The manager that works Saturday was real rude when I schooled him on west marines return policy. He then had the audacity to say I messed with the wiring of the speakers when the wires on them is what comes with them.

Prices are a little high but the employees are knowledgeable and actually help you instead of just meandering around.

Absolutely excellent service at this shop. They were open on the weekend which was really important to me and they had exactly the parts that Ive needed on two occasions for a fairly old boat and motor. Its a bit of a drive from me considering where I live, but I absolutely will be shopping here for my future part needs. Thanks from Canton!

The sales associate did not know anything about kayak paddles zero nothing, no knowledge on dog life jackets and no absolute no help with my life jacket, if I worked in a place I would certainly research and become familiar with the products in my store! I was the only customer their but he felt the need to hurry back to the front where there was already an employee at register! Never go back

Great service! Went here looking to upgrade some marine audio gear on my boat. Mike was able to answer all of my questions!

Good products, needed a slab for my pool, excellent.

Great selection, but youd better be ready to sell your first born child to pay for your purchase!

The worst online ordering experience ever.Ordered 3 items on 07/17/20.Was told to expect 7-14 day delay for shipping.. no problem understood things were busy etc.. 16 days after order placed get email one item back ordered not in stock. No problem send other two items, and send back ordered item when it comes in. Five days later received email, back ordered item back in stock.One month after ordering called customer service talked to manager Patricia, said she would expedite shipping at no charge items would be received by end of the week. Great.Next email received saying item no longer available, call back talk to manager Patricia again. Ask for a substation or anything to get items shipped since this was a birthday gift. Nothing available or can’t even see what’s in stock. Finally states essentially selling items that aren’t in stock.. such a joke for customer service and business in general

Its west marine. If you belong here, you should already know it is overpriced. But then you also know that when pur boats need something, you sometimes cant wait.

Great place to buy Marine electronics and parts for your boat Michael Rogers was excellent and knowledgeable on their products at West Marine I truly recommend Michael as your associate to anyone that goes into the store

Large selection of marine items in one place.

The staff here was friendly and welcoming! If they dont have an answer or arent too sure about what you need; theyll research an answer and have it for ya! Will definitely come back when I need more kayak supplies!

Very clea and well-designed store with good service. However, it is definitely geared more towards boat supplies than anything else. If your looking for kayaking, SUP, or stuff like that youll need to look elsewhere

HUGE HELP! Especially on first boat owners!Shout out to Michael for helping me out to find my outboard Parts I needed.

They have the specialty marine grade hardware which even applies to my RV projects but they are pricey and not convenient. When I can plan ahead, I look elsewhere.

The store was very clean and nicely laid out. Each aisle had specific categories of items that were easily accessible. There were many kayaks fishing kayaks and wakeboards to choose from. They had the latest clothes and swim trunks Galore. Nice store.

Had the part I was looking for and held it for me since I live 70 miles away. Thank you Jason!

I have a lot of choices for boating and watersports

The parts department saved me thousands by recommending a repair that worked, instead of replacing my entire waste system. Thank you so much.

Nice place but it was out of a lot of things.

Good store! There is at least one guy, maybe two up there who know what they are talking about when it comes to boat repair and working with west systems epoxy. Full selection of everything you need to buy to start boat building. They are eager to price match, which is a great move as by default the prices are a bit high. Good kind staff, will come back again for more epoxy!

This is one of the better west marine locations. The staff is very helpful and know a lot about boats and water craft. They seem to have the new products and or most recent electronics.

I go here all the time to purchase boating supplies. The staff is knowledgeable, helpful and friendly.

You need it, they got it. If they cant get it, theyll find it and point you in the right direction. Earned my business for a lifetime. Cool staff!

I ordered online and picked up here. Due to the hazardous material the item had to be picked up. The staff was friendly and courteous.

Helpful, knowledgeable staff, decent prices.

For the people with concerns about their pricing. West Marine is now price matching, including Amazon! The staff is super helpful and are full of information.

For those reading negative reviews, this location is brand new, only having been open since Oct 2016.Location near Lake Lewisville is great! I have made several trips for small purchases and always have someone knowledgeable share their info about kayaks and sailing. I am very excited about this particular store because it is more of a fun retail shopping experience while still having a large quantity of parts.

Great place boating accessories like life jackets, swimsuits, their selection of Tommy Bahama-like casual beach shirts is pretty good!

Went there to get sandals, they had exactly what I was looking for and at a very reasonable price.

Went into the store this past weekend and found the gentleman working there to be very helpful. Gave useful and friendly advice on how to do a minor electrical install by directing me as to where to look and what to buy. Ill certainly be back!!

Long shipping times on life jackets

Mike and Jason are very good and can really help you outGreat new location. Huge selection and even more online . Thank you guys

This is a bright, brand new store. If you like or need marine supplies, they have quite a nice selection. As with most things retail marine, pricing is on the high side for hardware like cleats, pulleys, etc.They have a nice selection of kayaks, paddleboards, etc. The address doesnt work well on Google maps for some reason. If youre trying to find it, its on the southeast corner of Josey and Sam Rayburn tollway. Its next door to Target.If you need something marine related, these guys have it or can get it. If youre a West Marine fan, this is a great new store.

Nice place, water toys in stock

Came in Sunday afternoon to purchase a Garmin GPS. We were greeted by three people when we came in. Looked at the GPSs for 15 minutes while two employees stood behind the counter talking. Never came over to help or to inquire. We left and told them we would buy somewhere else.

Get Your boating supplies here! They have a great selection in an updated store! The manager and workers are great and knowledgeable! Thank You West Marine, -Suren Xavier

Nice store and very friendly guys

They have epoxy!

Arrived just before noon on the last day of the sale. Started browsing for sale items. None were to be found. I asked an associate about the sale and was told that the manager told him to remove all of the sale tags I asked why and I was told that the manager, Jeremie, always has them remove the tags shortly after opening on the last day of the sale.I asked to speak with the manager and waited 10 minutes. I then went looking and found him chatting with another associate. I asked him why they took the tags down and was told because it was the last day of the sale. He then made it clear that the register would still take the discount. I the asked how I was to determine what was and was not on sale. He suggested that I would find a flyer at the front of the store that should show most sale items.Unbelievable and unacceptable. All of this with no apparent concern or apology.

Good selection and helpful staff, but business hours are not up to date. I drove 1.5 hours to get to the store to find out they now close at 5pm on Sundays instead of 6pm as advertised.

Big clean store.

Good selection of parts and boating supplies.

Pricey, plus they didnt have what I was looking for.

Great place for anything boats and the folks are nice too

Like always a small part cost a fortune.

I was referred to them by buy car toys in Lewisville I was looking for a special fitting car toys was out and West Marine had it and the guy knew exactly where to look and I was happy

I enjoyed my visit here. Found a cover for my boat here that lasted a few years before the sun tattered it along with the wind.

Friendly staff and perfect location close to the marina. Good prices

Nice enough staff but pricing is twice what you pay online.

Great service and good prices!

Pretty disappointed. Your better off going somewhere else

A fishing and Marina store that doesnt sell fishing licenses. Wac. Walmart does and they aint even a fishing store.

Well stocked and fair pricing, helpful staff

Very friendly customer service! They did everything they could to ensure we left with what we needed.

Bought a kayak. Excellent customer service!

The customer service was great and knowledgeable!! They also have a wide variety of stuff as well!!

Great service and selection. Sales prices are something to watch for especially through email sign up!

Purchased a $144 battery here in Nov 2014 with an 18 month warranty. Went in today for a replacement as it will not hold a charge. I was told no warranty could be honored without the original receipt. Who keeps a receipt for a battery? Autozone or Walmart keep that info in their system. I was never once told to keep my receipt or to become a rewards member in order to get a warranty. What a slimy way for a business to not honor their warranties. NEVER do business with these people unless you just dont care!

Sorriest customer service Ive ever experienced, very uninterested in helping me, I wont go back if I dont have to

Michael the manager made sure that I got the product I needed. Thank again

This place has it all I’m so glad I found it. I will going back many times.

Stood in electronics for 20 minutes. Had to go to the counter to request help and watched the two people argue about who could help. Apparently no one, ordered the $2000 garmin online, where at least I get some customer service.

Wide selection of products! It took me two days of searching local stores for accessory parts I needed that no store would carry, but West Marine had them and a fun, knowledgeable staff!

Awesome service and great courtesy

Fun & helpful people!

Alot of employees who are not quick to offer help

They have everything I need / want for my boat.

Everything I need to get things done at the lake. Kinda pricey.

Pricey but good for window shopping and emergencies.

Great place

They have everything you need, but charge full retail plus

Tons of options and helpful staff but its all expensive

Great place

Has most everything you need for boat and pool supplies

Wonderful

Friendly

Very limited stock

Prices are high...

Good selection

Over priced

This location is closing

The store is not stocked k is supposed to be recognized as it does not have everything