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Lexus of Lexington
1264 E New Circle Rd, Lexington, KY 40505, United States
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Lexus of Lexington
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An
Review №1

I recently purchased a vehicle here and had a wonderful experience! Lundin helped me with my purchase and everything was easy and efficient. He did a great job making sure I had all of the information I needed. He was friendly and knowledgeable. Would recommend him to anyone in search of a new Lexus.

Ma
Review №2

Absolutely LOVE Lexus of Lexington. I’ve purchased cars at 4 other larger dealerships that I know of but none even remotely compared to Lexus store of Lexington. They’re a 5 star facility. The salesman wasn’t pushy AT ALL! Just helpful, knowledgeable and SO ACCOMMODATING! The areas they have for you to wait in are super cool like a lounge with complimentary refreshments (they also have a private (and super cool looking) little playroom for the people with smaller kids to occupy them). They really go the extra mile to make sure their customers are comfortable. ALSO, the bathroom in this place is so clean end nice! It’s more like something from a fancy hotel! So glad to do business with them!

Ja
Review №3

I wanted to leave a review to share how great of an experience I had here and see that there are a ton of 5 star reviews already. I’m not surprised the slightest bit. This place was AMAZING. I pulled up and was greeted immediately by everyone I met eyes with. Everyone was so nice and friendly. Lexus of Lexington has the best inventory of any of my local dealerships. I was able to test drive the car I wanted, and found that it was in fantastic shape as it had just been serviced. Got the car for a great price! I didn’t have the biggest down payment or the best credit but DID have a fantastic team I felt doing all they could to make the deal happen for me. Michael and Sebastian were great, they made me feel welcome and comfortable, didn’t rush me or make me feel any pressure. They offered drinks and snacks and really made the entire car buying experience a stress free.

De
Review №4

Yet another purchase with Lexus of Lexington Thank you so much Steve Day and Jeff Payne for all you do. We are continued customers and will definitely look forward to future purchases. If your looking for vehicle, this is the place to go. Service department is excellent thank you Chris and brannon

Ca
Review №5

Great experience from start to finish. Our sales consultant Edna was amazing and so professional. She went above and beyond during the entire process!!

Ri
Review №6

I want to think Lexus of Lexington for helping me select the right vehicle today. Great store, good people. I will recommend them to others. Blessings

S
Review №7

Great shopping experience! Lundin was very personable, quick to help, very knowledgeable on my potential choices. I had a super experience and would highly recommend Lundin and Taylor to work with on your next purchase.

Ta
Review №8

Such a pleasure to do business. Kudos to your detailers!

Sa
Review №9

It was a pleasant experience. We were greeted by a representative upon arriving at the lot. That person allowed us the freedom to shop until we were ready for assistance. The final sales person was personable and friendly.The only thing that I would comment on that was less than ideal was that Lexus says they have a military discount, however, it only applies if you use their financing. If you have a discount there should be no stipulations and if you dont have one, thats fine too. Overall I had a great experience and would recommend them to others.

Pa
Review №10

I had an excellent experience. I never felt pressured or coerced into making a decision. Henry answered my questions and helped me get the deal I needed. Once I bought the car, they walked me through the purchasing process. Before I left the dealership I had a brief tutorial on all the fine nuances of my Lexus so that I wouldnt feel overwhelmed. They get my 5 star rating!!

Mr
Review №11

No service center had ever treated us better! We always feel at home at Lexus of Lexington, the staff are super attentive and actually care about their customers. You’ll notice that every employee takes pride in their work and wants their customers to have the best experience. From having a simple oil change to purchasing a new vehicle, they’ll have you covered!

Do
Review №12

The Lexus Store of Lexington works very hard to make you happy, it is all about you. A nice group of people to work with. They explained everything about the purchasing process, no surprises. I left there with a full tank of gas and a paired phone. What is not to like.

Me
Review №13

The best car buying experience of my career. From our salesman (Sebastian) to the appraiser, to finance, the experience was not the normal dreaded car buying day. It was smooth, the deal was excellent, and we were given the best customer service. No hustling from one table to another, one person to another, and the worst part, the waiting. They have a full stocked lounge and even dog bones for your babies. Just simply impressed. In and out in less than 3 hours with a huge bow on my new Lexus. We will keep our business local here at Lexus of Lexington.

De
Review №14

This was by far the easiest car buying experience I’ve ever had. My salesman, Ty, handled nearly all of the details by phone, saving me lots of time. He was friendly, knowledgeable, and helpful without being pushy. Financing was smooth thanks to Tyler, who explained everything clearly and made the transaction a simple process. My Lexus RX 350 has lots of bells and whistles that were new to me, but Laurel took plenty of time familiarizing me with my new car. All in all, my experience at Lexus of Lexington was truly wonderful and I will definitely be a repeat customer.

De
Review №15

I had an amazing experience with Lexus of Lexington, from start to finish. Everyone was welcoming, friendly, and knowledgeable. Kara Crosby was an amazing sales consultant. I live an hour away so she made sure everything was ready when I arrived. I couldn’t have asked for a better car buying experience.

Dj
Review №16

Lover of all things Lexus, I had recently switched to Mercedes. Not happy. Not only does Mercedes not match the longevity of any Toyota made product, the PM is atrocious in costs and headaches. If you know you have a Toyota made vehicle - you know you have quality and the Lexus model also means pure luxury.I had been watching the market for a certified used sedan. The GS 350 (particularly the model I got) is not only hard to find, but one of the few cars that can actually appreciate in value due to its rarity in the American market.Dwayne Bernitt came out as I rolled into the lot early on a Saturday morning. I don’t think they had yet opened when he came out to say hello and just chat. No pretense, no pushiness - he took a true interest in me and what I was looking for.Let’s just say I left that Mercedes sitting on the lot and drove away in a beautiful GS350. Dwayne was so knowledgeable about every last aspect of purchasing, and gave me almost fatherly advice as I contemplated my options re: trade in value, how the purchase could help build back my credit after It had taken a hit. He and the finance department made sure I had the best options for my situation. I was offered food, drink, a place to relax (I had worked the previous overnight shift) and overall made me feel at home.I highly recommend going to Lexus and asking specifically for Dwayne. He’s been salesman of the year several years running and it’s easy to see why. Far from the typical “car salesman” Dwayne gives you a human experience that makes you know you aren’t just a “commission.” First time or seasoned luxury car buyers can be sure they’re getting educated about the pleasures of owning a Lexus. You will be shown every aspect of all your cars features, including tech, options, and preventative maintenance.Also, honorable mention to Taylor in finance. Sweet young woman who is transparent and well versed in car sales and finance.Lexus of Lexington is hands down the best place to purchase a car in Lexington.

Ka
Review №17

This was my second experience, buying from Lexus of Lexington. They have the same great customer service, that I have come accustomed to, over the last 9+ years, which is why I continue to go back. Jeff Payne took care of me, from start to finish, made sure all of my questions were answered, and communicated very well. Every department Ive ever come in contact with, at Lexus of Lexington, has always been to notch, and todays buying experience was no exception! Thank you!

Kr
Review №18

First Class Experience with First Class People. I highly recommend shopping with Lexus of Lexington if you are in the market. I was able to drive away feeling like I got a great deal for a luxury vehicle. John Payne took care of me along with Michael in finance. Could not have asked for a better day at a dealership.

Mi
Review №19

Best experience ever! Buying my first Lexus RX was an absolute breeze! My salesman, Brad pollard went above and beyond to make sure I purchased my dream SUV! After two months, a few issues came up, and today Blake- the general manager & Brad made sure they did everything they could to make it right!!! Definitely pleased and will continue to go there for all my car needs! If you’re looking for the PERFECT sales person please do yourself a favor and go see Brad… you’ll never be disappointed!!!!!!😍😍😍

Cr
Review №20

My experience at Lexus of Lexington was absolutely fantastic! Before arriving at the dealer I had emailed Jeff Payne asking about some specific inventory and he was extremely helpful and responsive. As soon as I got to the dealer, everyone was very nice and attentive. Jeff showed me a couple of options that fitted my needs and budget. I ended up buying with them and have no regrets at all. Lexus cars are great and this dealer and its staff only make them better.

Ve
Review №21

I was treated very poorly at this dealership. I had been trying to purchase a RX 350 since July. I understand there was a shortage so I was willing to wait. I called and was told there was 3 vehicles available. By the time I drove there from Georgetown the manager would was giving the salesman a hard time about selling me one. Then I was told I could get the 2021 only and if I didnt get that one I couldnt get any. This is very unexceptable. The salesman did the best he could. The manager never showed his face.

Na
Review №22

Its time to replace brake pads and rotors. They set up my appointment for it but in fact, they didnt have those parts. Service Department told that I had to call Parts Department by myself to check it. My appointment had automatically been rescheduled without any notices, thus I almost went there for nothing. As long as I drive Lexus, I follow their way. We just need patience to get used to work with them.

As
Review №23

Ty and Javier were amazing to work with and Taylor in finance was more than helpful. 10 out of 10 experience with Lexus, every single time.

ma
Review №24

Love, love, love Lexus Dealership! They are very impressive from start to finish! Salesman Joe Mays was excellent! Worked very hard to get everything I ask for, honest and very accommodating! Everyone is so friendly and welcoming! Would definitely recommend Joe and the dealership!

ma
Review №25

I had been looking for a particular Lexus RX 350 color combination for about a year. My sales rep, Ty Spencer was not only great, but continued to patiently keep in touch with vehicles he thought would interest me. He found it, but I had changed my mind on a newer model. Ty continually reassured me we would find my car. His persistence paid off. He let me know a car had been brought in that I might be interested in. I drove to the Lexus dealer and there was my car!! Thanks to Ty Spencer and Lexus of Lexington, I found my car. Anyone looking for a new or used Lexus, contact Ty Spencer, he will find you your car.Thank’s again, Ty and the Lexus of Lexington team.One Happy Customer.

Ra
Review №26

We had an absolutely flawless buying experience. Excellent customer service. Our salesman Michael Champa was friendly, knowledgeable and professional.Very fair and competitive. A++++ experience

Yv
Review №27

This is the nicest Lexus facility Ive visited. Service is always on point and doesnt take very long.They always keep a good selection of inventory and the staff is so nice.

Lo
Review №28

Lexus of Lexington made my new 350 purchase quick and easy. Jeff Payne did a great job having the car ready on my arrival. Lauren- was great helping me learn all the electronic features provided with my Lexus. The finance/credit gal- originally from Pikeville- was also very helpful and efficient. Overall, I am very pleased with my experience at Lexus of Lexington.

Gr
Review №29

Easy process. Fair prices. I bought a used car and its perfect for me. The staff was excellent to work with. I will check here first for our next purchase!

He
Review №30

From the beginning to end my experience at Lexus of Lexington was amazing. John was so nice and helpful with the purchase of my vehicle. I would recommend him to everyone I know.

Te
Review №31

The sales staff was great. Answering all my questions about the differences between vehicles I was interested in. The finance guys were very helpful explaining things. The technology specialist made sure I understood all the bells and whistles on my new Lexus RX 350! Love it and highly recommend Lexus of Lexington!

Ca
Review №32

I have purchased and have had serviced several vehicles at Lexus of Lexington over the years and I have nothing but positive things to say. The staff is absolutely fantastic and they have always made me feel comfortable. The facilities are second to none and overall, I would recommend to anyone looking for a luxury vehicle and a great customer experience to go to Lexus of Lexington. Huge shoutout to Blake Carlson, Steve Day, Brandon Moran, Dave Thomas, Jeff Payne and Lori Terry for everything!

De
Review №33

Salesman did a great job, so I wasnt there all day like I usually am with other dealers! Super friendly!

MJ
Review №34

I had the best car buying experience at Lexus of Lexington; and James Henderson was the best to work with. I saw the vehicle I wanted online, took a look at the employee directory and emailed James to ask if the vehicle was still in stock. He responded to my inquiry quickly with a yes. He proceeded to tell me that it was a busy sales day in Lexington, despite the rain. I asked what I needed to do to ensure my vehicle was there the next day when I would be able to make it to Lexington to pick it up; I was that confident that I was going to purchase. He accepted my down payment over the phone and had all of my paper work complete, just awaiting my signature and car cleaned when I arrived to pick it up from Louisville. All future purchases will be at Lexus of Lexington instead of Lexus of Louisville. I am truly a satisfied customer.

Ka
Review №35

I can not say enough good things about Kara & Lexus of Lexington. It was the smoothest most seamless buying process. We discussed things over the phone and got the ball rolling. Once we got to the dealership we were in and out within an hour & half! From test driving to finance to learning about our new car. Highly recommend!

Ne
Review №36

I moved from California to Lexington 3weeks ago.My experience at Lexus of Lexington was absolutely fantastic!Before arriving at the dealer I had emailed asking about some specific inventory and was extremely helpful and responsive.As soon as I got to the dealer, everyone was very nice and attentive. Aaron Mabry showed me a couple of options that fitted my needs and budget.Lexus cars are great and this dealer cares customers and its staff only make them better.

Sa
Review №37

Javier was the absolute best, very knowledgeable and patient while we made our decision! The entire experience was the BEST I’ve ever had with buying a car especially such a high end vehicle! I’d recommend anyone looking for a New Lexus to go by the dealership and let them sell you a fabulous new car

W.
Review №38

The overall service and courtesy we received from Lexus of Lexington was great!

Me
Review №39

I had a fantastic experience at Lexus of Lexington! From the very beginning they were courteous, informative and very supportive of my requests. My salesman(Dwayne) was so nice and helpful, reaching out to me with all the resources he could offer. The entire staff was so energetic and friendly, made the experience even more personal. I highly recommend LOL..I’m in love with my new ride!!

Me
Review №40

We weren’t buying a new car but Joe Mays helped our used car purchase be as easy as could be! He answered every question promptly and he didn’t push for a huge upsale. We walked through the paperwork and wrapped everything up so I could get on the road. We haven’t bought outside our hometown dealer in over 10-years but Lexus of Lexington made it worth our time to travel 1.5 hours for a car! We would highly recommend!

Ro
Review №41

Had a Great car buying experience. My salesman was Ty Spencer and cant recommend high enough.Work on all aspects of finding me the exact GX460 I wanted and kept me informed on delivery.Also took care of all the paperwork and my request for accessories being ordered and installed.All in all a great car buying experience!

Ke
Review №42

I have never purchased a Lexus in the 20+ years that I have bought A lot of vehicles. Today we decided to give them a try. I was skeptical, but I must say this was honestly the best buying decision and dealership that I have ever dealt with. What makes a dealership great, is the amazing sales people that don’t nag, but yet go out of their way to make you happy. I want to say with 100% satisfaction that Sebastien M was absolutely Amazing. I would recommend him if you are looking to purchase from Lexus of Lex. Not one time did he make us uncomfortable or try to push anything on us. It was our choice and we are happy. Thank you Lexus and Thank you Sebastien! We love the NX300

St
Review №43

Purchase our first Lexus RX 350 today from Lexus of Lexington, what a great buying experience and what a nice SUV. If your looking for a nice luxury mid size SUV go see James H

Ka
Review №44

The folks at Lexus of Lexington made our buying experience such an enjoyable event that it only enhanced our excitement over buying the Lexus of our dreams - an LC 500 convertible!!! From answering all our questions to the seamless paperwork and delivery processes, thanks to Brad, Matt and everyone who had a part in making our dream a reality!!!

Ma
Review №45

No smoke blowing and shallow promises. Straight and frank about everything. Nice staff and awesome consultants. Took one star off because the bathroom toilet paper dispenser is horrible! Took 15 minutes to get enough materials to do my paperwork…

Ro
Review №46

Michael our salesman at Lexus Dealership was wonderful. Pleasant experience. 5 Stars 😀

li
Review №47

Never had such an easy, simple trade ever. No hassle, no one was pushy trying to make us buy extras we didnt want. In and out with my new car and done, it was fantastic.Would go there again.

Fe
Review №48

We bought a car from Edna who was so helpful, kind, and professional. She quickly inspired our trust and made the whole process fun and enjoyable without any pressure. I would definitely recommend this store.

RG
Review №49

Dwayne was my rep and provided excellent customer service. He acted in my best interest and listened to what I wanted in a vehicle. In addition, they gave me more than fair amount for my truck trade-in. The result, I drove home that night in a GX460. Thank you Dwayne.

JR
Review №50

I could not have been more pleased by the courtesy, professionalism, care, and kindness shown by the entire staff especially Dwayne who exceeded all expectations, and Laurel and Tyler who made the process gracious.

Na
Review №51

Dwayne, the salesperson we had been working with, was really patient and helpful while locating the car I wanted. I feel like the dealership gave us a good price on the car, too. The day before my husband and I were going to go to KY to pick up the car, a finance person at the dealership said they would not accept a check from an out of state bank, when Dwayne and I had talked about how we were going to pay for the car. I also talked to a manager about the payment method the day before and we were in agreement. They do prefer to have the cars financed in house, though. So, theres some miscommunication between the parties right there. Then when we arrived at the dealership from a different state, the whole experience felt rushed and we didnt feel like valued customers.

tr
Review №52

Awesome experience. Purchased a new RX350 using TMMK purchase plan. Was offered an extremely generous offer for my trade and had everything completed including test drive and was on my way in a little less than 3 hours.

Ro
Review №53

This is our seventh Lexus we have purchased or leased with Lexus of Lexington since 2002. The cars are wonderful and Dave Thomas has been our sales person all these years. He has always treated us with respect and tried to help us get a fair deal. Since Dave is no longer he sales, Dwayne Bernitt was our primary sales person but Dave looked in on us. We love the new ES 300 hybrid.

sa
Review №54

This is the most beautiful car buying experience in town Ill recommend to anyone looking for world class experience in small town.Also Ill buy my car again from them.

Sa
Review №55

Joe Mays was awesome to work with. I recommend anyone wanting to buy a Lexus to look him up. He provided outstanding customer service and was very pleasant to work with.

Te
Review №56

Thank you Jeff Payne. One of the easiest and best experiences have had buying a car. I love my NX 300 and hope to spend many hours driving. Beautiful facilities and friendly staff.

Ja
Review №57

Everyone was very nice and helpful. Kara Cosby is an excellent member of the Lexus team,, she went above and beyond for my family.

El
Review №58

Everything about the property and the people exudes upscale treatment for the customer. Just plain old fashioned courtesy and respect.

Le
Review №59

Ty was great! Not pushy. Very patient while we looked at several vehicles.

Se
Review №60

My wife and I had a wonderful experience dealing with Lexus of Lexington. Dwayne (our salesman) was kind, attentive, and was willing to go the extra mile. This was the best experience we’ve ever had when buying a vehicle. If we add ever in the market again, we will definitely come back.Seth & Amy Curtis

Li
Review №61

Staff was extremely knowledgeable about the Vehicle I purchased. They knew all the updates of the 2021 and walked me thru all the features of the car. They throughly explained all the features of the car, including the navigation system and apple car play.The sales person and even the staff I passed in the building where very friendly.

Je
Review №62

Jeff Payne was great through the whole process. Made me feel at ease.

Cl
Review №63

Courteous, professional and pleasant experience. Our sales associate, Aaron Mabry, was exemplary! His agreeable personality, knowledge of the product, and willingness to work a “deal” led to a stress-free experience. This young man is an asset to your company.

Ni
Review №64

Being in the customer service industry, I understand how important it is to leave reviews. I have used Lexus of Lexington several times over the past 10 years to purchase cars for me and my family. They have always treated us with respect, kindness and stand behind their work. I want to give Taylor a shout out for her amazing service. It took hours for us to empty our vehicles and transfer them to the new one. She came in several times helping us with transferring the items (it was even work truck items and she didn’t mind to help at all). Everyone involved from Sales, Technology and Finance were absolutely amazing.Thanks again Lexus of Lexington for such great service and we look forward to seeing you again

Ma
Review №65

Very nice place, great atmosphere, bought a car from Javier. Great to work with.

La
Review №66

Great customer service from my sales professional Dave Thomas at Lexus of Lexington!!! Dave took his time and answered all my questions and was very patient during the entire process. He showed me multiple vehicles and was upfront the entire time. The banking process was easy and the gentleman that worked with me on this was honest and gave me all the options to choose from. I loved the fact that he is a preacher and we share the same values! With all the benefits that Lexus of Lexington has to offer it was a no brainer to do business with them!! Thanks for taking great care of me and my family!!!!

Mi
Review №67

I came in to look at a Lexus, ended up trading my Camry and leasing a 21 ES! Lundin was great to work with, he listened and took note of what I was looking for and paired me with the right vehicle. This is my first Lexus after 3 Toyota Camrys. After the test drive I was sold. Very happy with my decision! I had great experiences with each person I encountered with Lexus Of Lexington. Tyler made financing quick and easy and Lorri helped me get acclimated with my new car. I cant say enough positive things about the staff and service. I highly recommend them! I cant wait to upgrade in 4 years, see you guys then!

Ry
Review №68

Absolutely the easiest used car buying experience you could hope for. No need for haggling because the car was already being sold at a great price. Joe was a great help and took care of it all. There was no pressure, just a great deal. I will be coming back here and recommending them to everyone I know. Thanks Lexus!

Ja
Review №69

I purchased my second vehicle from lexus of Lexington last weekend and I will tell you, it’s the best experience you can have buying a car! They literally pamper you from start to finish! They made sure we were fed from their food bar, they laminated our new insurance cards, let us take the car home to make sure it’ll fit in our garage, and they even had a play area for the kids! 10/10!!!

Sh
Review №70

My background was coordinating indirect lending with auto dealerships and credit unions in several states before leaving employment 15 years ago. A person recommended me to Steve Day for a Lexus. I told him what I was looking for, which is very hard to locate currently. One had just arrived. He very quickly informed me and answered all my questions with no pressure or rushing and gave me a fair price. Once I said yes he turned me over to a excellent salesman, Dewayne Bernitt.Dewayne was very patient answering all questions quickly with pros and cons of options I ask about adding on.To close the deal I met a driver from Lexus of Lexington in Bowling Green, KY.Dewayne made sure I saw all paper work before that. You will not find a better courteous efficient salesmen. Yes, he was just as quick to answer a text after the sale and took care of the item.I will not hesitate to recommend Steve and Dewayne to my friends. I have recommended this dealership from the time my credit unions had business working with them.Sherry Payne

JP
Review №71

Kara and her crew are absolutely amazing! Best experience I’ve ever had getting a new vehicle. They are not your average car sales team that is super pushy and “salesy;” they help you find exactly what you’re looking for and provide you with all the information you need to make an educated decision. 10/10 would recommend to anyone. Great service. Tremendous expertise. Super kind and courteous. Excellent experience overall.

Ph
Review №72

Excellent experience all around. Jeff Payne was great, answered all of our questions, and addressed our concerns with courtesy and professionalism. The entire staff was very helpful and made the process a breeze. Highly recommended!

Sa
Review №73

Excellent experience at Lexus of Lexington. Jeff Payne was so friendly and helpful. He made everything goes by so smooth. We love our new car. Thanks again!

Te
Review №74

From start to finish, Steve Day and Brian Pollard were ultimate professionals, and they made everything seem so easy, even with all my questions and concerns. Totally top notch! I give them 10 stars, and recommend them to anyone looking for a Lexus!

Ka
Review №75

Lexus of Lexington treated me very well! The service was superb! Michael Champa was patient, very helpful, and an all around a good guy! I would definitely recommend him if you are looking for a car! And I cant forget the finance and electronics team. They taught me all about the features of my car and signing my life away wasnt too bad...ha! I love my Rx350! Thank you Lexus!

st
Review №76

Fabulous experience with a friendly, helpful staff. I cannot say enough good things about Lexus of Lexington.

Jo
Review №77

Joe, Javier, and Taylor were great to work with! Overall, a very low pressure, straightforward, and pleasant buying experience!

Da
Review №78

Excellent experience at Lexus of Lexington so much so that it was worth driving from Cincinnati to get there. Jeff Payne was wonderful from the start and stayed late to take care of us. His technical consultant Lori was also very helpful in explaining all the new gadgets on my Lexus ES. Thanks again. I definitely would feel strongly inclined to use them for service and to buy my next car there.

K
Review №79

My experience at Lexus of Lexington was fantastic and it started with James Henderson. Working with James was like no other experience I’ve had with a car sales representative. He builds a rapport with you quickly in all of the right ways. He listened well, asked targeted follow up questions, discussed his reasoning for his suggestions, and made the whole process so effortless. He was a consummate professional, genuine, experienced and very knowledgeable. He is hands down the first person to whom I’d refer someone interested in purchasing or leasing a vehicle. I don’t leave bad or good reviews online often. His service was definitely worth a great review. Thank you.

We
Review №80

One of the smoothest car purchases I’ve ever made! The staff was above and beyond. Every single person we interacted with was wonderful

F
Review №81

Great experience. This is our second new Lexus and we got them both from Lexus of Lexington.

Ta
Review №82

Couldn’t be happier with my experience at Lexus of Lexington! Everyone was so nice and helpful! I spent over a month waiting for a vehicle from Carvana that I had very high hopes for but had the absolutely worst experience with them and ended up rejecting the vehicle upon arrival bc of the horrible condition it was in that was absolutely not disclosed like they claim. Being totally bummed, I immediately started my search again. Found one online at Lexus of Lex that looked promising, so I immediately rushed over there at 5:00pm. I liked the car but there were a couple cosmetic things that I asked to have priced out and they said they will take care of them first thing in the morning! They made the repairs, honestly better than I expected, and I drove away with it 24 hours after walking on the lot! They also gave me an excellent amount on my trade-in and matched my rate from a third party lender!

De
Review №83

Exceptional team at Lexus of Lexington. My experience with both service and sales has been wonderful. I will continue to give my business to this group because they care about every aspect of your experience with them. They are timely, dedicated and willing to serve in in any way possible. Thank you for making my experiences great!

Ch
Review №84

Excellent sales and staff . Thank you John thank you Taylor and thank you Lorri. Seamless transaction. Five thumbs up!

Mi
Review №85

Our experience with Lexus of Lexington was pleasant from the time we walked in the door until we drove away with our new vehicle. Taylor and Henry were able to answer all our questions on vehicles and financing options. Michael made all the financial paperwork easy. Javier gave us a thorough review of all the features of our car. No pressure. Our best experience with a car purchase.

Je
Review №86

Im so happy to be part of the Lexus Family!!

Je
Review №87

Matthew was great to work with! I had a air conditioning problem. He had it diagnosed, part order, me in a lender vehicle and then delivered my car at home after a long work week. That’s why I drive a Lexus, the customer service is top notch!

Jo
Review №88

Lexus of Lexington was great to work with! Steve Day, John Weaver and Kara Cosby were all great in helping me find the right car.

D
Review №89

This was far and away the best car buying experience I’ve ever had! Kara took care of everything possible. I got exactly the vehicle I wanted with actually no hassle or haggling. They were very fair and upfront with my trade-in. I already loved Lexus and the Lexus experience, but Lexus of Lexington took that to a new level!!!

Ad
Review №90

Awesome overall experience, the whole staff was friendly and professional. No time was wasted and everyone there helped make the process of buying a new car as smooth as possible.

te
Review №91

Javier De LaRosa Gonzalez was so helpful in making our decision and made this go by so smooth. Hes the best! The staff- so friendly and made us feel so comfortable! So glad were part of this Lexus family now.❤️🤗

St
Review №92

Lundin was very knowledgeable and followed up well. Enjoyed the purchase process and would highly recommend to others.Taylor was great with paperwork as well.First Lexus, great car!

Gi
Review №93

Wonderful experience with Aaron and Lexus of Lexington! No pressure sales! Got me in a great vehicle! Trade in experience was the best! On the road in my new vehicle in less than 1 hour!

Le
Review №94

The Customer care at this facility Is no longer. 2.5 hours for an oil change while watching 3 other folks come and go that came in after me. The Service Manager, Brandon is very rude with could care less attitude. I guess when folks start going other places he will change his tune

Ma
Review №95

The cars are well-made and beautiful and the salespeople are friendly and helpful and seem like the kind of people who genuinely value being of service. Theres nothing pushy about this place. Its all high-quality. And I particularly like the fact that I was helped by a ethnically diverse staff.

Ca
Review №96

I have nothing but great things to say about my experience with Lexus of Lexington. My salesman was Lundin Ballard. Despite my hesitancy and indecisiveness he was very patient and understanding. At any point did I feel pressured to purchase!!! They have definitely gained a customer for life.

Ch
Review №97

Phenomenal Customer ServiceJeff helped me find my dream car, and even though I was buying used under $15k, he treated me no different then if I was buying something 5 times as much. Everyone was so pleasant, my salesman wasn’t pushy in the slightest.

Ja
Review №98

I can not say enough good things about Lexus of Lexington. Everyone was so nice and so very helpful during my car shopping experience. Brad went above and beyond to help me in my car search. He was very knowledgeable and able to answer all my questions about the vehicles I was considering. Very smooth process. Highly recommend!

Ro
Review №99

The purchase of the Lexus was the easiest we ever had in fifty years. Jeff Payne and the finance staff are definitely the gold standard of sales professionals. Our first Lexus purchase was in 1993 at the Nicholasville location and service continues to meet high standards. We waited to buy local from the Toyota site that I joined in 1987.

Sh
Review №100

Absolutely fantastic joe Mays was simply exceptional !! I would recommend your dealership highly. Everyone was so helpful. Tyler Medina was very very helpful I felt as if you really cared about what I purchased and laurEl McKinley was very patient with an way over 50 client.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:1264 E New Circle Rd, Lexington, KY 40505, United States
  • Site:http://lexusoflexington.com/
  • Phone:+1 859-233-2000
Categories
  • Lexus dealer
  • Auto repair shop
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
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