I brought in my wife’s car for an oil change and to fix the radio. They did a reset that didn’t fix it, I bring it back. I was told the diagnostics to find the problem was $200-250 and covered labor. I was then told the part to fix it was $300-$400. Total so far less than $650. Then that part didn’t fix it. Then the next part they need to replace is $400-$500. So now they wanted $1250. I promise my math isn’t wrong, they continued to increase labor costs. I was upset with them to the point they did a deal for me, both parts/labor/diagnostics “all in” for $800 ($469.90 was labor). I had to prepay them, but then to get them to finish the job I had to open a BBB complainant against them, in which they have many. I was promised the repair, an oil change and some refunded labor costs due to their inefficiency with internal communications. I went in, they wanted another $430 because one part wasn’t listed on the previous invoice of the “all in” deal. They then decided to wave that part’s cost. They didn’t do an oil change and Greg Freeman said I lied about prepaying, no refund on labor. In the end All of this took 16 weeks and 5 days.

The hourly rate is higher than the local mechanic, but they do a great job.

Had to deal with Bob Hargrave, rude person!! asked him to please print in big letters on order as in past 2.5 years same problem of service people forgetting Def refill during oil change....why ...he thought this was funny....he also could not read the mileage correctly and insisted he was right, until I called my husband, then he went and checked again and only stated O the sun glare I couldnt see... wow...there must be better, smarter, respectful people to do these jobs...think well be looking for another dealer to spent our money at...three vehicles in 7 years...We Have Been Loyal...!!!!! It now 2 hours since my 8:30 appointment for a OIL CHANGE....

Impressive new garage doors. I was welcomed instantly. Directions were clear, waiting area bright and clean, progress information thoughtfully delivered. I feel so fortunate to be a Jim Hudson client.

I had an appointment at 7:30 May 11 for routine oil change and tire rotation. I called at 10:30 for a status. I was told by the service advisor that they were slammed. The technicians put the people who are waiting at the dealership a priority. My vehicle was still in the line awaiting service. Its now 11:30 and no call. What is the use in having an appointment if you are pushed to the back of the line. This is a major problem at this dealership. The service manager needs to change policy if this is true. Wont be seeing me back there.

The counter guys were not very helpful. But Catherine Murray was extremely polite and helpful. Because of her I may buy another Ford. She gets 5 stars

Oil change and tire rotation done in a timely manner.Bob was great with getting me in and out.i also want to sayREDBANKcuz I just think it looks cool upside down...dadgummit tookmeasectoo!

Great service. Exchanged a battery that was still under warranty. Very friendly.

Service went well had to be somewhere else and my vehicle service was completed in a short time.

Service dept in a long standing local Ford dealership.