Its 820a and they havent yet opened. Like the other reviews, this staff is usually pretty salty. I only come here for Amazon returns. I go up the street to the FedEx on Russell for any printing and shipping needs. This ups is less than a mile from me, but Ill still go up the street for anything other than Amazon returns.Hopefully this business will be put soon and we can get a business that actually is interested in serving the community.Just went to the UPS store on Windmill and Bermuda. Ita 827a now and I already have the receipt for my package. Both staff members were clean and nice. They got a good chuckle about the info I told them about this Eastern location and they said they hear that every now and then.Windmill location has plenty of inventory and the lights all work, so save yourself the negativity and go to the windmill location, its really close.

Second time coming between 8:30-9 am and this place isn’t open, even though it says they open at 8 on the door. Probably a front for a money laundering operation. It’s the only logical explanation for why they don’t care about customer service.

Close to my house. Website and door says they are open at 8am. Here at 830am and everything is locked up. So much for convenience.

Everytime I used to go here the man was always rude. I went today, a diff person & nice but fax machine broke, store has gotten completely bare, not much left & looks to be closing? Go to Windmill, nice & friendlier.

Great service. Wasnt sure after the reviews but the worker was super friendly in the morning and my printing was super fast and easy.

Terrible service, I arrived close to their closing time and was chased out 5 mins before closing. The guy works there gave me a 50% higher quote than other location. Glad he chased me out and I had to go to a different location got accurate measurement and much better rates. Won’t go back there ever.

Im giving it 1 star, only because my amazon return was quick and simple. But I also needed to print a couple of files. I asked if they had wifi, cause my coverage can be spotty at times. Nope. A shipping, printing, business doesnt offer wifi?! Ok. Fortunately I was able to download the file, 2 pages, And then was asked how many copies? Asked for a price. .25 cents per. So I requested 4. Asked to look over the prints, then told thatll be 7$ When I questioned the 700% increase from 3 minutes ago, was told that was for the paper only.

The place is never open iv come 3 different times all around 8 to 9 and its never open

Normally Ive had no issues with this place returning Amazon products I no longer wanted, but this time was different. Per Amazons return policy you are allowed to choose the option to return through a ups store and they will pack it and ship it for free as long as you have the qr code Amazon provided you. However, when I went to the ups store, the associate said he cannot take it without being in a box because the owner simply doesnt want to take it that way. He then asked me to buy a box from them for $6. This is just a case of the owner being unfair and not following Amazons return rules. Go elsewhere

Dropped off a prepaid box that was already packaged with label already printed. They charged me for the one piece of tape 1.50. When I offered to buy the roll of tape they had sold out. The clerk was very unpleasant I would find a different ups location. There are so many.

Tried to charge me $2.50 for tape for a *FREE* AMAZON RETURN THAT SAID DO NOT BOX! I even brought a box and if not they probably would have tried to charge me for that as well! Ive never had this occur and is against UPS/Amazon agreement. Ill DEFINITELY be reporting their business practice to both UPS and Amazon until I get a response! AVOID THIS LOCATION!

Been a customer here for years, The helpful staff that they hire always quit. the owners are just there to make money they do not care about customers at all. And good luck being treated humanely during this scamdemic.

I wanted to call the store manager and tell them how well their employee handled a very hateful customer today. The employee was a young woman with dark hair, but I didnt get her name. A customer came in, refusing to wear a mask, and the employee very politely explained to her that we all have to wear masks now, per the governor. The customer was rude, vulgar, and told her to go back to her own country. She used the f word numerous times. She said she didnt need to wear a mask to protect the employee because she shouldnt be in this country, anyway. The employee was calm and polite at all times. I apologized to the employee for the rude womans actions and words. I thought I had recorded the encounter, but, unfortunately, I didnt get it, after all. No one should be treated the way this young woman was today. Again, she stayed polite and calm throughout the entire ordeal. Her manager needs to know that.

One guy working, very slow, needs better customer service.

I was told by the employee that the manager said to charge FREE AMAZON RETURN packings. So, not the employees fault. He said that the shipping is free, but not the packing. I dont think the manager knows that the shipping AND packing is free for Amazon fullfilled items. I am sharing a screenshot where it says that both are free for reference. Ive never had a problem at other UPS Stores, just this one. While I will not come back, I will try to reach out to UPS Store customer service to prevent future issues with others.

Only one guy.Super slow.Wouldn’t be my first choice on a ups to go to unless you absolutely have to.

Sadly this is my closest UPS store thats walking distance. :( 3 bucks plus taxes to print ONE label while other locations charge 10 cents per page...Ill be so happy when my own printer gets to me.

You know the free Amazon returns with the bring your item and the QR code and ups will ship for you ? Yeah, this guy refuses to do that. And its the owner. Store is #2122. Complaint filed with corporate. Avoid this location.

DO NOT COME HERE! Owners are cheap and will over price you on everything. I came to print ONE page out, and they told me it was $6.25. I’ve been here before and paid less for 5 pages. Drove to the UPS store on Pecos and they charged me $.44. Completely out of my way but rather make the drive than come here again.

I had an amazon return that I already printed the label and had it as I received it and they tried selling me a $25 guitar shipping box so it wouldn’t get damaged. I said idc if it’s damaged I received it damaged with missing parts and amazon said if I print the label it’s good to go at any ups location. You can tel the owner is shady because the worker is a nervous bad salesman who looks like he’s forced to up sell because he calls his boss for the most basic things. I would highly unreccomend this facility they need to go under at this franchisee

I wont return to this ups store. I brought an Amazon return to them and they wanted to charge me to tape the top of the padded envelope. Any other ups store Ive gone to never hassles me.

They wanted to charge me $3 + tax to use a computer to make a 1 page label print out. When I did not agree to pay the fee, they told me to exit the store because they were closing up shop. When we exited the store, they hurriedly locked the door and closed the gate to the service counter. This was 20 minutes before closing time. How is this UPS store still in business after how they treat customers? This will be my first and last time using this location. They have no sense of customer service!!

I often mail packages. This place doesnt have much of a handle on what to do, where to ship, or how to ship. They over charge for packaging, tape, and anything they can.In the current Covid situation, their posted opening time is now 930am, but I didnt see them unlock their doors until almost 11. If I could rate zero, I would.

I have to give it a star because otherwise I cant write a comment but the lady who works here is very rude 0 customer service and she is always in a bad mood. I went to return a package that amazon told me that i dont need neither box or label and she did not accept it and wanted to charge me for a box and the tape worst experience ever

Worst UPS experience. They make any reason to not accept your Amazon returns and theyll make you feel stupid for thinking they would.Commenting on my above post, I came back with a box and now they want to charge me for tape to mail an Amazon return. Literally the worst UPS store Ive ever been to. This location is double thumbs down. Drive out of your way and go to a different location. Bad, bad, bad customer service.

I will not go here again. I brought in a package that was to be returned to Amazon. The Amazon instructions say bring in the package to any UPS store, and they will PACK IT and ship it for free. The man in the UPS store said I had to pay $2.50 for a piece of tape on the box. I asked why the instructions say pack and ship for free, but he wants to charge me $2.50 for tape; he said that is their policy. I went to another UPS store, that did not charge me at all, and gave me the box back and said they didnt need the box. I am also letting Amazon know about this. Note to previous reviewer Greg Mock: most people are only complaining about bogus charges, and added fees that other UPS stores do not charge. I have seen other reviews stating the same thing, and the manager answers the tape fee is our policy, but again I dont understand how they can charge the extra fee when Amazon states ...any UPS store will PACK IT and ship it for free!!

Web says theyre open at 9 am, at 9:40 am they are still closed. Watedtrip. Every time I have been there, they are rude and over charge for everything.

Went to have a document notarized at 515pm said our friend was on the way to sign as a witness. The old man working says its going to take to much time and we can come back at 8 am. They disnt close till 6 pm. Our friend arrived at 518pm he still refused to notarize the documents because he would have to put it in a log and it would take to much time. He then pointed to a sign saying he refuses service to anyone and to not come back. Anyone that has a sign like that must often have issues with customers. It was the worst experience at any store i have ever had. I honestly felt embarrassed for the way the employee was acting and the way he treats customers. Please avoid this place at all costs. No wonder yelp also has an overall 1 star.

Wanted to drop off Amazon returns and they did not take them claiming I have to pack it.. when Amazon specifically says that UPS store will pack and send it.. very unprofessional customer service... border line rude..

No wonder. I been to several ups stores to return Amazon merchandise. This was the worst one.

Sign said they would be back at 3PM. I waited until 3:45pm in the heat! These are unacceptable business standards. How can you leave customers waiting in the heat like that? I am very disappointed.

Charing $3 just to use the computer and printing fee to just to print few documents? Lol.. rip off, ill go some where else

One of the worst UPS Store in Las Vegas! Stay away from this place unless you want to get ripped off and get beyond horrible customer service. Rude staffs and they even tried to charge extra fees for a prepaid Amazon shipping label!

Always a good experience at this location.

Clearly states the have notary outside on window. Lady said no we dont. Asked why they have sign, she said well we dont have notary. Go to another UPS store. The hacks cant help w anything.

I’ve read the reviews. Complaints about pricing and giving a bad review is pretty lame. The price is the price, pay it or go somewhere else. Pretty simple. I’ve always received good service. They know what they’re doing and are professional.

I was there at 8:55am this morning and saw that the store was supposed to be open at 9am. I waited out in front of the store until 9:15am and no one ever opened it. Very unprofessional and shady. Will not be going back and I use UPS all the time. I have been much more impressed by other locations.

Do not use this store unless you like to throw away your money and love rude people! The owner (works there because he is too cheap to hire help) up charges for everything! I took a prepaid Amazon very small box to be returned and he tried to charge me $1.62 to put a piece of tepe across the box and refused to take the return label because it wasnt trimmed down. Asked to use scissors and he told me I could buy some! What a jerk! Told me if I didnt like it to go somewhere else. Took my box and departed. Called UPS and found out he is violation of Amazon/UPS return shipping agreement. filed a complain with UPS and Amazon!

Shady business practice. Would not recommend. Better places to go that give accurate info.

These franchise owners give UPS a bad name. Today was the first and last time I will visit this location. She goes the extra mile to be rude!

Showed up 10 mins or more before they closed to drop off a pre paid package to find the door locked. The employee looked right at my boyfriend and just turned around and walked away. What a waste of our time.

Terrible experience they refused to serve me for notary services.

Stupid me...I assumed that since the web said that this location closes at 6, they would close at 6.Walked up to the door at 5:03. Closed and dark.

They wanted to charge me for 1 piece of tape!!! Are you kidding me??!

The guy also tried to charge me 2.50 for a little piece of tape? I rejected the charge and took my package to another UPS

This is one of the worst UPS Store that I never seen before. The man is unfriendly and charging more $$$ whatever you asking for but others location they never charging for helping out. Terrible place ever !!!

Desk assistant is very professional, but the 5 dollars to print a return label is a joke... will not be using this location anymore

Three times I always ship to the same address and they always do everything different . I should be on file, I give my phone number and, I should have my information there . Only once one employee took care of me . Just now, I was in line, of course he skipped me . I didnt say a word .Ps I will never use this place ever .

$5 to send a document via email that needs to be printed. Never have I ever heard of anyone charging the customer to receive an email.

Very Rude and unpleasant.

Courteous staff was in and out in no time.

The man working the desk was very unfriendly. I had A few questions about returning some package and he was 100% not interested in helping me. It was incredibly rude and uncalled for.

Stated 1 b&w copy would be 0.25, then charged another $2.00 for a PDF fee. Rude when I questioned him about it, stated all ups are like this

Wrong hours!

They dont even honor their hours of operation.

Quick and friendly service at this location.

The sign says they open at 8 a.m. Monday through Friday got here at 8:15 a.m. and theres no one in sight

Always great service

Always best services,

Horrible place they dont accept Amazon packages, Amazon says no box is needed no label and they want to charge for all this and the lousy treatment, horrible location, goes against the policies of other ups.HORRIBLE