The staff were really friendly and helpful. They figured out what I needed, got those needs taken care of, and were extremely present to deal woth throughout. I will be returning to this Kay’s for my future needs.

Lilliana was super attentive and made the entire experience less stressful! If you’re unsure or just need a second (honest) opinion I recommend asking for her. Very sincere! I’ll definitely be coming back in the near future.

The staffs and manager are amazing! Really professional and polite. Im really happy that i went to this location. I found what i want and they took care of me really good! Thank you so much.

Besides the misleading from some staff, Nick did a great job taking the time to work with my order! I received outstanding customer service from Nick!

Did wonderful service for me. They polished my bracelet that I had, gave me a box and everything, no charge. I’m definitely coming back when I get my engagement ring :)

I love love love shopping at Kay Jewelers Lombard location. I always have such great service and the staff is unbeatable! Steven has such a great attitude and amazing customer service, he was so patient and helped me pick out the perfect ring. He explained everything so thoroughly and made sure everything was up to my standards. I highly recommend everyone to go to this location and ask for Steven and his staff!

Worst place to shop bad customer service from all workers including manager Steve quality of jewelry very poor wouldn’t recommend going here or calling customer service they do nothing . Necklace was a waste of time to customize can’t see names and nothing was done to correct problem

If you can request Steven To help you find jewelry I would HIGHLY recommend him!! He is very knowledgeable of the products and super patient with clients! I will definitely always be going to him anytime we go to Kay’s! He made picking out jewelry so fun and easy, keep up the good work :)

Amazing customer service.. I returned something I bought online and there was not a single issue. Very pleasant experience! Wow

I prefer India gold and other jewellery stores where I can buy 22k gold

Went in to get a little gift for my fiancé and got exactly what I was looking for! Steven helped out a bunch! He was extremely informative and seemed like he truly cared which you don’t get in most retail stores. I ended up getting the best piece I could get within my budget. I don’t think I would’ve gotten the same value if I went anywhere else so I thank you for that. I’ll be sure to come back again! Oh and of course my fiancé loved the gift ❤️.

Great deals for holidays and pretty bracelets

Dawn is amazing!!! By far the best customer service I have ever received!!!! Will definitely be coming here for all our jewelry purchases.

Theyre not social distancing. The staff isnt professional. I left. This location didnt get my business.

Service was good. Computer system was so bad couldnt even purchase a ring.

AMAZING CUSTOMER SERVICE. I went in to the Lombard location to fix my necklace and Samantha and Marlene were very helpful, they even cleaned my ring without me asking. Speedy and efficient service. HIGHLY recommend.

I love coming to this Kay Jewelers! The manager Dawn has the best customer service and is always extremely helpful no matter how busy the store is. She used to be at the woodfield mall store and that’s where I first had my experiences with her, and when she moved to Yorktown I now only come here for the amazing service I receive. I have been to other Kay Jewelers but no one has the customer service like this Yorktown does now due to her exemplary leadership. Wherever she goes is where I will go to continue purchasing my jewelry.

Very Helpful, and attentive

No matter what Kays I visit Andre provides superior service. He has great customer service skills. I travel to which ever Kays location he is at. No matter the time or place hes always the best. Try him hands down THE BEST!

Great Staff, went over Everything with us both and even recorded the Proposal..Unbelievable..Thank you Kay jewelers for helping me pick a Beautiful Engagement Ring👍👍👍👍

I would rather buy a ring at goodwill, at least I could go home with the ring.

I Always have a great experience I highly recommend to go with Carmen or Keilly super nice, funny and there customer service is always on point

Staff was very rude walked out today

Experienced the worst employee interaction at this jeweler yesterday 8/21/18. Fast forward a couple months I came here months prior to buy my husband a wedding band, the lady told me I could come in whenever to get my ring cleaned. I came here yesterday and when I politely asked for the employee to clean my ring, she said sure she then proceeded to ask where I bought it. Which was rude. The first time (when I bought my husband the ring) the lady cleaned it with a buffer machine which was loud, and when I went yesterday when the lady walked away and came back with my ring. I didnt hear the machine and I asked if she cleaned it, she said yes with chemicals. I simply stated I heard cleaner wasnt the best for diamonds she then responded with an attitude well this is how we do it. I told her she didnt need to have an attitude. She tried to curse me out, long story short the day working on 8/21/18 in Yorktown mall at around 5:30 PM with dark hair needs to get fired and I will never go to your poor service skills again, especially for a simple ring cleaning. ** I also posted this the same day however i accidentally wrote it for a different jewelery store in Yorktown, I deleted my holland post, this bad customer service interaction happened at KAY!!!

‼️DO NOT SHOP AT KAY JEWELERS, SPECIFIC LOCATION: YORKTOWN CENTER MALL & AURORA OUTLET MALL‼️I am not the type of person to write bad reviews on the products that I purchase BUT I have to tell others so that they can avoid the experience that my wife and I have experienced.My wife ordered my wedding ring on the 5th of October at the Aurora IL Location and received it before our wedding on November 1st 2016. WITHIN 3 WEEKS it was completely cracked opened in the weakest spot of the ring and indented in another area. So we took the ring back to the Aurora location, and they told us it will be ready by the 15 of December. When the ring was Finished we did not receive a call so my wife and I decided to take a trip to the store to see if our order was ready. David is the name of the store manager that helped us at the Aurora location. So the ring that he gave us was a completely different ring. 1) the ring was originally high polished with brushing over parts of the ring! When we got the ring back it was highly polished with NO brushing. 2) There was a crack where it originally broke. They call it an inseam but it was still broken. 3) The ring was light like plastic and had no authenticity numbers on the inside of the ring. ALL THE SALES ASSOCIATES DIDNT EVEN KNOW THAT IT WAS THEIR RING UNTIL WE SHOWED THEM A PICTURE OF THE ORIGINAL RING!!!So we took the ring to the store in Yorktown mall only to find out that the store manager there is the wife of the store manager at the Aurora Location. His wife Deena (or spelled) Diana was very defensive and took this matter very personally. My wife stated to her that this is not a personal issue and that Davids customer service was not as great as she believes it to be. My wife also informed her that David (Store Manager of Aurora Location) told us that the crack in the ring AKA the inseam is how its suppose to be. She was very rude and defensive in how she adressed the Issue. She also tried to explain to us that whoever Kay Jewelers pay to fix rings, there are multiple people that deals with the rings so something things can be missed. I personally find that to be and excuse and it looks bad on the company that there excuse is that they have multiple people handling your ring so things get missed! An exchange was offered but the ring that we were going to settle for, a balance of $291.17 would have been the difference that we would have had to pay. Needless to say we are not happy, and our business will no longer be there anymore.

Very helpful customer service.

Excellent Service