was figured out by oh well we will just use another customers parts to get you taken care of. So the next day (day 5 of my vehicle being there) finally was able to get my car. Had to send a tow truck because was left with the impression my car would not drive. They wasted yet more of my time and the tow drivers by not releasing my car because of unpaid inquiries even though 2 HOURS prior I over the phone paid and the money they withdrew from my account almost IMMEDIATELY. After they found the misfiled paper work finally released my car. I took it to the 2nd option today just to find out THERE IS ABSOLUTELY NOTHING WRONG WITH MY CAR WHAT SO EVER. No engine light is on no cable is broken nothing!!!!! I should have them reimburse me for all this inconvenience of not having a vehicle for a week and a half the out of pocket pay for towing and time wasted by misinformation!!!

I recently had a used vehicle I wanted to sell and went to Champion where I was greeted by Shannon who promptly offered his assistance. I dont usually write reviews but I wanted to acknowledge the exceptional service I received. Shannons experience and professionalism made this unfamiliar process very pleasant and easy for me. I was treated with courtesy and respect and was happy with the price I received. I was further impressed by his thoroughness and attention to detail in every step of the process. If my grandmother needed a vehicle, I would send her to see Shannon at Champion!