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Duchess
2075 Allentown Rd, Lima, OH 45805, United States
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Duchess

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Is
Review №1

I give it 5 stars because it has the same name as my dog.

De
Review №2

12:54 on a Sunday afternoon.🌞🌞🌞🌞🌞🌞🌞🌞🌞🌞🌞🌞It’s a shame .. There is a serious issue in this day and age with customer service .Today my daughter and I were trying to pump gas at BP on Allentown and Cable Rds.I needed a fill up, so my vehicle would be using almost $50. In gas .When my daughter put my credit card in the slot it says, “See attendant “.. my daughter goes in, because I use a wheelchair.*My daughter has been assisting me for about 3 years at the gas pump.*Attendant says “They have old pumps “ and comes outside to use the card reader.Assuming all is good, my daughter starts to pump gas.It still doesn’t work.😞I call the attendant by phone to let her know, “I’m sorry to call you, but the pump still isn’t working “. She says she’ll be out.I see her at the pump talking to my daughter as she is running the card again & her facial expression is really nasty, as if she’s making fun& rolling her eyes ?I roll down my window and let her know, we never experienced a problem like this before and we are sorry to bother her, but it’s not working, and she shouldn’t be nasty to my daughter.It’s not her fault the pump is old .I didn’t yell or raise my voice?As I’m rolling my window up she tells me to go somewhere else; I don’t need your business “b*t*h “!( obviously a curse word for female dog)Really? BP would rather me fill $50 in my tank at Speedway?Well that’s exactly what I did !Back in the day.. I would have approached her, but I’m in a wheelchair and choose to use the number I have for her district manager tomorrow.As customers, I feel we have the right to know when employees cross the line.I have been in management before I retired, and NEVER ..Even if someone was being rude to me would I approach any customer ; let alone a handicapped one with a young lady with her, like that.I will be calling her districtManager tomorrow.Just thought I’d share in case others have this experience.If THIS is “The Royal treatment, I don’t need it!”

Information
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2 Comments
3 Rating
  • Address:2075 Allentown Rd, Lima, OH 45805, United States
  • Site:https://myduchess.com/
  • Phone:+1 419-227-8377
Categories
  • Beer store
  • ATM
  • Convenience store
  • Gas station
  • Lottery retailer
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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