This is by far the best Staples weve been to. Customer service is fantastic. We overheard him talking to a very rude impatient customer and he never lost his cool!
Customer service is very nice. It’s a good feeling when you’re greeted with a pleasant tone and smile. Great store for all your stationary needs plus more. I really enjoy shopping here.
Pretty easy to navigate most of the staff is friendly. I can usually find what I need ink seemed to be depleted on my last visit though. Only thing I dont like is that the cashiers try to upsell you on everything and thats a pet peeve of mine. I actually avoid this store because of it unless I am in the area for another reason. I dont need a phone case, I dont need a screen protector, I dont need the extended warranty, I dont want to donate to schools, I dont need copy paper, and youbdont want me to do your survey believe me... holy hell Im buying printer ink and a flash drive not a fin Lamborghini.
I have visited the store recently this store in an attempt to purchase my nieces school supplies. Upon entering the business I was not familiar with the location and knew that I would need assistance with locating items on the school issued essential list. While seeking items on the list i peered around the store to see if there was any reps on the floor who could help. No one in sight, but at the register stood a group of staff- four. I politely asked if there was anyone who could help me find where the reams of papers were located and with a taunting smirk, sales clerk, Jania said, no. I was not offered any other help from the other staff who congregated. Still, I tried my best to remain positive and finish shopping but that lack of customer service made me exit the store. Great hospitality is essential now, more than ever. The pandemic has highlighted just how valuable kindness is. With so many health uncertainties plaguing the world, customers who are attempting to provide children with the necessary tools to thrive in the education system, should not be treated as if they are a burden to staff who are fortunate enough to have jobs in unstable economy. I am not happy at all. I have called the store to give them an opportunity to become aware internally but I was met with that same energy given in the store, annoyance. I asked for the store manager and their name, the person who answered happen to be Jania again and she said his name is Dan...super easy she arrogantly stated. I asked for any other manager on duty and then I was told all managers are busy with inventory and could not come to the phone. I cordially ended the call feeling even worse than when in the store... I have literally never written a unsatisfactory review before but the type of treatment being rendered to patrons is unacceptable and training needs to be urgently incorporated.
Great Curbside Service!!! The Parking lot was flooded they came out to my car and brought me my items! This is phenomenal customer service and I reccomend this location to everyone. Thank you so much Staples Team...Keep up the Great Work!!!
It was great. I was addressed immediately when I entered the store. A sales person helped me and was very pleasant. All the clerks greeted me as well. This is a wonderful store. Makes you want to stay shopping there! Excellent!
I Always feel welcome at the store! The staff are very nice
Their printing department is always so amazing and helpful, even on Christmas eve. Watched Russell (i think) be ever so kind to myself and a patron before me. Definitely recommend!!
Went August 1st for tech support and though the issue was tricky, the associate manager and associate were very kind and helpful! Since you can just go in and see what issue you have on your computer at no cost, it saved me time and money!
One of the better Staples Ive been to, good selection and very friendly people at their business center. I was impressed by their service and their promptness in getting my business cards ready. They also came out much better than expected! Thank you!
Keyshawn was amazing super helpful when I was having issues!!! 5 stars!!!!!
Had an excellent experience here. I accidentally printed out the wrong sheet of paper and Dee was behind the counter and was extremely helpful and gave me a full discount with ease, all with a smile on her face. It is also clean and organized.
I ended up getting my business cards transferred to another store because of a technical issue with the printers at the lighthouse point location which I was not happy about because the cards turned out horrible. I told the Staples in lighthouse point about it and they had already had their printers fixed and ready to go. They printed my cards 10 minutes later and they were perfect!!! THANK YOU SO MUCH CHELSEA AND RUSSELL, YOU SAVED MY GRAND OPENING. TRUST NO ONE BUT THEM!!!!
Nice store. A bit pricey but they have clearnce and other nice deals....ship to store I free too! The CS Reps are friendly as well.
Christopher - inventory specialist. His customer service is the worse. I asked for help and he ignored me and didn’t help me at all. Worse ever employee at staples.
This location is, for the most part, nothing special, but Ive never seen more than five or so customers in the store whenever I have been there (maybe ten or fifteen times). That said, I ALWAYS can get in and out of here in no time. Furthermore, this place is great for finding incredible deals on all sorts of random, cheap and expensive, clearance items which are significantly marked down. They have an entire section in the back, along the back wall (& the surrounding area right by it), the seems to have the possibility of anything and everything they carry being marked down 50% or more. I have gotten countless deals here, and now it is probably the primary reason for why I often drop by the store when I have time and I am in, or near, that shopping center. I have scored everything from a leather laptop case with extra pockets (marked down from $50 to $17) to ear buds to personal planners, etc. Even software at a major discount (usually 50%-80% off). The staff is friendly, never pushy (sales wise) or overly imposing, and in the case of having to return something, Ive always had the receipt, but even after 30 days (if the item still looks saleable), theyve taken it back without question. I enjoy going to this location
Peter was very helpful with my purchase. This location has plenty of parking and they are well stocked.
Excellent customer service especially in the Print Dept, They are fast, efficient & always helpful. Priced right too!. Its my favorite go to place for printing & office supplies
Went to get some tickets printed for a Willy Nelson concert, and they were printed in 5 min these guys took care of me fast.
Staff pleasant. During my search in the store, staff asked if I needed any help. 2 separate times. They also asked if I needed assistance to my car
I cannot rave enough about Russell and the staff in the printing department at this location. They are friendly, helpful, knowledgeable and professional. They set the example for customer service.
Excellent service I went to buy a printer and they helped me with everything I needed .
Great service. They were very helpful.
Great sale on gaming chairs, super comfortable $119.00, ¿limited time?
It was good, and Dylan at the print station was very nice and heplful.
Very good people and they’re very fast and helpful👍🏼
EVERY SINGLE TIME I GO TO THIS PLACE DEE IS THERE AND SHE DOES A AMAZING JOB!!!!!!!!!!!!! she is so helpful and nice I live next to a fed ex but I rather drive the extra miles to see Dee. great customer service every time im there!
Good service and helpful employees
Sales people with very very helpful thank you so much
I love the store! youre always in and out.
The staff very Friendly and Helpful and they will go far and beyond to help you I will recommend this Store always 👍
Quiet. Pretty empty when I went. Store was clean and Customer Service was great
Printing center is grate fast service good price
I drove 5 miles to buy some staples and they didnt have the staples i was looking for.when i asked the manger for help she was extremely rude and wouldnt accompany me to isle when i asked for help.will never come here again.bought my staples online.I HOPE YOU GO OUT OF BUSINESS LIKE SPORTS AUTHORITY!
Staff was great, had good recommendations and I found all I was looking for
Good service, great variety, decent prices.
Josh was very helpful and got a great deal on computer products
Friendly staff. I was able to return items without a receipt no problem, but needed id.
Im a rewards customer, so Staples is my go to office supply store wherever I am.
Very helpful, FAST, and convenient! Great staff too!
It depends on whos working.First day with a simple print. Two copies. Came out great. I was pleased.Second day... They started messing up. Attempted the print/bind/cut to see if they could do it, even though they didnt have the correct stock weight.No charge for the attempt. But couldnt reprint the manual as it shouldve been because they were out of the original manual paper. They owed me a manual, correct weight stock should be in the next day.No problem.Second day, second visit:Different person, went to get a simple lamination done.It took quite a bit to explain a simple print / lamination of two copies per page, single page print. Laminate with enough surrounding to allow for a 1/4 laminate border when cut to size. I did all the cutting. No biggie.End result...Wrong mm lamination material. No charge for the mess up. Come back the next.Third day.Different girl and manager behind the counter to get the reprint of a manual owed from the day before.First print, printed back upside down from the front.Second print ok.After explaining the issues the gentleman had the day before with the binding cut. She intentionally did several bad cuts. I went over and showed her exactly how to do it. Successful cut on the top but the side was ruined from her first attempts. It was also apparent she knew how to do it. And considering she was successful after i showed her and she cut the top so quickly and correctly. She printed another copy.Things started getting busy... I patiently waited. No issue, didnt mind. Wasnt in a rush.Second attempt at cutting the binding she intentionally did the same as the first time and handed it to me as a finished product.The lamination:I cut the paper to size easily and squarely.Come time to cut the lamination with a 1/4 border. She literally hacked it up on the very same machine i used just prior. And yes the cutting machine isnt in prime condition. She knows that and the machine she used isnt designed for cutting heavy lamination. The other cutter is, which i used as well the day prior.Worse is she tried to hand it to me as a finished product.I asked what the heck are you doing? Why did you do that?And proceeded to let her know Im not accepting either job.She brought it over to the manager acting like.. oh.. hes being particular.The managers excuse... Well it got busy. Most people leave it over night. And asked if i wanted to do so.Its a one page lamination split and one 62 page half size manual. That needs to be left for overnight?I declined.Everything wouldve come out fine had they just taken some care even if the tools arent in the best condition. Getting busy no excuse for what happened.Yes, some of their gear needs attention.But they have two hand cutters.And the bulk trimmer will work fine if they use it properly even if the blades need sharpening.Over 3 days and 4 trips to this Staples, i walked away with only 2 successful correct prints, one of which needs replacing.Involving customers in internal issues in this manner, Its uncalled for.Intentionally wasting a customers time and intentionally messing up a print job that badly to the point its obvious its intentional, with management standing right there, thats a serious issue.Im still out a manual. One i paid for.I really had high hopes and was overly patient.Until things change... Its a roll of the dice as to whether your print will come out as expected.
Russell in the print shop is very efficient and can solve any print/copy/scan problem! Excellent service.
Awesome service, employee was super nice & helpful
Very good and helpful always very polite
Very friendly staff. Excellent service.
Spectacular helpful kind workers there?
Good and customer service, but low stock.
Dont come here to buy gift cards, you will be treated like a criminal even if you have 1000 forms of ID. Do yourself a favor and get the cards at Publix instead.
As I walk around the store in a rush trying to find a product, the three employees working are all laughing and joking up at the front while watching me get more and more frustrated. I wont be back.
Good customer service, but always under staffed. Long wait to be helped.
Item listed in stock was not in store. Dont trust Staples website
Chelcie Mason in Print is fantastic
Very efficient staff
Sat in the print area for one hour and half waiting for them to rebind a document. Three people working and not one could help me. After an 90 minutes, I gave up. Inept and possible brain damaged, do not go here.
Best staples ever!
Helpful friendly staff
Try to print something.. impossible
Slow service for online pickup.
Good 👍
Very friendly service
Very clean and orderly
Excellent service
Great
Chris refused to help us return our broken printer. he went and hid in his office like a child and the other employees told us they cant help us either. horrible company and even worse employees in the store
Good attention
I do not know how but the location for the parking lot of the place is wrong and I could not modify that: S
Excellent