Went to get a gaming laptop for my fiance, the representative helped me find the one I was looking for and confirmed it was upgradable. Unfortunately she gave me RAM for a desktop instead of the laptop.. but Im happy with the interaction other than that. Best Buy is great, have bought both our laptops there

There’s a specific agent here- Gabriel- who is just awesome. I wanted to leave a customer satisfaction survey with him but couldn’t find one! If you have a Best Buy need such as purchases or returns, definitely try to have him help you. The team here in general is great, and he just stands out with the times I’ve visited. The managers here should be proud of their crew!!

Went to make a simple purchase and pickup. The pickup went without problem but the purchase was different story. I picked up a controller that was on a peg with the price labeled $19.99. I went to the register and it rang up $27.99. I pointed out the price difference and showed the cashier where the controller was hanging and there was 3 more just like it on the $19.99 peg. The cashier basically apologized for the item being in the wrong place and made no offer to fix the issue. So we returned everything including the pickup items totaling about $200. The cashier also gave me trouble about returning the items because it was a video game that we did not even take out of the store. Best Buy lost a $200 sale because of their inventory control not doing their job and the lack of customer service to make it right for the customer.My best advice to any shopper at this store is to photo any item on the peg with the price and watch them as they ring up the item.

All the employees are super polite and helpful. One of the employees grabbed what I wanted from the back and was in and out pretty quick.

This location lacked a lot of stock and a lot of their display items in the audio section wasnt working right or at all. Seems like all the staff is walking around and not asking if you want help at all like other Best Buys in the area. Overall has some stuff and is decently clean so I cant complain there. Visit if they happen to have what you are looking for a store pickup. Might be a safer bet.

The workers are nice and helpful but always under staffed. Be prepared to wait in line for check out or a simple question. There’s a better Best Buy in Flower Mound not to far away.

Understaffed, though if you do need an employee and are able to find one they are usually knowledgeable and helpful. If you need help in appliances, be prepared to wait 2 hours or more.

Always the newest text best deals and sweet bundles become a member its worth it

Awesome store. Harman is great to Work with at geek squad

Great service! Clean and organized store.

My husband and I were helped by Jeremy (the photographer) he was SOOOOO helpful with our new camera purchase. Super informative and patient with us… we took up so much of his time and he was very understand the entire time. We will definitely use this Best Buy again!

I came into this store to get a keyboard for my PC, and right as I walked in, I was automatically greeted, not just by the door greeter, but by the cashiers as well. As I wondered around the store in different departments, I was greeted by at least 2 people in each department, and asked if I needed help finding anything. This store and the environment was very friendly. I highly recommend coming to this store. I know I will be back. 😀

They always have what I need, their staff is friendly, and they carry Google Pixel phones and accessories. What more could you want? :-)

Knowledgeable sales person but mo inventory to sell.

Geek Squad were very helpful here.

Better then Conns or should I say cons

Best buy used to be a fantastic store but sadly now it is a shell of its former self.

Well maintained and clean. 3 starts because this walmart store has less sale items. If you are bargain hunter, you will find lewisville store better

Scenario was tough but they pulled through. This location always on point

We had great service. The associate that helped us was very knowledgeable about tvs and gave us a lot of information to make a good decision.

Selection was good and prices reasonable. Sales people were available when needed but not pushy.

Mauricio provided stellar service helping me buy and set up my new cellphone. Best Buy staff are always knowledgeable and helpful.

Ive been to many a Best Buys but this one here is different! Everybody was friendly, no one was looking at you sideways, no one cared if you were window shopping or about to drop bands! All they cared about was seeing you happy and served! They also are very knowledgeable and really make your buying experience enjoyable! Id highly recommend them and their Geek Squad Service!

Helpful staff. Have what I needed!

We were able to find the exact Washing Machine and it was delivered and installed in professional way

We love it here, our favorite store to visit. Staff is always friendly and willing to help.

Our previous 55 inch TV died unexpectedly and we needed to get a new one, we always talk about getting a bigger TV and finally made the jump. Customer service was awesome, they showed us multiple brands and styles for what we needed and helped make the decision al ot easier.

Went in to get a new power cord for my laptop. Apparently, its a rare amperage, but they got me hooked up. Guy at the back counter had on a really cool Star Trek: TNG mask.Clean store, plenty of people to help, and an overall good experience

The guy that help me today was very honest and helpful good service today

Very nice store.Excellent service

Mark and Ashley did an Amazing job helping my parents transfer their data from old phones to new phones. Great customer service

Has an extensive selection of smart home components nicely displayed in a way to help someone learn and choose. When looking at car audio, selection was limited, labels/prices missing, and most was out of stock. Big selection of appliances & electronics. Salespeople were available but didnt constantly hover.

Well stocked and they have a Magnolia section which is always great. A little trouble getting help on the floor so didnt buy everything I might have.

The staff here is fantastic, the only reason for 4 stars is that the stocking on the shelves could be better.

Curbside service is among the best of this kind. Timely, useful and well done. Products ready, loaded and the cell phone communication user friendly. I highly recommend their curbside service.

Hit or miss! If you get the right associate, itll be a fantastic trip. Really good about returns and always have a pretty good in-store selection.

Briyani was excellent, I enjoyed nice tea,salad and kurma

Good customer service. Very helpful. Only thing was they did not have many HP laptops available. But was not their fault as the reason is because of a nation wide shortage. Only disappointment but other than that, the store was great.

Went to buy an Apple product for sons birthday, very helpful and the staff was so nice!

Preordered iPhone 13 pro max a month.order was suppose to be ready a week ago. No one knows when they will gets a shipment now. Completed wasted my time should of just preordered from Apple or t mobile

Well the online order said ready to pick up. The guy at the store looked and looked for the item and came up with a wrong item. He went around trying to figure it out and came back and said they dont have it and will let me know by email or text IF THE ITEM IS AVAILABLE. The whole thing wasted my 25 mins at store and no updates yet what so ever. Pathetic service and ridiculous attitude!

Very detailed explanation of product that we think to buy

Best Buy will always be my electronic store. No hassle about warranty coverage, friendly people always willing to help.

Bought a phone case here. Nice selection and had what I needed

Helpful but didnt have stereo audio connector needed for keyboard to auxiliary speakers.

I always buy all my Appliances from Best Buy they always have the best prices

For electronic one of the best place, i think

I will only ever buy a TV from Justin Horton in the future. The gentleman knows TVs and also has the best analogies to help you understand all the complicated intricacies. Would highly recommend talking to Justin and honestly... Dont buy a TV from anyone else!

I had an issue with a laptop I bought on line. (Not from Best Buy) I talked to a Geek from the squad and my issue was taken care of in less than 30 seconds.I felt so silly because of how easy the fix was. Thanks Nick for not making feel any worse.I wont hesitate to use The GS for my electronic issues!

Went to buy some electronic devices. Service was good and fast.

This is my neighborhood Best Buy so I come here quite a bit and everyone is always professional and friendly. Damien in the Geek Squad helped us and he was awesome, knowledgable, friendly and helpful. Angel, in computers was really good too. I hope I get to work with them if I ever have computer issues again (I take that back. I dont want computer issues lol, but I would still like to have them assist me.)

I always seem to have a good experience at Bestbuy whether online or in store

Bough a new laptop for work and a chrome TV, the attention we had from the guys at BB was excellent.

Brought my order to my vehicle quickly and kindly. Great service!

The salesman were helpful and friendly. Prices were spot on, and the knew ALOT about the products we were looking at.

Friendly and helpful staff. Well laid out - easy to find what you are looking for

Very good help on the day I we were there. He took care of us from the time we walked in.

Have not been at a Best Buy shop in ages.But a poor planning for an overseas trip and last minute need for external battery pack and a micro sd card did the job.Personnel at door was friendly. The place reminds me of Frys from 5-6 years ago - it is nice, but lacks the crowds and the spirit. Could have been just a slow Sunday though. At any rate did the job.

Had excellent curbside pickup experience. The individual was very thoughtful in taking care of my vehicle while loading the wine fridge into the SUV. Also offered helpful advice not to turn it on for 24 hours after putting it upright. I’m sure he saved us an upcoming customer service issue. Thanks and well done.

Good customer service if ur willing to wait ur turn. Because like every business, nobody working to help these days.

A good BestBuy

Not one hello or assistance helping find a phone. 🤨

The person that sold us the TV could have given us more information but he didnt ask the questions he should have asked. He didnt offer the setup service which we gladly would have paid.

Tried to upcharge and upsale me double price for a converter box for my sub woofers... Smh

Electronics. If you are not familiar with this place, you need to get out from under that rock.

Computer and Geek Squad gives insightful information so that people can make knowledgeable decisions.

Great place to buy movies and appliances. Geek squad has never let us down. Peter Brown is a fantastic salesman, not only in appliances but storewide!

One of the last few Best Buys that have stock and selection of items.

Im about to make my third visit because they really dont inspect the open box items. Terrible

I just bought a mouse from here and it did not work for more than a day!

THE children working in there dont have any knowledge of the product

Good store, well stocked. A little under staffed still.But the pre-order and pick up times are good.

All the guys are very knowledgeable in The geek squad and theyre very caring about the customers concerns.

Got good customer service.

Best Buy is my go-to for everything electronic. Employees are friendly and well trained and I can always count on getting good information from them. Inventory is monitored and items are well stocked.

The charges are good.

Most helpful staff.

Everyone is at the front greeting people but once you need something theres no one around.

Kind service and support. This store has a local business vibe due to the staff being always kind and supportive

Did an online curbside order. Plenty of spaces up front. Notified them that I was there via web. They were out with my order in less than 5 minutes. Verified my info like the web said and I was on my way. Worked out really well.

I had a most excellent experience at Best buy last night. I believe the gentlemans name was Chase that helped me in the computer department. I was looking at spending $2,800 on a brand new computer. Turned out that computer was not in stock anywhere. Then I turned my attention to the returned and opened item boxes. Found a $1,263 computer that more than met my needs. It was difficult to find, Chase ran all over the store looking for it. Finally we found it. I feel like I got out of the store for about a third of the price. Could not be happier with Best buy.

Great staff,helpful and glad to assist me

Best Buys customer service is outstanding! All of my questions were answered. I left the store smiling :)

Geek Squad are great.

One from the very few places you can get all of your electronics and appliances from one place and put all of them under their credit card

Had to make second trip to retrieve power cord after waiting over a month return for repairs. ENSURE documentation match what the customer brings in.

Great store. Ive spent way too much money here

Nice place for electronics. Very helpfull staff.

So easy to order online and pick up your order at curbside. My wireless router went out and they saved my sanity allowing me to get it back up and running quickly.

Not exactly what I would call Best Buy. To me it seemed more like overpriced and under powered. Searching for a computer and everything was Foo Foo looking but under powered. Only person that greeted me was a six year old in the computers wearing a Best Buy shirt and name tag. Seriously, a six year old.

Although the service of most of the employees is good, I had a bad experience with one of the employees and her lack of knowledge of what they were selling. I was shopping for a new phone and happen to see the Motorola edge on sale for 400 bucks, but upon getting ready to check out with some lady, she told me it was 700. I insisted on her to check why it says its for 400 on display but she kept referencing the online page of best buy and didnt bother asking another coworker. I had to go to a different best buy that was an uncomfortable distance away just to be able to get the phone I wanted.

Great experience! Mauricio helped a lot. Will buy our next laptop here.

Angel, was the best Best Buy sales man I’ve talked to. He listened to our needs, gave his suggestions and explained very well and on point.

Queen squad. You are the best!

Despite the current problems, delays, caused by whats wrong this year i can say the employees here are keeping it together. I appreciate everyone of them who helped me out today to complete my order. Happy Holidays. And be safe. You guys were awesome.

Nice clean store but poor selection of phone chargers & cables

I ordered through their website for curbside pickup by my daughter. Their whole process was easy... Every step was well-thought-out with no problems. Five stars...Will return for other purchases!

Good but Southlake has more products

Great customer service and very clean store

Always with good deals!