Frank at Bill Brown Ford went above and beyond. Not only did he shift his schedule for me but took me out to lunch while the finance department was finalizing the paperwork. Hands down the best car buying experience I’ve had. No pressure, just up front and honest. Finance manager was spot on as well. They believe in the product they sell. Frank is a Ford guy to his core, 100% recommend.

We have come to expect service at Bill Brown above any other Ford dealership in the area. They are trustworthy and reliable. After having Blackwell Ford price a simple fix at $480, Bill Brown provided an alternative at $80. Their staff is respectful and helpful. I highly recomend them.

Frank Sucurro was excellent in our most recent lease trade-in. Frank was ahead of the game and let us know we needed to order a new Explorer months in advance because of the chip shortage. Vehicle was well equipped and we got a great deal. Frank also helped us with the purchase and subsequent sale of our old Explorer to the dealer netting us over $1500. I highly recommend Frank for your next Ford purchase!

I obtained my first lease from Bill Brown Ford and had a good experience overall with John B. The vehicle was in great condition so I never had to contact the dealer for anything. Fast forward, my lease is due back and I’m in the market for a new car. I was absolutely shocked at the service I received second time around from the same dealer.We felt the hostility when we were questioning the numbers. We were being pressured to get the car on the spot. The dealer wanted to lease me the car without test driving it, when we insisted that we will not take a car without a test drive, we were allowed to drive it but for a small distance. I ended leaving the dealer. I will not be going back.Fortunately I went to Tom Holzer Ford in Farmington hills and had a completely different experience. The numbers were the same as the one from Bill Brown Ford, however, we felt so comfortable asking questions and we felt that we had the choice to take the car or not, instead of being pressured.I will not be shopping at Bill Brown Ford to say the least and neither will my family.

Tony @ Bill Brown Ford made my first adult purchase one to remember!He was sincere and direct when guiding me into the best lease for my needs.Less than 24 hours after I stepped into the building, I was driving away in the car of my dreams. I will be sending all of my friends and family to Tony next time they need a new car!Thanks again Tony!

New vehicle sales department excellent - see Dave Ausman (I have for 10+ years)Service- don’t leave your information and expect a callback. Water is pooling in my 2017 Explorer which I bought CPO from this dealership. Left my name and contact info with a young woman in the service department 10/29/21. No callback. Made more time out of my work day to call again today 11/3/21. Appointments pushed out back another week. Loyal customers should be treated as such- especially when water pooling in a vehicle should take priority over a tire rotation. Going to Bob Maxey for service instead.

Fantastic experience from beginning to end. I now understand why Bill Brown is the number one Ford dealership in the state. Rudy Cardenas was incredibly helpful and just an overall great guy to work with. Stop by and ask for Rudy. I promise you he will give you the same first class treatment that he gave me. Thanks Rudy!

I have taken my vehicles there recently, I was most impressed because they got my daughter in and out with her recall work! This is the most important thing that I look for in a dealership, taking care of my family! No problems whatsoever and no hassles. They have always gotten it right the first time! Their parts department was more than helpful when my sons and I have needed them. If they did not have a part they found it at another dealership, this is why I will continue using them and recommend them! At times parking is a premium, when you are that good I guess everybody will go there!Jon

Bill Brown Ford located in Livonia Michigan was by far my best experience buying a new car hands down!It was that good that 3 weeks after I purchased mine my wife went there and bought herself a new car as well.If you happen to be in the market for a new car please go see Tony Juncaj at Bill Brown Ford in Livonia.He is the best salesman I’ve ever met and he is a much better person too.

They made the oil change process quick and easy. We were on our way in less than an hour. They are conveniently located so you can walk a couple blocks and have breakfast while you wait. They are friendly and efficient and will continue taking my car there.

I cant say how great it was working with Bill Brown ford. To make a long story short the dealership I was working with before ordered a car for me and never responded again. When I call Tony, he was able to make the exact car I wanted happen (thank goodness because I had already sold mine) he was wonderful. So nice, fast to respond, and easy to work with. I also have to say that working with the finance department, which is always the worst part of getting a new car was a breeze! Thank you Tony and John for really going above and beyond. You just got a customer for life.

Took my vehicle in late June 2021 to have rear brakes and rotors replaced because I could hear metal to metal grinding, work was done and noticed slight burning smell which is normal so I didnt think anything of it since I know that a coating has to burn off. Fast forward to September/October of 2021 and Im hearing the same metal grinding noise. Finally had time to get into the shop to have the truck looked at and the rear right side brake caliper is sticking, both brake pads are worn down after being replaced a few months prior. A complete waste of money and time. They knew something was wrong and decided not to say anything regarding the brake caliper. I will never go back to bill brown ford, and Ill make sure that anyone I know never goes to bill brown ford. Either incompetent or just flat-out negligent, doesnt matter just stay away.

Everything was very quick, clean and courteous. The staff was very professional and full of hospitality. They even washed my truck before giving it back to me!

I was pretty much satisfied with Quick Lane Service until the last time I had my 2011 Ford escape in. When I got the car back nothing was mentioned about the loud scraping when you press on the brakes. I attributed this to rust since we had had a lot of rain and I had not driven the car for about a week and my wifes car at the same experience. As the scraping got worse I took it to a local mechanic who had to replace the pads the rotors and the hoses. I am not sure I can trust Quick Lane to service my car in the future after such a colossal blonder on the part of the technicians and the repair shop. Jerry Tambeau

Top notch service department! Joe Schutte made my oil change experience seamless. My vehicle was picked up and dropped off to my home. Joe kept me in the loop during the entire process. What a great experience all around. Highly recommend!

Ive been coming here for over 10 yrs and my son comes here too. We love all of our service and sales guys. they take care of us every time. Thanks Bill Brown Ford

Thank you Alex for figuring out my problem with my car. And I would like thank the staff for helping me also. Very nice and friendly staff, I would highly recommend making your next Ford purchase at this location.

I have never purchased a car from a dealership so I was a little hesitant to do so this time around. I have zero complaints about my experience. Chris Soutar is who we worked with and I just sent two family members to see him as well. He was very patient and kind as I had several questions. He never pushed me towards something that wasn’t a good fit for what I needed. He actually showed me what he thought was a good option (less vehicle than I planned on) but he was right. We are very happy with our car and highly recommend Chris! We will be back for sure

My family has been coming to bill brown for over 25 years. We always have a great experience and love our Fords. Thanks to the sales crew for keeping it such a wonderful, no pressure place to get a good solid vehicle. Service always does a nice job too. Well be back.

My salesman Jim is so friendly and went over all options with my wife and me . I wouldnt buy at any other Dealer but Bill Brown Ford .

Remarkable lack of professionalism in their service department. They called me to schedule recall work a week in advance. Told me I would need to leave the car for a day. When I arrive, they tell me they wont be able to work on the car for days, maybe a week, they dont know if they have the parts, and the only thing scheduling accomplished is that they would get to my car done in a week or so . What is the point of scheduling work?

Great service. Make sure you reserve your vehicle. Bob is fantastic. Couldnt be happier.

⚠️POSITIVE POST⚠️I was notified of a recall pertaining to the drive shaft coupling on my Ford Transit from a local transmission shop.I called around to 4 local Ford dealerships. Bill Brown was actually the furthest from my location BUT their customer service and plan for service was THE BEST BY FAR!I was in contact with the amazing team members in the fleet department. They ordered the recalled parts based on the vin and notified me as soon as they arrived. The parts arrived on Friday, we dropped our van off on Sunday night and it was taken in first thing Monday morning, as promised. I was called just a few hours later letting me know my vehicle was ready to go!My husband and I were more than impressed! We would be glad to make a longer trip to receive such amazing service! Thank you, Bill Brown Ford team members!

I recently leased a new truck from Bill Brown Ford. My salesman was Frank Succurro and from start to finish the experience was smooth, quick and painless. I had issues with another dealership before calling Frank, the the level of customer service he provided was refreshing. He had the vehicle I was interested in pulled out and ready to test drive when I arrived, he made sure all my questions were answered and followed up with me after my purchase to check that I was still happy with the truck. I would absolutely recommend Frank and Bill Brown Ford.

This is my first time visiting Bill Brown Ford. It is the best experience I’ve had at any Ford dealer and this is my 10 new car car purchase or lease. The process couldn’t have been easier. Frank S. went above and beyond offering to deliver, getting me exactly what I wanted on a new truck, and making the process a breeze. Thank you! All the staff were exceptionally friendly from the time you walk through the door until you leave. What a great group of people Bill Brown has assembled. I’m a fan!

Make sure you read your 8 page contract when leasing a vehicle. If you choose not to stay with Ford, they will charge you $400+ in fees.The dealers and sales agents do a great job of skimming over that part when you initially start signing everywhere (Confirmed with others.)It’s is our duty as a consumer to read everything. Nobody’s fault but my own.With that being said, read your contract instead of listing to the sales person talk your ear off.

After leasing 10 vehicles in our family the past 10 years from Bill Brown, my daughter recently turned in her 2017 Escape lease but did not re-up into a Ford vehicle. She leased through GM this time due to continual engine light warnings that the service department could never fix and seemed to never take the problem seriously. The salesman never asked her why she wasn’t leasing another Ford vehicle and phone calls and emails to the Sales Manager (Matt Garchow) to review the reasons why have gone unanswered. Pretty shabby attitude. I guess Matt is too busy making commercials and doesn’t care about losing our business. Trust me, Matt - I will tell as many people as I can about this.

Been buying Ford vehicles for many years, first time at this dealership and will never be back. Our new car salesman needs a refresher on customer service skills, and management as well.

Always a positive experience at Bill Brown! John is great and always helps to find the best possible scenarios for our family. We have driven home our new vehicles the same day most times because of how efficient and thorough they are in getting paperwork completed. We have many Ford dealers closer to us, but we travel the distance to ensure great service!

This was my first time at Bill Brown Ford. My salesman, Frank, was nothing short of exceptional. We did not return to our previous dealership due to lack of responsiveness. Frank was accommodating from start to finish. My vehicle of interest was already roughly priced out before I got there. He made the process easy despite some obstacles on my end. I left confident that I got the best deal. I highly recommend Frank and look forward to working with him when it’s time to lease my next car!

I called with some questions about a new lease and if anything monetary was different due to the pandemic, and the sales guy I spoke with rudely asked if I was interviewing him for a magazine. I said No, I just wanted a couple of questions answered before I drive an hour to Livonia, because they have such a good selection of vehicles at that specific dealership. He rudely goes well come in and I’ll answer your questions. Safe to say I won’t be going to Bill Brown if that’s the experience I had just over the phone.

Great showroom to drool over while waiting for my Lincoln.

I have nothing negative to say. My salesman was amazing and after going to 5 total dealerships I was excited to finally get my first car!

We have been sales, service, and collision customers of Bill Brown Ford for over 25 years. Everyone of our contacts with them has been positive, effective, caring, and enjoyable. We have referred relatives and friends to them knowing that they would receive the same trustworthy and careful treatment--and they did. There are several Ford dealers in our town. Bill Brown Ford is not our closest dealer. They are our only dealer.

I bought my car here about 6 years ago and have always had a good experience- both in buying a car and in having it serviced. I brought in my car recently for a couple of issues- the air conditioner wasnt working properly and that awful whining noise Id been hearing was an indication that I needed a new transmission. Since I am not in a position to buy a new car right now, the dealership went above and beyond to help me keep my car on the road for a few more years. Every effort was made to get the repair covered under warranty, but when this was determined not to be an option, the dealership worked with me to reduce some of the cost of the transmission repair. The work was completed in a timely manner and I was kept in the loop the entire time. I was always treated with courtesy and respect, all of my questions were answered and I had a great overall experience. I picked up my car today- it was freshly washed and runs like a champ. I am once again highly satisfied!

Great experience with timely attention to detail resulting in two great purchases in one week. An Edge and a FusionWorked with Darwin Marsh and will be back as future needs arise.Truly one of the best dealership interaction I have had over my 5 decades of buying vehicles

Quick Lane was anything but...Made an appointment three days in advance in hopes to get my vehicle back on the road quickly and they promptly wrapped it up in 8 hours and 15 minutes. The staff was rude and they refused to look at all of my concerns. I was a customer for years and now Im considering something other than a Ford for my next purchase. What a shame.

Good. Salesman, not only honest with us, he saved us money, and we unexpedely got a hybrid, which is saving us money in gas.

My best sales experience to date...even with the shortage of computer chips and limited inventory, I was still able to get my truck for thousands less than MSRP and my salesman (Scott Daugherty) never once played the let me talk to the manger game or put any pressure on me to buy. I was very happy with the experience and I am so happy with my 2021 F-150 XLT Sport/FX4.

If youre in the market for a new Ford... This is the place you should go.Very courteous and helpful staff.... Shout out to my salesman... Chris Baxter... He got me all the discounts I was eligible for.Chris Baxter is the man you need to see if you want a Great Deal.

There isnt enough space here to tell you how wonderful Bill Brown Ford is.For the past 9 years I have been leasing my Ford vehicles through Bill Brown Ford. I would shop anywhere else. Bill Brown Ford is unique in todays world in that when you visit them it is like you have been away for a long time and you just returned Home. These people are beyond wonderful.You are always welcomed with a smile, (of course with mask on you cant see the smiles, but you can feel them.In every organization, there is always a Star that shines just a little brighter than all of the other Stars. In my case, its Tony Juncaj in the auto leasing department. I have worked with Tony now for 9 years. In fact, I just took delivery on a beautiful 2020 Ford Fusion. This will be the 3rd Fusion that I have leased through Tony. His knowledge and many, many kindnesses have extended far beyond what I would have expected.I like to call him my Gentleman and Scholar. All I have to do is to tell Tony what I am looking for and within 24 hours, or less, He has returned with vehicles that go far beyond my expectations. Hes amazing. If all of the salespersons in all of retailing were kind and helpful and Tony, I think that maybe the would be a much nicer world to live in.Congratulations to Bill Brown Ford for having such fantastic employees in there employ. It is a true JOY to shop at Bill Brown Ford.

Quality of service is good; late day appointments though, tend to drag out. It seems that if you make an appointment, there’s little urgency to get you in and out, if you’re the last guy scheduled. I don’t have time to waste, that’s why I make appointments. I wish there was commitment to servicing my vehicle at the exact time I commit to being there.

My wife and I had a great experience at Bill Brown Ford. Our salesman, Chris, made everything smooth and easy. We will remain loyal customers.

The service department did an outstanding job. I could not have been more happy with the customer service. My agent Martin Duda continually contacted me as the repairs and service progressed. Great personality, he gave me his business card for any future service need. Customer service is clearly Job #1 at Bill Brown. Well done Team.

We bought our veh from bill brown new and had bought a maintenance package also . And gave them all of the service on this veh . They have been a decent place to have work done besides a few issues but they have taken care of it . But my issue now is and this may be small but it should be addressed for other customers maybe also. The last 3 times they didnt wash the car and the last 2 times left my valve caps off the valve stems . This bugs me because we purchased this veh from bill brown and spent money with them on warranty also . Take care of customers and get employees to take pride in customer service . U had 4 porters on there cell phones when I walked in to pick up veh come on u would think u would at least get them to wash a veh then being on there phones .

I am forever loyal to this dealer now. Stan made my buying process the easiest ever. I was in and out with my brand new car in under an hour. (I filled out the credit app prior and talked about numbers over the phone, I live over 45minutes away and this made it easy) Their website was very easy to maneuver through and go off the prices. Im very satisfied with my decision of going through Bill Brown Ford

We just purchased 2 new vehicles (2020 Edge, 2021 Explorer) today through Dan Freeman, (Cody assisted) and the experience was flawless! My situation was a little complicated, but Dan made it happen. Very personable, knowledgeable and patient. Very cool dude. He has over 20 years of experience, and you can tell. So if youre in need of a vehicle, go to Bill Brown, best dealership in the world, then ask for Dan Freeman 😁

One of the BEST experiences I have had in leasing a new vehicle,,Bronco Sport.My sales person was the best,Keith Jewell,went over everything with me in the new vehicle and then some.Cant wait until 2 years to turn vehicle in for the Full size Bronco, l am sure it will be another GREAT experience. Thanks to all at Bill Brown Ford,,you have a customer for life.

Bill Brown Ford is the best Ford Ive ever been to they work with you and if youre AXZ Plan they make sure you get the best deal possible.

Rudy Cardenas far exceeded my expectations in helping with my new lease vehicle. After shopping a few other brands/makers and having sub-par customer service, Rudy went above and beyond and made me excited again for my new car. I would highly recommend Rudy if you are looking for a great experience and top notch service.

Stan Damer is the best. He helped me find the car that was right for me and for the amount that I wanted to spend. He wasnt pushy. He was very helpful

Easy and simple as always to do business at Bill Brown Ford with thanks to Tony a veteran salesmen at this dealer.

Love Bill Brown Ford. My salesman Mike Gentry always gets the job done.He is experienced, fast and efficient. Service department gets you in and out. No complaints total experience has been great. Stop in and see my salesman Mike I know you would be disappointed.

Electrical problems were diagnosed and repairs were made in a timely manner. Well done Bill Brown Ford.

I wouldnt take my f-450 anywhere else but Bill Brown Ford! They have the best diesel technicians in the state! I wouldnt trust my service with anyone but Aaron at Bill Brown Ford!

Really awesome sevice. Also Frank has been superhelpful with whatever issues I had.

Very comfortable atmosphere and our salesman was absolutely amazing in putting in a vehicle which suited our needs.

They had all their ducks in a row paperwork was all done no hold-ups selling staff was excellent financing staff great

Mike gentry was my sales guy and he was amazing! my insurance lady was in a bind with conference calls so i could not get insurance quotes but we did some rough numbers and gave me some awesome options. I had left work and even had my dog with me and i was welcomed right in so she did not have to sit in the car with the AC running. A+ service! FYI i went to feldman down the street in livonia and was treated like chopped liver on a plate... they were in such a rush to sell and the sales dude at feldman was like let me go ask finance.. hold on wait let me go ask? feldman was terrible do not go there!

This is the worst, most unprofessional car dealership I’ve ever come across. In short, sales person Darwin Marsh made a deal with my husband on a mustang that they negotiated on. Salesperson went as far as speaking with the bank to confirm that he had his loan, and sent him the purchase order for him to sign along with the copy of the title. He was supposed to drive up, trade in his current mustang, and pay the difference for the new one that the deal was made on. Once ALL of this was confirmed and ready to go.. Salesperson sold the mustang to ANOTHER BUYER the next day AFTER my husbands credit has already been pulled and check is IN HAND. Completely unprofessional and tasteless. This dealership does not care for their customers, only making a quick buck off of whoever has the money the fastest. Unreliable. And now he cannot get ahold of anyone. This dealership needs to make right immediately. Do not do business with this dealership.

This was my first new car in a long time, and my first lease. Working with Dana Prylo awesome. She went out of her way to make it a comfortable experience. Helped me understand everything I was signing and her knowledge of the Fusion was amazing. Will recommend her to everyone. Thank you Bill Brown Ford. This was a fun and great experience.

Service was great - I was a walk in. The work I had done was finished in a a few hours and the car was cleaned inside and washed. I used some of my Ford pass points to cover the costs. I would recommend.

Purchased a Ford Edge several weeks ago at Bill Brown Ford. Chris Miller, our sales guy was so helpful and patient. We test drove 3 different vehicles during our first visit. Then after making our decision, we came back to purchase. However, when we got there, we still werent certain and ended up going on 3 more drives. Chris was knowledgeable and made sure we understood differences between vehicles. We left with a Ford Edge which so far we completely love. Thank you Chris for helping us make the right decision for our needs!

We have been coming to Bill Brown for years, along with most of our family. I have been happy with the dealer and the experience has been great almost every time. Most recently bought our 2021 F-150 from Jeff Muntean. I ordered the truck in Mid-March, and it was delivered to the dealer in early May. Jeff had it tinted, cleaned up, and ready to go. We ran into an issue where FordPass wouldnt work, same with Wireless CarPlay. We found it before I left when I came in to sign paperwork. Jeff sent me off for lunch and got their sync tech to look at it right away. Unfortunately they couldnt resolve it, but it wasnt critical to the trucks operation, so I took it home while they called Ford Engineering, since all the tests were passing. Anyway, Jeff gave me a $50 Gift Card for the trouble.Fast forward about a month, and Ford got the issue figured out (delay wasnt the dealer, it turned out that F-150s built between late April/Early May had been programmed with a bad firmware for the modem, and it was causing all the issues for myself and others. Through this entire situation, Mariah (our service advisor) and Jeff stayed in contact and were very responsive. Mariah was especially outstanding, as Bill Brown has a text messaging option for keeping in contact with your advisor, and she was always friendly, professional, and responsive when I had questions.In the end, they fixed the modem with a 20 minute reflash, and everything is working perfect. It doesnt matter who builds the vehicle, stuff happens. But the follow through on service after you buy the vehicle is what really matters, and they went above and beyond both this trip, and with every vehicle we have bought before. I have never had them wave away concerns in service, and have always received vehicles back on schedule or quicker than expected.

Only lease my cars from there. I have had the same salesman for more than thirty years. Al Lyndsay hes the best.

First time here and the service was amazing. Kept me updated and took great care of me and my car !!! Martin was great!!! Found myself a new Ford dealership !!

We have been buying vehicles from Tony Juncaj at Bill Brown Ford for 25 years now. Yesterday we picked up our new 2021 ranger, as usual the experience was a pleasure and the vehicle is awesome.Tony always gives us the best deals and makes sure we are taken care of every step of the way, a true gentleman.Thank you Tony,M. Dunn from Westland

So even though we have been having so much trouble with our 2020 explorer. We have had it for two months and it has been in the shop twice . Same reasons and new reasons . Nothing like getting locked inside your car and not able to get out .I must say Chris in the service department is amazing he has made these stressful moments not so stressful thanks Chris !! I do hope this is our last time talking for awhile lol. T Olsen

Tony Juncaj is the greatest! I wanted an Explorer XLT and he took care of everything! He was fast, efficient, direct and honest! He was also patient and kind with my 4 year old when we picked up our new car! Best experience I’ve had getting a new car! Highly recommend!

Made an appointment for a checkup on my 2019 F150. Arrived on time and vehicle was taken care of promptly and cleaned and returned while I waited. Great service and made sure I was aware of all thing that were done and or needed.

Was not sure what I would buy when I went shopping for a Truck. Ended up at Bill Brown Ford and could not be happier. Great looking truck & best deal out there! Thank you to Bill Brown Ford & their Internet Sales Manager Stan Damer who made it happen and went out of his way to be helpful! My family and I will be back - thanks

The service is excellent but where is my rear camera? Ive been waiting months for this recall part! Its an important safety feature that I was intending to use whenever necessary. The loss of this safety feature is disappointing to say the least.

Gilbert Harrison is the MAN! Car was so clean I’m sure he left the sales floor and cleaned it himself. This was my 3rd Ford dealer I’ve visited this month in an effort to get a new truck. Gilbert not only got me a good deal but found me an f150 that exceeded my expectations. Mr Harrison stayed after hours and was willing to answer any questions I had. I think I found the Ford dealership I’ll be calling home from now on!

Chris Soutar was recommended to me by my sister. Chris is very friendly and knowledgeable. He also is very personable as well, interacting with my son while we were there. Unlike many other people trying to sell cars, he doesnt try to pressure you into a lease. He gives you the space and time to think it over. I would, hands down, go back just to have Chris as my salesman again. Thank you again Chris!

Keith Jewell is a great salesman. Very friendly, knowledgeable and got us a fantastic deal.

Bill Brown Ford has always been excellent service for me and my wife since weve been going 4 years we just help our son get his first vehicle from there best person to ask for is Marty.

I should have read everything when I bought my new Mustang GT besides the expanded Warranty they put in $1300 Bill Brown maintenance and $709 wheel contract. Will not do business with them EVER! AGAIN!

Went to Quick Lane for the works, couldnt go inside as usual but, they took good care of me and my Escape. Glad everyone is safe and doing the best to get us taken care of safely. Thank you!

I had my vehicle towed in for repairs. The service person who was assigned to me provided poor service. He gave me the run-around when I called to see if my vehicle had arrived (stating that I needed to call the tow company to make sure that they had dropped it off at the right place, as opposed to checking to see if it was there). Once it was confirmed that my vehicle was there, he said he would call me the following day with an update (which he did not). I left messages for a returned call. He didnt return the call, so I went up to the dealership to check the status of my car. His customer service was far less than average. I understand the fact that my vehicle is still being worked on, but I dont understand why its so difficult to give an update, informing me that the mechanic had not determined what the issue was with the vehicle. After all, he told me that he would call me the following day. I have asked to be assigned to a different service person. At this point, I have decided to patronize a different dealership in the future.UPDATE 12/24/20: I picked my vehicle up yesterday and drove it home. I attempted to drive it this morning and it wouldnt start. Its doing the exact same thing that it did before I sent it in. I sent it to the dealership assuming that they would be able to find the issue and solve it, but apparently not. Whatever they claimed to have done didnt fix my vehicle. I just paid $200 and my vehicle wont start again. I am so disappointed and frustrated with this entire process.

This was my first time using Bill Brown Ford and it went smoothly. The reason for me picking Bill Brown Ford was sales person, Chris Soutar. My wife and I have bought/leased 6 vehicles from Chris over the last 10 years and he has never disappointed. He is professional, respectful, has great attention to detail, and is always available to help, whether buying or leasing a new car, handing in an old lease, or helping to answer questions about a vehicle. We highly recommend Chris and will continue to use Chris regardless which dealer he is at.

Always a great experience at Bill Brown Ford! Great service and love my new fusion! Chris Soutar always takes care of us and would highly recommend going to see him for your future vehicle purchases!

We had the best experience leasing our 2020 Ford Explorer from Frank Succurro! Frank made the leasing process so quick and easy for us. He was very professional, listened to our needs and even personally delivered our new Explorer to us. This was hands down the best experience we’ve ever had at a dealership. Thanks Frank!

So Thankful to Frank Succurro for helping our son through his first lease process. I would recommend anyone who wants to have a helpful great experience leasing or buying at Bill Brown Ford Go see Frank! He’s your man!

Rusty was awesome. We sat down discussed what I was looking for, where I would like my payments to be and he made it all happen. Extremely happy with everyone involved from the follow up phone calls to the front reception. When looking for my next vehicle I will definitely put Bill Brown on the top of my list to start looking.

All of our visits to Bill Brown Ford for our family vehicles over the years have been great. Frank Succurro goes out of his way every time to make sure were comfortable with our vehicles and treats us like family. He personally delivered my sisters new lease to our house when she was recovering from surgery. He really cares about his customers and makes the process of purchasing/leasing a vehicle a lot easier. Were extremely happy with the service weve received from Bill Brown Ford and Frank over the years and appreciate having such a great and trustworthy dealership to go to.

We had a great experience buying our 2020 Explorer from Chris Soutar at Bill Brown Ford. Chris was super easy to work with and zero sales pressure. He came in to finish the transaction on a Saturday when the dealership is normally closed. He also drove out to my house to pick up some items I had forgotten. I highly recommend Chris and Bill Brown Ford!

I am really disappointed in the interaction I had with Bill Browns salespeople. The glowing reviews left me with fairly high expectations, but the reality proved to be quite different.I was very specific in what I was looking for when I submitted their customer intake form. I specified the exact configuration of vehicle I was looking for. I told them the exact terms I wanted. I even told them that I understood that some of what I was asking for was counter-intuitive (maxing out rebates while financing at an unfavorable rate).I was particularly clear in specifying that I was not looking for a lowest monthly payment. All I asked for was for them to send me their best out-the-door price, which, given Im an A-plan customer, under the specific constraints I provided, should have taken all of ten minutes. Instead, I got a bunch of information I didnt need and incorrect information about the rebates I was eligible for - because, unfortunately, none of my e-mails were actually read. Finally, when I pointed this lack of attention to detail out, I got a dismissive have a good day and best of luck.Im sure, given their location and access to inventory, Bill Brown will do just fine without me as a customer. But considering the economic environment we currently find ourselves in, is that really the message their sales team wants to send?

I have been dealing with Bill Brown Ford over 30 years. I have always had good experiences with this dealer both in sales and service. I would recommend this dealership to anyone. Keep up the good work.

Deceitful business practices. Beware of this unscrupulous business!

Enjoying my Ford Edge!!! BBF has taken the precautions necessary to ensure the health and safety of their customers. Yes things are uncomfortable right now, but better safe than C19 +.

I went to see a sales man here for a new truck because I just moved to the area and they are close, well I got there and he was very pushy and in a hurry trying to get me in a truck and not give me time to decide for sure what I wanted, Its a lot of money to spend you want to make the right choice needless to say I didnt buy from him and went to a different dealer. With that said I was happy with the service department when I had my wifes car checked out they went above and beyond so I will probably use there service department again.

I have had to take my new 2020 Fusion in for service 2 times already this year- touch screen/computer freezing issues, transmission issues and this latest time a/c issues with my touch screen reading -40 degrees. Both of the service visits required me to get a loaner car from them, which is both convenient and appreciated. Both times were during this COVID-19 crisis and I am pregnant. But, both times the loaner cars were not cleaned inside, therefore not sanitized either. I know this to be fact because both times I found the persons paperwork in the car who used the car before me and I actually took pictures of the mess this last time around. Plus, nothing was found to be wrong with my car during either of the visits except them updating my sync... still having issues with my trans by the way AND the porter pulled my car up when exchanging cars back and did not sanitize my car either. I brought this up to the service rep I usually go to and my sales rep and was basically just brushed off saying they would bring it up to the right people (clearly didnt do much) and at least I have a/c in the loaner car. I pay a lot of money for my car, which I purchased from this dealership that is almost 45 minutes from where I actually live. I am disappointed in their service, the way they handled these issues and the fact that I bought a car that has issues and nothing wrong can be found.

Service department won’t get back with me. Voice mail every time. Even when I was patched through to the service manager I got his voicemail. Never got a return call.

Excellent customer service.

I have gotten 8 vehicles from John Ballarin IV with great interaction and positive experience

High quality sales staff. Good pricing. Ford Fusion really a nice car. Staff who prep cars should be aware of correct tire inflation. 34 psi and not 39.

Cool people. Great atmosphere, good coffee, safe and clean. Frank took care of us and got a nice deal worked out! Will be back *in 3 years :-)

Best dealership experience, Bill Brown is only getting better.

My Flex purchase was a pleasant, informative an easy experience. Laurie addressed all our concerns an handled the obstacles encountered with our insurance company. Everyone at Bill Brown is pleasant, knowledgeable and professional.

Tony was amazing! We got our new car super fast! They were very clean and provided everything that we needed! We couldnt be happier with our purchase or our experience!