Took my car there about a month ago because of a broken ignition switch housing. A 20-minute job oh, and my vehicle was in their shop for 2 days. They charged me $165 in Diagnostics. $165 in labor and $115 for the part. Now if you look up this repair youll see that its averages 20 to 30 minutes to complete. Yet they tied my vehicle up for 2 days after I explained to them that I work out of my vehicle and I lost two days labor. Why my car was there they told me that there was a factory recall on airbags and that they could replace them free. I authorized this. Another day wasted, and only one airbag got replaced. I could not afford any more time out of work and so I just came for my vehicle. They replaced my driver side airbag, but ever since they did; my driver side left turn signal flashes very quickly and dim. Its not the bulb the bulb is fine oh, and I had no problems with my turn signals before going to their shop. I tried calling in about the problem but have yet to receive a response. In my experience they charged way too much for what they regarding the ignition switch housing, and also I believe that their mechanic damaged wiring while replacing my airbag, since ever since that day Ive not had a properly functioning left turn signal. The right thing to do would be to answer my attempts at contact, and finish the job by replacing my passenger side airbag like they were supposed to, and repairing the damage they did to my turn signal for free rather than causing me to spend even more money for their inefficiency and negligence. When I was on with the guy he actually told me well if you need the car back, the mechanic can just slap everything back together real quick. Well when they slapped my steering wheel back together they screwed my stuff up and now they dont want to answer their phones or call me back. Very unprofessional. And Im actually kind of scared to go back there to get it fixed because they already damaged my stuff once and overcharged me for it.

They were very prompt when setting up an appointment to see a vehicle I was interested in. When we got there we were directed to the person we were to meet. Ben Winters is very friendly and knowledgeable, we looked the vehicle over he showed us the various features on it, took us on a test drive where we could test the vehicles various abilities. There was no pressure, of course I had researched the vehicle previously, I took note of other customers being treated as well as we were treated. Everyone was pleasant

Everything was easy fast and convenient. I got more than a fair trade. And I’ve been treated like a king every time I go in. It’s a breath of fresh air compared to other dealerships

I have always been satisfied with the service at Ladd Hanford. The service lady is Kelsey and she is very helpful. I have even brought my GM vehicles to have serviced at LH.Thanks for your service.Anita Winer

The sales person, Nick was awesome....very informative, polite and showed all details of my new vehicle purchase..Everyone is very professional. Would recommend Dealership to anyone..

The sales staff and service department are on top of their game nothing but professionals. This is the only dealership that after I bought the vehicle I continued to get all my service done there also. So I would advise anyone at the moment looking for a vehicle to stop at Ladd first because Im 99% sure youre not even going to go to another dealership you will be driving home that day in a awesome vehicle that will last you for years.

Purchased a Jeep Sahara on Friday. Love the in and out process. Thanks to Scott Keath everything was expedited efficiently unlike many other dealerships. He was a pleasure to work with. He made sure the clutch recall and tires were replaced.My only complaint is the the 5th tire doesnt match the other tires that were replaced. The tire on the back is a Wrangler tire which is a better brand of tire then the ones Im driving on. So I will have to switch them out. And I dont know anyone who will want 5 tires that dont match which is very irritating. This is why they lost a star.Other then that, this is my first Wrangler and Im loving it.

First oil change & tire rotation completed this past Saturday. This was probably the smoothest & least amount of time I’ve sat waiting for my car to get done. My first synthetic oil change was free... which was an amazing surprise! All I had to pay for was my tire rotation! I’ll definitely be back again & again for all car needs!

Service representative was very polite. He kept me up to date with what was going on.. My tire was changed out very quick, which allowed for minimal missed work.

Service is great. Everyone is so friendly! Free drinks and treats!

My boyfriend recently purchased a Cherokee at this dealership which had customer service that is hard to find nowadays! Dean was the salesman we worked with, and he listened to all of our concerns. He was not pushy at all, and got us excellent financing which recognized our good credit. Highly recommend Ladd-Hanford for friendly atmosphere purchasing, especially Dean Ebersole if you want a laid back but hard working salesperson!

Great first service experience. Had inspection, emissions, oil change and battery replaced on my fab. Great price, great service and clean and inviting waiting room. Only downside, didnt get a complementary car wash, which I thought was done automatically. Overall, great place and would highly recommend.Melissa

Josh Streiff is the best salesman! Excellent experience!

This was the easiest dealership I have worked with. I was in and out in 2 hours. Ladd Hanford was efficient but also made sure that everything was covered at the best price in town.

I arrived at 9am to get a oil change. The woman at the desk took my information and told me that there was a recall on something with the car and if i would like it taken care of that day. I said sure that would be fine. She then told me my vehicle would be done by 10:15. Well 10:15 came and the car was done but there was something wrong with the computer system so i had to wait for the paperwork. Ok i figured stuff happens. So around 10:45 a gentleman came to me and said i was ready to go. And there was no charge and i questioned because of the oil change i didn’t think i was getting a free oil change. He had no paperwork for the oil change. They never did the oil change. The whole reason i was there to begin with. They only did the recall. So then i had to wait again so they could do the oil change. Didn’t leave until 11:30. I know this is probably a fluke thing because every other time i had good service. But this was my most recent experience

By far the best dealership Ive ever been too Ian is a great sales man easy going never ever any sales pressure. I like the entire staff everyone is friendly and always smiling. I have bought 2 cars from them i will continue to do business with them.

Ian was an amazing salesman! Was extremely knowledgeable and friendly! I really liked that he knew about the Jeep I visited the dealership to see, beyond the basic Jeep features! Ian was helpful through the whole process of purchasing my new Jeep! I highly recommend him! Looking forward to returning to the dealership for routine maintenance in the future!

I had an early morning apointment that ending up running a little long. The customer service representative was very attentive and getting the work completed. I would definitely recommend going to Ladd Hanford for service.

I have known the service manager John sonday for years and he always take care of his customers. he recommended I see there sales team when my wife wanted a new jeep. We went in and they gave a me a great price. My wife loves the jeep brand always gets a grand Cherokee

The Sales department has always been top notch. We just got a 3rd vehicle here and all the sales and finance people have been exceptional!! Thank you Josh, Ian, Gary, and Tim for helping me with my wifes Christmas present!! While the sales department is superb, I have had several issues with the service department. I had hoped the service department would mirror the sales department, but it is almost like the service department is a totally different dealership. I highly recommend to anyone to buy, or lease a vehicle from the Ladd sales staff, they really go above and beyond, but I do not recommend the service department for anything.

Learned about this dealership through a friend who raved about the service department and how well he was treated back in January of this year.He knew I would be looking for a RAM 3500 in the spring and strongly suggested I include Ladd-Hanford as one of the dealerships in my Shopping Circle.After exchanging many phone calls and e-mails with Joshua Streiff, I went to the dealership to meet with him. He took a tremendous of time with me to go over all the different options and packages that were available with this type of truck.He was very meticulous going over the order form with me and made sure to find the answers to questions he did not know. He always returned e-mails and phone calls in a very timely manner, He did what he said he would do and he did it in a quick and efficient manner.I was kept continually updated on the delivery date of the truck and was thoroughly informed of all of its features when it arrived.I would highly recommend including Ladd-Hanford for any automotive plans you may have.Bill F.

I had an amazing experience at Ladd Handford! Ian Donlin was my sales consultant and he helped me out so much! He listened to my situation & was very caring! I was in very specific situation and he helped me get out of it without any hesitation. I went there to speak with him on a Friday, I ended up picking up my new 2021 Jeep Compass that next Monday. A very quick, easy and painless process! I would 100% recommend this dealership along with Ian!

NEVER take your vehicle to a dealership for repairs. Lessons learned the hard way. Use a private mechanic. Problem 1 led to problem 2. For almost $5,000 in repairs you would think they could fix both problems. Nope. Ripped off, high prices for wealthy rich only. Vehicle returned with problem # 1 untouched. Vehicle repaired 60%, if even that much.Its all okay. $15+ K in backpay of Unemployment. When it hits my account, Ill shop for a brand new vehicle elsewhere. Maybe even buy 2 used good condition. Rip me off for a few grand, lose 5× as much in sales.

I bought a new 2021 jeep at Ladd Handford last Saturday. My salesman was Ian Donlin. He was very knowledgeable regarding any questions that I asked of him. He was courteous and very professional. I would recommend Ian to any of my friends or family. Rhonda Singer

My husband and I had been shopping around for a certified pre-owned Jeep Grand Cherokee for quite some time, and it seemed that every time we came across a vehicle that checked all our “must-have-boxes” it was at the Ladd-Hanford Jeep dealership in Lebanon. Though we live 45 minutes from the Ladd-Hanford dealership, we decided to take a little road trip and check out their inventory, which was larger than other dealership in the area. That was the best decision we could have made.When we arrived at Ladd-Hanford, the selection of certified Grand Cherokees looked just a nice in person as they did online. Now, to the part I hate most about car shopping…the overbearing, nagging, and relentless car salesmen; my husband and I were waiting and prepared for it. We figured it would only be a matter of time before we got slammed with questions from that stereotypical salesmen…but that never happened! We strolled around for a good 5 minutes before being greeted by Dennis Weber. From the moment we met him, Dennis was easy-going and informative, but kept things very light, simple, and straight-forward. After he introduced himself, we were left to do our thing without being pressured or “harassed” to take a test drive or have our car appraised for trade-in.We decided there were two vehicles that caught our eye. They had the options we were looking for and were priced to fit our budget. So…we found Dennis and asked to take them out for a test drive. During our test drives, Dennis continued to keep things light. My husband and I were the ones asking the questions while Dennis happily and honestly answered, which made me feel like we were more than just a sale. He helped us make an informed decision.Once we decided which Jeep would be ours, Dennis walked us through the process seamlessly. We laid out our expectations and after some back and forth discussions, a deal was made. During this process, we worked with Gary Deibert to find the best loan possible. Gary was extremely helpful. By the time we were ready to make the sale, most banks and credit unions were closed, but Gary was determined to get us approved so we didn’t have to make another 45-minute trip. He came through and got us a great rate for our car loan.When we drove off the Ladd-Hanford lot in our Certified Pre-owned 2018 Jeep Grand Cherokee, smiling ear to ear, my husband and I agreed that this was the best car-buying experience we ever had! Working with Dennis was an absolute blessing and real treat! He NEVER made us feel pressured or rushed. He was thorough, informative, and full of stories and positive energy. Dennis had us laughing throughout the entire process! Like Dennis, Gary was extremely thorough, honest and went above and beyond to get us in our new car that day! I will recommend the Ladd-Hanford dealership to anyone that’s looking for a Jeep, Chrsyler, Dodge, RAM, new or pre-owned. Their selection is unbeatable, but their service is like no other!! Honestly, these guys are what all dealerships/salesmen should strive to become!!Thank you, Dennis and Gary!!

I got a great deal at Ladd-Hanford. I will definitely recommend Ladd-Hanford to anyone looking for a vehicle. Ben Winters was my salesman and he was very knowledgeable. He was very friendly and patient with me. When you go to Ladd-Hanford ask for Ben, you’ll be glad you did!!

Great Customer service. From the beginning when I initially filled out the pre-application online to speaking with Gary about financing, my car buying experience was easy and enjoyable. My Vehicle Consultant, Ben, Helpful with all the questions and inquiries we had, showed us all the ins and outs of our new car before we left the lot. We would highly recommend Ben and Ladd Hanford!!!

Morgan is the employee that I dealt with throughout the entire, what I would call a nightmare, in regards to my jeep and its repairs. Just wanted to give Morgan a great review that is well deserving. Morgan went the extra mile to ensure I was getting accurate information with respect to my warranty and went above and beyond to accommodate me due to my jeep requiring a lengthy stay. So big shout out to Morgan! Youre awesome and appreciated! Thanks!!!

Great dealership, my family has bought 4 vehicles from them, great experience every time!

I took my jeep there to have a key made.. it was lock when I left the park lot of work..cuz I lost my keys at work...Left in theyre care w out a key till they made one..They went threw my jeep stole several items out of my jeepIf theyre rummaging threw my jeep an stole several personal itemsdo u really think they wont rip u off when u purchase a vehicle from them

We were extremely happy and very satisfied with the buying adventure from Ladd Hanford, Lebanon, Pa. The updates and professionalism shown by Ian Donlin were outstanding. We were kept up to date as to when to expect our new jeep. Ian went over the whole Jeep with us and how everything works. He was very informative and a real pleasure to work with from the start process to us driving off the lot. We would highly recommend Ladd Hanford and Ian Donlin. Thank you for such a positive experience!Dave and Gwen WengerMyerstown, PA

Straightforward. Communication,told what I wanted made it work. Valued my time. Contact Ian Donlin for a great sales experience! Drove off in my new Ram Laramie Crew Cab. Lovin it.

I would recommend this dealership in a heartbeat! My salesman Josh was not only attentive and prompt but met every single one my needs! I love my new Jeep!!

Had a warranty repair completed. The dealership completed the repair in a timely manner and ensured that I was satisfied with the repair prior to leaving the dealership.

Called to schedule an oil change and inspection for my jeep. I was told my jeeps inspection couldn’t be done as it was a month early and that the oil change was a walk in service. I told her I wanted to come in first thing and she said they open at 7:30am to which I said I would be in. I arrived this morning at 7:23am, parked and went to the door which was locked. Saw a guy sitting straight away at his desk and he clearly saw me standing there in the rain and drizzle. As 7:30 arrives there are two girls that sat down at the counter looking out at me. Neither of them could unlock the doors?With the doors still locked, away I go. Not going to stand there in the rain while 3 people look out the window at me and nobody has the courtesy to unlock the doors a few minutes early.Had business in Harrisburg and stopped at Freedom Toyota and went right in. Got the oil changed and was in and out the door in 40 minutes.Will not give Ladd’s any business and they can just forget about my jeeps inspection next month as we discuss on the phone, as I made an appointment with Freedom. Other places are more than happy to service my jeep.Big thumbs down for lack of courtesy when it’s mere minutes from opening time and you cannot open the doors when you see a customer waiting in the rain.

Fast and friendly service, always treated with respect. Been doing business with Ladd-Hanford for over fifteen years.

Dean Ebersole was the best. He helped us get into the vehicle we wanted and for the payments that fit our needs.

Do not trust this service department. Ladd-Handford told me I needed a new AC compressor and quoted me $1,300 for the repair. Took my car to York Kia and turns out it just needed an evac and recharge for $150. Works great now! So thankful I did not let Ladd-Handford rip me off. It also took them three tries at ordering a part to get my window motor fixed. After the 3rd ordered part did not work I took my business elsewhere.

Ben Winters was an awesome sales associate to deal with! He guided me through the ordering process and kept me well informed during the build time. I have 4 Jeep dealerships that would have been closer to me than Ladd Hanford, but Ben made it very worth it to go a little farther to his dealership. He and Ladd Hanford have gained a customer for life. When it comes time to purchase my next Jeep, Ill definitely be getting it from them.

I live far away but when Im in town I need a dealership I can trust with my truck. Nick my service manager is amazing. He always works with me and treats me well. My truck is in great hands with Nick and Ladd-Hanford Dodge.

Ladd-Hanford is the best dealership! We have bought two Jeep’s there so far and will not go anywhere else. I highly suggest choosing Ben Winters as your salesman. We had him both times and he is Awesome!!! Very kind and never pushy and listens to you so that he can get you the best deal! We are now and will always be part of the Ladd-Hanford JEEP family!!

Have always been treated well by the people at Ladd-Hanford.

Been going to them for more than five years for maintenance. Generally decent service aside from them taking 3+ years to finally correct the name on my account that my vehicle was associated despite correcting them every time I went in. Oh and they have an uncanny talent for always putting the wrong mileage on the mileage sticker after an oil change. None of that is all that serious, the 3 star rating comes from an unpleasant experience with a salesman. I was interested in a brand new fully loaded ram. The salesman seemed skeptical of my interest or maybe even my ability to purchase the vehicle. Overall he was very dismissive and condescending. Not sure if it was my age or my showing up in work boots and work clothes. Regardless, unfortunately for him and ladd Hanford his unprofessional demeanor led me to another dealership resulting in the purchase of 2 new trucks since August.

Our sales team was thorough and informative. The speed to get us through the process was greatly appreciated since i was on a tight schedule. They went out of their way to ensure i had no delays but that i still got the necessary information on my new vehicle.

Always great to deal with, had my jeep in for oil change and inspection, no surprises had a coupon got a deal and it was ready when I needed it.Thanks

Purchased a new 1500 ram here. They gave me a great trade in price and came up with awesome bottom line deal. No haggling was necessary! They were thousands cheaper then any other dealership within 50 sq.miles. My salesman was Ian and he was great to work with.

Had what I wanted and made it simple and quick. I would highly recommend doing business with them. Ian, my sales associate was laid back and made things very easy and low pressure. I appreciate the way I was treated.

It was a great experience all around. Ian was professional and very helpful. He answered all our questions. Would highly recommend Ladd- Handford.

Ladd Hanford is truly the best Jeep dealer in South Central, PA. They are honest and they do the absolute best they can on pricing and incentives for new vehicle purchases. Gary Deibert & Ian Donlin are both tremendous at their jobs. Ian worked hard to get the specific Jeep that I was looking for while Gary looked into all available rebates and trade incentives to make my purchase happen. In todays climate there are a lot of dealers out there trying to pull a fast one on people. Ladd is the exact opposite of this and its the reason why they continuously get such high scores. Thank you for making this a really great buying experience!

This place was horrible service. I took my Jeep to have a look over to see what needed repaired... as you know they are a Jeep car business. When I got my car back they failed to tell me that I needed basic replacement like TIRES. I had to spend extra money to go to another place to let me know they missed major components and possibly would of billed me double for parts that there connected. It is a shame. The service manager was arrogant and condescending. He needs basic classes in customer services and how to talk to the general public. Do not go here.

Ian Donlin is the salesman to go see. It’s obvious why he has been the salesmen in back to back years. Traveled 5hrs to pick up a truck. Everything went smoothly!

Great place to purchase a vehicle. Great and friendly sales staff. Good Quality vehicles

Friendly staff, fast service.

Great salesman Rob. I had my 2020 Ram deatiled twice for $2000. What a complete ripoff. They tried to clean my interior twice and still didnt vacumm console out or clean finger prints off my ceiling. They were to put special stuff on my paint to keep from scratching n protect from sun. Maybe they did that. Stain guard on interior I dont believe they did since finger prints on ceiling still . Didnt paint my driver side door handle. Been a nick in it since the day I bought it. Very disappointed .

Absolutely the best car buying experience we have ever had. The only place we will ever buy a car from again. Ian was an absolute joy to work with. Can not say enough good things about him and our entire experience.

Scott Keath and the rest of the staff were all very professional. They took me on the the best test drive Ive ever been on. We braked hard, went over bumps, and went on winding roads, all so I could see what driving the car was really going to be like. So much beyond what other places will do. We came to a great price. No hidden dealer fees, everything was up front - it was vehicle price plus tax, tag, title and thats it. No weird fees like other places will try. All about honesty. I live an hour and a half away and Im coming back here for my next car.

Ian was so accommodating and patient with my dad and I during the car buying process! Highly recommend if you are in the market for a new Jeep/car! Thanks Ian

Great dealership to work with, very easy buying process! My son loves his new Jeep Cherokee. Thanks for the help Gary.

Our salesman, Scott, was very helpful and knowledgeable, but not at all pushy.

Amazing dealer. Gary and Bill were awesome and the whole process was the best experience I’ve had, and I buy cars often. Do yourself a favor and stop in at Ladd.

Great service ... friendly and courteous..

Great experience overall! Ian is a fantastic Sales Consultant to work with. He found exactly what I was looking for and the Finance Department worked diligently to find me the financing that worked for my budget. I drove away in my new Jeep a happy customer! Thank you so much!

Good place to work done on your vehicle, and they are very friendly.

I live in Richmond, Va and found the exact Jeep that I wanted at this dealership. My salesman, Ian, was fantastic. We handled everything through phone and emails. He was responsive, personable and transparent. The easiest vehicle purchase I’ve ever had. I would highly recommend the dealership and Ian in particular!Ken F.Richmond, Va

Great service bought a ram 1500 10/16 and a Pacifica 10/17 the salesman was top notch

The sales and finance departments are great, but the service department is hideous. We bought a new Ram 1500. After 2,000 miles, a rubber seal that sits against the glass in the right rear window came apart. The glue holding the rubber would not allow the window to close. To get it closed, I placed a piece of paper between the glass and the frame. The service department screwed up our initial appointment, claiming it was made 3 days early. This was not likely our error since my wife and I both travel, and we would not schedule an appointment when we were out of town. Anyway, after complaining to the service manager, they finally got my truck in. They called my wife and said they found the problem. The service advisor said there was a piece of paper stuck on the glass. All the dealer did was pull out the piece of paper I stuck in the window as a temporary fix. They did not even replace the original rubber seal that fell apart. It looks terrible, and will likely leak when it rains. I called the dealership, and was told I have to deal with Nick, since he was the service advisor. I have left Nick several messages, and have not yet received a return phone call. I finally was able to get hold of him. We will see if it gets fixed. I would not purchase another vehicle from this dealership.

They tried to do work that the jeep was not there for not happy.

Awesome service! Kelsey is THE BEST!! great job folks 👍👍👍

Service department was great! They got us in quickly and our car was ready quickly. Everyone was friendly., helpful, and attentive to our questions and requests too.

Our salesman Ben was wonderful and Professional. The entire dealership was top rate from beginning to end. Well Done!

The service was performed as expected. The lobby is clean. Id recommend!

Took my 2015 Chrysler 200 In for a oil leak they look at my car Found that the ole filter was leaking Along with the Drain plug so they fix it and good to go thanks again

Amazing experience with Rob! He listened to what I was looking for and did an awesome job getting me what I wanted, in my budget! He was very honest and made it such an easy process!

Their service department is amazing. They will go the extra mile for you.

Dean Ebersole was our salesperson. I texted him in the morning when we on our way. He had the truck out front and ready to go. Went for a test drive and liked the truck. We then just glanced at a similar truck and saw other options we were interested in and ended up picking out a different 2019 Ram 1500 Warlock. There was no hassle or pressure on their part and we negotiated a fair price(a fair price to me as I had done extensive research and priced at 2 other dealerships) Dean was very friendly and knowledgeable and Micheal in finance made the paperwork a breeze. We have bought a lot of vehicles and I must say this was one of the better if not the best experiences we’ve had so far.

The whole experience was very satisfying

Great customer service from Ben Winters and Gary Deibert. Have gotten every car from Ladd Hanford since the 90s!

This was the first time buying a car and Ben Winters made the whole process very easy and answered any questions I had, I had a lot. He was very patient and he even made sure the car was spotless inside and out. I recommend this dealership and definitely talk with Ben!😊

Had a starting issue this morning. Called Ladd and was told to bring it in after i left work, they could at least check the battery. Was greeted by Morgan and soon after my Jeep was in the shop. They replaced the battery in a very timely fashion. And i was on my way. Also scheduled appt. For inspection and oil change. Great experience overall.

Great customer service from Dean and Gary. Outstanding sales team all around at this location. Come here for all needs within the brands they carry, youll be treated properly. GREAT JOB GUYS!

We love Ladd Hanford. Scott Keith is fantastic. Bought one vehicle from him and will buy another soon. Staff is friendly and polite. And the maintenance area is clean and reliable.

Ian is an awesome salesman. If you ask him what you are looking for, he would get exact car that you are looking for. I bought 2 cars from him with a year.

Ian was very helpful. Got the deal we wanted in record time. Great experience!!

Ladd Hanford dealership was a pleasure to do business with! I purchased a Jeep and interacted with Rob in sales who was great! He truly made the process easy, quick, efficient. I would highly recommend!

Bought 2 Dakotas, 3 Rams and a Grand Cherokee that were all serviced and inspected here, no complaints at all. Took a a little long yesterday, but I know its done right.

Nick in the service department is always super helpful! I always pick his extension because he is always super friendly and knowledgable.

Ian (salesman) and Mike (finance) were great! One of the best car buying experiences Ive had. Give them a try... very friendly dealership.

Amazing experience. We have had used Gary Deibert and Ladd Hanford over the last 10 years, purchasing 3 Jeeps, the latest being a new 2018 Overland. I have personally referred family and friends to Gary multiple times, knowing the professionalism, honesty and overall best in class salesmanship he and they offer. I would highly recommend Gary and his staff to anyone searching for a superior vehicle accompanied by excellence service.

Great service! Ian helped put us in our new wrangler highly recommend purchasing your next vehicle from Ladd-Hanford! They even stay in touch afterwards to see how you like your vehicle. Washed and filled the tank right before we drove off the lot! And the maintenance package they offer is a great deal! Place is so clean, friendly and well organized! Amazingly fast service as well! Do yourself a favor and visit Ian Donlin!

Just bought my new 2019 Jeep Cherokee Limited yesterday. I was very impressed with my salesman, Scott Keith! Not only did Scott search far and wide for the specific vehicle I wanted and found it in Maryland but he also had it delivered within 1 day. Scott sat with me in the car and went over EVERY detail of the vehicle and took his time with any questions that I had. I cant say enough about this experience except to tell you if you are looking for a Jeep, go see Scott at Ladd Hanford in Lebanon!!!!!

I worked with Nick over the phone and email to get the numbers right for our new Mazda3 i Grand Touring. The car had everything me and my wife were looking for. Nick asked us to fill out the credit application online and supply some paperwork. I had a number in no time and the next day we headed down to pick up our new car. After about 45 minutes of paperwork, we were on our way. It was the smoothest and easiest car buying experience Ive ever had.

Had a great experience buying my truck here. My salesman Dean Ebersole was great! If youre in the market for a vehicle, give him visit.

Bought 2 cars here. Getting my oil changed today. Everyone is friendly. Service is usually pretty quick.

Fast service, priced fairly. They treat their regular customers well. I never have a problem with the quality of the work. Highly recommend for car purchases, repairs, and maintenance.

Friendly courteous staff worked to get you the best price for your vehicle A+

I’ve had nothing but great experiences here from the staff to the services provided.. They’re very honest with you about your vehicle’s condition, and they’re affordable vs most dealerships.

Very happy with the car and deal I got- Scott was very helpful and negotiated with me for a reasonable price on a quality used Mazda Protege. He also went the extra mile making sure it had a full tank of gas, was detailed, installed a radio system, and even threw in a bottle of touch up paint for my model. Go here for a good deal and great customer service!

Nick Sallade patiently showed me all the features of the car and how to use them. Most importantly, Nick was responsive to my requests and honored his price and discounts that he quoted on phone when I showed up in person. I drove a 125 miles because the price quote was better than I could find in my local area. Carter explained all the paperwork thoroughly and was able to clearly answer all my questions.

Had my Jeep in for an oil change and tire rotation. My husband made the appointment in person with Kelsey Shellehamer,, came home and mentioned how nice it was dealing with her. When I picked up my Jeep I was greeted with a friendly smile. and I saw for myself how professional and knowledgeable Kelsey is. We also were impressed with the best Mopar Parts Manager, Dan Albright. Keep up the great service!

Brought my wife’s 2010 Jeep Wrangler in for warranty work - clock spring replacement. Whoever did the work chipped the dash in multiple places around the airbag cover and left the plastic covers off of the dash screws. This Jeep doesn’t get driven much (twice a month) and the damage only noticed by my wife weeks after the fact. Will never take another vehicle to them for any work nor recommend this dealership.