Im very impressed how they repaired my vehicle. My vehicle was hit by a deer ( Yup thats right Deer decided to cross the road and ran toward my car) They sanitized inside and cleaned it as well! Im very satisfied and thank you for the very positive experience.

Best body shop in Lexington. Theyre quick and have great communication and service.

They were very nice, pleasant and professional! They recognized my profession as a nurse, when I picked my car up, which was heart touching!

Joe Hudson went above and beyond. Very good communication and automated texts letting me know at all times the progress of my vehicle. Done ahead of schedule and everyone was super friendly and they event took care of another broken piece at noCharge. I would recommend themTo anyone!

They did a great job repairing the front of my Ford F-150. Im hoping I dont need their services again, but if I ever do Ill definitely go there.

ABOVE & BEYOND! In addition to them doing an amazing job just restoring the car, their customer service was truly impeccable. They kept my brother updated with the status of both the repair work as well as any communications they had with the insurance company, by text. They also volunteered to stay open a tad later on the day he arrived to pick up his car, so they could explain everything & make sure he was fully satisfied. They were in no way obligated to do this but did so happily. The owner was so incredibly kind & thoughtful.The damage you see in the images I uploaded was from a UPS Driver who took out the right front end of my brothers car while it was parked at his office. The driver was very apologetic & UPS paid for the restoration.There was no question as to where my brother would be taking his vehicle for the extensive work that needed to be done. Carolina Paint and Body has always done fantastic work for our family. This is why I highly recommend this business to anyone looking for great body work by people who are not only great at restoring vehicles but also great with the public.

I had them do a paintless dent repair on my 2020 Mustang. It came out perfect!

Great experience all around. The people were friendly, the work was excellent, and the repair was completed ahead of time.

Great Place friendly staff

If this body shop were a comedian, it would be Jenn Snyder. They are that good. Aces 10. You cant even begin to understand how good they are until you have tried them.

Wonderful customer service, and repairs were excellent. Kept giving updates for information and completion.

Work completed ahead of schedule. Car looks great after repair.

Went there to go get a quote, was told to come back a few days later. Ridiculous. Theres a charge for sanitizing your vehicle, asked what chemicals were used, associate responded I dont know... Nickel and diming every different type of fee overpriced and very disappointed.Too bad the original owner sold the company. Meh! 😑

Excellent work!

Fast and courteous, keep me updated via texts and calls.

Customer service was above and beyond what I expected! Very satisfied with the frequent updates on the status of my vehicle, constant communication and timely work. I will definitely use them for any future body repair needs.

I had a very good experience with Carolina Paint and Body. My car looks great. Looks better than before the wreck. Thanks Carolina Paint and Body!!!

We have used Carolina Paint and Body twice now, once in 2010 and 2020. They did a fantastic job both times. I definitely recommend. Happy customer.

This is a body shop that cares about you and your vehicle. Everyone is professional and great at communicating. I 100% recommended this body shop to anyone needing work.

Second car Ive had repaired here and been pleased. This time was a BMW SUV and they did a great job replacing the door and matching the paint. They are very through and courteous.

Great work in a timely manner. I dropped my truck off on a Monday and had it finished and repaired on Thursday. Great locally owned and family ran company.

It is hard for me to understand the wide divergence of reviews on this shop. My experience with them (2 occasions of mild to moderate damage, both involving insurance) was absolutely positive: excellent work, fastidious craftsmanship, completed timely, good communication, good customer relations, willingness to cooperate with adjuster about changes to scope of work needed, . . . and on and on. I can only speculate that the reviews are skewed by a variation on the squeaky wheel phenomenon: that a minority of people, who had an atypical unpleasant experience, are more likely to take the trouble to enter a review.

Took my car there to get the bumper replaced after a fender bender and they did a great job. They worked with the insurance company to ensure I didnt have to worry about additional costs. As an added bonus when I picked up the car, they cleaned the inside and out!Highly recommend!

I’d like to retract my last rating and or comments about this Business, and to apologize to the owners/managers and staff and anyone that I may have caused them to not really experience this level of yeal people that understand you and when situations become heated. Which happened in my first post .. we are just people and I am a disabled Army Veteran and I can say I’m ashamed of my last review I let my PTSD control my people skills . And they still took me back, and welcomed me and are honest about there Work and explain and help you through the process even if you come in without an appointment... !! The 5 star rating is what they deserve and that’s what I give them and recommend you try them or give them a second chance ! Their work speakers for itself and they actually care about you as a Costumer an a person !! I truly hope you let them do what they do best and take car of your car heck all your family’s cars ! I’m a customer for life !! !! And I’ll be letting others as well especially my military brothers and sisters !! ❤️✊🇺🇸!!

Great work fixing my car after a wreck. Was done quickly, work was exceptional and they kept in touch and it was ready when they said it would be. Also vacuumed out the mess my kids left behind. Highly recommend!

We always use Carolina Paint and Body. They have been really good to us every time we have been there.

They are very nice people and did a great job on my dads car.

They did a great job repairing my truck. Got a stratch on the door a couple of days later. They repaired in 10 minutes. No charge.

Wouldnt repair my totaled truck because its not an insurance job I said tell me what it will cost to fix my truck, and I pay you. No way. What explains this? Upcharging the insurance companies? It felt shady and insulting to me

I worked with the Newland Road location on my wifes Volvo. They did a very thorough and professional job. Everything is fixed perfectly and the Volvo looks brand new again. Id recommend them to anyone.

Very informative and well communicated through text, phone and vehicle status on website. Hoping to pick up my truck today. Looks great in pictures...

Wish I could give a review of the quality of work, but can only mention customer service. Walked in for a quote and was told by the admin that I would have to wait because the estimator was busy working on fixing a computer problem. He said it would probably be more than 20 minutes. Sad when customers arent put first.

Unfortunately, on Sat., 7/28/18, while driving along a country road, at about 10:00 pm, and cruising at about 55 mph, a small deer suddenly jumped out of the woods and collided with the front of my car. It was too dark and dangerous to stop. Once home I noted damage the front of my car. I dropped my car off at Carolina Paint and Body and they started work on Tue, 7/31/18. It is now 8/3/18 and my car is back in my driveway, flawlessly and beautifully repaired. Their level of professionalism, courtesy, knowledge and expertise would be very hard to match and even more difficult to exceed. I received daily messages on the project and was always in the loop as to what was being done. If you ever need auto paint and body work, you csn surely trust Carolina P&B to do right by you.

They did a great job fixing my car and kept me informed throughout the process. I would definitely recommend!

Phenomenal service and outstanding delivery time :> whoop whoop

This is a review from 2015 that was previously posted on Yelp.Car was damaged in an accident that I was not at fault for. Being new to the area, I differed to what ESurance recommended in terms of body shops. Initially, I was impressed by the service...receiving prompt phone calls, updates with pictures online that I could follow, e.t.c. But from there, the problems started.1) Promised delivery date was changed 3 times, delayed 1 1/2 weeks: Annoying, yes...but in their defense, the accident occurred around the same time as the South Carolina floods and they were having issues getting parts and the proper vendors to service the vehicle.2) Car not properly detailed: When I picked up the car, it looked great. I excitedly drove the car off the lot only to realize, when I was grabbing something in the center console of my car, that the glass shards werent vaccumed. How this was missed, as well as the glass shards in the vents that were never vaccumed and came flying out towards me is beyond me. Furthermore, my GPS unit has a mechanical drive unit in order to rotate the screen out to access the DVD/CD player. Glass was all over the inside of the unit and the unit temporarily jammed. What really pissed me off was the fact that the person I talked to claimed that he didnt realize that the unit opened up. Considering this shop has been around for 20-30 years and cant properly detail a car was a huge red flag. Additionally, their defense was we detail the car 2-3 times after everything is finished. You clearly didnt.3) Damage to the front fender: When I drove the car off the lot, I road tested the car on the highway after finding problem #2. Now, I will say that the horizontal slat of fender was previously damaged by myself when I was installing my license plate but as I was driving, I discovered that the car made a flapping noise. Turns out that the whole vertical support structure of the fender was damaged. Currently, this is more of an annoyance factor as it seems the shop has missed/overlooked this because of the previous damage...the shop has submitted a request with the insurance company to get this repaired, stay tuned to see if this does get repaired.4) Missing plastic wheel well retainer clips/loose body work: This one really pissed me off. After discovering the damage to the front fender, I decided to go through the car with a fine tooth comb and discovered 3 missing plastic wheel well retainer clips and that the piece of body work where the bumper meets the side panel jutting out after my highway test. These clips and the fix for the loose body work arent expensive by any means...what concerns me is the overall picture of my experience with details missed time after time and the concern of what corners were cut with my car putting it back on the road after 68% of the value of the car was damaged.The only saving grace of this experience was the customer service. Anna, the front office lady, was great. Jack, the shop owner, was the one who addressed my concerns personally the two times I brought the car back to get it looked at/repaired/cleaned.TL;DR: concerns of shop missing details/cutting corners

Ive now had 3 vehicles done at the location in Lexington. 6 years ago i had some cosmetic damage on my 2002 Trans Am. The car was Pearl Metallic Silver, the absolute hardest to match. They painted the front fascia and passenger fender blending into the hood. The car was a flawless match. Even in bright sunlight you could not tell. Recently my 2014 Silverado Z92 had a wheel come off and damaged the front fender and bed quarter. This is a custom order $63,000 truck and once again the work quality was impeccable. Im very satisfied.

Took our car in to repair a dent in the rear quarter panel and touch up the rear bumper. They sent us an email on Wednesday and said the car was ready. We were out of town so we went by to pick up the car on Friday. When we got there the car had a spot of wet paint on the bumper that did not match the original color -not even close. The paint was still wet and came off on my finger when I touched it. The bumper also had a crease in it. When I brought it to their attention I was told that the pearl white paint was hard to match and that was the best they could do. Very low quality work and terrible customer service. I will use another body shop in the future.

Friendly people, easy process. They work closely with the USAA clerk center. After an accident, I just had to show up, get pictures taken, and they handled the rest.

From pits and trash in the paint on my car, to sexist workers who are afraid of strong and independent women, this body shop is all around the worst place to do business.A couple months ago someone backed up into me, so I went to this body shop to get my car fixed. The paint on that side of my car began to chip, so I went back in today to get them to fix it. After a worker named Jack Brazell talked to my dad on the phone about what exactly needed to be done, I confronted Jack about a lie that he claimed I had said about my car. Instead of listening to what I had to say, he interrupted me several times, called me little girl, and then stormed out while slamming the door behind him. He did not respect me whatsoever, did not listen to a word I had to say, and would not own up to the fact that he had lied to my father over the phone about something that I had never said. Its extremely sad that Jack feels the need to take advantage of a 22-year-old woman (who by the way is NOT a little girl or else he would not have walked out of that door in fear the way he did).I strongly encourage everyone to report this company, or to discourage others from going here. This was absolutely the worst service I have ever encountered.

Great service and results...

Wade was extremely helpful.

They refused to work on my car becuase they did not want to hunt down the parts to fix the car becuase they claimed it was to old very Rude

Awesome Service

Great

Excellent work

Good work

Friendly staff.

Very professional