Jamie and the team were very helpful for me in fixing a couple of items I needed help on. I do most of my own repairs but for Mazda specific codes and computer work, as well as programming a second key, they made it easy. It was a collaborative experience and I would recommend this dealership to anyone requiring service. Its expensive, like any dealer, but they are honest and fair.I did have some interaction with a salesperson previously, and they were consummately professional and not pushy. This was helpful for me in determining what vehicle to purchase, so Paul Miller Mazda is my resource for Mazda parts and sales.

Amazing experience! Great customer service, easy process and looking forward to doing future business!

Arrived at Paul Miller in a state of panic, Stacey and team did a great job! Happy with our purchase. Would highly recommend Stacey. Very genuine and sincere. Easy sales and finance process which is what we needed.

Great place to buy a vehicle. Was super easy to work with, and they dont put pressure on you over any car or truck. They actually try very hard to meet your expectations and needs.

Great experience with my sales person (Stacey) and their Finance Manager on my recent purchase. Stacey was very polite, responsive, and accommodating in the process. Their Finance Manager was also very polite and efficient in the financial closing process. Thanks to both for a very good purchase experience.

Extremely satisfied! Stacey Rountree was very professional, personable, helpful and accommodating! This is the 4th vehicle I have purchased from Paul Miller. Everything went smoothly. I highly recommend the dealership!

We had a great experience. Stacy helped us so much and was amazing. I recommend her to anyone going there. Eric helped at the end with final paper work. Very nice and easy to ask questions and answered anything I asked. Thanks again guys!!

Stacey was great! Super easy to work with. She was more than willing to answer every question that we threw at her. I would highly recommend her and Paul Miller to anyone in the market for a new vehicle.

I am a fleet manager and purchase a lot of vehicles for my employer. I generally do not leave feedback unless a vendor was very poor or very exceptional. In this case, Paul Miller Auto Group - and specifically Stacey Rountree - were exceptional. Stacey was informed, fast, professional, and personable. I traveled 5 hours to purchase a vehicle from her and it was time well spent. The entire process was well organized and very transparent. My thanks goes out to Stacey and Todd at Paul Miller.

Fantastic service from Stacey in sales and the finance department will be back for my next car!

I recently purchased a brand new Mazda. My initial test drive experience was amazing. Josh Boes was a joy to work with. The dealership didnt have the trim level or Colors i wanted (thanks COVID-19) but Josh went out of his way to help me find what i wanted. I would have purchased the vehicle from Paul Miller but the dealership was unable to trade for the vehicle in time.Working with Josh Boes was how car buying should be!

We were traveling from Chicago when our power steering went out and every light came on on our dash on my Mazda 6. We found this dealership on Apple Maps and they serviced us within an hour with our walk in appointment! Thank you so much for your work and hospitality.Brandon, Lexi, and Benji🐾

Salesman is good and works on getting you approve for a vehicle loan.

I was driving through downtown Lexington on my way to Chicago in my brand new Mazda 3 started to blow cold air only on the left side of the car and not on the right side of the car. On an 85° day I do not want to drive all the way to Chicago with only half the air working. So I made a phone call to Jaime in the service department and she try immediately to come up with a solution!! The service departmentIs is the best

Bought my used 2019 Ford Edge Titanium from Paul Miller. Stacey Rountree was the salesperson. She was patient, knowledgeable and very helpful. Love my car!!!!

I purchased a 2019 Mazda MX 5 (Miata) 8/1/2020 at Paul Miller Mazda and the experience could not have been better. I walked in with my daughter after reading about the Miata on their website and then YouTube and CNET. Tyler Singleton greeted us at the door with a warm smile and good eye contact; he probably would have offered a firm handshake were it not for COVID-19 pandemic. I asked to see the Miata and he brought it around immediately (after making copies of my insurance card and drivers license); the decision to buy was over at that point; and it drives as beautiful as it looks. Tyler could not have made the process better; he was professional, courteous, and had a friendly demeanor; he answered all our questions and made the process a breeze. His manager, Barry Wilson, helped with the sale because Tyler was also answering questions from another couple and Barry also could not have been better. Barry also answered all my questions in a timely manner. There was very little of the getting up and walking around/Ill be back in a minute that sometimes happens during negotiations. The business person we spoke to was also superb. The whole experience was professional and outstanding; I will not hesitate to come back here when my daughter needs a vehicle, and I can highly recommend Paul Miller Mazda.

3 Star Review: Our family purchased a new Mazda (back in Aug 2018) with Smart Lane service—which was sold as (am I’m trying my best to explain) to the best of my knowledge—a warranty for future services for the vehicle. We’ve taken it to the service center and been taken care of—so this review doesn’t pertain to all the other stop.December 2020, I stopped by to get an oil change and tire rotation, I also had (2) key fobs that had low batteries—I only had one on me and told them I’d come back to get the other one taken care of. Based on the itemized receipt, all services, labor (included) were covered with the Smart Lane service—out of pocket cost = $0. Great! Smart Lane worked like all the other times we stopped by (Aug 2018-December 2020).Fast forward to today, finally got the second key and swung by to get the battery swapped out. They put the battery in, handed it over, then said, you know there’s a fee. To which I replied, we purchased the Smart Lane service—should it not cover it??“Oh no, that doesn’t cover it,” they said. “Since I have to pay for the battery (Mazda shop associate), you have to pay for it.” I’ve never had to pay for it in the past...I guess I was just getting a special treat all the other times.So...a lesson for all. When being pitched the Smart Lane, please ask for specific clarification on what it covers (and what it doesn’t cover).Seems like an odd hill to make a stand on, Mazda. $12.76 for a battery, btw. If you’ve made it this far in the review—Thanks for reading, and your time.

The sales rep (Stacy) delivered outstanding customer service she gave service with a passionAnd sales manager (Barry) worked diligently to get the deal done again service with a passion the pleasure was all mine

Got Pre-approved for a newer SUV no big deal went to test drive it and liked it, but then when it came to possibly financing it, they definatly tried to rip us off!! Idk how bad you are at math you cant tell someone that a SUV that is 14000$ is gonna run you a payment of 423 a month. My credit was not that bad so dont go here unless you wanna throw money away!!!!

This was my first time buying a new car and it was sincerely an impeccable experience that I would recommend to anyone without hesitation. I worked with Stacey specifically and she was nothing but helpful, patient, and incredibly sweet. I would have bought two cars if I could. Anyone that is looking to purchase a new vehicle that wants a fulfilling and satisfying experience, you should definitely check with Stacey Rountree at Paul Miller Mazda! 😁

Stacey and her sales manager Barry worked with me to work out a really amazing deal that was totally fair for both sides- they beat CarMax as well as numerous other dealers by far. If you are in the market for a new Mazda or any car from this dealership, you 100% need to come to the showroom and meet the staff.I promise I would have left a 1 star and honest review if this were not the case- these are good people straight up and there’s no question about that. Come to Paul Miller Mazda, ask for Stacey, and don’t even consider going anywhere else!

Purchasing a car Paul Miller what a great experience. Pete and Stacy then absolutely great in helping me get a car. I would definitely recommend coming to Paul Miller for a vehicle or trade in

Our sales lady at Paul Miller was Stacey Roundtree. She is excellent!! Very good experience and no regrets! She went above and beyond to make sure we had a satisfactory experience. We’ll definitely be a repeat buyer with her!

Very friendly staff. Would have liked more details about the different features on the vehicle since we had never had a Mazda before. She did explain the communication system. Still looking on you tube and learning about the car. I would recommend them to a friend.

This place is my go-to for service. Not only are they friendly and efficient, but also they communicate! I got text updates and a video showing me what was wrong instead of having to just trust some guy telling me over the phone. They also gave me a loaner vehicle and a great price.If you like to know somebody, ask for David and tell him I sent ya! Hes the best!

Came into Paul Miller Mazda today without an appointment just to see what my car might appraised for. I was greeted immediately by Stacy who helped me get into new Mazda CX-5 for everything I asked for (down payment, monthly payment, & apr) which I’m absolutely stunned by. I love my new car and the hospitality I received at Paul Miller Mazda was unmatched. Thank you again Stacy and the Paul Miller family.

Visited Paul Miller Mazda service today to get a recall on my cx-5. Ernie got me right in and quoted me 3 hours and they got me done in half the time. They even did a multipoint inspection and washed my car at no charge. I also liked how they sent me a video of my car after it was completed. Highly recommended!

I recently took a road trip and 24 miles from Lexington, Ky my Mazda 6 (156k miles) lost its mind. There were flashing check engine lights, all the codes, and a shudder reminiscent of the feeling you get while reading a Stephen King novel. Trying to play it cool and impress the friend traveling with me, I pulled up the closest Mazda Service center and, like an oasis in the desert, Paul Miller Mazda popped up in Google Maps.Im not sure what I expected on a last minute surprise near-stranding in Kentucky, but I could not have been more delighted or humbled by the service and kindness of the service crew at Paul Miller. Ernie greeted us upon arrival, was initially skeptical about the amount of time the trip may be delayed (based on the completely irrational non-car person description I gave him), but committed to trying to get us a direction and boy did he deliver.Not only did Ernie provide us quick service and an excellent lunch recommendation, but while I choked down my sorrow at what would inevitably be a costly repair with a churro from the next door Sams Club, I received a video from the techs telling me what was going on with my car and what needed to be done. With the cinnamon and sugar taking the edge off of the impending doom of the bill, I found myself blown away by their engagement and support. Sure, the last minute, surprise repair was costly (I cant imagine how it couldnt have been). However, the blow was softened by the complete professionalism, customer service, and kindness of the team at Paul Miller.

Stacey Rountree at Paul Miller Mazda is not your typical car saleswoman. She was very professional, knowledgeable and friendly. But the best part, she was never pushy. I asked many questions and drove several cars, she was always polite and went above and beyond to make sure I was pleased with my service.I would highly recommend Stacey Rountree and Paul Miller Mazda. I love my new CX5!

Very helpful staff. Buying a new car was easy and straightforward.

Worked with Stacy to purchase a used vehicle for our son. Great experience!

I spent 19K to buy the brand new car here.I could not believe they treated me so bad after the trade. I paid All in Cash few years ago.2/27/2020 I came here to get the air because my tire Light was ON. They told me they could not help me because the technicians are having the lunch break. They can not open the door for the air Pumping. There were 3 front desk staffs in front of me. 2 people confirmed me “ I can not Help you “.Just a Air filling !!! I can not believe it I drove away with my Tire Light On from my Original Purchased Shop. Pictures are proof that I really visited on the Date.

Stacey was an amazing sales rep and was not pushy at all. Got a really good deal on a new car.

Ive bought 3 cars in the last two years and this was the best buying experience Ive had. Sales staff were friendly and went out of the way to make sure I had everything I needed. I got an amazing deal on a motor trend certified car. I would definitely purchase through them again.

Love shopping at Paul Miller. I’ve bought three cars from them. The staff is friendly and helpful. They work with you to get you in a car.

Stacy was great to work with, very excited about our sons new ride

Both my car and me feel at home at Paul Miller Mazda, the service is great and the staff is friendly and efficient

Great experience! Took time to work with me, answer all of my questions, research to find out if they didn’t know. Didn’t feel pressured or rushed. Smoothest process I’ve been through working with a dealer.

Worked with Stacey Roundtree. Very easy to work with.

Great place to get service.

Stopped in to say hello from American Car Center. Super friendly salesman! Great selection of Mazda’s!

First time buying a car with Paul miller mazda and I have to say it was the best experience Berry, Madeline and Michelle where so friendly and nice I would definitely recommend Paul Miller Mazda.

My car buying experience at Paul Miller was excellent from test drive to delivery. My sales consultant Tyler was very friendly and professional. The sales manager Dave helped close the deal and a fair deal was made, no hassle! Ken finished up the paperwork and I was on the road. I would recommend Paul Miller Mazda to anyone looking for a good vehicle and easy buying process. The CX-5 is amazing!

I have to applaud Clay. From the moment I stepped foot at the dealership he was nothing but helpful. He made this process so incredibly easy for me. He answered all of my concerns, and fought to give me an amazing deal. From the test drive to driving off the lot he was there every step of the way. He was so patient with helping me find insurance, and taking me on several test drives. Not to mention what a gentleman! I look forward to working with him in the future! If you are thinking about purchasing from Paul Miller Mazda, I HIGHLY recommend Clay! This man is awesome!

We found everyone to be friendly and helpful. Our sales person, Tyler, was well-organized and professional, which made our experience very pleasant. We would not hesitate to recommend this dealership to our friends and relatives. Go Big Blue!

I’d like to leave some positive feedback for Shane at Paul Miller. I purchased my second vehicle from Paul Miller and Shane Byrd make the transaction super enjoyable. It was fast, professional, and felt like dealing with a friend rather than just someone wanting to sell something. He has since helped me with upgrading through Top Shop twice. He is an amazing salesman and I will do business with him again. Thanks for all of your help Shane.

Clay was extremely professional, courteous, and considerate of our time. He is knowledgeable about Mazda and answered all of our questions. We have owned a Lexus, Audi, Mercedes, and Corvette. Buying Mazda was the result of research-based information and was the clear choice for value, dependability, and performance. We will be referring all of our family members to Paul Miller Mazda and will shop there again in the future. Thank you, Clay!

I went to Paul Miller Mazda yesterday to inquire about leasing a vehicle. Automatically I was greeted and helped by Arnold Hernandez. I didn’t end up making a deal but throughout the entire process he was patient, didn’t pressure me into making a sale and made us feel at ease. I highly recommend asking for Arnold if ever you’re looking into purchasing/leasing through Paul Miller Mazda! I had such a bad taste in my mouth after dealing with Collin Arter at Green’s Toyota. So glad Arnold was able to redeem my car shopping experience!

My husband and I were looking for a great deal on a new car, and Paul Miller Mazda delivers that in spades. The whole team was helpful and courteous, especially Clay! If you need a good car from good people, check out Paul Miller Mazda!

I just bought a new car, my first Mazda and it was a wonderful experience. Buying a car is always stressful but Shane Byrd made the experience smooth and easy. I never felt pushed, which I appreciate. He was quick in his responses over the phone and email while answering my questions. Overall I highly recommend!

I visited Paul Miller Mazda at the end of a week day, workday, without an appointment.I was introduced to Arnold who told me about the vehicle I was interested in and then took me for a test drive. I was impressed with his knowledge about the vehicle I was interested in.Unfortunately the vehicle did not meet my needs and therefore I decided against the Mazda. My decision not to purchase at Mazda was based solely on the vehicle not meeting my expectations and had nothing to do with Arnold lacking in anyway.

Every now and then one gets the opportunity to really experience great customer service, and buying our new CX-3 from Paul Miller Mazda proved to be no exception. Our sales advisor, Shane Byrd, was by far the nicest, most competent individual I have had the pleasure of working with in a long while. (Management, give this guy a raise!) Why bother shop elsewhere, when the staff at Paul Miller can provide such value. Definitely worth the drive. Thank you all.

Arnold, Tyler, and David were all great! David worked hard to get me the best deal possible and Tyler was very thorough and knowledgeable about the car. Arnold was also very nice and knowledgeable when going through the formalities and paperwork and whatnot.

Father went to this service bay by mistake instead of the Paul Miller Ford one and was treated extremely rude. I do not recommend even recall work to be done here.

I already kind of knew what I wanted to get going in, but I needed a little guidance and support (it was my first car purchase). Arnold (my sales rep) was there for me the whole way. He let me take it at my own pace and never pushed a hard sale on me. He answered all my questions. He is a new sales rep, but he can really help you pick the right car for you and point you in the right direction if you are unsure about what you want. The finance guys are also really nice and not pushy. Austyn was really kind and let me talk everything out make sure I wasnt making a bad deal on my end or their end. I would recommend them if you are looking for a Mazda new or used. They have a great selection and get diagnostics on all their used cars. Good luck! Hope this helps you!

I got my car here 4 years ago and had a great buying experience then. I recently got my infotainment center upgraded and Ernie in service was amazing to work with- professional and very helpful!

Good old school dealership. I called about a particular car. They said they would hold it a couple hours until we arrived which it was there upon our arrival 2.5 hours later. They brought us the keys and let us test the Mazda6 Grand Touring Reserve with no sales pressure at all. 40 minutes later we returned and were left alone to make our decision. No in your face selling. When we wanted to ask questions Tyler S. was very knowledgeable. I already had financing secured from my bank so when I asked for the numbers for the selling price, taxes & registration and fees, that’s exactly what I received. None of that what do you need the payment to be sales garb! Straight numbers which I put into my Capital One Navigator app and when we closed the deal it was just as my bank app said with a very competitive rate. The dealership didn’t even try to sell me on their financing!

Worst constomer service. They dont even take a notice of you. No follow up at all. Not sure how these guys make some sell.

I called and told salesman Tyler Singleton what it would take to make a deal and he got it done the same day without hassle or haggle.... pleasure doing business with you !

After having an unpleasant experience with Oxmoor Mazda in Louisville, we decided to give Paul Miller in Lexington a shot. We’re so glad we did! Clay Hundley was was a pleasure to deal with. He was responsive to all our questions and requests. He was transparent about pricing and fees. It was refreshing to work with someone who is clearly honest and customer-service focused. He already has several great reviews and we are happy to add to them. Everyone else at the dealership was pleasant and professional as well. We’re glad we made the trip to Lexington!

Had a great experience with Shane Byrd at Paul Miller Mazda buying a car for my daughter -- He really did a great job tracking down a safe vehicle that met our requirements. I cant believe that buying a car could be a pleasant experience but Shane really went beyond the call of duty! The rest of the team was great too (David and Scott) Thanks! Gina

My experience with buying from Paul Miller Mazda/Paul Miller Auto has been excellent! The negotiation was fair and expedient, and I got exactly what I wanted out of my purchase. Every associate I interacted with (in sales, financing, service, and management) was friendly and helpful and I really felt cared for.Tyler Singleton was the sales rep who handled my purchase and he did an excellent job, he was not pushy and didnt use aggressive sales tactics at all. He answered all of my questions and worked with me over any bumps in the road. He was very knowledgeable and was able to show me all of the sweet features of my new vehicle, and gave me some tips when it came to financing.I would definitely buy from this dealership again in the future!

We are thrilled with our new car! Shane Byrd and the rest of the staff were very helpful and honest throughout our buying process. I would definitely recommend them to anyone looking to purchase a mazda. They were great!!

Our sales associate, Shane Byrd, did a really fine job. He presented the car from a very solid knowledge base and with an extraordinarily pleasant demeanor. Once we made our selection he and Chris Nichols, the sales manager, put together an excellent deal and processed the paperwork efficiently. The last details in the finance office were also handled very smoothly. Overall a very good car buying experience.

Paul Miller Mazda employees were friendly and took the time to help us select the best car for our situation. Financing was quick and easy. We got a great car and are happy with our experience.

According to Clay, our salesman Pete was able to broker a nearly impossible deal on our new Lexus. Clay could have been more knowledgeable about the computer system in the carHe was very nice and eager to sell. We do appreciate everything that they did.

I purchased a New 2018 Mazda 6 from Paul Miller Mazda and they took very good care of me during entire process. They worked with me through their lunch hour, offered my family and I drinks and snacks, and made us feel extremely welcome. During the purchasing process they did not try to push any extras on to me which is a huge PLUS. Highly recommended! Shout out to Beau Murphy for being patient and easy to work with.

I appreciated the service from sale rep Tyler Singleton. We were warmly welcomed and he answered all the questions we concerned. He tried him best to satisfy us. What i can say here is the rep and dealership deserve 5 star “EXCELLENCE”.

I am beyond happy with my experience. Shane Byrd was beyond helpful, I really cant say enough. Its rare that you find a group of people that cares so much about providing a quality experience and that takes the time to help you through every step of the process. I highly recommend going in and seeing Shane and the people at Paul Miller for your vehicle needs.

We had a great experience. Everyone was extremely helpful throughout the process and we couldn’t be happier with the customer service! This is our second car purchase at Paul Miller and driving up from TN is well worth it!

Tyler and David were easy to work with and very straight forward. Easiest car buying ever. Happy with the car and the dealer!

I really enjoyed working with Paul Miller. I worked primarily with Tyler S, who was a huge help in finding the perfect vehicle at the right price. All were extremely friendly and accommodating. Would absolutely come here again to purchase another vehicle from Tyler.

I traded my 2013 Chevy Sonic for a 2014 GMC Acadia at Paul Miller on 7/31/19. I cannot brag enough about Roddy Komo. He was exceptional, and worked hard to get me into the car I wanted. Not to mention, hilarious. We had a lot of good laughs while waiting. The entire staff as Paul Miller, all the way to the finance guy, were friendly and kind. Roddy even called me yesterday on my birthday to wish me happy birthday. I am so so pleased, and loving my vehicle. I will definitely be back if I decide to trade in again.

Just want happy with the representatives. Large selection of newer cars.

Such a great experience buying my first car. Kyle came out to us immediately and was super friendly and helped me get the car I wanted for a great deal! The rest of the staff was friendly and went out of their way to make sure I had a great experience. I went to three other dealerships prior to Paul Miller and they were 100 times better for the whole experience! Highly recommend Paul Miller dealership and Kyle! Thank you for my new Mazda CX5 I love it!

Easiest car buying experience ever. Received much friendly assistance from sales staff including all questions and concerns answered quickly and in a thorough way. Financial dealings were quick and easy. Most importantly I am extremely satisfied with the car.

First visit here, as we had a warranty issue with a bad wheel bearing. This was discovered at another shop. Scheduled a service on a Wednesday. They contacted us at 10:30 to inquire how we knew we had an issue. Contacted them at 12:30 to evaluate how to proceed as service shop is a 45 minutes drive form our home. Jamie the lady at the desk was extremely rude as she informed my wife that they would contact us when they had any update.. My wife tried at 3:30 to contact them multiple times with no answer to find out how we should proceed. As she was at work with no transportation. I eventually call multiple times and finally asked a car sales person to see if someone in the repair would return our call. My wife got a ride and while in route Jamie returned she call. She informed my wife that they could not work on our car for her calling. We were informed the part would not arrive for the repair until Friday . Jamie told my wife who was 45 minutes from home with no transportation she would get a loaner car if they had one available. When she arrived at the dealership she was told the wheel bearing failure was caused by 3 bent tire rims,. Tire rimes not under warranty, but available for purchase for $600 each for a total of $1800. I found this hard to believe as I had driven it prior with no vibration or issues. We opted only to have the wheel bearing repaired. We were provided a loaner car. No communication from the dealer until we contacted them on Friday afternoon. Car was ready. No mention of bent rims or them being the cause of wheel bearing on any of the paperwork. Upon returning home, car was taken to independent shop for tire rim evaluation, where 3 tires were found to be out of balance. No bent rims. I have tried multiple times to have someone from the dealership to return my call but not even the customer relations director will not return your call. If you are looking for a friendly and trustworthy service shop, I would look else where as there is a complete lack of customer service.

Chuck was great to work with! Very friendly, informative and made sure to have good starting offers and helped explain ways to get the price down and such. Definitely recommend!

I can’t fully put into words how great of an experience my fiancé and I had at Paul Miller Mazda/Ford! From the moment we walked on the lot, we were treated with respect and felt very comfortable with the salesmen. In particular, Beau Murphy is a passionate, kind hearted salesman that truly wants to see his customers in something that is best for them and what they want. He was extremely helpful and knowledgeable about everything I threw his way. Mick was also amazing through our experience! The salesmen there have easily gained a customer for life and I am so happy we decided to test drive a car today and walk away with a brand new SUV!

I recently bought a car from Paul Miller Mazda and was pleased with their service. Clay Hundley was patient and easygoing throughout the process. All employees I interacted with were helpful and knowledgeable.

The sales staff here are great. Friendly, knowledgeable and accommodating. I’ve bought a lot of new cars, but this was probably my best experience as of yet with a purchase. I got a great deal on the car, was never pressured and was in and out in no time. I will not hesitate to go back for my next purchase.

Shane Byrd did an excellent job answering all of our questions and giving us important information. This will be our third Mazda. We love Paul Miller Mazda and their service. Wouldnt want any other kind of car.

I worked with Tyler today and he was fantastic, courteous, and fair!!! He got me into the exact car I wanted at a very competitive rate with no hassle. The sales manager was very helpful in getting us in at a comfortable rate and the vehicle is amazing!!! Loved the customer service from the entire staff and their ability to get us on our way in our new car quickly.

Beau was great. Answered all our questions. Truthful. Thorough. And didn’t “sell” us. He cares. Just wanted to ensure that we were happy. Thank you Beau Murphy.

My fiance and I decided to swing by Paul Miller Mazda today just to see what our options were and to possibly test drive a car or two. We ended up leaving with a brand new car. The salesman, Beau, and Mick went above and beyond to assure we had the best possible experience and never once pressured us into purchasing a new car. I would highly recommend anyone looking for a new car to stop by Paul Miller. Thanks again to the entire staff and I look forward to purchasing our next car through them in the future .

My experience with the staff at Paul Miller Ford Mazda was top notch. The entire process was simple and straightforward Tyler was great to work with and I felt like I got a fair deal.

We bought three CX-5’s and the way we were treated was outstanding. Tyler was a pleasure to work with. You have customers for life.

I bought a new car from here in March 2018. The sales experience was fine, and I was happy with the price and that they included some free oil changes after I had asked. However, the free oil change services were conveniently forgotten and I was never contacted about them. When I began asking, I was generally ignored and pushed off in the hopes I would eventually give up. They really went out of their way to save themselves a meager $150 worth of service at the expense of losing any faith I had in the dealership.

I just had a really excellent buying experience with Paul Miller Mazda. Alex was more than reasonably knowledgeable and never once spoke condescendingly to me. I had went to several competitor lots before going Paul Miller Mazda, and had bad experiences, including one salesman asking me if I needed permission from my husband to purchase a Chevy. I was about to buy a bus pass, honestly. But Alex listened to me and didnt try to force me into any vehicles that I had no interest in, and their finance department was equally good to work with. I will absolutely return to Paul Miller for vehicle purchase before going anywhere else.

Very smooth and efficient process. Small and friendly team on site with no pressure attitude. Clay was especially helpful in showing us several options and walking through warranties and options. Thanks!

I drove to Paul Miller Mazda from Charleston, WV because they had the best selection of pre-owned Mazdas in a 200 mile radius. When I got there, they were very helpful and I ended up getting a great deal on CPO 2018 Mazda6 Grand Touring. Im loving the car, and even after I left, the staff is still going out of their way to help get me an extra key fob. Overall its been a great car-buying experience!

Shane and David made me a good deal on a new car when the car I was actually looking for had already been sold. Shane was professional and easy to deal. I highly recommend him for your next Mazda purchase.

Clay Hundley helped me get the perfect car! He took a lot of time to get us a deal we could afford! He was super friendly and great to work with! We will continue to do business here!

Our salesman Alex was great. He worked hard to meet our needs and wasn’t pushy at all. The finance guy was very efficient. Everyone was courteous and professional.Areas of improvement for an even better experience:- don’t send duplicate emails from Mazda, then Ford.- enhance the indoor sales area, looks a little run down- don’t make customers got to another buiding to finance (burden when weather is bad)

I enjoyed my experience. Our salesman Shane was very nice and was never pushy. He did a wonderful job demoing our car’s features. Would definitely recommend.

If I could give them zero stars I would I am never taking my car back there again. I had an appointment for an oil change and multipoint inspection at 11 AM. I pulled into the serves bay at 11 AM on the dot and dropped my keys off . Three hours pass and i still dont get a call from them about my vehicle being ready so i call them at 3:00 pm and they tell me that my car is the next one up and it should be 40 minutes and my car would be ready and that they will call me when it is ready. They do not call me back until 4:48 and I proceed to drive across town to pick up my car. When I get there around 5:50 pm I walk in and the lights are off I tell one of the car sales men that I am picking up my vehicle and paying for the oil change. He tells me that the service department of Paul Miller Mazda closes at 5:00 pm and that they dont have access to the keys and that i will have to pick my car up the next day. worst service i have ever experienced inconvenienced me greatly because I had to call for a ride home and now i will have to miss my morning class just to come pick up my vehicle.

Simple and straightforward experience. Very honest and upfront and able to answer all my questions. We have two Mazda’s and will definitely continue using Paul Miller. Sales team, manager and finance area all easy going and easy to work with. Thanks to Tyler for taking care of us.

Tyler was fantastic. His no nonsense approach to helping me find exactly the car I wanted was greatly appreciated. I wish more dealers were like this!

Our salesperson, Clay, was patient and easy to work with. He has a good demeanor and is sincere in his efforts to help you find the right vehicle. The management team were not pushy and were great.

Worst Experience EverBuying a car is always a hassle because of the negotiation and the back and forth. I walked into Paul Miller Mazda and met with one of the sales guy to lease a 2018 Mazda3 grand touring. After hours of discussions, we couldn’t come to an agreement. He refused to include the oil changes with the lease of the car and I went home empty handed. The next day I received a call from him asking me to come in to get the car. He agreed to include up to 1 free oil change. I went in to get the car only so that he can tell that they can’t give me the car with the price agreed upon and apologizing saying that there was a mistake and that deal was made for the wrong car and that the one I have seen and drive it myself ! is going to cost more money. Which is totally nonsense, I ve seen the car and drive it, I even took a pic of it before leaving that day so how we were spending all these hours negotiating about a different car !!I got so angry and demanded to meet a manager cause I felt something fishy is going on. I was then approached by a lady who apologized saying that, the person I need to meet with is not in. She set up an appointment for the next day to meet with a lady by the name of Lauren Dawson. I went back with my brother today for the third time this week only to find that Lauren is not there to honor the appointment after she confirmed our meeting via text and email.We met with another gentleman who basically told me the same exact thing, they couldn’t sell me the car for the agreed price and that they made the deal for the wrong car.Worst experience ever, they kept playing games and lied to me since they have found me interested in the car so they can get more money out of me! I am never going back there. Please stay away from this dealership totally disrespectful and bad customer service. They wasted my time after I counted on them and now they are trying to scam me ... very frustrated.....I am sure I will be hearing from them again so stay tuned for an update