user
KB AUTOGROUP
3351 Fort Meade Rd, Laurel, MD 20724, United States
Appearance
KB AUTOGROUP
Comments
Mi
Review №1

I have been in the automotive business for 25 years and have to say I am truly impressed with my recent car purchase. It was quick everything handled efficiently and very professional. Samuel was my salesperson. Samuel is very patient and very helpful. He knows the cars very well. He was already off of work and came back to deliver my car to me which I appreciate. I highly recommend him if you are in the market for a used vehicle.

Sa
Review №2

I purchased my first car here and I don’t think I could’ve have a better experience! Samuel was so helpful and was able to get me approved for financing without a co-signer in minutes after my credit union decided to be funny. He also helped me with my car insurance and we were able to get everything done within a day. Once I was in my vehicle, my tire pressure light came on and Samuel was diligent in putting air in it but once we realized there was a slow leak in the tire he replaced it for me as a courtesy. I’m extremely happy with my first car purchase and will definitely recommend KB Auto Group to everyone, especially first time car buyers! Thank you Samuel!!

Bo
Review №3

Love my BMW,the guys are awesome

r
Review №4

What a great family dealership. We have shopped for used cars before and it is always been a hassle. The last time we bought a used car they tried to charge us $950 to detail the car which was basically washing it! During this search I had called around at a few places in Virginia which wanted to charge $750 for detailing plus $750 for dealer fees! So outrageous! And since Im in Maryland I would have had to still go to MVA and deal with that hassle plus getting it through inspection which they would not guarantee. So why am I spending $1,500?!?!So imagine my pleasant surprise when I came across this small dealership who actually had the truck I wanted to see. Not only was it priced fairly but they dont charge all those ridiculous fees. It was truly a pleasure doing business with this family run business and I would highly recommend them to all my friends and family.

br
Review №5

I almost never write reviews after working with Samuel, I felt compelled to do so. He immediately put me at ease in the entire sales process and made it so simple and easy. Like most buyers I had the car sales stigma. He put me in my new car with a smile on my face!

Ke
Review №6

Before i post this comment, let me first say that honest and customer service is number in my book period. I really thank God for sending me to this dealership. Besides me buying a car that i was very satisfied with he also enabled me to meet such professional and honest people at this dealership. I would definitely recommend and will recommend everyone that i know to come to KBs and have a very good experience with some HONEST and PROFESSIONAL people. I had NO issues with my vehicle AT ALL so thank you KB AUTO for taking care of me inspite of the challenges i had on my end for getting the job done.

ta
Review №7

My experience was great, great customers service very friendly welcoming environment was in and out within 2 days, for this being my first car the made it real easy.

Jo
Review №8

Everyone in the store is extremely nice and very helpful, I bought my first car from here and they made the experience very smooth and easy.

Tr
Review №9

There so patientI love the customer service good prices will tel the world about them GOOD JOB!

Ja
Review №10

Very nice cars here, and the staff is very helpful to assist you.

Ni
Review №11

Very hospitable, and the car I picked up was perfect, and less expensive than a similar car that another dealership was trying to sell me. They made the process easy and Im a happy customer!

Md
Review №12

I wish I could give 0 stars in the review. Avoid buying from them. Its unfortunate to have problems with the used cars after purchasing them. But their attitude after selling the car is too horrible. I bought a car (Hyundai Sonata 2008) from them on June 2, 2021. I paid in cash and got the MD inspection done by them. The following week, I drove to them to collect my cars documents. Then I pointed out that there was a check engine light on the dashboard that had not been there before. They sent me back saying there is no mechanic available now to repair this, and they would call me back next week when they could manage an appointment with the mechanic. In the meantime, I noticed there is another problem with the car, oil leakage. I waited for three weeks, called a couple of times requesting to check my car, and finally, the car broke down (didnt start at all) in the second week of July. So, hoping they would help me solve the problem, I called them again and explained the situation. Guess their reply?? They refused to offer any help. They said its been more than a month since I bought it and they wont take any responsibility now. So, last week I changed the car battery which is already dead (costing 105 USD), repaired oil leakage today (cost 410 USD). Still, there is an EVAP leakage problem (which may cost around 700 USD) which I am ignoring for the time being. I am not sure how they managed to pass the inspection test. I asked them for the inspection report, they said there is no hard copy of this, the testing report should be available on the DMV site. Think twice before buying from them.

Da
Review №13

Everyone who helped us was very nice and professional! I was so surprised at how fast we were in and out buying a truck ....fast and quick buying process! Thanks again ! Dawn and Donnie

Ma
Review №14

Service was excellent as always. Thats why Im a repeat customer.

M
Review №15

I love my 2019 Toyota Corolla SE that I purchased from KB Autogroup...My wife love it too

We
Review №16

Cars are priced to sell! Even beat Carmax prices. Friendly staff!!

Ro
Review №17

Great guys here, Very informative and helpful. Super friendly and easy going I recommend them to anyone👍🏾

Be
Review №18

What a great experience our family had with KB Autogroup! The employees and general manager were lovely to work with. They made the whole experience very easy and smooth. We will be returning customers

Th
Review №19

Excellent experience, let us look at multiple vehicles, test drive the one we were interested in and then we left. No hassle, no up talking sales. Needless to say we came back the next day and drive away with my daughters first car! Prices are unbeatable and excellent service!

Da
Review №20

They made the buying experience fast and very convenient! I am a customer for life!

Al
Review №21

I have visited many car dealerships but KB Auto group is more than a business office. It is a home to customers and clients. They serve your best interest

ta
Review №22

Great customer service. Unbeatable prices. Please don’t miss out on the best deals.

Mb
Review №23

A true car buying experience worth experiencing! I Have had my car for over a month and I could not be more grateful for this dealership. A special shout out to Mr. Simon for his consistency, professionalism and being so helpful throughout the purchasing process!

co
Review №24

When my son went to purchase his first car, I was honestly a little worried because most non-commercialized dealerships always try to hassle you. Sometimes their cares won’t work after a while. But the exact opposite happened. I was surprised at the customer service and the type of deal we got. God bless this business and God bless America.

Th
Review №25

I am very happy with my car,for am small dealership,they went above my expectations.Thanks guys

Bi
Review №26

Had a great experience from buying my 2017 Hyundai Elantra from KB Autogroup.Benjamin and Samuel were great!.

Re
Review №27

KB Autogroup was very good to me,they put me in my first Chevy Silverado Pickup

Ha
Review №28

The sales guys were fine (no problems there) but my time was wasted looking at a terrible car. The car I drove to see had botched body work from an unreported crash, a missing wiper assembly, flaking rust on all the suspension brackets, and dashboard light warnings, just to name a few things. It was listed at a great price, though!

Ja
Review №29

I found KB Auto Group on Cargurus.com. I spoke to Samuel at 7:15 am, by 10:30 am I was leaving the lot with the title to my Audi Q5. The guys here were honest, fair and helped me step by step with my car purchase. I mean they were so amazing that because I had to have my inspection before driving off the lot, they delivered my new baby to my job. They went above and beyond to help me. I had the absolute best experience with KB Auto Group. If you want a fair deal and a salesman that truly cares don’t hesitate to shop here. Thanks again guys my family and I truly appreciate you.

De
Review №30

Thanks to Mr. Brandon for guiding me through the purchase of my 2011 infinity!

Er
Review №31

I Appreciate The Effort And Support From The Sale And Finance Team. What Seemed Like A Dead End For me, THEY MADE IT HAPPEN!! God bless 🤗

Co
Review №32

Great dealership, super friendly staff! Just bough a 4Runner and it runs great. Staff was very helpful and I highly recommend them

AN
Review №33

Wonderful used car buying experience!Please visit them and ask for Sam or Kweku!

Jo
Review №34

We went to trade in a car. We were sent back because they didn’t want to finance the car because they said they wouldn’t make money on it. They suggested going to the bank. Instead I borrowed money from my sister. We called the next day and they said someone wasn’t there so the transaction couldn’t happen and asked us to come back the next day. The next day when we call they say “sorry someone sold the car”. Then they say we needed to put money down to hold it which was never communicated or put in writing anywhere. They suggested another car and in good faith we purchased it. At point of sale they said the engine was in warranty for 30 days they would get the car state inspection and they would give the car an oil change. About 3 weeks later the engine started to make awful noises And the oil lamp came on. We took the car back and they serviced it and said they gave it an oil change, which I thought they did already but apparently not. Two weeks pass again and the car stalled out on the highway the engine lamp comes back on and the engine stayed making terrible noise again. We reached back out and they said we can’t reach out every time there is something wrong with the car: they do not sell quality vehicles and they are not honest about what they promise to deliver. Do no do business with these people: they are dishonest and will sell you an unsafe car!

VM
Review №35

Thanks to Mr Samuel,I love my 2017 Mercedes E300 4MATIC

Ro
Review №36

The gentlemen at KB Auto group are extremely nice,they make you feel welcome and dont pressure you at all.They did not have what I was looking for but I will definitely be buying from them in the future!!

Ar
Review №37

Pleasant experience. Caring and knowledge staff. Thanks to them I’m back on the road! I would definitely buy from here again. I’m so happy with my purchase. I’m so thankful for all their help. They really worked hard to help me get a car.

Ju
Review №38

Save yourself the trouble and don’t buy from here. The motor in the car they sold us blew up after 3 months and they refused to do anything about it. They are Also very hard to get a hold of. Very disappointed in the customer service. Buy from literally anywhere else. They say that they tried to offer an extended warranty but that is untrue.

Ke
Review №39

Great on helping, giving information on how they work. Great business ❤️

Jo
Review №40

I had never purchased a used car from a dealer before, but I decided to try buying from KB Auto Group after seeing its 4+ star rating here on Google Reviews. The staff is very polite and professional. I spoke with Samuel over the phone to schedule an appointment, and Kwaku answered all my questions about purchasing details and the cars history. When I decided to buy the car, the staff took the car in for a safety inspection, and even though the car passed, they replaced a worn brake pad for me at no extra cost. Furthermore, after buying the car, I took it to my local shop to get a more comprehensive inspection. The only thing the car needed was an oil change, some fluids topped off, and intake + cabin air filters replaced. KB Auto Groups exceptional reputation reflected in my oustanding experience purchasing a car from them. Im writing this review to help others who see it gain confidence in buying from a reputable used car dealer, like I had.

jo
Review №41

Great car options, good prices and very professional

Fr
Review №42

Thank you, I love my new Hyundai Elantra from KB Autogroup . The guys there are very helpful and honest. ✔

JA
Review №43

I had an amazing experience at this used car dealership. I highly recommend!

Ha
Review №44

I bought a 2011 Ford F150 Lariat from these guys about a month ago, They were friendly, honest and accommodating. If google had 6 stars, Id give them 🌟🌟🌟🌟🌟🌟

Ch
Review №45

I Haven’t fully Completed My process of Purchasing from KB as of yet, but I would like to say Thanks to Mr.Samuel for being a pleasure to work with so far, very knowledgeable & works with You to get the Vehicle of Your choice. I highly recommend if Your looking for a Vehicle, to start Your journey here at KB. You will not be disappointed, & again I Thank him for everything thus far.

Te
Review №46

Great service. Love my new car, it runs amazing and the price was unbeatable!!

Ye
Review №47

Wonderful guy! Very attentive in my car needs, was able to work with me at my level of need in getting a car. Highly recommend coming here!

PA
Review №48

Beautiful small dealership with nice sales guys, I was very pleased purchasing my 2012 Mercedes Benz GLK350 last weekend!.

Jo
Review №49

Good customer service, efficiency and good product, I’m satisfied !! 👏🏻

Jo
Review №50

Man....these guys are excellent i came with a certain budget and they met me with it, with a couple of excellent cars. If you need a car and want great customer service with great prices then this place right here is the place to go!!!!!No Joke!!!!!

0g
Review №51

Absolutely beyond a doubt kb autogroup is thebest...highly recommended. I bought my Car from them last week and no regret at all👍shout out to Mr Samuel and the other gentleman.🙌 hope to make more purchases again in the future. Thanks

El
Review №52

Very good customer service and cars, I bought my first car here last month Millage was extremely low 2014 Hyundai Elantra I love the car

Ph
Review №53

Very honest group of people ! Helped me find a perfect first car, highly recommend.

Ru
Review №54

I bought my car and I didnt have any hassles, they were quick and attentive, for sure my next car will go back and buy with these guys!!! 👏🏻👏🏻👏🏻

Gr
Review №55

Very respectful, welcoming, great customer service. Will return to purchase another vehicle if need be. Thank you!

Ro
Review №56

Great customer service ..🤙👌very satisfied

Se
Review №57

Good people at this place.🤞🏾

Ma
Review №58

Thanks KB Autogroup....I love my car!

Ol
Review №59

Nice people please visit nice cars the team are respective

Pa
Review №60

We saw a 2013 Nissan Quest SL that we saw on carsguru, we were a bit skeptical because we never buy from small dealerships, we took the chace and drover 1 1/2 hours to see the car,Mr Samuel was awesome with his customer service, gave us good and dependable car for our family, weve had this van for 4 months and we love it.We will need a car in a month for our daughter going to College.

Tr
Review №61

I recently purchased a Volkswagen Passat after days of car shopping at KB Auto Group .The cars were clean and priced below market value. I worked with Kwaku and I didn’t feel pressured to buy the car . He was very professional, you won’t find pushy salesmen at this dealership . I will definitely buy from them in the future and recommend them to my friends and family.

Ja
Review №62

Great service nice cars. Brought 2 cars from them and my daughter and I like them both. Thank you Samuel and to the other gentlemen.

La
Review №63

Our shopping experience was great! My son loves his car

CA
Review №64

We went to Laurel Honda today looking for a used Honda but the prices were a little high so we ended up at KB Autogroup down the street and found a 2013 Hyundai Elantra for a really great price,Staff were very helpful and knowledgeable .The wife love it and We are very pleased with it

Ad
Review №65

As a first time buyer and being young they were able to help me find the right car for my budget! Also work with me with payment setup. 10/10!!!!!

En
Review №66

The best use car sale place Ive ever been .best prices and friendly people

Hi
Review №67

These guys at the dealership are honest and know their cars. I’m very glad with my purchase

Am
Review №68

Great experience very nice people honest. Worked with price would buy again from them.

Jo
Review №69

Excellent serve i recievewhen I went to the auto shop. Managementwas very repetitive too me needs.

Ph
Review №70

Great Experience here, The guys worked with me in getting the car I wanted.Great Customer Service, Excellent JOB.

ga
Review №71

Great costumer service! I recently purchased a truck there and I was very satisfied with the service.

Na
Review №72

They responded well to me via Facebook and the lady at the dealer was super nice. Make sure you ask for the CARFAX for the vehicle youre interested in.

jo
Review №73

Excelente customer service

Ke
Review №74

Have now bought two used vehicles from KB, great service, great prices and the people working there will do everything they can to give you a great experience. Start your car search here!!

Va
Review №75

I really appreciate KB Autogroup. They work with you to get you on the road.

ol
Review №76

They are very helpful

Aa
Review №77

I brought a Red Volkswagen Jetta and I really love my car thanks Samuel😬

Bo
Review №78

I recently purchased my first car and I was having problems registering it but they helped me through the process. Great service

KB
Review №79

Great customer service with knowledgeable staff...decent selection of cars for a new dealership...KB Autogroup made it easy and enjoyable to actually buy a car and thats NOT ubiquitous in todays car buying experience.

DE
Review №80

Thank you for walking us through your selection of cars today!

DJ
Review №81

Thanks alot guys,you guys Rock!

Re
Review №82

Good people to do business with.

Ma
Review №83

The customer service was impeccable!

AM
Review №84

Low priced cars all over d lot !! ..Thanks for my Honda !!

Ma
Review №85

Just bought my black 2014 VW Jetta TDI from KB Autogroup and the whole process was exceptional .I am very happy with it. Thanks Mr Samuel

fr
Review №86

Thanks a lot Mr Samuel for the my beautiful car

Th
Review №87

Wasnt happy with the service they wasnt trying to negotiate

Fe
Review №88

This please is great

ch
Review №89

Very good

jo
Review №90

Bought a 2014 Kia Optima SX and I love it

Ma
Review №91

A little over a week ago I went to purchase my first car and already knew the vehicle I wanted when I checked their website. Samuel made the experience as smooth as possible. He was extremely professional and kind and made good jokes to lighten up the process. If you are looking and want to be helped by someone who is patient and understanding, Samuel is your guy! Thank you!

SA
Review №92

Very nice guys at this dealership, I bought a Ford F150 from you a month ago and had spectacular service.My wife waits until January to buy yours ...

Information
39 Photos
92 Comments
4.6 Rating
  • Address:3351 Fort Meade Rd, Laurel, MD 20724, United States
  • Site:http://kbautogroupllc.com/
  • Phone:+1 301-317-1200
Categories
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:10AM–7PM
Similar organizations