The staff is amazing. I told them I need detailed instructions and they were patient, repeated as needed and walked me through updates I was not familiar with. I have not ever had better customer service than what I experienced at the Verizon store when I placed my order and when I picked up my new phone

Jordan was awesome! Extremely helpful in every regard. Provided all the information I needed to make my best choices and gave me time to ask questions. My phone had to be ordered and when I came back in to pick it up, he synced everything up - got my apps and pics moved over and had me out of there in no time. Thank you Jordan and thank you Verizon!!

Zee at Russell Cellular (Verizon besides Music City Mall) was very helpful & patient. I was the last customer of the night & there way after closing but never felt rushed. He helped with transferring my information & explained new items. I would definitely recommend him as your sales person.

I originally dealt with Jordan and he was incredibly helpful in getting the process of switching my account. I ended up with Adam completing the transfer and he was exceptional. All the guys in there were a pleasure to work with. Thanks again guys!

Tyler was a big help with getting me my upgrade! He presented excellent customer service and I was out of the store within minutes. Can honestly say he made me a happy customer!

My sales associate (Jordan) was very knowledgeable and patient during my upgrade to iPhone 12. The store was pretty busy and he took time to address each customer as they walked in. He also provided me great service in the meantime while waiting for my upgrade to finish. Will highly recommend this store and the associates for the great customer service

Adam S. was a fantastic help, ensuring I understood the prices involved and how they affected my plan and options.He was also very personable. We chatted a bit about video games while waiting for my data to transfer.I was also impressed as he helped another older couple while I was waiting on transfer and updates. Explaining everything to them clearly and helping them as much as possible.

Excellent experience from start to finish. I went into this Verizon store today to switch my service from T-Mobile. I was greeted as soon as I walked in and Adam was ready to help me with whatever I needed. I gave him the rundown on what I needed and he jumped right on it. He got me in and out very fast and I walked out with two new phones setup and ready to go. Highly recommended and Adam will take great care of you.

My experience was nothing less than the BEST!I was very disappointed and dissatisfied with my previous carrier when I came into the store and Ernest patiently sat with me and explained all my options. I then went back to my previous carrier to see if they had better options since I had been with them for 11 years. THEY DID NOT, and did not seem to care that I was an 11 year customer.So I returned to Verizon only to find that Ernest had left for the day. Adam stepped up and gave me his undivided attention and provided superior service...

Adam was so incredibly helpful and made the process of purchasing a new phone very easy! I loved that he walked me out the door with my bag as well! Top notch customer service!

Absolutely deplorable service. This location should not even be able to display the Verizon logo. Waited over half an hour for service and was completely ignored by the one dark haired employee working. During my wait, two other customers walked out as they were also ignored. The one employee working, sat down with the same customer for at least 45 minutes (and counting) giving her a tutorial on how to use certain features, accounts, and answering an infinite number of questions. It did not seem to bother him that other customers were continuously leaving. I will never step foot in this place again. Save your time and energy and visit the actual Verizon store located on Stemmons ( next to Starbucks). This employee needs better training ( very rude and no concept of good customer service).

Earnest was great and took care of everything that we needed. Attention to detail was on point. The rest of the team in store were also attentive and friendly. Will ensure to continue to hit them up for my cellular needs in the future.

I had the pleasure of working with Christopher today. My experience with him was a 10/10 in every way!! He was professional, kind, knowledgeable, efficient, and found me the best deal on the market. I highly recommend this location and would ask for Christopher if you need help with your phone.

Christopher was super helpful. He was helping myself and another woman simultaneously and he did a great job at it. He was very sweet and patient while I had my 3 month old with me. Will happily use him again.

Christopher was the most patient, pleasant, helpful, kind, generous, professional person! When I say that I’d rather step on a nail then go into a phone store…. I had the best time and thoroughly enjoyed the experience with Christopher and staff. Thank you!!! One extremely grateful customer!!

This location is the best the workers they were so knowledgeable on my needs keep up the great work

Was time to upgrade my phone. Jordon did great job in reviewing my plan. Finding the best deal and answering all my questions. Easy smooth process.

Thank you Chris manager of the Lewisville Store! Great customer service!You made switching over my service easy and your knowledge of the cell phone I purchased it was great

I really enjoyed my experience. After being quickly helped I was thoroughly impressed by my rep Earnest. I walked in to get an Apple Watch and walked out with a watch, a new phone, and a new pair of AirPods and other accessories. My experience was extremely enjoyable and I absolutely recommend that Earnest is recognized for the excellent job that he did helping me!

Chris was AMAZING!! He was so sweet and made everything so easy and fast

I was at the door literally waiting for them to open one of them is with a costumer and the other employee just on their phone like they just look at me and didn’t even came to the door

Jordan was amazing! So glad I transferred my service to Verizon from AT&T.

Christopher was very helpful and knowledgeable. Helped me get what I wanted. Very nice young man!!!

I had a great time talking with Earnest while my phone was updating! It made the time go by faster!

The service was great! Made me feel as if my business was appreciated. Sales person was polite, professional and educated. Will do back when I upgrade again!

Salesman was friendly and helpful. Kind of strange that we had to call to get him to answer the door but I thinks its for safety reasons. Quick and easy trip.

Had an appointment for 12:30 we showed up early, and we we’re met by Devin. He did an excellent job with helping us, and had us in and out with all of our requests fulfilled in under an hour. Thank you again!

Outstanding experience. Professional, no up-selling, very efficient.

Earnest was amazing with the speedy process of getting me a new phone. Best service Ive had at Verizon!

He was very attentive and veryGood at his job!!!

Earnest was great. Love this location. Always a great experience

Had a great time getting a new phone. Very helpful and accommodating.

Devin was great to work with! I Was having a hard time completing my order over the phone with Verizon, Devin got involved and had a brand new iPhone 12 Max in my hands in less than 15 mins! Thanks Devin!

Went there twice in a week for two different problems. Both times we were given amazing service even though in one of the visits it was extremely close to closing time.

Great customer service. I was in & out quickly.

I might have been at the wrong time, but there was only one employee who absolutely did not seem to even remotely like his job

Very rude do not go to that store. We came there and the dude sitting there was helping some customers. ( he said he was switching some data for almost 45 minutes) he just didn’t care at all he didn’t even bother coming and try to talk to us or update us on what’s going on he was just having a casual conversation about his tattoos without even acknowledging us in the store. He didn’t even say a word when we were living the store after WAITING 45 minutes. WORSE CUSTOMER SERVICE EVER TOTAL WASTE OF TIME, VERY UNPROFESSIONAL AND RUDE. If you read this I didn’t say anything to you personally because we had kids with us. I don’t know your name but go find something else to do if you know you don’t want to work!

Very respectful and friendly. Staff are very nice and helpful. Even though the alarms went off when some kids were playing on the electronics the staff were very chill.

Went for phone repair, it was repaired and everything is great.

My guy Chris was awesome made sure I left with the exact phone I wanted

Please stay away from this store Russell cellular owned the store now is no longer verizon corporate the manager name Syed T Azeem . hell lie to you anything just to sell the phone. He hold me and my family for 4 hrs on February 5th telling me hell transfer my phone lines to business account after one month Verizon told me the lines never been transfer now Ive charged on 3 accounts. When I went to contact him today he run through the back and he sent one of his employees who doesnt know nothing at all.

Amin helped us through a joyful experience in a typically stressful situation choosing two new phones form my wife and myself. We all hit it off and Amin stayed until as free ten oclock at night to ensure we were taken care of. They didnt have thee KYOCERA phone I wanted so the manager drive to another store and picked one up so we could complete our adventure in a single evening.Ive never had a better experience.

We usually come into the store twice a year it seems like. We always come to this location because they are fast and knowledgeable. We always get the same person to help us. We will usually just wait for a certain person because we know how good he is(his name escapes me right now). The wait was longer than normal last visit so we had some one else help us. We paid off a phone to upgrade, added another line, and a watch to a current line. For some reason things took a really long time to activate and set up which isn’t normally the case. It took so long that she gave us the option to leave and said everything should be working soon. We also changed plans for all 4 of our lines. So we thought. A day goes by and the 2 new phones didn’t work. We found out they weren’t even activated after calling in to Verizon. We get our first bill a month later and they put the trade in phone credit on the wrong line and our phone plans had not been changed. We were told there is nothing that can be done about the trade in phone credit being on the wrong line. Otherwise always great service. In the future I will wait for the one service rep. That took care of us right in previous visits

Kelsey was so helpful! She was able to help us with all our questions about our new phones and service. She was very patient, sweet and knowledgeable. I would highly recommend this location to visit.

Was able to get my new iPhone sent in just three days. Rep was able to set up my new phone and assist with trade in. Great service and taking amazing safety measures with social distancing and masking up.

This store says they have products they dont have, make you drive all the way out to the store to find this out because they wont answer their phones or answer questions over the phone. Then they didnt even cancel my order properly, this was almost 3 weeks ago and because they didnt do things correctly on their end I still cant get a new phone because Verizon thinks I have an order in progress. Corporate hasnt even been able to help me. Ive had Verizon for at least 15-20 years and Im ready to move on because of this store.

Easily worst customer service ever. They don’t greet you or offer to help. They also don’t help customers in the order that they arrive. Ridiculous to pay $1000 for a phone through them. Might as well go directly to Apple since this store has zero stock and zero concern for their customers.

Helped switch over from old phone to new phone....made it a pleasant, painless exoerience.

The people were friendly and extremely helpful. Very knowledgeable as well.

Amazing service, dedication and explanations of all the types of products and services. Karina was just great and patient with me and my family. Thanks.

Super bad customer service, Im waiting here more then 45 minutes and both employees keep ignoring me.

The staff has been ordering food through Ubereats, Doordash, and other online methods then have been filing complaints afterwords to get their money back.If this is what they do to the food delivery service I dont want to do business with Verizon at all. That is cheap, manipulative, and abusive.UPDATE - Considering that Ubereats, Doordash, Instacat, and other services like this rely heavily on a good phone and service provider this cheap tactic pulled by this store is one of the reasons why I chose today to give the finger to Verizon and go to AT&T.Reply to the owner - This wasnt the first time your store did this. Im sure it isnt the last. Your staff members are being heavily monitored by these delivery services now. Reports have been made.

Felt like I was at a used car lot. They tried to bait and switch me with a more expensive phone. Acted like they didnt have any affordable phones in stock and suddenly found one when I tried to walk away.... Snake-vibes.

Awful customer service! Do not go there!!

The staff here are completely knowledgeable at more than just your basic how-to. I came in with a friend having questions and concerns about a SIM card and a few other things. All the questions were answered, they were very helpful, and super friendly. I’m not even with Verizon but I sort of wanted to be after leaving the store lol. Great experience overall for this location.

Wonderful service and the people were very friendly and helpful.

I ended up having to go in twice .. and both times, the service was fast and friendly and these guys KNOW THEIR STUFF! David and Shelby were simply awesome. This is a corporate store, and I really believe that makes a difference. This is definitely my go-to store now! Thanks David & Shelby for a wonderful experience!

Great store, awesome customer service and knowledge.

I had a great experience at this location. I went late in the afternoon to get my service switched over from sprint. The store was pretty dead at that time of the day but the employees were friendly. The young lady helping me out was very helpful and the process was relatively easy and quick. She helped me by applying a screen protector to my new phone and ensured that I was happy with the results. Would definitely go back to this location for any phone help or other products!

Great. Caleb super helpful and I had lots of confusing stuff to throw at him!

Amazon support from the team at this Store!!

I came to this location in my lunch. I only had about 45 minutes to get in and out. Inmar was really helpful. I got a new iPhone and a watch today and was able to make it back to work on time. Thank you guys for top notch customer service!!! I’ll be back for sure

New what I wanted and got me in and out with everything I needed as fast as possible

Great customer service. Could not be more thrilled with our rep and Verizon.

Typical Verizon CORPORATE store. I hate going to franchise stores because theyre always understaffed and have limited selection. This corporate store was quick to help me with my issue and had plenty of staff so I wasnt waiting forever. They didnt have the item I wanted in stock, but were able to help me order it. Friendly and quick. Avoid the franchise stores if you want to actually be helped and not wait an hour or more.

Great customer service both times I went in.

This is a scam, and blatant bait and switch. Theyll quote and agree to one price, then bill double that amount on the first bill. Ive since spent 10 hours trying to get $160 back that is nowhere in my paperwork, much less on any agreement Verizon can find. Why can noone provide me the paperwork/agreement that states this? Seems like a simple request.They dont care, they have your $$, and would rather pocket activation fees than keep a customer. Do not believe customer service will assist you with this - go to the store, ask for the manager, and ask for them to conference in customer service. Otherwise, one of them is going to outright lie and push the problem on someone else. Unfortunately I have several documented incidents like this, after only one month as a customer.What they wont tell you is your service gets cut off if you dont pay your first bill, even within the time frame customer service gives you. They do not want you to have time to fight this bill, they want you to pay before they cut off your lines and you lose your #. Just go to ATT/T-mobile, save yourself the hassle - at least they didnt tack on $200 in fees per month for no discernible reason.EDIT - Reply to owner: thank you for replying, admittedly after discussions with local store management, customer service management, and the executive relations dept, you were the first to be concerned. I appreciate the reply, but I am taken care of now. After filing an FCC complaint I was finally able to get my $160 credited (but not back into my bank account). Im not sure if you are the manager there, but the manager I spoke to (Amanda) agreed with me and said she couldnt find the terms, and that they should have provided it in writing. She agreed that I shouldnt have to pay, but to be clear, refused to refund it as well. When I escalated this to customer service management they told me she said the direct opposite in my account notes. I am leaving the review due to spending around 10 hours to get Verizon to do the right thing.For anyone else in my situation, my suggestions are:* Note all details and who you talk to* Record conversations, all of it* They will try to give you some of the activation fees back, then bump the amount up a little each time. Hold them to it.* Email their executives, its the only way I could get anything done.Its still not worth it to be a customer, but as you can imagine its not always easy to switch providers either. I suggest avoiding Verizon entirely.

The staff is very friendly, It gets very busy at time but the staff will always make an effort to greet you.

Great service, they found the phone I wanted and helped sort out all any issues that came up.

Ernest was incredibly helpful and went the extra mile to help me!! 👍

Great customer service

They made an offer to reduce the activation fee on 2 devices. A month later that had not done it. I called Custer service got the store on the line and said hey Im having to call in now i want it all waived. I was told they would honor what they originally said I explained that I had to call and my time is money. The lady said she was busy and had other things to do and hung. The customer service rep on the line with me apologized for the store reps attitude. I would never go to this store again.

My salesman Dave Madsen was incredibly helpful. We had a complex order but his well over a decade in phone sales made it very easy to navigate. Your not going to get that kind of experience at a big box electronics store store.

Armando was very patient and took great care of us

Customer service is nonexistent!

Went in to purchase a glass curve screen for my note8, had me in and out very quickly. Did a great job putting it on for me as well. Yet to have had a bad experience here. The remodel looks great as well!

These guys rock! Knowledgeable, friendly, and they actually WANT to help you!Ive been a Verizon customer for almost 20 years now, and that isnt really recognized often when Im speaking with their customer service team over the phone. Thats why I just go into a store now.Typically when I used to go into a Verizon store I knew I was probably going to be dealing with a teenager or college freshman who knows less about the telecom they work for than I do. Not now and certainly not here. My two experiences at this location have been amazing.An associate named Bjorn, a Solutions Specialist, went above and beyond to help me deal with a unique situation involving the return of a defective device still within warranty but purchased in another state.Long story short; this guy got it done when no one else could/would. He not only secured me as a customer for the next 2 years of contract, but made me once again feel appreciated for being a Verizon Wireless customer for as long as I have.Thanks a lot and keep up the good work!

Jonathan was very helpful and answered all our questions

They will tell you that they have items in stock just to waste your time going to the store only to claim they can order the item.Visit on 10/23/20 7 pm.

Superb customer service.

They were great, very helpful in helping us pick out a new plan

Sales rep was very active and understanding with all my last minute changes.

Try Metro. I dumped Verizon after being a long time customer and I am so happy. They lie about having better coverage. My Metro phone had better service than my friends Verizon phone when we were on vacation.While switching phone companies I also found out that Verizon had been charging me for 1.5 years for a tablet line that was supposed to be cancelled. They refused to make it right and ripped me off yet one more time.Metro is half the price with better service. My whole family is leaving Verizon.

Had great service!

Been here since open... only 2 other people where before me yet Im in line behind people who came in after me

The staff were very excited to sell me a phone, but had no interest in setting it up for me or ensuring my device worked properly. I left and set everything up myself. Unfortunately, I had to exchange my device at another store because mine would not stop overheating. Head to McArthur Boulevard and see Shane. Hell take care of you.

Service in the store is really good. But trying to get through when you call its like forget it you dont call the actual store you go to the main number and after a barrage of prompts, you may wind up getting to the actual store. Its a lot quicker to just drive there then try to get them on the telephone.

I walked in with a cracked phone screen to ask about repairs. The tech did not even look up from her phone when speaking to me. She said they couldnt do anything and gave me a number to call through a third-party company. I called the number and it literally just told me to go to a website and file a cla

Had an issue with my wifes iPhone and Justin took care of me. Good guy and great service! Thank you!

Ask for Allen, hes just that good I had to write a review. I was in to upgrade thinking that was the issue with my Note 3 not accessing the 4G network. Instead of just agreeing he took the time to explain what might in fact be just a Sim card issue. I will certainly be returning when I need to upgrade in a couple weeks. Its rare to find such great service anymore, and greatly appreciated. Thanks!

It was actually pretty great 👍🏼

I have been having trouble the last three months with my HTC DNA and really needed to get a more reliable phone. This is the closest Verizon Wireless store to my home so I visited them Sunday afternoon. As soon as I walked into the store, Mary greeted me with a big smile and offered to assist me. I thought I wanted the Droid Ultra, but after seeing the LG G2, I chose that one instead. She took time to point out the differences between the two phones, which assisted me in making my final decision. She brought out several case options and was very helpful in making sure I had the best price for those accessories by offering a bundled price. She even went above and beyond to make sure all my texts were transferred to my new device. This was one of the most pleasant phone buying experiences Ive ever had. Mary definitely rocks in Customer Service!

I’m overjoyed by the sweet and funny and VERY kind staff who just helped me with my life! 😍 LOVE THEM!!!

Really help and fix our cases up screen Protector installed awesomely

Rude customer service, did not have all of the information, wasted our time

Went here to get lines added onto a particularly tricky account. The entire took about two hours but not because of the ineptitude of the staff, but rather because my request was so hard. Through all my questions and conversation one sales associate (Brisa) walked me through the process and we were out of the store with brand new units about as fast as anyone could have possibly asked given the complexity of our account. Only not a five star because the manager at the time was a little rude and the ambiance is average

Im sure everyone already knows about the long wait period at most Verizon stores but that can always be made up by the person who is assisting you. However, in this case that wasnt even an option. Lance helped me about half an hour after I had gotten there (about 5 people walked in right after me and a lot of people didnt know they were supposed to sign in to be helped considering there was no indication in the store at all to do so nor did any employees tell them) and God forbid the guy use any manners at all or even fake smile in the least bit. Weve all worked in the professional world, you say hey, how can I help you?, smiling (sometimes) ingenuously, and proceed to help them AND you dont cuss in front of them like Lance did. Dont get me wrong, I swear all the damn time but NOT at work despite what kind of day Im having and if by the off chance I do, Id at the very least apologize.When you get down to it, I Hated it mainly because of the terrible customer service. And I mean, I get it, the guy is attractive so Im sure hes always getting away with being a truly shitty human being, not to mention Im sure women hit on him all day and no one really wants that but hey, not my fault. I just wanted to get my phone to unfreeze and get out of there. Honestly, I just feel horrible for his coworkers.. I only had to spend about 15 minutes with him.. had it been a whole shift I probably wouldve plucked my eye out.

Excellent service from David this afternoon. He really knows his stuff, and he found me the best deal on a phone upgrade and a new plan. Thanks to him for taking the time to do a great job.

Sonjay provided very good customer service. He took time to explain solutions for my concerns.

We have been attempting to get the rebate for our phones since May 2016! They finally paid for one of the three after much work on our part at Christmas. Were still waiting on hundreds of dollars and if wed gone to a big box store, we later discovered we wouldve gotten the same deal, and two new televisions. I cant help but feel like were being taken advantage of.