Horrible customer service in pharmacy. Whoever worked there tonight (around 8pm) is disorganized and deserves no stars. I had a covid shot scheduled, they told me to wait as pharmacist is going to lunch in 10 minutes, and asked me to wait 45 minutes, which I did, then once I approached the desk, seeing other customers being served, they told me I am not on the list, after all the wait! And that the scheduling thing doesnt always work. Unbelievable.

Excellent customer service. Was helped by two pharmacists, that made sure I got what I needed. Thank you very much 👋

Longest wait time every time I have to go to the pharmacy.

I gave the Lemont Walgreens one star because I wasnt able to give them zero stars. I didnt want this pharmacy in the first place, but I had to switch because of my insurance. In about three months time, Ive never had a trip to this pharmacy go smoothly. The wait is always ridiculous and, when you dont rush over there the minute your prescription is ready, youve wasted a trip because they put your order back, and they wont fill it while you wait. Even when you call the automated system to check that youre order is ready, it will say its ready, but it isnt necessarily ready. I hate this place!! Do yourself a favor and avoid this pharmacy like the plague!!!

So, in all the sadness of our times, I am looking with hope to family weddings. (fingers crossed). On a particularly hard day, with all I could muster, I decided to stop in Walgreens and look at some makeup. I am greeted as soon as I walk in the door with several good mornings. Then Jasmine, the makeup advisor, smiles and says, Can I help you find something? WELL, after tons of giggles and choices, I came home with the perfect purchase. Jasmine, you may not have known how bad my day was, but you made it sooooo much better. Thank you for your help, seriously. It was so nice to meet you!

Was notified by text and phone call that my prescription was ready. Went in to pick it up on Thursday and was told they couldn’t find it, someone put it in the wrong bin. Waited for them to go through other bins to find it, only to be told that they couldn’t find it. They would reorder it and it would be in on Monday. Got a reminder text on Saturday that it was ready to be picked up. I assumed that they found it. Went in to get it and was told that they didn’t have it yet, it should be in on Monday? Does anyone know if Osco pharmacy does a better job, because I may start going there. Right down the street.

I went to get a few photos printed and was helped so quickly! He also said he could finish it in like 5 minutes instead of the hour wait it told me it would take for my order to take.Great service and kind manner.

Check out staff is always amazing and helpful.

Pharmacy manager, Lisa, refused to fill my prescription and humiliated me in front of the other customers. She was un-willing to discuss the misunderstanding and get the correct info. When I returned with the info she needed, she wouldnt even come to the counter. She is very rude and has a bad attitude. Nobody deserves to be treated like this, least of all those who are sick. Get your prescriptions elsewhere.

Im only giving this location 1 star because of their service. Always understaffed in both the pharmacy and store. Most employees cant handle simple task like count change or price check.

This locations Pharmacy is the slowest of any Walgreens in the southwest suburbs

Was prescribed a medication to help me sleep w/back pain. The instructions on the label said, take 1/2 to 1 tablet before bed. I took one; it was too strong. I tried to cut pills in half but was not successful.Called Walgreens pharmacy for help; the pharmacy tech was no help and transferred me to the pharmacist. He listened to me and said that I should talk to the pharm tech...?? Another transfer; waited 1/2 hr on hold. Hung up and called again. Got receptionist who said all the pharm techs and pharmacist were on lunch break. ALL of THEM!! Why couldnt they tell me that they ALL went on lunch break at the same time in the first place? What a way to run a business!!Ordered a pill splitter from Amazon. Thanks Walgreens for no help or resolutions, and a frustrating hour of menus, phone calls, being put on hold, etc.

Hung up on instead of transfered, on hold so long their system hung up on me, then I finally get through and the call took maybe 3 minutes after that. Ive been trying to get this Rx filled for almost 20 hours now. Serious slowdown in the pharmacy. Hire more people.

Its a Walgreens but very clean

This is the worst pharmacy customer service I have ever encountered. Be prepared to be on hold for about 30 min average. The pharmacist will tell you they will call your doctor but never will. You have to call them every day and wait for 30 min. At the end they will send you to a different Walgreens but they will not tell you your medication is not covered by insurance. So you will spend hrs driving and calling. Horrible customer service. If I could give them 0 stars I would.

Really bad service on multiple occasions.

Ive never had a problem at this Walgreens, place is clean and staff are nice

Went in last Wed. To pick up scrip. At drive through. Three cars in front of me, took 10 min for one car to be serviced. Went inside even slower. Walked out. Done with them.

The pharmacy is horrible, the worst of all Walgreens pharmacys.

Prescriptions are never ready on time.... get lost in the system and nobody cares. It happens consistently. Have lived here 5 years snd this store is 1 Mile from my house. Pharmacy is understaffed. Things need to change

One word- RACIST. Debbie was very racist. My daughter was taking a selfie of herself minding her business and she was told she needs to put her phone down. Mind you the lady was ringing up a customer. We said hello to her she said nothing when we walked in. Totally poor customer service.

Long waits at the pharmacy

If I could put zero stars I would. Workers are not helpful, it seems like they have no idea what theyre doing 95% of the time. I have a special supplement for migraines which this lemont walgreens refuses to order but a different one has no problem ordering. Medication was ordered 4 times by my doctor and they lied saying they have no record of it, one of the pharmacists actually told me they did which is how I know they lied. They still didnt process it until after 5 times of my doctor ordering. Drive thru is always full and no one comes to help. The workers are rude and act like you dont deserve any help and dont care at all. Im glad Im switching pharmacies.

Pharmacy is is always understaffed so everything takes forever and pray you don’t need them to contact your doctors because their follow up is even worse.

I have had problem after problem with the pharmacy at this location! I have specific medicine that Ive been through the ropes to approve with my insurance. Well all of a sudden walgreens pharmacy system shuts down and I am given the wrong prescription! When I went inside to try and sort the problem out I was given nothing but additude and blank answers! My perception was not fixed and I was told its not worth calling the help desk because Ive already been handed the medication! This is not the first time Ive had to go without medicine because of this pharmacy!I will be taking my business elsewhere!!

The pharmacy at this location is chronically understaffed. Any day. All day. Just terrible.

This pharmacy by far has to be the worse ever.. super slow and they act as if theyre giving you something out of their pockets and forget about asking them if they can help you!!!! Too bad this is my home store..

Pharmacy opens at 9 am yet the gates are still up at 9;10 am. Always slow, dont contact doctor for refills...Worst pharmacy ever.

Service inside is always good.

The workers their are so nice

Julian was super friendly.

Anymore, when I see the brunette lady, who yells Welcome to Walgreens, I turn around and walk out. And its not just me.

This pharmacy is often very slow, for no apparent reason.

Slow and unhelpful.

Had what I needed

Slow