Impossible to get a hold of. I was sent home from hospital after surgery with an oxygen tank and concentrator. I have not needed it for 3 days now and have been trying to get it picked up. the phone number they gave me goes to a line with a mailbox that is full. I called it 36 times in 2 days between 9-5 with no answer. Searched online for another phone number. It is now 11:41AM. I have been #3 in line for 2 hours and 41 minutes. So glad to know Im getting billed for this daily. My next phone call will be to consumer affairs.

Our Northern Utah Drivers are some of the best. Darius and Andy are always efficient in their work and communication with us before a delivery. Its nice to have two people that are competent and know what they are doing. When things go wrong on the clerical end of things, they let us know how to resolve it.

Cristin, Lexi, and Carli are so knowledgeable about everything! No matter my question, these ladies know the answer! Friendly, helpful, and a pleasure to talk to! Because of their great customer service, Ive recommended several friends, and they too have had great experiences. Thanks everyone for taking such good care of me!

I recently went to Valley Home Medical for CPAP equipment. I was very nervous, hadnt used a CPAP before. I was treated very kindly by the receptionist when I first got there. RANDI is the respiratory therapist who educated me on the machine and helped me feel less anxious. She was patient and kind and answered all my questions and was very respectful. She is incredibly knowledgeable and willing to help if I need anything in the future. Thank you, Randi, for making my experience there a good one!

My husband and I both appreciate the services offered by the Layton Valle Home Medical. Randi recently helped me get a new CPAP machine and has helped to find the best mask for my needs.Replacement supplies are managed by Sleep Central. They remind me when it’s time to order supplies and they ship them immediately.My husband’s oxygen concentrator is checked and kept in excellent condition.Thank you for your services!

Randi was awesome. Very knowledgeable and great to work with. Had everything ready for me and did a great job getting me set up.

I am a 100% disabled veteran. Valley Home Medical was assigned to me several years ago by the Veterans Administration as my local oxygen needs service provider. In all that time I have nothing but compliments for the senior staff that manages their enterprise, for the receptionists and other office workers who are a customers first contact (especially Chellese), and for the various customer service agents that periodically visit my home for equipment repair or provision. Choosing them for me was one of the best decisions the VA has made on my behalf. I am an enthusiastic VHM supporter.

I bought a home in sandy and the previous owner left their tanks, which were supplied through valley home medical, at the home. I have called numerous times over the last month, receiving promises to pick them up. They have not made even one effort to actually come and get the tanks despite promising me they would be gone in a few days multiple times. This company is very unprofessional and provides poor customer service at best.

Andy is the best delivery driver we’ve ever had he always makes sure my husband is very well taken care of. He has the best manners and makes our day whenever we see him.

I was recently traveling from my home state of Utah to Florida and Tennessee. I was gone for 6 weeks. I called my local Rotech supplier Valley Home Medical. I spoke with April who was very friendly and knowledgeable. I told her of my traveling plans and that I was worried about getting my oxygen. Aprilquickly assured me the equipment I needed would be at both places. She arranged everything and did so with a smile in her voice.Thank you April for all you do.

Randi from store 10010 is awesome and helped me feel comfortable! This is my first cpap and her patience and personality took my nerves from a 10 to a 1!!!

Vanessa and Taylor were so AWESOME and helpful. My doctor order me a neb and they had it ready to go and showed me how to work it. Im very grateful for their help and great customer service.

When we called the Layton office of Valley Home Medical about our brother’s malfunctioning concentrator, Lexi and Cristina, who schedule and fill supply requests, were quick to schedule Chris Perez to come and check and replace the malfunctioning oxygen concentrator. Chris Perez was very kind and efficient in resolving the issue. Our brother’s replacement machine is working like a charm.

Ebony at Valley Home Medical changed my life. If not for her, I would have given up on the machine, because the first months butwere rough. It turns out I needed a BiPap, not a CPAP, and it took some time to get the settings right. Ebony was my advocate with the doctors and the machine company, helping me get everything right. For the first time in my life, Im actually sleeping through the night and feeling rested. Im so grateful for her! Patient. Professional. Kind. Knowledgeable. This lady deserves all the raises!

Randi, Cristyn, and Lexi were the ones that helped me. They were very very helpful and took care of my needs in a very expert and knowledgeable manner. I would like to thank them very much for their help.

Andy was very helpful and professional in setting up my oxygen. I appreciated his help!!!Thank you!!!

This is on behalf of my father-in-law Henry Udink,Darius does a good job and is always friendly. Always helping with the tanks and ask if he can help in any way He always ask you if you need anything else.Very polite. Very clean and well manored He always calls and lets us know what time he will arriveThank you Henry C Udink

We used them for 2 yrs for Moms home O2 care. While the techs are friendly and knowledgeable, they are either late or no-shows. This cant be their fault. The company itself is incredibly disorganized.They never return phone calls, even after Ive left multiple v.m. messages. At one point they started sending past due notices, when we always promptly paid her co-pays. Again, it took a while to get a call back. The woman in accounting assured me she had a zero balance, but we continued to receive threatening late notices. It took 2 mos to get that taken care of.A year ago, Mom went to the nursing home. Shes supposed to be coming home today, but after leaving 3 messages last week with no call back, I pressed the Im a physician option, and wala! Live person.However, she told me they have no record of ever having her in their system. Are you KIDDING ME?! They provided service for 2 years, and I have records and notes from all of our dealings, so Im positive I called the right place.We cant bring her home with no oxygen.Save yourself a huge headache. This isnt like the plumber not showing up. If you need oxygen 24/7, theres no room for poor service.

I’m a respiratory therapist. Ryan our sales representative has always been there when we needed him. He is always trying to help the patient get the home oxygen paid for. Thanks keep up the good work.

I have been treated so good here in Bountiful by delivery driver Andy, Chellese, Cristyn, and Lexi. I have also been treated wonderfully by Angel when I am down in St George.

Andy is the best delivery driver, Chellese is wonderful at taking taking my order and thank you Lexi and Cristyn for everything you do and Marie is wonderful and very helpful.

They have been great so far, Im traveling and needed additional supplies they supported me100%.The employees were very friendly and helpful.

Just No. Will refuse care even if your life depended on it. Customer Service is a joke. Boss is an even bigger joke.

Randi, Christyn, Lexi gave a very professional presentation and helped me understand all the equipment - the Vpap and oxygen machine. So I was very familiar with it and had no problems. Thank you very much for your professional help. Art Cheney

I love these folks their always great with service and always helpful from Darius and Andy who deliver to Lexi, Cristyn, and especially Chellese who call making sure everythings alright their all wonderful with service and help.

Valley Home Medical in Layton has billed tricare for durable medical equipment twice in two months. I havent received any equipment from them since I picked up my machine close to 9 months ago.Ive called and left multiple messages but they dont call you back.I advise everyone thinking about using this company to read all the reviews. Im now calling my insurance company to report their fraud and Ive gone to the referral office at Hill AFB to black list this company. The representatives are aware of this company due to other complaints.

Thank you April for helping us we are very grateful.🙏👍😇

Worst customer service ever!!!!They dont want to help anyone, never show up, or call on appts, my moms concentrator is failing, and broken called a week ago, and havent heard back from them, so we called today and nothing is done on it still, they never service her machine, if you need tanks refilled they dont bring them even when you scheduled a delivery, your told whatever story they make up when you call.If her insurance covered anywhere else, I would never step foot inside their office again, but were stuck with their $#×+/ service, and lack of customer careIt wouldnt be a big deal if she didnt rely on her machine, but to them uts just OH WELL !!! Or Were sorry !!!

I used this company for 2 yrs. The personel at the office are very helpful and considerate. The problem is their billing. The billing from Rotech is horrible. They dont always bill you on time. My insurance doesnt always get billed. If you are renteing a CPAP machine and you or your insurance company changes contractors, your rental payments start over and you will not get refunded for prior payments. Make sure you find a medical supplier that doesnt use Rotech as their billing company.

Very quick on delivery of the oxygen concentrator and tanks. Billing problems came up, additional information was needed, and Lexi, Cristyn, and Darius were on top of it. Problem solved!! Thanks!

Cristy and Lexi (the twins) are the sweetest and hardest workers ever. Thank you

This place has the worst customer care EVER! They will make every excuse not to help you with any problems definitely dont ever want to make a trip to the home. My husband whose oxygen condition is severe went almost 2 weeks on a malfunctioning concentrator because they refused to come out and said the malfunction and warning light was normal. The company has had a 1 star rating for quite sometime and since i confronted them with thier service and told them they were getting yet another bad review surprise thier rating shot up to 4 Stars...lol Dont be fooled by all the bogus reviews they are THE WORST PLACE TO GO TO and they are well aware of their poor service.

Vanessa and Jody were great to work with. Very knowledgeable.

Taylor Read is a very excellent employee and does a great job!

The experience started out real well but I have had to go there to pick up oxygen way to offen. I sat at home waited for my delivery. They never showed So the next dat I drove the 35 min . when I was talking to the young lady. She asked If I placed an order. Yes I did. She looked it up and yes I had placed the order but there was no delivery date. Well my address should show them what date to deliver. They only deliver once in my area a week. The V A and I need to have a talk about this company. Change time for change.. Why do they never call back after leaving messages or why do you never answer the phone. When I have been there they are not all that busy.

Thank you Vanessa, Taylor, Kristen, Marie and Lexi for your help! You ladies were awesome

Popped in to get oxygen bottles swapped out for my father. Good service - out the door in less than 15 minutes.

They sent me the wrong mask for my CPAP. When I tried to correct the problem I was told I would have to pay out of pocket for the correct masks or the part to make the incorrect masks fit. A few days later their customer people called to see if I was satisfied with my service. I said no and explained why. He said he would look into it and call me back on Friday. That was three months ago they stil haven’t called back. I now have a cpap that I can’t use but they collected their money from the insurance company. Including for the wrong masks they sent me.

Darius, Alexis, and Cristyn have been so awesome. I couldnt ask for better help.

Me - will my insurance pay for this?Them - yes they will!**received the bill 1 month later**Me - I was told my insurance would cover thisThem - well you have to pay your 8k deductible firstThe machine cost $7500... #facepalm

The VA contracts with VHM to provide home oxygen services. The VA has been great. VHM on the other hand wont return several messages that have been left over the last two days to have oxygen tanks delivered. My husband is out of oxygen. We and the VA are extremely frustrated with VHM.

Serviced O2 machine replaced supplies.

Extremely poor service. Called to ask when my appointment was, was asked to call them back in half an hour, found out they closed 10 minutes after my first call. They knew they would be closed when they asked me to call back. On prior service calls they just turn on my oxygen generator run a 2 minute check and bill $650. Worthless joke of a company

Very good, Andy is great!

Terrible, terrible, terrible company to work with. Avoid at all cost! I would post 0 stars if I could but it makes me choose at least one.

Usually have mostly what one needs in stock, but can order in almost anything else to need.

Always great service and take great care of you!!!!

This place is the worst never help if you have any chance to go some where else do it