As usual the team at Lima Chevrolet was prompt and courteous. Had an oil change and tires rotated. No better place to go for this service. Thank you.

Everyone is always friendly and helpful. Our issue was solved very timely. Great group of people to do business with.

The best experience I have ever had at a dealership!

Bought my cadillac xt5 here, the staff is amazing, went above and beyond for me. Will definitely return there again when I purchase another vehicle!

Everyone was kind and very helpful..We will definitely be repeat customers.

Everyone was freindly but I was told I would be out of there in 45 minutes and it took 1 hour and 40 minutes with no explanation as to why. Will probably deal with my local dealer next time.

They are always prompt and polite. I was having some brake issues and I had them replaced in 2020 by lima auto mall. The issue I was having was warranty covered. I was impressed by their honesty to say/agree it was covered by the warranty. No games no hassle.

It was great from the start to the finish. Very nice staff. Excellent!!!

I called for a. Oil change. They checked everything. They are always friendly. Thanks

I always receive excellent service here. Wonderful place

Excellent place to do business.

From buying my vehicle to scheduling routine maintenance and the service is amazing! 5 stars all the way around!

They are great 👍👍👍 Service department was fabulous.

Everyone was pleasant and courteous. All was done in a timely manner.

Everyone is always professional, courteous and goes above and beyond. They take the time to answer my questions so I understand and feel comfortable about my vehicle. Thank you for your 5-star service!

The service department was very helpful and understanding of the process it took to get the service I required paid for. My vehicle was done before the expected time and for less than the quote.

PLEASE READ BEFORE SERVICE this is one of the worst customer experiences Ive ever dealt with. Do to the fact that this shop is the only Chevrolet shop in Lima they are the only ones to do full engine diagnostics for a chevy. I brought my car just for a diagnosis and they quoted me 500 dollars when they dont know what it is.. either way it had to be diagnosed so now 3 WEEKS LATER Im still waiting for my vehicle and its still not diagnosed. if you vehicle is not under warranty or purchased through them TAKE IT TO THE KIDS OVER AT UNOH. Terrible customer service.

Great service..John in parts very helpful..👍🙂

Amazing experience. Exactly how i wanted it. Great communication. Friendly advisor. Didnt try to tell me i needed a bunch of stuff just to make extra money. Will always come back to lima auto mall for all my vehicle needs. Tech returned the vehicle just how I brought it in, no mess, no vehicle damage. A++

Always a friendly place to do business. Eric always treat us like we are number one and that is a good feeling. My only complaint is and nothing with the dealership is I thought GM would of paid for a rear wheel bearing replacement on a vehicle with 60k miles. So much for lifetime powertrain warranty ☹

Everyone was awesome! They took the time to explain everything to us. I have been telling everyone about our great experience here with Charles. Great job guys!

Prompt, courteous and convenient service. They worked around my schedule.

Very helpful and friendly

Everyone was friendly and helpful.

Always a pleasure to purchase a vehicle from Lima Auto Mall!

Great people to deal with thanks

I was very happy with the work done and the time it took to do it. I have been there twice in the last 10 days, my primary concern was the lack of masks being worn in the service department and throughout the dealership.

Service department communicated to me the the various service work that was needed done on my vehicle. The work on my SUV was done on time and with no hidden extra expenses.

I had a battery that needed replaced, they fit me in the schedule on late notice to get it replaced for me. Top notch!

Great dealership to work with! Would recommend!

The associates are always kind and courteous. I was just surprised at the high cost of the repair. I had work done on the cooling system which I would assume covered water pump in August of this year. Now due to another coolant leak, the water pump had to be replaced in October. That concerns me.

It was perfect!

Very helpful and very friendly staff. Always a pleasure to talk to.

Found problem quickly but needed to keep overnight to drive to find intermittent electrical problem.

You sent this to wrong person, but I LOVE surveys! 10!

Always so professional, friendly and on time! I appreciate their service!

The service work on the car was completed ahead of the projected time, and under verbal estimate. Oh, and while waiting....I spilled my coffee while looking at the vehicles on the showroom floor and one of the top dogs assisted in the clean-up. Thats costumer service !!

They treat me as a person i love that

The customer service is top notch!! Keith, Eric and Caleb are the BEST!

Friendly people, knowledgeable, kept me informed to the progress.

Everything went as expected for a warranty new vehicle repair

Every went great and smooth.even salesmen stopped by to talk

Very helpful and had my best interest to do the service work I needed. It was a little complicated

I had routine maintenance done on my Equinox. The staff was fantastic. The price was more than reasonable. I will continue to take all of my vehicles to Lima Chevrolet, as well as to purchase future vehicles.

Checked everything I requested, ok

Eric in service was amazing he went above and beyond for me !!!!! I cant stress enough how much he did for me and to make sure my car was taking care of ! And his knowledge about what needed to be done to fix the shudder in my Camaro ! I will be coming back to this dealer ship in the future just because of how Eric (from service ) handled everything including my none stop talking and question ! Keep up the great work !!!!!

As always to notch service

I brought my vehicle back in for an issue that OnStar diagnostics stated was an issue with the lithium-ion battery, which I had months before as well and they waived the diagnostic costs as they did see a stored code that was related the the Voltec system and was covered under the Voltec warranty that the vehicle still has, but they could not replicate the issue and said theyd take care of it if it happened again. This time, they did replicate the issue and told me they could repair it for about $600, I had to ask them about it being covered under warranty and then they looked into it and called me back saying the part did not list that it was covered. I picked up the car without it being repaired and I was charged nearly $200 just for a diagnostic fee that OnStar diagnostics listed as lithium-ion battery issue, which should have been covered under the Voltec warranty, especially since the previous diagnostic for the same issue was covered the first time from this same place under the Voltec warranty. I was misled with the first visit being covered under warranty, being told they would take care of it under warranty if it happened again, it happening again but suddenly its not covered due to the part listed saying it wasnt even though everything else pointed to it being covered. I went to this dealership instead of my local one because my local one said they couldnt see the service notes from the other dealership, how can OnStar tell me all about my car, but service notes cant be shared between certified service centers? On top of my wasted time, fuel costs, and an outrageous diagnostic cost, my mirrors and seats were readjusted significantly for no good reason. If I wasnt misled that this should have been covered by warranty, I wouldnt have even had it brought in as I could have had the part replaced for less than half of the diagnostic costs.

Fast and professional

My 3500 Silverado truck was scheduled for an oil change, tire rotation and diagnose another issue. Estimate was given for repair needed and all work was completed with vehicle ready for pick up as promised. Great Job! Appreciate the prompt & courteous service.

I purchased my 2010 Malibu LTZ brand new at Lima Auto Mall. Since buying it, we only bring it here for service and maintenance. Weve never had anything but excellent experiences from start to finish. I would like to specifically mention Eric in the service dept - He is always GREAT - thank you !

We were very happy with our experience especially our salesman Dan Cherkas. He helped us find the car we wanted. He was very helpful and I would recommend him to anyone looking for a car.

Salesman was very helpful in finding just the right car for me. The dealership did not have exactly what I wanted and he went above and beyond expectations to find the one for me, could not have worked out any better than it did!

Always good service

We were traveling to Michigan for vacation and our gear shift got stuck. AAA driver understood the problem enough to get us moving. We are so appreciative of the gentleman at the Lima Chevrolet dealership who secured the gear shift to the transmission cable to get us safely to our destination. Everyone was so supportive of our situation. Thank you!

Great

Experts in service

The service department is top notch, great guys very personable.

Being my first service call at Lima Chevrolet,,I was very impressed, Appointment was honored on time,, oil changed, car washed and ready to go as promised,,Didnt get names, but was overall impressed !!Thanks...

Immediate Service, Affordable and Very PROFESSIONAL.

Wonderful experience. Friendly staff. A fair deal was made.

Friendly staff, large inventory. If I were buying a new car would be one of my first stops

Staff is friendly and helpful. One dealership that doesnt make promises they cant keep.

Excellent service very prompt very courteous

Always a great experience at lima auto mall.

Good price and fast very professional

Quick professional service.

Always very professional and like my car washed after my oil change!

Fast and friendly sevice

The staff at Lima Auto Mall handled every detail for us.

Boring and inadequate