This dealership will not only treat your vehicle, like its their own. The customer service is above other dealerships! I always appreciate the knowledge about my Hyundai when I have questions. Its been 2 years and each visit is like the first! Amazing!
We had a GREAT experience at Ebersole Hyundai. Neal was knowledgeable, pleasant and wonderful to deal with; guiding us along without being pushy. Neal made the delivery process easy and perfect from start to finish, making sure we were comfortable with our new Santa Fe before we left the lot. I would definitely recommend Neal when purchasing your car at Ebersole Hyundai.
Good service staff, apparently short handed. Took weeks to get a recall scheduled which involved a short procedure of flashing the cars computer. Upon pickup the paperwork was unavailable and a copy was to be e-mailed to me........still waiting.....
Well taken care of in a time of need. Great communication and fielding any and all questions I had. A Huge thank you to the staff: Matt Snyder-Service Manager, Andrew Demler and Michael Melhorn.
Lukas was amazing! Having not purchased a new car since 2006 it was very overwhelming but we feel like we made the best decision!!!
Our experience was outstanding! The sales persons (Neal E. and Lucas K.) were very knowledgeable and took the time to answer all of our questions. My wife Ruth and I have been leasing new vehicles from Ebersole for many years, and they are always very polite, and do everything they can to make it easy to decide, and to make the financing fit your budget. Great dealership!
IT WAS GREAT WORKING WITH LUCAS TO PURCHASE OUR AUTOMOBILE. MY WIFE AND I ARE VERY HAPPY WITH THE PROCESS AND HAVING ALL OUR QUESTIONS ANSWERED. THANK YOU AGAIN FOR YOUR KINDNESS IN HELPING US WITH OUR PURCHASE.
Neil set the bar across the board for a PERFECT customer experience. From the moment I reached out with a brief inquiry, Neil was responsive, extremely knowledgeable not only with the vehicle itself, but the entire process. Neil made the entire process very pleasant. His attention to detail and my satisfaction was unparalleled going above and beyond in every aspect. Thank you to the Ebersole Hyundai dealership for the best car buying experience I have ever had. Neil and Eileen I thank you for all your kindness
I would not go anywhere else to have my car serviced. Ebersole Hyundai went above all expectations to make certain I had a safe automobile to drive and fit the repair work into a schedule I could do!
So easy to deal with and no pressure buy from them. However after looking at other Hyundai dealer we found Ebersole was the best choice in price,service and extras.Saleman was knowledgeable and went over everything with our new car.
I just wanted to say that this was the best buying experience Ive ever had. My salesman was friendly and courteous and I didnt feel like I was being rushed which I truly appreciated. I couldnt be happier they made the purchase so easy. I suggest everybody buy a car from Ebersole Hyundai!!!
Easy process, with honest conversations. No flash or sizzle where it all feels like a sales pitch and you wonder what’s real vs. over-exaggerated benefits. Nothing was hiding in prices or in the conversation. Very transparent and refreshing to see honesty return to the car buying experience.
Everything was great! I absolutely love my car. Andy, Mike, and Lucas were all easy and wonderful to work with.
I hate car dealers. In the last 10 years, I have only bought cars online in order to avoid the dealers and their sales mongrels. Recently I was helping my sister buy a car near Philadelphia and called Ebersole Hyundai after identify the car we wanted in their inventory. I was connected to Neal Ecckers. Neal was disarmingly delightful. No pressure and extremely helpful. He understood that we knew what we wanted and helped us reach a deal we could agree to for the car we wanted. We had talked to another dealer about the same car/features and they suggested they could do a better deal. Their salesperson sucked so we went with Ebersole and Neal because we trusted what he said. Finalizing the deal was not only easy, Neal showed up when we picked up the car with a Shoofly pie baked by his daughter bc I had mentioned in one of our conversations that it was one of my memories of Lancaster County! Now that’s someone who’s dedicated to service!
Amazing service!!! The service department treats you like family. They are prompt, professional, honest, and informative. Ive owned many vehicles in my life, but Ive never felt at home when at a dealership. I drive nearly 25 minutes out of my way instead of going to a closer Hyundai dealership. You can see their Christian values displayed in their kindness, patience, and honesty. I trust them, and that is a tough thing to do nowadays. Thank you Ebersole, keep doing what you are doing and dont change.
Mike was a pleasure to work with. He made buying a car effortless, and had all the answers and know how when it came to my purchase. Thanks Mike!
We did not feel comfortable there. Was not greeted when I entered the show room. Was not a friendly atmosphere. Will never go there again. I have had better receptions at every other dealership I have visited. Their first impression is a lasting impression. And not a good one.UPDATE: To the owner. Theresa is my daughter. She entered the show room before me. When I came in, she was already seated. There were 3 employees near the door that I came in. No one spoke to me or acknowledged me. There was a young lady at a desk at the far end of the showroom when I came in. When I walk down to see my daughter where the young lady was seated, she did not look up or acknowledge me but, she had to see me coming. I sat down with my daughter in a small office where she was alone. When the salesperson came back, he did not even acknowledge I was sitting there. He had to have seen me because, intially I was not there when he sat down with my daughter. One person, not acceptable but, 3-4 employees.
This is my second Hyundai Santa Fe and this one is loaded with everything I ever wanted but most important, its reliable, economic, great on gas, and keeps me safe. I love it! I loved the experience from everyone at Ebersole Hyundai in Lebanon. Thank you, Mike Coakley!!! I will definitely keep coming back!
In the years that Ive been doing business at this dealership I have never had a bad experience, customer service/sales are the greatest and service/maintenance is phenomenal. Matt, Jarred and all the Techs. you are at the top of your game👍.
I had bought my previous Sonata at Ebersoles and had a fantastic experience. When I started my search for a new car i immediately thought of them. I showed up and Lucas and Mike assisted me. They were so kind and answered every question I had. Next time I car shopping I will definitely be going back!!!!!!
WE LURCHASED OUR CAR FROM LUCAS WITH ANDYS HELP. Exllecent service.
Excellent work on my SUV
Loving my new 2021 Elantra.My salesman Mike was wonderful.I cant Thank him and the Ebersole team enough!
I drove about 2.5 hours to come look at a vehicle. And although I didnt walk away with it I want to express my experience. Myself my father my husband and our infant came in and NOBODY greeted us, not even the receptionist(isnt that her job?) Got to my salesman Lucas who I have been in contact with. He greeted ME. When my father came over to his desk he did not even acknowledge him or introduce himself or my husband. My appraisal on my car was way less then the KBB value and they said I needed new front tires (which arent that bad. It Still gets the green when I get my oil changes done) but apparently that makes a difference. But I have to say I was low balled in that aspect. The entire experience did not sit well with me and I did not feel welcomed as I should have. My carfax has ONE minor accident from the previous owner which unfortunately was not disclosed to me when i bought it NOT multiple. So not only are you guys rude youre liars.
Very helpful with my registration card
I was seriously ripped off by Maguires/Moyers Nissan last year and deperate to buy a new car to get out of the upside down loan they got me into. They really should be ashamed of themselves for ripping off a senior citizen.Enter Hyundai Ebersole. I was dreading going to another dealership trying to find a deal that would help me, but after talking to 3 other dealers who were only interested in getting the most they could squeeze out of a customer, the people at Ebersole were fair and no pressure.I cant say enough about my salesman, Mike Coakley, sales/finance manager, Mike, and owner, Andy. Andy was so down to earth when we were talking to him we didnt even know he was the owner!I will always buy from Ebersole Hyundai in the future and highly recommend them to all my co-workers at one of Lebanons largest employers.I thank all of these guys for helping me to leave a dealership calm and relaxed and feeling good about my purchase.
Could not recommend more, best car purchasing experience ever! Neal was so kind, caring, fun, and helpful. The entire staff was a pleasure to deal with, pleasant and no pressure.
Clean place, friendly worker, and reasonably priced.
Very friendly staff and great service 👍
Hands down the best car dealer experience that I have ever had! Lucas was amazing to work with and super accommodating. He had all the paperwork ready for me as soon as I walked into the dealership! Mike went above and beyond to get us a good deal on a loan. Even when a slight hiccup arose, Lucas and Mike had everything sorted out before I even knew there was a problem. Everyone from the time I walked into the dealership to the time I left was friendly and nice! I didn’t feel like they were trying to pressure me into a deal or only trying to get a paycheck! Instead, it felt like they truly cared about their customers and wanted to help them get the best deal possible! I would 10/10 recommend this dealership to anyone wanting to buy a Hyundai! I searched around to price shop with this car and out of the 8-10 dealerships I contacted, this one was the easiest and most accommodating, as well as offering the best deals!
My experience was excellent . They had me in n out as fast as possible plus gave me a rental car for free. Guys did a great job n the secretary too.
So excited with my new vehicle! Neal was very kind and helpful. Totally recommend Ebersole Hyundai 😁
The whole team over there is so awesome and polite. They take care of you for sure.Thanks you guys so much on the new car keep on doing what your doing!
I had a great experience. Lucas was so helpful and got me my new car fast and no pressure. Thank you! Highly recommended
Quick, easy and professional. Got precisely the service that I requested without any attempted upsells or anything like that. Would recommend. Also very easy to set up with BlueLink.
The service manager would not give me the part number trying to force me to buy there product.
The service techs are very professional and thorough. Scheduling was easy and quick.
Good place #1
After waiting for 4 months for a new Touch Screen for my 2013 Genesis I am pleased to report that Ebersole kept me informed throughout the waiting period and performed the change-out without delay.After installation of the new part I had difficulty in reconnecting my bluetooth. I reported this to Ebersole and they said just stop by and we can help you,......without hesitation.I was able to get it figured out on my own without taking the car in.Matt and Jarred were great to work with.Employer you have two great employees that I had the pleasure to work with.Give them Guys a raise.!!
Very pleased with the way my vehicle is taken care of here. Great Customer Service as well.
I was pretty underprepared to buy a vehicle when my old car died, and ebersoles made everything go smoothly and feel like a legitimate non-issue. Lucas Kendall was first of all, hilarious, but more importantly he was easy to speak with, knowledgeable, and patient. He was willing to go above and beyond to help me get the style of vehicle I had decided on and I am just thrilled with it all. My new Kona is sharp and adorable and I will absolutely be returning to them in the future for my car needs.
Friendly staff,answered all our questions,sold us exactly what we wanted.
Buying a car can be overwhelming with all the options out there. Finding someone to help you through the process with a ton of patience is a critical part to take the stress out. I’ve been in the automotive industry for a long time and Lucas at Ebersole is as good as is gets. If you are in the market to buy don’t hesitate to take your business to Lucas. Let him walk you through the process, ask you the right questions to help you narrow down your search and fall in love with buying a car again! Thanks again Lucas for an awesome experience!
What a great experience at Ebersole, so many choices and the employees were all so helpful and pleasant! I drove onto the lot not even knowing what type of car I was looking to buy but Dave M. helped make the choice easy for me. Immediately he began making suggestions and showing me available choices on his computer. Finally I chose my car and the complete auto purchasing process was a success. Thank you Ebersole for the smooth transition from my old car to my new one!
Best car buying experience, hands down! Neal and the team at Ebersole were great to work with! Patient, thoughtful, personable and at no point did they try to “sell us” on anything! Worth the drive from West Chester! I couldn’t be happier with my new Santa Fe!
Matt Dohner is an excellent salesperson. Very patient, knowledgeable. Appreciate him taking care of our search for a SUV. He helped us find it!!! Lucas helped the day of pickup. Matt taught him well. Lucas did a very good job explaining our new SUV.
My place to go for my cars service needs. All personnel were adhering to the social distance guidance . I had the car in for annual inspection, oil change, and tire rotation. While waiting the assistant service manager asked if I wanted to have the tires rotated considering that the rear wheel drive tires were 9/32nd and the fronts were 8/32nd. I elected not to have them rotated because I have a rear wheel drive Genesis. The reason I bring this to your attention is that I believe other service departments would just went ahead and rotated the tires and charged me.I have always remarked on previous reviews that Hyundai Ebersole has put the customer first and my most recent experience supports my past positive remarks.
My 2007 Azera had an airbag light on constantly. I was in a car accident (teenager ran a stop sign completely) almost a year ago and credit the drivers side airbags with saving my life. Ebersole did the diagnosis, looked it up for a recall. There was a recall and it paid for all parts and labor. We paid for the diagnostic and they washed and detailed the car excellently!
I like this dealership because I can trust them they have a good service dept.and theyre a good all around dearler !!!
Very interesting story... I was driving from the Lehigh Valley to Hershey when my Santa Fe broke down on I-78. I had my car towed to the nearest dealer, which was Ebersole Hyundai in Lebanon. I got there after the service department was closed, so they told me they would call me with an update the next morning... meanwhile I was 30 minutes from Hershey with no car. A young man at the dealership, Lucas Kendall, offered me a ride to Hershey. He was very nice about it.The next morning I got a call from the service department... my car needed a new engine, and it was covered under my extended warranty! They would also be able to provide me with a free loaner car.After my meeting in Hershey I got a ride to the dealership and was given a 2020 Tucson for my loaner. I had it a little over a week and loved it. When I dropped it off to get my repaired car, I found Lucas and asked about trading in my Santa Fe for the new Tucson. He worked very diligently and helped me get a good deal on the car I wanted.Lucas, and the rest of the staff treated me well when I was in trouble. They helped me when I needed help. For that reason, I bought my car from then, even though the dealership is over an hour from my home. I believe in working with good people, and Lucas and the rest of the Ebersole Hyundai staff are good people. I can’t recommend them highly enough.
I had my very first experience with purchasing a vehicle with Lucas Kendall. Highly recommend him he’s very polite, kind, funny, And works very well with you. I’m very pleased with my vehicle purchase and I look forward to seeing him again in the future if I decide to trade in. Thank you Lucas I love my car.
Excellent customer service. Very comfortable waiting areas. Very pleasant and knowledgeable staff.
Great people, great work done on time. They always keep me informed of the service progression of my vehicle. EXCELLENT DEALERSHIP.
Service team went above and beyond to assist me in getting my car fixed and safe to drive. I’m very grateful for their fast and timely manner for the service provided to me!!!! Will always recommend them to anyone!!! A++
Absolutely amazing place with solid people committed to giving a good deal and genuinely concerned for their customers. The sales team went above and beyond to provide excellent service. I would highly recommend to anyone who needs a car, well worth the 1.5 hr. drive.
Great service and great people. Thanks for the awesome experience.
The salesman Lucas was great but Michael the sales manager was rude. They lost our sale based on his attitude.
I went to Ebersole knowing what I wanted and how much I could spend. Lucas Kendall was awesome! He worked with me and I got exactly what I wanted. Excellent! I highly recommend Ebersole Hyundai.
The service manager Matt was outstanding to work with and went above and beyond to help me get my vehicle fixed so that it would pass emissions. I live more than an hour way from the dealership so trying to get my vehicle in around my work schedule was difficult. As I was talking to Matt on the phone we realized that we both lived in the same town and I jokingly asked if he could just drive my vehicle to work and get the work done. He said he could do that and scheduled me for 2 days later. I dropped my car off at his house and he drove it to work and had the car fixed in 1 day and back to me that evening. Ive never experienced customer service like this and I would highly recommend doing business with them based on my experience there.
Matt Dohner provided us with an excellent experience. Over the course of several visits, he showed us numerous vehicles (some several times over) and was nothing but patient with us. We never felt pressured by him. He is knowledgeable and friendly, and we would absolutely recommend him for those interested in buying there.The dealership as a whole was clean and professional with a large selection of vehicles.
From the time the service person answered the phone, thru the return of my car, EVERYONE was fantastic. Professional and kind. Will be returning to them!!
Lucas was very accommodating and made sure I had the best deal possible. Overall very good experience. Thank you!!
We really enjoyed our experience purchasing the car from this dealership. Neal is a good guy.. They make you feel like one of the family here, and the cars seem rock solid.
I was very impressed with everyone that I had contact with at Ebersoles, at their location where I purchased my car and at the service area of the dealership. Everyone was so nice. They got the part in to fix my car and repaired it very quickly. I have told and continue to tell everyone how much I appreciated how I was treated by the salesman and the service people at Ebersoles. I definitely recommend that they check here for their next car.
Dropped the car off the day before and was greeted by the service manager Matt. He told me to plan on it being ready by noon the next day. Got a call about 9AM that the car was ready when I was. LOL Should I give 3 stars for Matt being way off on his estimate? Nah, Ill let that one slide.
Lucas is a great salesman. All of the staff is friendly, patient, and great with communication. Very happy with my purchase and my time there.
Fantastic dealership to deal with whether it is sales, service or parts....they dont get no better than Ebersole. I have bought several cars from them over the years and go no where else for sales or service....thank you Lucas and Mike on the recent purchase!
Great place to buy a vehicle. Jessica was very thorough, knowledgable and a pleasure to work with. Will be back to Ebersole when looking for another car.
Smooth service for having a recall corrected. Good job, folks!
Ebersole delivers on every aspect of the car buying process. They get you what you want at the price they quote. Quick, efficient check out. As long as Im in Central PA, I wont buy from anyone else.
Matt is an individual who listens and then makes it happen to your total and complete satisfaction. I was surprised that real customer service with a person who cares about his profession exits any more in the car sales industry. No pressure and great follow through was my experience. A week after delivery he called to see if we had a questions and if we liked our new vehicle.
I was looking for a part at the last minute and decided to try the closest dealer I could find. Brian was incredibly helpful and friendly. I wasnt able to get the part that day, as it wasnt in stock, but Brian checked other dealerships immediately and helped explain all of my options. Great service!!!
EXCELLENT experience from start to finish. The business manager Mike and salesman Lucas. Will come back when car needed
What a great experience! Sales and financing were wonderful. Very personal. Absolutely going back for the next purchase. Matt made it happen. Thank you!
Ive done my fair share of buying cars and I must say it was a pressure free zone. I didnt feel like I was being pressured into anything I didnt want to do. The sales staff was kind and willing to help explain anything I had a question about. I would definitely do business there again and I feel that I am going to drive the extra mile to have my vehicle services there.
As always, excellent service...friendly staff!!
Thanks to Matt Dohner and all the folks at Ebersole for helping us find the car we wanted. Gave us all the information we needed to make the best choice. Courteous, friendly, extremely knowledgeable.
Worked with Neal and Andy at Ebersole to purchase a quality used vehicle. No pressure. Very fair pricing. Wouldnt change a thing. A pleasure dealing with a reputable family owned company.
I give Matt a 5 in parts! he was so kind and helped me more then expected.
The sales and service people at Ebersole are very personable and helpful. Any issues are taken care of promptly. Better than any other dealership I have visited.
Great customer service! Very pleased.
Excellent buying experience with Ebersoles! Neal was kind and patient with us and we felt right at home buying our car. Would definitely go back!
Everyone is always so helpful. Work is always done in a timely fashion.
I love the friendly staff here. Matt helped me every step of the way and made sure all my questions were answered! I highly recommend this dealership. The staff is knowledgeable and friendly. They always make sure they explain in detail everything that is being done and keep you updated along the way! I love it here and I’ll never take my car anywhere else!
I was very pleased with my overall experience with this dealership. They took the time to show me the different vehicles and package options with no rush at all. They worked with me to meet my financial goal. Even though I did not purchase the vehicle that day they followed up with me and try to meet all my financial needs. Thanks Adam K. For the great service!
Great service! Had a flat tire without a spare in the car so had it towed to the dealership. The following morning was taken of promptly and provided a courtesy shuttle ride. Very professional & friendly.
Very pleased with the professionalism and urgency with which the service manager ordered the parts needed for my repair and the timely scheduling for my vehicle to be serviced. My hat is off to Matt Snyder.
I had a really difficult situation to deal with, not much time on my side and I couldn’t be happier with the way Ebersoles Hyundai handled everything. They kept me informed and did everything they could to get me in a car, within my budget and settled. Thank you! Great service, great people and great professionalism.
Rectified an error quickly at no cost...
Purchased a car there recently.Overall great experience!! Great selection!They cleaned the car inside and out and filled up the gas tank and I picked it up the next morning.My salesman Neal Eckert was very friendly and helpful. Would recommend!
Matt was exemplary in providing great customer service. He personally picked up my husband to bring him back to the dealership to pick-up our car and pay for the services due to the non-availability of a shuttle driver. He didnt have to do that. Matt is knowledgeable and kind.The only reason I gave a 4 on the second question is this: I love my 2014 Hyundai Sante Fe and I had a great sales experience (I bought it when the dealership was Ciocca). It has since changed hands to Ebersoles and our family had a bad sales experience when helping our daughter purchase a pre-owned Tucson back in July 2019. All I can say is that the owner who spoke to my husband upon reading the bad review said that he was going to reach out to my daughter, and to the best of our knowledge (as well as my daughter) this never transpired..So Matt is a bright shining star and we appreciate his expertise and fantastic customer service ...so yes I would recommend a Hyundai but no to this specific dealership when purchasing a automobile. thank you
Ebersole Hyundai has always served us well. Nice to be able to trust your dealership, and a service manager like Matt Snyder.
It is so rare to find car dealerships and salesmen with as much integrity and compassionate as this! We interacted with a number of people throughout our car buying experience and Ebersole truly was set apart! Very responsive, no pressure, honest, reasonable, and respectful! (Specifically Larrry, Andy and Freddie)! We intend to come back for all future car needs and refer others as well! Thanks, Ebersole!
Excellent experience, much more friendly and informative than the competitive dealerships I considered! Highly recommend them to anyone looking for a quality vehicle from a quality dealership.
Really friendly crew, came from out of state and they were appreciative of our long trip. Didnt present any nonsense and generally was as little hassle as can be had in buying a car.
Very friendly
They are always friendly, helpful, dependable, and take good care of my vehicle.
Great service, friendly staff.
Theyre very professional and detailed in their work!!