Great store with great items in exhibition. Prices are reasonable. Would love to have seen a magnolia section though.

Friendly and knowledgeable personnel. Easy to use online ordering and pick up

Took a while to find someone to help us look for a camera, not a lot of employees to help us. We eventually found someone he was helpful

Good store very clean and bright. Everything was as you would expect for best buy. 1 star removed due to the fact that while the staff were helpful, their training on the products and locations of Merchandise was extremely lacking. I had the same experience with several staff at this location.

Best Buy at San Dario has friendly and helpful staff. This Best Buy is very clean, with an excellent variety of electronics able to meet your technological needs tenfold, and the store is beautifully laid out.I highly recommend Best Buy at San Dario in Laredo, Texas. To h*ll with buying online; support your local business, whether family or corporate owned! Corporate and/or family owned businesses in the community represent economic and employment prosperity.Best Buy at San Dario in Laredo, Texas is, ostensibly, doing well within the Laredo market. This is in large part due to competent staff of remarkable skill and amiable personality.-CDM; a published researcher in statistical analysis of program evaluation and policies within the USA justice system.Google Badges: Master Reviewer, Master Photographer, Expert Fact Finder, Expert Trailblazer, Novice Director, Level 7.03/03/2020

Came in on the 23rd of may, needed help getting my phone fixed after it kept shutting off at random, Paul at geek squad was not only one of the most helpful associates i have ever dealt with in retail but also explained to me what was causing the issue which i found very helpful. I will be back for sure just because of him and the good customer service he showed. Hoping to see him move up to manager level eventually because he knows how to help the customers! Hoping to be back soon to get my switch fixed

Purchased online and then did curbside pickup. It was great. I hate shopping and prolonged interaction with strangers. 10/10 would do again!

Is really important the knowledge and charisma of the sales representative, when you walk in the store just to spend some time and you end up buying a TV.

They offered help. Purchased items but wasnt asked the color I wanted and didnt realize until I had already left. Trying to call to see if its possible to correct the order. Not satisfied at all. Hopefully they get to change it.

Clerk was rude,didnt want to assist in information on ear buds. Worst best buy Ive ever been in

Was OK . Need more Bluetooth Speakers in their Store Stock . Helpful employee got me fixed up . 🙂 . Would go back if I needed to...

Bought exactly what I needed with few few problems. Only problem I truly had was that the keyboard I wanted wasnt in stock, but its understandable. Its a highly sought after keyboard.

The store is very organized and has an amazing helpful staff..!!! Thank you Best Buy.!! Loved the PS5 Display...go check it out..!!!

Great place. I always enjoy visiting here. I like the fact that if you wanted to, you could buy a product, a little more cheaper, if you buy it, as is (open box).

The manager help to procese a return whit less than 30 dayBest buy return policy isb15 day if you ar not a regular customer whobexpend 4500 a year on the store crazy!

Great service! 10/10 would recommend, Im coming back here again:)

Had the things I wanted in stock I will be back.

So i place an order online since i cant go inside store due to covid. It says order will be ready for pickup today within an hour. An hour passes and app says order is not ready yet. I drive over there and parking lot is completely empty. Employees are outside chatting and standing around. I ask if they can give me my order. They tell me no, wait in line. Even tho my item is in stock and nobody is doing anything. I waited until the store closed at 8pm in parking lot and my order was never ready. Im gonna cancel my order and advise my family to shop elsewhere from now on. Pathetic and lazy employees. Sad.

They’re always out of stock of merchandise,but so far always friendly and helpful service.

Went in looking for a dryer. There was a young woman and man in that department sitting at work station chatting it up.Neither ever offered to helpUs. Were only there 2 minutes after we saw how overpriced their appliances are.Now i understand why Best Buys are closing all over the US.Very disappointed, and Lowes gets my money

They never seem to have the 3080 graphic cards in stock and the employees are always in a bad mood.

It was a good Best Buy to go to! Its big and expansive and clean, easy to navigate to! I didnt need any service because I didnt get anything but it was nice browsing around and looking at stuff, especially the video games and PC and Lap tops! I dont have many if any complaints, its a good Best Buy, give it a try if you want!

Went in for a laptop repair with the geek squad they did a good job and it was quick.

They don’t have too much stuff here any more. Very sad….

Had a horrible experience with josh, his incompetence had my heart racing and I swear I would have been right to sue, if I had a tachycardia again. Thankfully the supervisor was able to understand and take my payment. I wore the mask slightly below my nose so I can breath easily. I went to make and in and out payment, if I was browsing the store I could understand.

I love BestBuy. They have everything and the deals they have are great as well

Got a IPhone watch, Birthday Gift.

The supervisor Luis do not accept store mistakes and told me to be careful reading the price tags. I wanted to buy one wireless headphones the tag in the shelves showed a price of $21.99 the cashier marked $39.99. He just said sorry, be careful next time, no doubt much better to buy on line.

Great place to get interest free credit for at least a couple of months. Great way to get what you need quickly.

The one here in laredo sux. Employees are rude and seem to hate their jobs and make it impossible to get items you want. Needless to say this is why Amazon gets more business.

Poor experience. There was only two guys for the entire store so I had to wait a long time just to get the attention from one of them just to tell me to go to a line in a way a little bit rude (I am guessing the guy was overwhelmed). Very limited options of products so you buy what you can not what you actually need. I was slightly decided to buy a nice mirror less camera, but in that situation I decided to go away and go to vacations in Mexico with my regular DSLR being the last store before the border.

Went to see The Geek Squad re: RECOVERING MY FB ACCOUNT BUT WAS TOLD THAT WITH OUT A P/W, THERE IS NOTHING I CAN DO TO RECOVER MY ACCOUNT. BUT Emillo was very kind n pleasantly patient with dealing with my issues on my phone.KUDOS TO THE GEEK SQUAD!!!! YAHOO!!

Great place I got my Mac book and my air pods there

Almost never a helping hand at sight, but for sure theyre looking at people to make sure they dont steal. Theres always more employees just chatting at the entrance and exit than there is out in the departments offering help. As well as there is never enough cashiers helping clear out the lines. Poor customer service. Thank goodness for ordering online as its become a much better experience than having to look for help from employees.

Bought a phone online with affirm and went in 30 mins before closing to grab it. The cashier was freaking amazing and she was so adorable... She was trying to help offering different alternatives as the system took forever before it allowed them to actually pick the phone and I needed it TODAY. Loved their service.

Only one in town, has good stock but I prefer to order online

This place is the worst 😒 Dont have things in stock

As far as knowledge goes they are good. Having anything I needed in the store, nope

I ordered online at 3:00am and it was ready for pickup shortly after opening. The curbside instructions were clear and delivery was prompt.

The lady that was helping me out was very rude. Everything else was okay.

Ive gone a lot of times and Ive had only had 2 bad experiences with employees attitudes. This cashier that gave me the wrong change once and he had to call his manager to check the cameras to verify if I was lying and overall they were pretty aggresive towards me even after they found out they made the mistake they never apologized.

Great merchandise and great prices Plus good service.

Had exactly what I was looking for. I was in an out.

Typical store, but not a great deal of selection. Staff was nice.

I enjoy going to BestBuy because I do find what I am looking for and customer service is usually willing and available to provide needed support and information on products. Regardless, I do suggest not to go on the last hour. Especially if you want to make an informed purchase, or a good purchase. At the last hour customer service attendants seem to scatter far, and farther from customer until one ends up feeling awkward and would perfer to apologize for asking for help. I am at home now, eating popcorn and ready to join the online community ---watching product reviews and making purchases online.

Couldnt find what I was looking for and short staffed

The geek squad. They are the best! Knowledge with kindness

Great service, my only suggestion is when we order something delivered to home available from this store, this store need to ship it directly to us instead a warehouse from another state so we can have our things faster.UPDATE They delivered my items directly from the store in great condition and soon than I expected them.

Best buy has always been my go to place for electronics but recently their customer service has gone down. Was there for 1 hour and no one ever asked if I needed help. Hopefully they get back to their actual rating soon.

For the past week and a half Ive been wanting to buy a camera. Ive been to best buy 3 times and I could not find anyone to help me. I wish it was like the computer section where they come and ask if they can help you. Its not even that busy yet so forget about shopping for cameras this holiday season.

The young man was very kind and helpful!

Amazingly fast when it comes to curbside pickup! Nobody was allowed inside on this particular day, so I ordered online for curbside pickup and waited in my car. I got my order within 20 minutes!

I try to go to Best buy to get the best deals and they do have good deals

Pretty good best buy. Very helpful. Some empty shelves of the less expensive printers etc

Regular Best Buy customer come here often . Store has good specials and even offers price matching from other stores. Recommend you use their app. One other thing if your item you purchased is on sale in the weeks after they will refund you the difference.

Service is not great at repair counter, it by appointment, they had 5:20 on the board and it was barely 4! They lost my business!

Place is good but social distancing is not enforced despite the signs. The day I went and it was PACKED with people.

Great customer service.

Its always hard to get help here. We always have to be chasing employees around. Today this employee tried to evade us and when i called out to him he thought nobody was watching him and he rolled his eyes before turning to look at me. Im not gonna say his name because im not trying to get him in trouble but i really hope he sees this and takes it as a wake up call.If you don’t like your job then give it to someone who will appreciate it buddy.

Every time that I have been here I always get a good service in all the departments, most if not all of the people that works here are pretty knowledgeable in there areas and even if you go to customer service without an appointment, you will still get seen in good time.

I love the step the company has taken into consideration. They way they are controlling traffic and adjusted their hours to provide a better service with all that is going on. Keep up the great job.

Always a good time strolling through Best Buy . . . . Melton

Girl not to helpful at all. I was looking for printer scanner

Best Buy has mostly everything I need. Very clean store and the staff is helpful. Finding an employee to answer your questions or assist you is a chore. Geek Squad could be more helpful instead of relying on the appointments. I wish Best Buy had more sales though. All in all, I still love this place.

Great Customer Service RepsThe only thing is that there arent as much movie selections as before

Great service

Always helpful...

Good service, excellent stock on products

Got the best customer service!!!😎

It looks like they need to replenish stock of many things :s

Pretty good but they just didnt have what I needed I thought they would they should have

Good. Service is slow

If you buy gift cards from best buy do at your own risk, I purchased several from this store and one was missing the amount purchased, came back after the holiday and explained the problem, with receipt on hand, and all they could say was that they checked the security cameras and that it showed I received all of the gift cards...now num nuts I was not questioning I didnt receive the gift cards, Im questioning the fact that the amount I purchased was not added to one of them 🤦‍♂️needless to say I didnt resolve anything 😳

This is a smaller store compared to what Im use to, but the store is clean and friendly workers.

Curbside pick up is horrible. They are low staffed. It took nearly 2 hours (from order to pickup) to get my stuff, as where other Best Buys it takes less than 40 mins (from order to pickup).

Its bestbuy

Good place to get an electronic, but it has been on the decline with reduced inventory. Also they have fewer employees like another reviewer mentioned. It really shows how much online retailers have hit it. Better sales and customer service would go a long way to revive the place.

Excellent service, great brands, ample selection.

I was needing help with a service, I understand completely that they could not do that. The attitude from the employee and the manager Carlos was completely poor. When I pointed that out I was told by Carlos that it was tough times. I told him that it was tough for anyone. I will gladly do my Bestbuy shopping in San Antonio.

They need to close later the 8 p.m. other then that the staff was friendly.

They get 4 stars instead of 5 because they had no ps5s in stock.Other than that the staff are super friendly and helpful

Great costumer service

As with almost every Best buy Ive ever been to these people give top-notch customer service experience if you give them a problem they dont know how to give you another problem they always try to give you a solution.Customer Service 5/5Store Cleanliness 5/5Ease of finding help 5/5Ease of shopping 5/5I bought a $200 item had my receipt emailed to me, and when I went to leave security didnt even stop me because apparently they already knew I was coming. Now they dont have to stop you check your receipt its getting really efficient.

I ordered online, the curbside pick up is really good.

No customer service you have hunt down what you are looking for you see a bunch of blue shirts just standing looking

Awesome experience. Staff was knowledgeable, pleasant and helpful.

A few times now Ive wasted my time going to the store for an order that, despite saying its processing at the store, isnt even there. Dont over promise Best Buy. I needed something TODAY. if I had known you were going to take longer and not uphold your scheduled delivery date, I would have bought elsewhere.

Excellent workers offering assistance

Service and prices where great.

I ordered something online to pick up at the store without issues. Package arrived before expected, customer service attention was quick and helpful

I bought things its good

Had a great customer service experience! Employee, whose name is Erik, was very knowledgeable about the product I was buying, giving special attention to detail, and giving me options. I haven’t ever had customer service like this before. I hope Best Buy keeps hiring people like him!

So sorry to give such a low opinion, but went to the store to buy a laptop and non on stock and non to be delivered until after May 14, which really is disappointing...

Excellent service

Helpful customer service!

Nice place

I went to Bestbuy with the intention to buy a phone. Guy at the counter said it was 300 dollars and didnt want to at least show it to me. He couldnt open the box and wanted for me to blindly buy it. Screw Best Buy and their over priced electronics.

Richard at the electronics dept. Was very helpful. We bought a tv.

Amazing place to buy electronics

Ever since the Covid I dont go to the store anymore. I order by internet the reason is that they have the rudest people working there.