We purchased a 2021 XT6 a few months ago. The process was fairly easy but the service has been less than superior. My new vehicle has deployed the emergency brakes twice for no reason! Again, for no reason! The last time was while I was crossing the railroad tracks! When I call the dealership to see what I should do, they instructed have it towed in ASAP. When I asked about the courtesy car they touted when we were purchasing, they politely said they did not have a car available. I explained I’m taking care of my disabled mom and can’t be without a vehicle for days. Their reply was “sorry”. Now we have purchased several cars over the years (never a “luxury” car) and have received excellent customer service at some. Not the case here! Very sad to say the least. They could use some pointers from Everett’s GMC/Infinity. Just telling the truth.Update: October 13, 2021The service manager, Steve, called us a few days after the previous post to get my vehicle in and provide me with a customer courtesy car. They keep me updated with details of the service. A day later they had me ready to go! I hope we will have a better service experience going forward. Still hoping to experience that “Excellent Customer Service Satisfaction”! I am happy to say Parker Cadillac did a much better job!

Excellent Dealership with dignity, eloquence, and class I how you will be treated!! I am blown away with the professionalism, prompt, reminders and video multipoint inspection from the service department; Amazing 👏

I recently purchased a 2022 Cadillac XT6 from Parker Cadillac in Little Rock. Josh and his team made the transaction flawless and pleasurable. These folks treated me like family and I can’t say enough positive things about the experience. I feel like I could call on any of these folks in the future if I have any needs. Steve M in service had my option purchases installed smoothly and efficiently so I could get my new ride on the road ASAP. Thanks for a wonderfull experience!

Jack Pettinger was amazing in his communication and courtesy towards me from start to finish!!!Words cannot express how sincerely grateful I am for Jacks servitude and care towards me during the duration my car was in Parker Cadillacs care!!!I want to extend a great attitude of gratitude to Jack for the greatest costumer service Ive ever experienced!!!Thank You,Pastor Eric Crowder-Jones

Sales staff was friendly and easy to work with. However, this dealership KNOWINGLY sold me a vehicle that was in need of thousands of dollars worth of repairs, none of which are covered by their warranty. I feel incredibly taken advantage of and would not recommend purchasing a pre-owned vehicle from this dealership.***Dealership has now replied to my review claiming we have an appointment on Monday morning. This is true, but it is only for an oil change. My cars serious issues have already been repaired by Firestone in Benton, AR. Parker Cadillac told me on the phone that none of the repairs would be covered by warranty and that if I was concerned about my own safety while driving the car I should “just stop driving the vehicle”.

They were very friendly and I got in there and out about 2 hours like they said and I was well pleased with what they done

Excellent dealership! I had a very pleasant experience when I bought my Escalade and now an even better experience with their service department. I met Paul the service manager and Steve my advisor, when having some warranty and service work done. They were both awesome and met all my needs and expectations, even the cashier was sweet and pleasant. I could not be happier with my experience at Parker Cadillac and I highly recommend them. I live in Mississippi and I wouldn’t hesitate to drive to Little Rock for all my needs, that’s how great they are.

** UPDATE** Its been 10 days since Ive spoken with Mark, the pre-owned manager, regarding a resolution with my concerns. During this call, Mark proposed I trade my vehicle in on another one. He acknowledged that I was not upside down in my current vehicle. However, the only model similar to mine currently on the lot was $20K more which would increase my payments exponentially. Theres been no other communication or attempt to resolve this disturbing issue since. I was told by the Service Consultant when I initially brought the vehicle back that the repair would cost approximately $1,800. The best and easiest solution would be for the dealership to just repair the defect. Buyers beware of the deceptive practices of Parker Cadillac.Im disappointed that a vehicle I purchased has a defect that the dealership knew about. When I brought the vehicle back the next day with the concern, I was told there was nothing the dealership could do. I spoke with the sales manager and all he said was that I “should have purchased an extended warranty.” This is nothing but deceptive practices and unacceptable. I was told if I wanted the vehicle fixed, I would have to pay $1,800. I will forever speak against Parker Cadillac as the personnel there are less than honorable.

Worst car dealership experience of my life! My husband & I were traveling from Texas to Mississippi to visit our son at college. Our 2019 Cadillac broke down outside of Little Rock. After waiting for over 3 hours to be towed into the dealership it was there closing time. We left our car & were told it would be looked at first thing in the morning. We asked if they could provide a loaner vehicle so we could continue to our destination and return it on our trip back. We were told no loaner vehicles were available & we would need to wait for our car to be diagnosed & fixed the next morning, assuring us they would get to it first thing. We did not even receive a call telling us what was wrong with our vehicle until late morning. We checked out of the hotel, went straight to the dealership & spent the next 7 hours in their lobby being told it should not take longer than 3 hours for our car to be ready. Also 1st being told our warranty should cover some if not all of the issues. Well $2,000 later & lots of mental stress that ended up in tears we did finally get on the road after a 3 hour fix ended up taking over 6 1/2 hours. Not acceptable at all!!! Do not use this dealership if you are stranded they do NOT care!!!!! If you expect a certain level of service when owning & driving a Cadillac you will not get it here.

I just bought my second pre-owned car from Parker Cadillac. My sales rep, Rachel, was awesome. I was looking for particular features and she looked diligently for several months until she found the perfect vehicle for me. The transaction process with Michael was super smooth and I was driving my new (to me) car out of there in about an hour. Buying my cars and having them maintained at Parker Cadillac has been a great experience!

I brought my wife a used Cadillac for her 50th birthday because I knew whatever could be wrong with it parker Cadillac could repair it so I took it to parker Cadillac service department and did an 126 point inspection and I delt with Steve in the service department and he went above and beyond excellent costumer service Steve had the parts overnighted and got my Cadillac back to me within 48 hours and my wife is happy too a happy wife is a happy life thank you parker Cadillac

As usual Parker offers great service and communication for both of our Cadillacs while getting serviced!! Steve is amazing and works hard to keep us informed and educated. We will continue to be a long time customer to Parker Cadillac!!

Awesome as always. Efficient service and always very courteous. It was nice to have them pick up and return vehicle to the house. Will continue to use the facility for all my maintenance needs.

Emily did an excellent job and her customer service skills were phenomenal. Could ask for better service thank you EMILY

I have always been a fan of Parker. I am a repeat customer for a certain sales rep. But I also feel obligated to point out when quality is compromised. We were told that our battery inspection may take 2 days and there is no such thing as a courtesy car and there would be a $75 diagnostic charge that will NOT be applied to the cost of repair. While we understand that the rules are the rules so the inspection charge is unavoidable, we were asked to sign a consent that said that the minimum diagnostic charge was $119. When we asked about the discrepancy, the rep very nicely told us that he did not know why it read differently. After getting the rep to again quote me the diagnostic charge verbally, I reluctantly signed the consent. The rep and people still seem nice enough. However, the policies and quality of service at Parker seem compromised or lacking for reasons that I am sure will somehow back into COVID. That is my assessment of my last visit!

Steve McKinney went above and beyond in service in representing and coordinating the repair of my vehicle. He not only ensured correct diagnosis and estimate, but more importantly coordinated with tow service and insurance company and third parties for supplemental repair costs and kept me updated every step of the way … totally excellent service!

I recently bought a new 2021 Cadillac Escalade from Parker Automotive. There sales team was amazing. I ordered my car on the Cadillac website and sent Josh the link and he took it from there. He let me know when it was ordered, when it was being built and when it hit the lot. I expected it to be 4 to 5 months but it was ready in about 2.5 months.They had all the paperwork for ready for me to sign including my trade in.I had a wonderful experience with everyone I dealt with at Parker Automotive. I highly recommend them for your next Cadillac purchase!

Professional and First Class from the time you walk through the front door.The Service Department is also very professional. By far the best dealership I have ever worked with and I will never buy from anyone else. Highly recommend!

Emily took great care of me and she got me in and out within the appointed time. She was through with explaining everything that was due on my XT5 and the cost. There was no surprises when I checked out and she opened every door for me, kind of different being a man having a lady open the door for me.

Fast competent and thorough service department. I trust them to service my vehicle. They are the best

For the last 17 years Ive been with Parker Cadillac the sales people and managers are very professional very friendly they will make you laugh go by and check them out you will have a good experience with them.

Had been frustrated with my purchase since I bought it from another Cadillac dealer. Had a service issue come up and took it to Parker. Jack and Josh both made a great effort in correcting the issue, and they were able to take care of it. I truly appreciate their service and what they were able to do.

Parker provided excellent service for my ATS. Emily was great - very helpful, courteous and professional.

Fantastic service, everyone is so professional.Got new Michelin tires and they handled so nice. When I checked in they said it may be two hours, I was leaving in just over an hour. I am extremely satisfied.

Initially coordination for service was difficult to arrange. They asked me to bring it in once for diagnosis then they would order the parts, then i was to bring it back. For a total of four trips. I have a job and live too far away for that many trips. We settled for a drip off and use of a courtesy vehicle, which worked out much better. Other than that the sevice received was excellent.

Parker Cadillac is the excellence a dealership should be structured upon. Unlike the dealership I bought it from in Whitehall Arkansas. It is a wonder Cadillac allows them to use the name. If you want a Cadillac in the Central Arkansas area, trust me go to Parker Cadillac.

I am always pleased with the level of Service and Professionalism with the Parker Cadillac Staff. They are always attentive to the needs of the vehicle.

Steve in the automotive department was great, informative and supportive. Excellent work was provider for me.. I like to thank Steven and the Automotive department👌🏿

Every time I visit Parker Cadillac they make me want to buy a car. The hospitality and service is second to none. I will only buy my future cars from Parker . At Parker you wont get the usual car salesman pitch and you definitely wont feel pressured! #TeamParker....

Parker Cadillac is great! Service department first class! Im on my 4th Cadillac over the years, and they really know how to treat you right. When you purchase a new car, a bottle of champagne is presented to you, and when you have your car serviced, they always leave wrapped cookies on your console! Because of Co-vid, these perks may be suspended at this time, but Im sure the Parkers will continue them as soon as possible along with the expert service they give their customers! Im not being paid for this review, I just think they are tops in Arkansas!!!

Emily kept all her promises, followed up like a pro, and made sure I was completely satisfied with my experience. Very thankful I chose Parker Cadillac.

My visit was pleasant and quick. I appreciated Steves professionalism throughout the whole process. They took care of my recall with no appointment prior.

The only reason I travel from Forrest City, AR. To Parker Cadillac is Steve McKinnie. He has been my service advisor for some time now. Each time I get my wife’s car serviced, Steve gives me professional courtesy and sound financial advice. I will not go anywhere else.

I love this place. The people treat you with total respect. They understand that without customers they dont stay in business in other words they need us and not the other way around. Roger Smith is an awesome salesman 👊👍.

I have been dealing with Parker Cadillac for 18 years. Great Service and customer service. All my experiences with them have been great. Highly recommend.

They have done an outstanding job for me every time. The service there is far above and beyond any other dealership I have ever dealt with. They make the usual inconvenience of routine vehicle maintenance a very easy and pleasant experience.

Called to check availability on a vehicle... After 3 transfers and 13 minutes later, Im then told that there is absolutely no one available to tell me if there are any Escalades in stock. The receptionist asked if someone could return my call and I declined. Within a few minutes of hanging up someone from the dealership called me, Im assuming caller ID is how they got my number, and said that they were returning my call. Not a big deal, but I did decline to be called back, asked not to be contacted, and did not provide you with my phone number. Contact is pointless as based on the customer service I have already received, while not egregious, is enough for me to take my business elsewhere.

I highly recommend Parker Cadillac to anyone who is looking to buy a car. Once you purchase, you will appreciate the service that they provide, which cannot be beat. The service is area is clean, the waiting room is comfortable, and youre treated with courtesy and respect. Everything is great!

Very clean and efficient! Thanks Steve and team.

I very pleased with the service... very friendly atmosphere.. thanks JackAnd to the service team..

Excellent service. Fast and efficient. Respectful of my personal choice. I would definitely recommend them and would return in the future.

Great service, helpful and friendly staff.

Best car buying experience I have ever had. Great sales professional who was very professional and accommodating to our needs.

Buying a car from Parker was by far the best experience we have had buying a car!

This dealership is special and different. I am always so nervous when I buy a car, but I never once felt that way here. Jason and everyone else I encountered were stellar! I dont live in Little Rock, but theyve earned my repeat business.

Excellent service and great staff. Very professional

Great customer service! They know who to take care of people. I have been nothing but impressed with them.

Extremely satisfied with service. Personnel was friendly and professional.

Ive dealt with them and their horrible service. They tried to tell me I needed a whole new engine which was bs. I took my cadillac down to Orr Cadillac in Hot Springs and they fixed it and it was under warranty. I have the paperwork to prove it. Im reporting them to the BBB. They are all about taking advantage of people and if it dont make dollars for them the way they feel it should they will definitely try to stick it to you. They did work on my car that I didnt need and charged me $1600 and the work they did was covered under warranty also.

We were very pleased with our overall experience at Parker Cadillac including our sales person Rachel Falls.

Service Department, Jack was great! Everyone was very friendly and the place is always clean! I love the curtsey vehicle.

Brandon ONeal was excellent

Loving my new XT4! Thank youMike Alkire!

Excellent service very friendly and very professional!!!!Will definitely be back!!

Great deal and enjoyable purchase experience.

Excellent service.

Excellent customer service. No one even compares. The staff is knowledgeable and friendly. I have purchased 2 vehicles from this dealer and had an excellent experience both times. I highly recommend to everyone.

Parker Cadillac was great when we purchased our Brand new CT5! They are the Ultimate Cadillac Dealer, Lolette was so Amazing, she knows her stuff.

Great experience. Ask for Mike Alkire.

It was the easiest deal I ever made. Lolette Henderson made this a quick and painless process. She even delivered my car to my house the same day. I would highly recommend Parker Cadillac. I will NEVER shop anywhere else.

Very good service and did not take that long. With all the extra things done for safety was done. Good coffee!

The folks at Parker Cadillac always provide outstanding service every time I take my car in for maintenance. The service department is the best, period.

Excellent service throughout the entire purchase of my new Cadillac XT4. The trade was above blue book and everyone was exceptional!!!

Just bought my first Cadillac from Parker and LOVE it! Great experience in this dealership and also with our sales associate Bobby Arnold! Amazingly, they have very competitive price considering competing with all online resources nowadays, PLUS Five Star services in person! Every one in this dealership we have encountered is very courtesy and friendly (their brother dealer - Im assuming they are brothers since they have the same name - Parker Lexus does have A LOT that they can learn from here on this perspective :) ). Seamless, smooth, and speedy transaction once the deal is reached! We are very impressed by the dealership and our associate Bobby. Thank you and look forward to our future services from this place!

Quite the ride, but thankful for the final outcome.The Bad:• It took 24hrs after my scheduled appointment for the dealership to determine if I was eligible for a loaner car. (I was. Granted, the staff was friendly throughout the ordeal, but it would have been nice to not have to go up the ladder of employees.)• After they determined my eligibility, it took 48hrs to get a call back to reschedule my service appointment.The Good:• They did determine my car’s issue and fixed it properly.• The loaner car was nice, even if it only had ~60mi of fuel range.Overall, happy that my car is fixed. Hate that the dealership seemed really unorganized.

GREAT SERVICE!

It was done professionally and everything was first class

Top notch people and amazing customer service.

Sell a supposed Luxury product and only stand behind it when it is covered under warranty. Arrive telling them what the problem is, showing them the problem. No problem paying for replacement parts, but $140 dollar diagnostic.RESPONSE TO THE SPIN:The warranty item is not what is in question and you know it. Mileage has nothing to do with the fact that the car leaks from the outside to the inside. Less than 3 years old and has been at your shop more times than i can count. The question is your dealerships inability to be flexible in recognizing the numerous issues with the car as well the fact that you are charging for something you did NOT do. I am sure the $140 dollars you made on a Diagnosis Charge will offset any negative word of mouth/print that I offer about my wonderful experience with Parker.Also, see BELOW. Blatant untrue response. They DO charge you the Diagnostic regardless of whether you have the service or not. I had the service and was charged...

Excellent customer service. My salesman, Roger Smith, picked up my car from my office and left me a loaner. My car was returned that afternoon.

I recently purchased my seventh Cadillac at Parker, and my experience this time was identical with my others: excellent! Bobby Arnold has always found the exact car I was looking for. And he takes care of any question I might have, even long after the sale. The service department is the best I have ever seen or dealt with: prompt, attentive and even quick to tell me when I actually don’t need service performed. Cleanest service shop anywhere! I have never had a complaint at Parker Cadillac and I look forward to enjoying my recent purchase and, hopefully, more in the future.

Great place to buy a vehicle,was made feel like part of the parker team

The Parker experience is great from the sales experience to the service. They treat you like a valued customer. They have really figured the excellence service thing out. I dont feel like they were only concerned about my purchase. I feel special each time I need to go to Parker. And let me tell you if you have not purchased a car from Stephen Johnson you have not had a true car buying experience. He is an awesome salesperson who caters to you and treat you like a valued customer. He goes above and beyond to make sure you are completely satisfied. He has gained a customer for life.

Folks up here are super nice but they were unorganized with my purchase of accessories over the internet and delivery to the dealership. It also took them nearly 3 hours to replace a grill and install mats. That seems very long for those items.

Incredibly professional and prompt service. Nice looking new cars as well!

Great Place to shop and for car repairs My experience was remarkable

Parker Cadillac is a great place to buy a car. Service was fast,courteous, and genuine. Not to mention the prices are fantastic!

Excellent service and sales people! The Managers really care about their Customers and employees!

Very helpful even though my car did not come from them I will have them service it theyre very professional and caring

The Best

I just bought another car from Parker Cadillac. That might not seem like such a big thing to most people, but to me it meant the assurance of being taken care of with professional care. My first car was purchased from Parker in 2001 and this is the seventh. You may wonder why I keep coming back. Best price? Not necessarily, although comparable to other dealerships I’ve checked with. You can buy a car anywhere. With Parker, it’s more about service after the sale. Before I purchased my first Cadillac, I thought that Cadillac was the top of the line of American made cars. I thought I would never have any kind of problem because of the excellence of the brand; however, over the years I have learned that there are potential problems with any brand of vehicle. The thing I found most reassuring is that the service from Parker has never left me afoot. They have always furnished a loaner car when mine needed to be tied up for service. That included nearly two weeks once when the air conditioner had to have a new compressor. The service has always been timely and as promised. Know how you are never prepared for the unexpected? Once, when I was at work and couldn’t leave, Parker sent a mechanic to my home to start the car for my wife. He ended up replacing the battery. It was covered by warranty, sure, but to go to my home within a couple of hours? I had never had that kind of service before. I’ve also found the entire staff to be courteous from the ladies who answer the phone to the mechanic who was willing to answer a question when I asked how to change the cabin air filter. My wife is impressed with the cookies they always give me when I take the car in for service. I’m glad that makes her happy. When she’s happy, I’m happy. If and when I need another car, I will go back to Parker.

As a first time Cadillac buyer im not sure i would ever buy from this place again. 5 months after owning my car I was asked to bring the car in for its first oil change. So 3K to 5K miles were put on it. While my wife was their she was informed that the car needed new tires. I said after 3K miles. They said the car was used.....yeah but certified good right .... so even tho I asked about the tires before buying it they told my wife that its normal to buy tires after 3K miles.....not 30K ...3K. Paid 37K after taxes and title and 5K miles later Im putting another thousand in tires on it. Good luck with your purchases for here. Cadillac is a good car buy not sure about the people here selling them....Update another 2K miles put on it and the check engine light came on and it will not start with the key fob. More updates to come.

Steve McKinney is the best service associate in the Little Rock area. He always make sure that my family and me are taken care of and then our vehicles are always running great. He is one of the reasons I keep on buying vehicles from this dealership!!!!

Very nice representative,clean dealership.nice inventory.

They treat me with respect as a service client and are quick.

Would use them again

Great experience, our salesman Michael Hopkins found the car that was exactly what we had been looking for. Got a great price and a acceptable price for our trade in. This was our third purchase in the last 2 years and we could not be happier with the dealership. Wonderful to find a company that actually puts customer satisfaction ahead of just selling a vehicle !!

Not the best experience. One they told us they had our car we were interested in by the time we got there they had sold it. That happens, I understand that. However our sales man said he didn’t see them backing out of the deal because they were a different type of people if you know what I mean.. So basically if you aren’t in Sunday best don’t bother looking...Not impressed with the customer service..

Great experience! First class every visit!The team at Parker take care you, regardless of your needs. A recall adjustment is,what my car needed. The manager assured me that he would do everything he could to get my car in and back to me as quickly as possible and he did! I was spoiled with driving a 2016 CT6, Awesome Car! Thank you again Parker Cadillac!

Best experience Ive ever had. leased a new vehicle with no pressure and most importantly Parker, unlike all the other dealers i visited, did exactly what their ad promised. Jim Mcdermott, our salesman, was courteous, very knowledgeable, friendly and worked very hard to get us exactly what we wanted. we will definitely be repeat customers.. Hot Springs AR customer

Always the nicest people & the best service youll get anywhere!

Best service I have ever received from a car dealership! I would rate my overall experience a 12 out of 10. These guys set the bar for exceptional customer service! Great job guys!

Leased both our cars from Parker Cadillac and they treat you first class.Jeff our sales man took care of all the details. It was a very satisfying experience. The service department does a wonderful job as well.H.Todd

I was treated kind and respectful.

Here for ckup and oil change on the Caddy. Love it here. Everyone is so nice and helpful.

The staff at Parker Cadillac could not have taken better care of me! I was advised by a friend to look there for the purchase of my new car because of their excellent customer service, and I have been extremely pleased! Loyal customer for the future!

I was skeptical of purchasing a vehicle in Little Rock, especially living in Searcy. I did NOT want to drive back and forth for maintenance. Now that my husband and I have purchased from there and have experienced the excellent service, we dont plan on ever going anywhere else for a family/luxury vehicle. The service there is ALWAYS fast, friendly and at OUR convenience.Parker Cadillac = FIRST CLASSThanks guys :)

I have always had fantastic service from Parker. They have kept me informed of the progress of the service and were always very courteous to me. Thanks for the excellent care. The service staff is remarkable.Thanks!!

I always receive excellent service and recommendations on what needs to be done on my next visit. The customer service is the best, always a smiling face, fast and reliable. Although I did not purchase my vehicle from Parker Cadillac, my next purchase definitely will be from them.

Parker Cadillac scheduling and service departments are the best. Due to a road hazzard, my right rear tire was ruined. Cadillac roadside assistance responded almost immediately. I was up and running again within 45 minutes of my call for assistance. Parker service department scheduling arranged a same day appointment to checkout my problem. I was not able to take advantage of the offer, yet for my convenience, I was scheduled early the following day. Upon arrival, I was greeted almost immediately, my concerns recorded, service time estimated, and I was placed in a rental and on my way again withing 30 minutes. Within the time estimated was notified my car was ready. Daniel greeted me immediately upon arrival, escorted me to the business office, and was waiting with my car when I finished. My must humble thanks to Randy, Robin, and Daniel for the most courteous and professional handling of my situation. Excellent service