This was my first time using them and they were great. Tori was my technician and she did an awesome job explaining everything and she didnt pressure me into buying services/things that I didnt need. She was very efficient and explained to me what was happening as they were working on my truck. I will definitely be coming back for ALL my oil changes!!!
I used to dread going in for an oil change, but not so with Express Oil Change! They make it quick and painless. They point out recommended services but are not pushy at all about having them done. Its really nice being able to remain in my car and chat with the service technician a bit while theyre performing the work.
Top shelf customer service by Diane today!! I don’t leave reviews often, but I need to go out of my way for this one. It’s understandable that working in a hot and fast-pasted environment would make people a bit less pleasant, but not Diane. Diane was professional, helpful, and went out of her way to answer questions and educate. I’m a faithful express oil customer, but now I’m a faithful referral specialist...solely based on Diane’s performance today.See ya soon!
This is the only place in Lexington that I go to for my oil changes and my tire services. Jake was my technician on todays visit. He was great, explained everything that was being done and checked all of my cars safety systems to make sure they were operating properly.
It was so fast and easy. I loved being able to stay in my car. The guy was friendly and accommodating. Price was a little higher than I wanted to pay, but for the service, it was worth it.
Literally best experience ever with my car. Had an awful experience at Goodyear and went there and they also didn’t have the tire I needed but actually offered options. They offered for me to come back at 230 or they could rush and get it. Came back over an hour early and they had it ready and had me out in less that 20 minutes. I waited at Goodyear with and appointment for over an hour for them to tell me they couldn’t fix the tire and didn’t have one and then didn’t offer any options. Highly recommend!!!!Side note: they fixed the light that I was told “couldn’t turn off” with 5 minutes.
Floor manager was very personable and professional. He advised me of services that my car should have performed soon. He also explained that they have a full service garage with three top-notch mechanics and explained that they do just about everything with the exception of a couple services. Will absolutely be a returning customer!
The floor manager was very nice and patient with me. I don’t usually have to go get this stuff taken care of but my husband was working and I was off so it was up to me. This place and the employees there are very nice, very professional, and their work was done great. We will definitely be going there again to get our brakes changed while we’re in town!
Excellent and quick service! I was offered a bottle of water and we had good conversation. Will definitely be back!! 💝
Diane, Tamesha, Terry were all very professional. Ive used this place multiple times and highly recommend. They are courteous and super fast. They also cater to your children with fun interaction. Family place a plus
Fast and friendly service! These guys know what they are talking about and are honest about their products. I always go to Express for my car needs and my car is running like new. Thank you!
Kaleb & Diane were amazing! Quick tire repair & even checked my engine light code!
Awesome experience today, called to make sure I would be able to be seen at 530 because I was coming from columbia and they said yes come on in! When arriving everyone was very kind and made sure to inform me of what they were doing. Also very informative about what needed to be done to my car and not pressured into doing anything I didn’t want to. Never used a drive up Oil change place before but I will Definitely be coming back here! Thanks guys
Rayvaughn Was an absolutes delight! Best service we’ve had by far. Friendly, fast, and very knowledgeable. He deserves a fat raise!
Excellent, fast, and professional service. They kept me updated as to their progress and were very courteous.
I recently needed my oil changed and decided to use this location for convenience. My service was outstanding. I don’t know their last names but I want to make sure credit is given for excellent service. I was very nervous to drive my vehicle inside for my oil change as I don’t judge distance as well as I used too. Adam the Service Manager offered to guide my car inside the service area. My Technician Diane was knowledgeable and professional. She explained each step of service as it was being performed and explained in detail the paperwork given regarding my service. Even the Manager Adam greeted me as if I were a VIP Client. I will definitely bring my car back in and I trust Scott the Service Manager to recommend any work needed with my tires or engine repairs. I found him to be knowledgeable and honest. This is a top notch place of business. I felt like a valued customer which is so hard to feel like these days. No rush with my questions but fast with my service! Michelle
I had never been through a drive through auto mechanic, even so, I found it to be a rather interesting concept. Regardless, I found the experience to be delightful I was in and out in no time, I had my oil and transmission fluid, and air filter changed and I believe it only took 15 minutes. The fellow on the floor was very nice to talk to and work with during the entire process. I would recommend these guys to anyone in a hurry or not they were truly great.
Everybody is always pleasant here. I’ve been getting my oil change here for over a year. I drive 45 mins just to this location because I trust them with my vehicle. They are professional and always have a great attitude! Even the managers are awesome! Definitely THE best service!
About a couple of months ago I was the passenger of my teenage daughter As she went for her first ever oil change.I normally go to a local competitor as it is closer to my house but sometimes I feel pressured there to upgrade the service so I did not want my daughter to experience the pressure From them.Diane, the technician was great. She was professional and seemed to take a little extra time explaining things to my daughter. She never once pushed for an upsell but she did tell my daughter in a non-pushy way of some things that she should consider getting done.It was time for my trucks oil to be changed so I started to head to “Take 5” but remembered the experience we had with Diane I decided to give Express Oil Change another try since we previously had such a great experience.I was lucky enough to have Diane as my technician. Yes, she was outstanding once again.
Friendly and quick. Not pushy
Great, professional service! Terry was very informative, friendly and professional.I will be back!
The guys at this garage are upstanding, honest mechanics who got the job done quickly and for a fair price. I know enough about cars to know when Im getting the run around because Im a woman. This didnt happen here. I went in for an oil change and a couple problems were found during the overall inspection. The lead guy discussed with me what needed to be addressed immediately and what could wait (which was my battery and as he predicted, it lasted a few more months before dying). I will definitely be a returning customer.
Terry was efficient and transparent about the entire oil change process. Finished by showing me the final oil level. This was my first visit. Stayed in the car the entire time due to COVID precautions.
Very quick! Diane was extremely kind and didn’t try to get one over on me like other places have tried to do. Very affordable and I actually enjoyed having my car worked on due to the friendly mechanics. I don’t think I will ever go anywhere else!
I keep coming back to this place - both managers are so honest, kind, and straightforward. You cant beat their prices for expensive fixes (like spark plugs) and they wont do any work if its not necessary. I took me forever to find an honest mechanic and this guys are the real deal! I would highly recommend!
I couldnt have been more pleased with Express Oil Changes exquisite services.The Irmo oil change businesses I visited this Friday morning were all packed.Lexingtons Express Change was busy, but flowed extremely fast, service was excellent.Huge thanks to Terry, Diane and Arthur for getting me in and out and efficient.Great Team and location.
Great place to go for your oil change. I was really skeptical about going here due to having a VW and always having to go the dealership. It was fast and convenient, but seem kinda expensive. $98 for an oil change seem way high even compared to what you pay at a dealership.
I’ll always trust the guys at Express Tire and Oil in Lexington (and I want to give a special thank you to Adam and Brian)! They recently upgraded my headlights and adjusted them correctly (they were aimed too high). They are fair, friendly and honest, and I’ll never take my vehicle anywhere else! I highly recommend them!
Ive been impressed by this team of automotive specialists. During a routine oil change they provide all the details for the routine maintenance for the car. They also recognized something was wrong and didnt change the oil even though I thought it was time. They caught it was too early, but also that something else was amiss in that the car was a bit low in oil from where it should be, took corrective action, and aced me about 50 bucks. Nice to have honest people who take care in what theyre doing when so many have poor reputations in this industry.
To summarize this review in a sentence; “This business cannot be trusted!” I dropped off a late model car wheel and new tire to be mounted, road forced and balanced. I also paid in advance for balancing of two other tires. When I installed the new tire that was just mounted our car had a significant vibration. I took the tire and wheel assembly immediately to another tire store and it was discovered the sidewall variance was 44lbs, almost triple what is acceptable for a passenger car tire, the tire was also out of balance, the wheel weight used did not come close to fitting the rim profile and could easily be removed with a little thumb pressure plus the tire had very noticeable out of roundness. The new tire was defective which was easily detectable and certainly should have been detected by tire engineers. I also noticed damage on a wheel because an employee at tire engineers put the centering arbor on the outside of the wheel against the painted wheel surface. I witnessed this poor workmanship and asked the employee to stop. Later that day I contacted William Michaux their director of operations and asked for a partial refund of the work that was not completed. On two separate occasions Mr. Michaux stated the check was in the mail. FIVE MONTHS later and we still have not received a refund. This business has completely failed and I do mean completely failed at every opportunity to provide good customer service regarding these transactions. I do not recommend this business because this business has demonstrated to us loud and clear it cannot be trusted.
Really quick and best part about it is you dont have to get out... Its a drive through oil change.. Prices are petty good as well.
Great place! Friendly fair and fast. I have been going here for 8 years!!
Terry is awesome! Professional & quick!
Thank you guys so much for the quick and accurate service y’all provide!! I love the fact that I get service from my car! Which is great for the time we are going through with the COVID!!!
Always professional and courteous. No shameful upselling.
I maintenancing my car for the first time and really don’t have any idea what I’m doing. I obviously went over the suggested mileage before having my oil changed because the level was really low. My engine oil light started to flash, so I just pulled into the closest spot which was the express oil change in Lexington on Sunset Boulevard. A woman named Diane helped direct me into the proper bay and was extremely kind and helpful in every way. The price was fair and the service was fantastic! I appreciate Diane’s help so much!!
Went to them for an oil change a couple months ago and I asked for synthetic oil and did not get it the tech that was taking care of me took forever and even gave me the wrong paperwork after when I checked and noticed they put in the wrong oil the manager said he would switch it out but by this point after spending an hour and a half waiting on the oil change my 2 year old was getting bored so I said I would have to come back . I didnt come back because I was just gonna take it to the dealership but the manger called me and said to bring it and and he would take care of it. When I got there they dropped the oil then proceeded to tell me that I was still gonna have to pay for a conventional oil change but they would put synthetic in. So I usually change my own oil and care for my own vehicles but this is a new truck and under warranty and this was the only reason I returned but for a place that mainly just does oil changes to mess this up and then charge me again for their mess up and only inform me they were gonna charge me after they took the oil out is unsatisfactory please rethink your decision to go here.
Ive been to this location for an oil change a couple times now and theyre amazing.Terry was very professional and helpful and I will definitely return for future services.
Used to be fast, friendly, and affordable. Still friendly, but now there far from affordable as they quoted me $125 for a synthetic blend oil change. Thats about twice as much as what I paid for my last oil change there. No thanks!!
Ad always fast and friendly service.
I called and asked what would be a good time to put 2 tires on my sons car. He arrived in the time frame, waited for 2 hours to have the tires put on and then the new tires were rotated to the rear when specifically asked for the new tires to be on the front! Very disappointed in this location.
Love this place. All the staff are great and dont make me feel like they are taking advantage of my limited knowledge of cars and repairs.
It was my first time here and I was pleased. The floor manager was very nice and did a fast job with the oil change.
Ive had my oil changed and my air conditioner serviced here. Everyone I spoke to was very nice and the service was fast and efficient. I was able to zip in get the work done then head out to my errands quickly.
Chris Casey the Assistant ManagerI believe, was amazing. He took all of my questions without second guessing and was very knowledgeable. Helped with all of my needs in a timely matter and went the extra mile when he didn’t have too. I highly recommend this location. You will NOT regret it.
Really quick service. I love the fact that I can stay in my car.
Wonderful people you cant get no better service than this theyre excellent and everything they do
Excellent service. Chris was the one that helped me. I was a first time customer and will definitely be back. Thanks for the great service!
Quick and kind. Cheap enough to warrant a 5 star review
They were nice and efficient but pricey and they kept trying to add things on. This one was better than my last because the first time I went they barely wanted to tell me prices. I declined windshield wipers but they did it anyway but I kept them since I did need them which is what they were hoping for I think. Probably wont be going back. It just costs too much and they try to upsell too much
Love Express Oil Change on Sunset Boulevard! The staff are always professional and inform you of everything that is going on with your vehicle. They never pressure you to do anything extra but will give you all the information you need to make any decisions.I enjoy going to get my oil change here because of the friendly atmosphere they provide!!
This is the only place I take my car to be worked on mechanically. Ive been taking all my cars here for at least 12 years because they are honest with me about any repairs that need to be done. I wont go anywhere else.
David, Sherman and Jason are the BEST!!! My best friend introduced me to Express and I never hesitate to send friends, co-workers, family and strangers to them for anything vehicle related. In fact we use them for company vehicles and trailers. I cant recommend them highly enough. :)
These guys have redesigned the basic oil change. In the past I dreaded getting an oil change due to the Salesman technicians that I would have to ward off. Express Oil Change is exactly the opposite to those dreaded shops. Express Oil Change will only show you things of concern and simply ask. It ends there. You either want it or you dont. Me personally, I want to get the oil changed and get on with my day. Me and my family will remain customers here we will continue to share the news to others and build their customer base. Oh, by the way, its around 10 mins and you sit in your vehicle!
Very good customer service. Chris the assistant manager did a great inspection and serviced my car in a timely manner.
This place has the most courteous, knowledgeable. Informative staff. They do right by the customer. Better than any tire place and quick auto services
Went to see Adam and his wonderful team to have my laundry list of items from the dealership that did my oil change. They were extremely helpful and found that my list of items I was told to do were not all needed at this time. They saved me a lot of money. Will be doing business with them from now on. Thank you so much for explaining everything in detail.
This is a great place to get your oil changed. They are always quick and time is important to me. I drive a diesel truck and they have also changed my fuel filter for me on several occasions and that usually only takes about 15 minutes as well (at this location)
Everyone is also so nice, professional, and this is very convenient.
Very helpful and honest workers. Went in because I noticed a low tire and saw a screw in the tread. Gentleman there took my tire off and removed the screw and showed me that it barely punctured the tread and did not cause the low air in the tire. Sprayed my entire tire down and searched for any other possible leaks. Nothing was found so he put my tire back on topped the air off and did not charge me a thing. Very satisfied with the honest workers here!
Good people, excellent service.
Very nice and helpful people that work here, really quick and easy experience. Especially thank you to the floor manager (i didn’t get his name) but he was very nice and informative.
Great team! Everyone is so nice and informative there! They really take their time and get to know you. We all have bad days at work but they don’t let that leak on to the customer!
Always friendly and efficient. Fair prices. Great service. They always let you know how to best take care of your car!
Honestly about as quick and efficient and you could wish for. Staff is great! Prices are fair. I would recommend this establishment to anyone looking for reliable care care.
They consistently deliver with top-notch communication, pricing and integrity. Theyve handled all our vehicles for over a decade and have taken care of everything short of a rear-differential. Thats a lot to be said for a one-stop-shop!
Professional and friendly staff whom take the time to inform their customers the important details about their vehicle.
Pretty good
Great experience every time I came. The mechanics were professional and answered all questions. I was given estimates of what I needed done and I was very satisfied with the service.
Sherman was superb! Everyone was courteous, professional and knowledgeable. Stopped in on a whim after the dealership couldnt see me same day. This place was ready to deal with my unexpected repair issue and worked as efficiently as they could to get me on my way. Very clean bathroom and plenty of channels to watch (my repair was extensive and took some time).Ill definitely come here again on purpose in the future. Yall turned this 1st time customer into a future repeat customer...just hopefully not too soon...lol.
The gentlemen at the Lexington Express Oil Change & Tire Engineers are very trustworthy, knowledgeable, and thorough. I have been using their services for years. They have fair prices and go above and beyond to assist with any question or service I request. They are punctual and follow up with me. Their systematic approach to oil changes and routine maintenance is streamlined to allow for a quick turn-around. You can even stay in your car and watch everything. I have also sent my teenagers to them without a doubt because I know that they will give them the same services and attention to detail that I receive. I highly recommend taking your cars here. This place is a diamond in the rough. You will be a happy customer when you leave!
Friendly service at a slow pace.
Everyone is so friendly and quick. And they dont try to push you into buying anything extra.
First oil change service today at Express Oil Change. 5-star service! Josh and Chris were very cordial, professional, and helpful. I have nothing but compliments about my experience there today. The oil change was quick as well, which is a bonus. Will definitely return when needed. Thank you!
My wifes Toyota Sienna was having issues starting. We had the battery tested on an auto parts store, and it showed that it was in good condition. However, that was not the case. She stopped at this location and was promptly greeted by Tara with a smile and willingness to help. After Tara and Gary ran a test, it was determined that the battery was in fact the issue. They quickly replaced the battery with the outstanding service as we have always received from them. This location goes above and beyond and is highly recommended! Spectacular service and highly qualified staff!
For a couple of years now Ive been getting all my cars routine maintenance at this location. The staff is always friendly and the service is quick for an oil change.Im not the kind of person who usually writes reviews (Ive NEVER done one before) but the level of service Ive received at this location is exemplary.Last summer my ac was dying a slow death during a wave of 100 degree days. I took it in and Gary diagnosed that I needed a new blower motor. His usual supply place was out of stock, but rather than stop there, Gary continued to call other suppliers until he was able to locate one and got my ac running cool again that afternoon.Similarly, I showed up on a Saturday this spring asking for new tires. They gave me a couple quotes and said they could have the tires Monday. I explained I was going out of town Monday and would like to get them today. Gary spent 30 minutes calling around until he found a comparable tire to what was quoted and gave them to me at his original quote price even though they were a little more expensive.While waiting to speak to him, Ive noticed Gary giving similar treatment to other customers as well.Ive been super pleased with the work they have done on my vehicle, and would definitely recommend this location.Thanks Gary and crew!
One of the best places to get oil changed in Lexington. The service was awesome and extremely quick. The service men are very polite andrespectful. They dont push extras, just hand you a print out of what the computer recommends. I have been getting oil changes here for more than 3 years, and still highly recommend this place.
I had a great time. Diane was awesome! Ill be back.
Ive been coming to this location for years and the team here always gets me fixed up with and oil change and doesnt try to upsell me on every other service they offer like some other places. Sometimes they get busy but you cant beat not even having to get out of your vehicle. Theyll get you taken care of.
I don’t always do reviews but these guys were so helpful, honest, knowledgeable, friendly and worked efficiently. I was honestly impressed and the work they did was great. I have a Kia Optima I had an alignment done- outstanding service at this place.
I came in with a low tire pressure light on the other day and Jason and Tara were able to figure out that the tire had a puncture hole in it quickly. I was able to get a replacement tire and they quickly replaced it yesterday morning. Jason also assisted me in calling to confirm my tire wasn’t repairable and finish out my claim with tire rack. They had very detailed answers for every question i asked, i would definitely recommend them to anyone. Excellent oil changes as well!
There was NO wait time at all. Everyone was very nice and explained all of the other optional services as well. I will definitely use this location for my oil changes from now on. Thanks so much EOC on Sunset Blvd in Lexington.
The lady who helped me was very nice. She gave myself and my friend a water. Didnt try and push me into buying anything extra. Was in and out in about 15 mins. When I am back in the area again i will be using this place again.
Always friendly . Greate service
We got our Jeep serviced here and I must say it had to be done of the best service we have had so far. The employees were super professional. We will be bringing all of our vehicles there from now on!
Excellent customer service!!! Stayed open late just for me and took such good care of my car! Sweetest people ever! Will definitely be coming back for future services! Gary had the friendliest voice over the phone and was just as polite on person. And his helper, Craig was just as polite and nice. Great teamwork!
I always intend to write reviews, but never get around to it. This is THE BEST oil change experience Ive had in my life and Ive been driving for more years than I care to admit! I was greeted quickly by Mike who was friendly and professional throughout the entire transaction. They went above and beyond by installing wipers and a cabin air filter Id had riding around in my car for over a month, but was too chicken to try to install on my own. Superb customer service and the oil change was done before I knew it. Im so glad I found them and I will definitely be a loyal customer as long as I live in this area!Added June 29, 2018: I just wanted to come back and say that if I could give this place 10 stars I totally would. I took my car in for a tune-up and received above and beyond service yet again. These guys are all super friendly and personable, but special shout out to Jason for taking such good care of me and not letting me waste my money on unnecessary repairs/services. My 5 year old car with 130,000+ miles is running like the first day I got her! I couldnt be more pleased.
The staff are very friendly and very excellent in repairing cars.
Friendly but too expensive for me
We moved to this area 10 years ago, and started looking for a trusted mechanic. We found Express Oil and Gary. Gary, Jason, and staff have been outstanding in taking care of our vehicles over the years. Gary always goes above and beyond in helping us find the solution that is best for us. The Personal Touch customer service we have received keeps us coming back year after year. Thank you Gary and team for your outstanding customer service!
Brought in a flat tire and their staff hooked me up that day. I had the pleasure of working with Jason. He not only pointed out the obvious issues, but also identified potential defects that need to be addressed down the road.Every time I had a question, I was given a thoughtful and experienced based opinion, not a personal one.Top of the line service and customer experience. Based by previous reviews, their reputation precedes them.
I have only had wonderful experiences with this shop. The people are absolutely amazing and so helpful. Its the only place I go to now. I would definitely recommend going here to anyone. Most helpful people I have ever dealt with. A special thanks to Gary for being so great with the whole process and being helpful with all my questions. :)
Always a great experience!!
Diane was super helpful and informative! It was my first time here and they were all helpful and very nice! I would definitely recommend!
I just went today for service. A simple oil change and I also had to get my serpentine belt replaced. Right out of the gate, the customer service was amazing. Greeted and you can sit in your car while getting serviced (oil change), other services like my belt replacement; you have to wait. The mechanic working on my car was pleasant and very helpful. I really enjoyed my visit to this shop and will be making this place my go to for any mechanic needs that I may have in the future. The price for the services wasnt ridiculous and they didnt hit me with this huge recommended list of services. I was in and out in an hour. If you are looking to get an oil change soon, give this place a go.
First I would like to say I have been getting my oil changed here at Express oil change for about 3yrs now. But this was my first time actually having them do true mechanical work to my car. I can say I have no regrets. They were very straight-forward with what they did to my car and what the cost would be. (No hidden costs). Also they fixed my car in a timely manner. I will definitely be going back to get my tires replaced and ANY other services I may need.
This was a very positive experience. It really only took 10 minutes and I did not even have to get out of the car. Every one was was very pleasant and professional. They answered questions about the choices and provided a personal touch. I will definitely return for future services.Thanks David for your expertise
Best service I have had. Not only did Josh & Chris take care of me. I was in and out in no time unlike other places. I will be back.
Glad with their quick oil change service and basic recommendation for the vehicle. Enjoyed their hospitality too. Hit this store for quick basic changes.