The young lady who “helped” me just now was very snarky. When I told her we had an order and our last name, she said, “No first name?” When I shared the first name, she still couldn’t find the order. After confirming we received a call, she snapped, “Ten days ago!” We have spent a lot at this company and everyone appreciates common courtesy. Please teach your employees the importance of customer service?
I had previously been told that in order to replace some lenses that I would have to order myself. Serena offered to check and informed me she could do it for me which she did. Sooo happy b/c I was having no luck on my own.
Wow I couldn’t be happier with my experience! The ladies working there were cheery, listened to what I was looking for, and patiently and enthusiastically found me multiple options to pick from. They collaborated very well together go through their inventory. It was like shopping with friends. My husband was with me to buy them as a gift, and he was very happy about the experience too. By contrast, we had started at the Macy’s SGH but unfortunately they were inattentive and flat out rude when we asked for help and info about their merch. I won’t bother to start at Macy’s again for sunglasses. The Town Center storefront is awesome! Thank you ladies!
I felt so appreciated at this location, had a super helpful member Simone, fixed my Oakleys they were bent a little and helped order more. But the smile..yea awesome lol!
Great place to shop staff was great no pressure they let you take your time and shop at your pace
The ladies that were working were extremely helpful and friendly. We will definitely return to this location!
Katrial and the staff at this location was amazing! They are very professional, knowledgeable and helpful. I had to get my sunglasses repaired and then helped me find a new pair. She was very friendly and provided excellent customer service. Thank you Katrial!
I called and asked if they had a specific pair of sunglasses in stock she immediately said yes. I asked her to actually put a hand on them, after a long time she said she found them. I asked again this exact pair. She said yes. I said I was on my way up and to set them to the side. Once I got up there they didnt have what I needed, but were quickly trying to get me to purchase a different pair of sunglasses that they said were very similar. They wasted an hour of my life driving around.
Associate in there is very knowledgable and she helped me finding a best pair of glasses for me. she is always welcoming.
Nice store... Very helpful in an exchange.
Awesome Customer Service! Very helpful & knowledable about their sunglasses. Really cares about their customers! :)
They had great collection and the staff was helpful.. overall good experience..
Very friendly, patient and helpful staff.
The only Sunglass Hut location worth going to.
I frequent this location and the one on Country Club Plaza. Both have a good selection of eye wear and Ive had consistently good service in both locations.
Greatttt! :) love the style!
Very good service!!!!!
Pretty clean