Very happy with the birthday cake that Cakes Plus made for our daughter’s birthday. The cake was identical to the picture we shared with them, and the only thing we needed to add ourselves was the cake topper and candles. Ordering and pickup was a breeze and the cake tasted amazing. Thank you for your part in helping us celebrate our daughter!

Cakes Plus new location is very big, clean and well lit with the same great customer service that we were use to. Its just nice to make my selections get cashed out and not be standing on top of the next customer(especially in this COVID environment). The other plus with the new location for me is the parking, the old locations parking lot was always congested big difference with the new location. Great move, Cakes Plus not only did they make enhancements for their staff they greatly improved the customer experience as well!!

A few months ago they made me the most amazing cake! They made my vision come true with this cake and I could not be happier! Customer service was EXCELLENT from placing the order to picking up the cake!!! Cake was also very delicious! Cant wait to order more cakes in the future!

$120 cake was dry and over baked. Vanilla cupcake was good and moist. Icing on the cake was also good. Not too sweet.

Just love it! I have been shopping here for cakes since like forever! The cakes are so moist yum

Ordered cakes and cupcakes for a gender reveal, and would definitely recommend them! Everything tasted great and looked exactly how I wanted.

Super moist and fluffy cake. I enjoyed a vanilla cake for a baby shower! It was beautifully decorated and yummy! Great job!

10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ ALWAYS. Their cakes and cupcakes are absolutely delicious. The staff today was friendly and had exceptional customer service. I always refer new customers to them.

I really enjoyed the service and the direct information Mrs sue gave us. Friendly and clean environment. Hands down best place to get your cake for your special occasion. They even served us wine. I can’t wait to work with them for my wedding cake. Thank you all so much for the warm welcome from beginning to end.

This is my first review. I’ve never left a review before good or bad. But this cake I bought for my wife’s birthday? Makes you want to slap your momma. I’ve been going here for years! Back when they had the small shop down the street. Customer service is always great, employees are a delight. I love their cupcakes and again this chocolate cake I got for my wife is absolutely amazing. They never disappoint! Thank you

Very very helpful and friendly, not to mention the best cupcakes around! We drive out of our way to go to Cakes Plus for every get together. 😋

My wife has been bragging about how good this place is ever since I’ve known her. She used to go here all the time when she worked on ft Meade. I finally stopped in tonight to surprise her with some cupcakesShe wasn’t joking ... some seriously good cupcakes here. They have your basic flavors - including strawberry cake with white icing which is my all time favorite cakeThey also have a cupcake flavor of the month. This month is strawberry short cake. YumThey also sell sheet cakes. Wedding cakes. Cake toppers and balloons. It’s your one stop party shop!

I found this place today after shopping at Kohls. As we walked in we were greeted. There was a good selection of cupcakes which we took a few, cream cheese was great. We really wanted to take a chocolate cake home but unfortunately they didnt have a lot in cakes. I will definitely try them again. My daughter loves the cupcakes. The guy at front was very nice and friendly.

Good service and the cake I received look excellent..havent taste it yet but will let everyone know the results

I’ve been going to this little gem since 2001. Prices can be a bit steep but definitely well worth it. They now have a different flavor of the month cupcake and every month which can get quite unique. They also have a board that they hand write inspirational quotes which is cool. The cupcakes are divine, no matter what I buy I have to get a cupcake before I go. One of my favorite bakeries by far.

Laura is so sweet & professional. I enjoyed working w her. She got my daughter a cake last minute. Moist as ever. Delicious. Ive been a loyal custom for almost 15 years. Never disappointed.

Love the staff and the quality of the cupcakes & cakes! If something isn’t done correctly they are more than happy to redo or offer some type of discount! Hannah is AMAZING & goes above and beyond to ensure you are satisfied! Loyal customer for over 10 years!

Large space, all staff masked. Lovely open areas. We were able to order a cake for Monday on a Saturday.

This cake was created for my mothers 65th birthday celebration. It was definitely the talk of the evening and almost too beautiful to cut into. The staff at Cakes Plus did an outstanding job from start to finish. The ordering process was seamless and the cake was ready for pick up as promised. The cupcakes and cake were moist and full of flavor and the guests loved every crumb!

We are ecstatic about the cake that the made for our daughters Sweet 16 Birthday. Its not only beautiful but it tastes great as well.

Great customer service, great cupcakes. Seasonal pumpkin spice amazing

Visited just to sample for Christmas my new go to place. The ABSOLUTE best and they are friendly and excellent customer service. Very creative holiday themed cupcakes.

Cakes Plus has been a family and friend go to for all of our occasions since 1996. I fell in love with their cakes and haven’t turned back. Thank you for your service and I will continue to come back every time. See you on the 19th of September, it’s my daughters birthday and all she wanted was cupcakes from her favorite place (Cakes Plus). 💯❤️🎂

My husband had ordered a birthday cake for me from Cakes Plus before, so it was his turn. ^_^They did an awesome job, with both the decorations and the taste! You cant tell very well from the photo, but it was like an actual tome. I was nervous about the fondant, but it was delicious. Overall, it was a huge hit!

I love this place! I usually visit Maryland for my birthday and every year I get their party hat birthday cake. Its the perfect size for a family of four (with some leftovers). The cake and frosting both taste fantastic. We also sometimes sneak in to grab some of their yummy cupcakes. The prices are also fantastic for everything. Definitely a recommend for those who want a great tasting, affordable, and pretty cake.

I placed an order for a vanilla cake with butter cream filling for a surprise birthday party for someone that really enjoys that type of cake. The order was very detailed and was thoroughly reviewed by the staff. However, after the surprise and upon cutting the cake, there was no butter cream filling. Spoke to the manager and owner and was offered an apology and 6 cupcakes or the $8 difference in the price of the cake. So you place an order, pay for it in advance, pick it up, get home and they’ve made a mistake. I paid for something I did not order. I guess only professional organizations or restaurants with class would offer a reorder or a refund. I could have ordered a vanilla cake from anywhere. So support a company during a tough time and the company gives you what they want, not what you ordered. How do you know if the company didn’t just give you what they wanted to? Did they cut corners? Clearly this company doesn’t put the customer first. Very disappointed and will not trust an order from Cakes Plus again.

Moist and tasty chocolate cake! I ordered a custom cake for my grandsons 1st birthday and I must say they nailed the design. It was a simple number one design, but the frosting was to look like fur. I was very pleased with this and everyone at the party was awed. My only issue was that the frosting had a slight bitter/food color taste that I wish wasnt there. I did get used to the taste after a while, and, I was asked for a recommendation from someone at the party-- so perhaps the bitter is not noticable to all. All in all, I would say well done!

Best place ever!!! Best service and quality

If you love baking cakes you can visit Cakes Plus for everything that you need.

Amazing costumer service I loved the cake it was even better than I imagined. I really recommend going there 100% reccomend

Amazing, family owned bakery in Laurel. Delicious cakes and cupcakes with friendly customer service. Our go-to bakery.

When hard work and excellent customer service meet you get Cakes Plus. I can’t recommend them enough to anyone with baking needs!

Disappointed..overpriced for a cake that taste like boxed cake mix from supermarket and same with the icing..too sweet.. I guess my first and last.

Delicious as always. Moist and scrumptious ❤

We stumbled upon this jewel today. I had the great pleasure of working with Hannah who acknowledged and assistes me as soon as we entered. She was attentive, sincere and most efficient. 5 Star service!

For this to be a bakery, I expected better. The cupcakes I purchased tasted like they were made with box cake batter.

Fast and quick service, a variety of cupcakes to your liking,yum!!Red velvet, lemon, and chocolate with buttercream frosting are my favorites.Great atmosphere, super friendly staff.

Customer service was excellent and as always the cupcakes were delicious.

My first time visiting cake plus awesome place and awesome staff all around will definitely buy again my new go to place for cakes.

I have been getting my cakes for special events from Cakes Plus my entire life. I have LOVED getting their cakes. I can distinctly remember the thrill of going to their store and looking through the catalog for what birthday cake I wanted. Ive used them for birthdays, mothers days, graduations, and so when I got married, I knew I needed to get my cake from them. Alexis, the owner, helped us PERSONALLY take our order. She was so thoughtful and sweet throughout the entire process. For our cake and cupcakes, it was a completely reasonable price as well. When we needed to change plans and quickly have a cake ready, they were so gracious and jumped on it right away. If I ever had a problem, they solved it right away (like years ago, my graduation cake collapsed on one side and they gave my mom a partial refund). Their quality is above everyone else--there are other local places that are WAY more expensive and their cakes are always dry. I always recommend Cakes Plus to everyone I know because theyre truly the best local business around.

Great little shop with great tasting cupcakes. They come out moist and with just the right amount of sweet. Just 4 stars because the employees were not wearing gloves when handling the cupcakes.A worker was on a smoke break outside and went back inside. There was no hand washing after the smoke break.Good cupcakes. Ability to order online helps a lot.

Great Phenomenal Cupcakes. Superb supply options. Cake tastr like party in your mouth.

Cake was delicious . They perfectly executed the fishstick character on Fortnite, for my sons 5th birthday! He was so suprised to see his favorite character on his cake. Thank you!

I’ve been going to Cake Plus since I was a kid! Any event I have, Cake Plus cupcakes and cake will be there. They literally have the best cupcakes and cake I’ve ever had. No other baking shop can compare. The icing is just amazing 😭😭 You won’t be disappointed!!

Love the cake but its too much money

My favorite place for cake. I won’t go anywhere else. They did my wedding cake and my bday cake every year. I don’t want cake from anywhere else.

Ok, I have visited numerous cupcakes store from Bel air MD to Washington DC, but as I was driving home from work, I was in need of Petro so of course my GPS sends me to the nearest location, and this is how I stumbled across this tasteful place, now I love me a cupcake ( my favorite red velvet ).I purchased 4, 2 were red velvet and 2 strawberry, the icing was made with cream cheese, heres the kicker I just love them plain but I do like to try the frosting just a little to compliment the cake, and I will say by far the most delicious one Ive tasted, outstanding kudos to you on your new location and cleanliness as well as customer service, and I will be returning here with some tough critics, my grandkids lol.....

The cake I was given was nothing like the cake I ordered and the picture I showed them, then they charged me $100. Very displeased. The two tiered cake is the picture I showed them and the single tier cake is was I received. I asked for just one tier to look like the picture. You may not be able to tell but there was also some weird pattern all over the body of the cake. They then made the cake black when we discussed extensively that it was not to be black smh. Ive ordered a custom cake 3x the size of the cake I got from Cakes Plus elsewhere. Wont be getting anymore cakes from them

I love the cake, it’s so moist.

Cupcakes were delicious! Especially the vanilla cupcake with chocolate frosting.

Greeting ready for my wedding love here

I ordered 24 mermaid cupcakes and they were delicious, my guests thought they were amazing.

I love the service.

This was my favorite bakery. Their cakes and cupcakes are the best in town. However, their prices doubled between when I purchased my sons birthday cake there in February 2018 vs February 2019. I am not exaggerating. Doubled. Apparently you can put a price on delicious baked goods. The price is ALL THE MONEY IN YOUR PARTY BUDGET. Such a shame. Now we stop in for special occasions.Update (changed from 3 stars to 5 stars): After leaving the review above, the owner got in touch with me and wanted to understand my concerns better. After speaking with her at length, we found the best solution for my cake needs (in my budget and still delicious:). Make sure you check all the options before dismissing this bakery as too expensive. It isnt cheap but you wont be disappointed. Thanks for reaching out Laura. My beloved baked goods and I are reunited again!

This place is amazing! Have ordered their delicious cupcakes in the past but hadnt had their other yummy treats. Had a work party and decided on cookies, pretzel sticks, brownies and of course cupcakes. Everything looked great and tasted even better!

I have been coming here for 18 years they have the best cupcakes and cakes everyone is so friendly here and helpful Thankyou for giving wonderful customer service even when you are super busy yummy yummy!

They did a nice job with decoratuin. However, they messed up the flavor. I requested redvelvet and vanilla but the cake was only vanilla. To make up for their mistake I purchased additional redvelvet cupcakes. The owner seemed irritated when I told them about their mistake. Instead of providing a discount or an apology for their mistake I end up spending a lot more money. I will not be going back to this place since the customer service is bad.

The customer service was horrible. As a paying customer, the staff acted like I should be happy with what ever was easy for them. They were nasty and did not care to make a returning customer happy with their services. I will take my business elsewhere.

Best cupcakes EVER! Moist with a unique flavor, a wide variety!

Have had positive experiences here with the vast assortment of supplies this shop carries. Although they didn’t have everything I needed, they had a lot of what I was looking for (cake tins and toppers for bday cake, foil placement for cake, molding chocolate). Prices were a bit steep, too. I tried a lemon cupcake while I was there.

Cute cupcakes and cake but the taste was awful!!! Dry and stiff as if they had made them DAYS prior to my pickup time.

Simply the best there is! Friendly staff, delicious cakes and extremely talented decorators make this one of the best bakeries in the country. I have never been disappointed. Cakes Plus even has a neat retail section where you can buy your own cake supplies. I highly recommend this place to anyone looking for that delicious addition to their special event.

Smh....overpriced

I love this place. Unfortunately, they didnt have the large bottle of vanilla so I had to buy a regular bottle.

Expect a line to get in like all places during this covid-19 time but the wait was reasonable and worth it in my opinion.

If there is a thing as 20 stars, then Im giving that high rating to Cakes Plus. I ordered a cake in the shape of a typewriter from Cakes Plus, and they went overboard. The service was very professional, and the cake turned out extremely well. Besides it looking like an actual typewriter, it tasted fantastic.Thanks again to Cakes Plus. Your design added a great touch to our Honoring Program on October 12.

I edited my review thanks to Laura. I appreciate you taking the time by calling me and making it all right. Cakes Plus Cakes are one of a kind. Thanks again for restoring my faith in your cakes.

There cakes r a plus

Some of the individuals have no professionalism and understanding of what customer service and phone etiquette requires. I come to believe that these people are lazy by not wanting to take orders over the phone. Maybe this location should go completely on-line only taking on-line orders to save on overhead and minimize the horrendous phone experiences! Attempted to place an order over phone for a cake that is offered and displayed on their website and they would not take my order. One representative requested that I order it on-line and someone will contact me and then places me on hold. Another associate answered the phone and then said send me a screen shot them a pic of the cake that’s on their website then hung up the phones without giving me the opportunity to ask whether they could complete it within my proposed time frame. Just ridiculous.

I went to pick up a cake that I orders over a week ago. There was one person in front of me and this woman just started to order a cake and was taking quite a bit of time doing so. The guy next to the female employee behind the counter was fiddling with something at the counter, and when he was done just walked into the back area. After about ten minutes a young lady came from the back area, saw me standing there, and picked up the phone. She started the laborious task of taking a cake order over the phone. The woman in front of me was still ordering at about fifteen minutes into the wait, and there was no sign of the young man that disappeared. The lady on the phone finished her call an departed to the back without saying a word to me. The customer in front of me finished her order and said, she might want to order some cupcakes. They moved to the cupcake display window and the woman taking the order asked if a wanted cupcakes also. I told her I was there to pick up a cake and held up my paid receipt. No sign at all of the other two departed employees. When the girl behind the counter finally finished with and customer in front of me, she asked my name to retrieve the cake I ordered. She brought out 8x4 inch small round cake and opened the lid to the box that was taped at an angle above the cake. I did not know why it was taped that way at first. She opened the box to show the cake and it was beautifully done, the perfect writing, and the small multi-colored flowers around the cake looking almost real. I told her it was perfect. She them proceeded to take the lid of the box and press it all the way down on the box and tape it back up. When I opened up the box at home for my wife, all the flowers on the top of the cake were crushed into the icing, hence the reason the cake was taped a-jar from the start. Considering this small cake cost $54.00 dollars, I was not pleased. Cakes Plus, Inc. in west Laurel Maryland can produce a fantastic looking cake, but the customer service is horrible. Also, the staff are apparently too ignorant about cakes to know not to crush them when boxing them up. A cake twice this size, also with flowers and custom writing at Costco is not quite as fancy, but they will not crush it. And “Plus” it will only set you back less that $20 bucks at Costco. Lesson learned, if you order from this place, you ordeal will be no cake walk.

Always great, always delicious.

Great place to help me create birthday cakes for my children. Great service!

I called today to have a surprise cake delivered for my best friend who lives in Maryland and when I called the first time I spoke with Laura who was great and very helpful I had to call back because I needed to know what flavor my friend likes vanilla or chocolate and to call them back when I knew idk who I got when I called back but she was VERY RUDE I just ended the call she was very dismissive and not helpful at all I really wanted to cheer my friend up she lost her brother last month what a horrible experience I don’t know if that lady was having a bad day or what but the customer service was not there at all.

I ordered a special cake for one of my employees retirement receptions. The order was placed one week prior to when I needed to pick it up. The owner Laura and her staff were so helpful and accommodating in assisting me in my design.Fast forward until today (3/27/19). I picked up the cake last night (3/26/19), and the 2 young gentleman were so nice and professional, and carried the cake to my truck.I drove with it in to D.C.... set up for the reception...THE CAKE WAS FANTASTIC. EVERYONE...and I mean EVERYONE was raving about the moistness, design, taste, etc... I initially said that I made it...but came clean and gave CAKES PLUS full credit.Thanks again for the perfect cake and helping make the retirement reception memorable. Thanks to all who helped and assisted me.

Michelle was very professional and patient not to mention a complete doll.

Their cakes are to die for! So very yummy. And their designs are on point. Loved this place. Nice and cute and cozy. Lots of sweet treats can be found there.

Your cake was a hit at the couples bridal shower this January. Also the bride and groom cupcakes were so delicious and so pretty . Everyone raved about them. Thanks. Love those butter cream cupcakes. Will be back... susan newland.

I been getting cakes from this place for many years, the last three time its been a mess. I placed an order a week inadvance and told the manager the problems I had with two orders prior to this one and hope I woill not be disappointed when I come to pickup my cake . I was assured that I wouldnt have any problems. When i went to get my cake they spelled the name wrong, she took the cake back and had them to correct the name only to return with the name still missed spelled. I told het look what are you doing thats not the spelling of the name she looked at the paper attached and said let me correct it again. At this point I told her to give me my money back. I called back to the store and spoke with the manager and she stated that maybe they not the place that I need to get my cakes from. I said you are exactly right. I gave you three chances and you failed. When you place a order you need to look at the paper work correctly and make sure the spelling is correct. Then she went on to say that they are short staff because of covic19, that has noting to do with spelling a person name incorrect twice. I will never give them my business again. She act like I was the problem on the phone. I should have gaven them a peace of my mind in the store . I didnt want to embarrass them in front of a store full of people.I wish I had now after her response. I told her I will be giving her a bad review. UNPROFESSIONAL MANAGER!!!

When it came time to pick our wedding cake we already knew that we would be using Cakes Plus. We have used them for the last 5 years for birthdays and events, Our personal favorite is the yellow cake and chocolate fudge frosting. We decided on 5 cakes for our wedding, and let them come up with the flavor combinations. We took in some pictures for the designs for the cake. They turned out perfectly!!! the colors came out exactly as promised and the designs were flawless. One of the cakes was our favorite that we saved for later, it ended up being our dessert after the wedding and breakfast in the morning before checking out of our hotel! We received so many compliments on the delicious cakes!!! The staff are very professional, courteous, responsive and friendly. They verified everything for our order and delivered on time. Thank you very much Cakes Plus!!!

Hallelujah cakes plus has reopened my life is whole again.

Initially I had no desire to get a cake. My fiance convinced me that cupcakes would be a hit. Boy was she right! Cakes plus was willing to work with us on pricing and delivery to our venue. They gave us a fabulous tasting -- even brought us coffee!! Their pricing was very reasonable and the cupcakes were wonderful. If you are looking for a worry-free choice for a bakery, look no further.

Excellent customer service

Cake is dense too sweet

I have been getting a cake every year from my 1st birthday to my now 28th. For the past two years of my birthday and many other events the cake has been disgusting, poorly made, and flat out gross. Im not sure if they sold ownership or if the person making the cakes died but they need to figure it out or they will lose a customer of almost 30 years.

Cakes plus has been doing cakes for my family for years non of the cakes have every disappointed me or my guest. All are beautiful and taste fantastic. I have referred many many people there and all are dedicated to going to get cakes

Nice variety of cakes

I have been buying cakes at this store for a long time and they have never failed me. Their cakes are full of favor and moist. Any cake that is ordered from here is pure bliss!

I love this store ! I’ve been getting almost all of my cakes here ever since I was a baby. I love this store so much, it inspires me to be a cake builder one day. Their thoughts of the day are also amazing!

Ive been coming to Cakes Plus for all my cake orders for almost 10 years now. Its a 45 min drive one way and I dont mind it at all because the cakes are always decorated beautifully and taste DELISH! AND they are so kind & professional! Cakes Plus will always get my vote :-) Trust & believe, you wont be disappointed!

Some of my cupcakes appear to be old, when I removed the cupcake wrapper off the cupcake it just fell apart

Best cupcakes Ive ever had!!!! Tried the vanilla butter cream, vanilla chocolate icing, orange cream and lemon. Omg...Delicious. The customer service was great. Friendly staff. Id recommend this place to anyone

Delicious! Ive been going here for years. I love being able to stop any and pick up cupcakes whether its one or one dozen. Red velvet, lemon, and chocolate with buttercream frosting are my favorites. They also have cute little small cakes. When I was pregnant I craved their cupcakes regularly. Definitely will be ordering a cake and cupcakes for my dughters first birthday. The staff is friendly and very helpful.

Had to give 1 start, totally disappointed about this bakery. I decided to order from here because of all the great reviews I saw online. To begin with the cake was not as I thought it would be. I feel like I paid too much for something so tasteless that Sam’s Club Or Costco could of done it better than them.The icing was also pretty hard, that by the time I got home the cake was cracked from the middle.It was pretty disappointing have to drive 45 mins to pick up the cake and it looked nothing close to how I wanted it.

When I lived in Maryland, Cakes Plus was my bakery of choice!! The first time I had a piece of their cake, I was hooked!!! It is super moist! Very, very good. Their carrot cake is to die for! I never had any issues with the cakes I ordered or with the customer service. I got cakes for my childrens birthdays, my birthday, and special occasions. Sometimes on the weekend Id go just to get some cupcakes :-) The bakery itself is very small. And it can be tight when they are busy. I always wished they would have opened a bigger place. That is my only complaint. I will be vising MD for my birthday and I will be getting my cake from there.

I had these guys make my daughter’s birthday cake and they did a really fantastic job. I could tell they really paid attention to detail as everything was just perfect. You guys should really check this place out. They never disappoint.

Very disappointing experience. I ordered cupcakes for my husbands birthday. They forgot to decorate them???!!! Not only were they not decorated when I arrived to pick them up the packaging was awful. I hoped for a better 1st time experience. Also he did not like the cupcakes.

Cakes Plus has moved about a mile south of the original location on the same side of the street. This location is huge! Same great service as before, but now you have room to move and browse the well stocked shelves. But, if you dont see something youre looking for, just ask the polite, friendly and knowledgeable staff. Prices are good and reasonable.

I just heard about Cakes Plus from a coworker bring cupcakes to our office. OMG! They were great!! Decided to go in over the weekend, and they had more flavors of cupcakes than I realized. They also have cakes ready to buy, which I think is such a good idea. Customer service was very good. And I will definitely go back.

Only there for cupcakes. $1.55 cupcake Nov 2017, I love these.Vanilla with butter cream, Pumpkin with snickerdoodle, Lemon, and finally Vanilla with chocolate. The cupcakes flavor is good, the cake is light. The icing is good flavor, not overly done, not too sweet.

Their cakes are delicious! They let you taste the different flavors before you buy. They are expensive though. Ive found my new (special occasion) cake place!