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Cell City
54 W Park Ave, Long Beach, NY 11561, United States
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Cell City
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i
Review №1

Mike helped me to find the correct charger for my new apple laptop and even helped with technical questions on making movies on my laptop! Very knowledgeable! Great place!!

Bi
Review №2

Been with them for yrs.. Best place to get your phone portable speakers ect... YOU WANT THE BEST CELL CITY IS THE WAY TO GO

Ro
Review №3

Excellent service. Been coming here for years. Bought new phone and accessories today from Sales Rep Devon. Great experience. Very helpful

je
Review №4

My Sons phone broke last week. I was dealing with AppleCare and they were no help at all. They wanted me to go into the city to have it looked at during this pandemic. I brought it to Cell city I was so impressed of how knowledgeable the staff wise. They fixed my phone in less than three hours and I was charged $38. So hands up to Cell City! Thank you so much, stay safe!

Mi
Review №5

Devon was so patient helpful and knew everything about all the phones he showed me and there were many l have come back today and he is teaching met use it.Thank you Devon for going above and beyond the call of dutyMichelle Long Beach

Mi
Review №6

Nice to have an independent phone shop. They can focus on what you really need instead of what large corporate promotion is going on. These folks are professional and knowledgeable. They can get you into the right product. I had an issue with the way my phone was set up amd they solved it for me providing an explanation along the way. Good stuff.

Ja
Review №7

Great service, good prices, and fantastic cust services

Ra
Review №8

Jackie and Devon were incredible! Got my screen fixed quickly and efficiently. There was even a nasty customer who came in wanted to get their data switched for free and they handled it so gracefully and professionally :) Will definitely be back!

Wi
Review №9

Great service. Received a free gift with the promotion when i got my brand new lg stylo 6 phone.

Al
Review №10

I have been there to repair the MacBook air and the technician has a very bad attitude so I decide to go elsewhere.

Sh
Review №11

Great service Catherine was great help thanks to cell city.

Mi
Review №12

Cheap parts and unprofessional costumer service. Screen cracked in pocket 2 weeks after install and they would not replace. Go here if you enjoy getting new screens monthly.

An
Review №13

I went in to get me and my girlfriend a new phone. I wanted to save money and upgrade from iPhone 6 to iPhone 7 and he had an Apple refurbished iPhone 7 and their own refurbished iPhone 7. I was a bit skeptical at first about my cell phone being good quality but I went for it anyway. Both phones ended up costing 1,020 I think to pay in cash. (After taxes). We have been using our phones and both are amazing. My phone looks and actually feels brand new. I’ve seen other stores resell phones but this is something else. He explained to me they are refurbished in a factory at another location. I didn’t believe it at first but now I am just so happy with my new phone. SO much better than my last phone. I did not make a bad decision. Seems like a legit honest business.8 am writing this review on my phone now actually. Also I have a certificate in IT and fr whatever knowledge I know there really seems to be zero problem with this phone. Battery life a+, screen a+, speed a+, cosmetic a+, camera front and back a+, everything is on point. This phone could had passed as new if it was wrapped in an iPhone box. Not even a scratch.

Wi
Review №14

I always have a great experience here with Sara. Shes super friendly, very knowledgeable, and extremely helpful. She does her absolute best to make sure I get exactly what Im looking for and finds ways to help me save $$. I shop here because she works here. It nice to be greeted with a smile and treated like royalty. Thanks Sara, theyre blessed to have you!

Ma
Review №15

Very helpful staff. Jackie assisted me in getting the right phone for my needs. Loving my new Samsung A10 E.Thank you Jackie.

Ti
Review №16

I brought my phone to get the screen repaired on my iPhone 7+. This review is on the quality of the repair. The screen is clearly less quality. Everyone I show notices the quality of colors is way less than the original. Now the biggest problem for me was that The screen is lifted off the phone more than it was and is not smooth to the touch on the edges . Because of this 3D Touch barely works anymore. The screen is not aligned straight. All in all the screen is fixed but I now have more problems with my phone then I did.

Ro
Review №17

Great place I got good service and great customer service

Ri
Review №18

Extremely happy with the great professionalism by Devon.

ja
Review №19

Nothing bad to say service was great great prices as well and very helpful

An
Review №20

They have great costumer service. I had a plan with one company and i was paying a lot of money but now Im not because they help me to change to a cheaper plan with a better company.. Im so happy now they have staff

AA
Review №21

Its nice to get GREAT SERVICE!Wanted to bring my phone to metroMy phone wasnt compatable.David gave me a better phone at a Great price.He gave me a discount on accessories & put screen saver on for me.I needed nyc#. He got it for me.Im ***** pleased I went there!!

Da
Review №22

Cell city has a great costumer service I really recommend you to go.thwre if you are looking for a phone they always ask you about with you like? What are you looking for? And they give you good prices.! If your are around you better come to this place.

Ph
Review №23

Very professional great staff. Highly satisfied

Ra
Review №24

Cell City is an excellent choice for your next electronics. David was informative and very helpful. I highly recommend his expertise.

Rh
Review №25

They were awesome very good

Mo
Review №26

Cell city is a great place. Staff always very helpful. They help with all questions. I rate the place. Five stars.

CR
Review №27

Good staff out there. Highly recommended. Very good service!

ep
Review №28

Excellent service. Staff is always friendly whenever I walk in.

Li
Review №29

Was very good at what he did was very much helpful also answered each and every question I asked also made me very aware of all the many promotions that was available for me very respectful.

Ja
Review №30

Fantastic customer service.. really makes it an easy processes to get what I want done here

Ti
Review №31

David is such a great salesman and helps me every time i come im left very satisfied

Su
Review №32

Superior experience. Very knowledgeable and friendly polite service. Saved me from a lot of trouble.

Al
Review №33

The best cellphone store I have visited!! Staffs are very polite. Thanx

Di
Review №34

The people are so wonderful and pleasant and extremely helpful and ready to assist .i really like them .i would recommend them excellent workers and know what they are doing.

Le
Review №35

Excellent service! They always try their hardest to help me out with any questions I have.

Ma
Review №36

Today I bought my first beautiful Samsung cell phone from Sara at Cell City in long Beach.....she was patient, knew the Business of servers services Etc extreme pleased with every part of the Transaction.

Gl
Review №37

Im very satisfied with when I come to this store they meet all my need I give them 4

Fe
Review №38

I had problems with updating my email on my iPhone. I came in and they were curtious and professional with helping to reset and update my mail. Thank you for all your help.I recommend this location for the service!

ed
Review №39

Always amazing service and help every time im here. David has replaced more phones than i count for me always with a smile

Ma
Review №40

Excellent staff. David was very helpful

Ki
Review №41

This place is amazing ..been coming here for many years . the people are very nice ..and very quick ...

Sh
Review №42

Came in got iphone 7 screen fixed for $170, which is MORE then apple charges and it broke again 1 week later. parts clearly are not apple parts and are second rate cheap!! their warranty is fake and service is terrible! GO TO APPLE, THIS IS A SCAM!

Ro
Review №43

Great experience, I highly recomend this place if you really want quality service Ive been to this store a couple of times to fix my phones always got the job done as promised the staff is really helpful knowledge and professional and really good prices.

Sk
Review №44

Great customer service..david helped me fast i will always come back to pay my bill and to buy my next phone.😊

Ma
Review №45

Very good service, I have been here since 10 years, I am always happy with their sevice

An
Review №46

I love their service. I am always satisfied with them whenever I go!

No
Review №47

Cellcity is always helpful. I recommend them to everybody.superb!

Ma
Review №48

THIEVES!!!!I bought a new phone for one price and it wouldnt take pictures; I returned to the store to find out why and they told me that in order for the camera to work, I had to purchase an additional card for $15.99.I said forget it - refund my money and turn my old phone back on.They would not - keep in mind the owner Nick was on the phone with the sales rep the whole time. Lying thieves!!See my BETTER BUSINESS BUREAU COMPLAINT below.Delivery Issues - The non-delivery of servicesProblem:About two weeks ago I entered Cell City in Long Beach, NY. My purpose was to purchase a new phone while DUPLICATING and / or INCREASING services from one phone to the next. I am not a technical person and told the salesperson that I want my new phone to do exactly what the old phone did and possibly retrieve email also is not too costly. The salesperson suggested I come back after he has had a chance to reprogram the phone because his system was down and he didnt want me to sit around waiting. I thanked him and left. I returned three different times to retrieve my phone however the store was packed and understaffed; I have very little free time in that my life has been destroyed by the hurricane. I finally found downtime in the store and retrieved the phone. I tried to take pictures and I could not. I returned to the store to find out why, assuming a setting needed to be adjusted or something. Not! It seems that in order for me to take pictures with my new phone, I need to also purchase an additional something card for $15.99 otherwise the camera does not work. I told him that no one explained this to me when I purchased the phone and that I had already spent more than I had wanted to on the phone. In raised tone, the salesperson continued to educate me technically on why I need this other card for $15.99 more. I reiterated that I dont want the card and that I cannot spend any more money; my first remedy was for them to GIVE me the card since they sold me the phone deceitfully. They (the salesperson in conjunction with Nick, the owner who was on the phone) balked at the free card. I offered another solution: take back the new phone and turn on my old phone and we all part as friends. They balked at that also siting the fact that I can only return a newly purchased phone within 7 days and that time had already lapsed. I asked whose policy that was and I was told thats just the way it is. They offered a discount on the card. I balked. I wanted to be made whole as far as services for the initial agreed upon price. They insisted they could not do that. I asked the sales person for his final word on the issue as well as Nicks (the owner), begging them to make me whole and not have to spend the time writing a letter to the BBB. The initial transaction was made in a deceitful manner, conveniently omitting MATERIAL, DECISION ALTERING information in order to facilitate an upcharge later on. Im disgusted, I left. I currently still have the phone without working camera.

Xi
Review №49

I have an iphone6s and my charging port got damage because I was not using the right charger so I left my phone in cell city for a few hours and I went to pick it up my phone was working perfect and taking charg. Because I fix my phone there they give me a discount on the original charger to charge my phone and not have this problem again. They were really nice to me

jo
Review №50

Great job cell city

Au
Review №51

Loved their services! I got a new phone in a very reasonable price.

ag
Review №52

I am very satisfied with my services I got from Sara she was very patient ad I appreciate thanks Sara.

Or
Review №53

Amazing service great people, David knows his stuff stop by and he’ll take good care of you.

Ta
Review №54

David was super awesome and very helpful! Make sure this guy gets raise!!!! Deff five stars across the chart!

Jo
Review №55

Excellent service very helpful setting up phone staff very kind.

Ni
Review №56

Theyre very helpful and knowledgeable. They go out of their way. They take their time witheach customer and always greets you woth a smile and jas superb customer service.

To
Review №57

Sara was excellent very helpful.Ill always come back to cell city.

Jo
Review №58

Excellent quality service and very professional, couldnt do without cellcity

Ka
Review №59

Just bought a new phone and got lots of help frim Sara! Very satisfied.

An
Review №60

Would recommend Cell City to everyone! So helpful and nice! Thank you!

Na
Review №61

I m really satisfied with cell city after I fixed my screen for my iPhone 6Its a good store !

Je
Review №62

I am satisfied with cellcity and also liked the idea for the coupon they used to lower my bill, and also the 2 ladies, always help me with watever question i have, also liked the ideas of upgrading the phones after couple of months, I am thankful !

Gl
Review №63

Sara helped me open Skype account when I can to pay my monthly cell phone bill...She was very nice and pleasant.....))....from glenn g/..long beach,..long island/ ny

Je
Review №64

Awesome service....Great people...Im always happy with the service that I get!!!

An
Review №65

Sara from cellcity is always very very helpful,its an awesome place to shop !

Sa
Review №66

Its an awesome store for cellphones, we got everything in one shot,phone, service, accessories,sd card .. they are really helpful !! They have huge collection of accessories.....loved it!!! I already recommended my friends and families...!

Ti
Review №67

I had a such a great experience. I would recommend this to anyone in town

Je
Review №68

Great place to shop around for accessories for your phone they have good deals-..!

Li
Review №69

Very helpful switching plans, excellent staff and service !

Ja
Review №70

I like their service, they are very easy to communicate and helpful

Am
Review №71

Very polite and helpful,customer service is great, I am fully satiesfied

Ri
Review №72

I find their quality of their service is above standard. They are best cellphone store i have ever seen.nobody can beat their technical skill sThey are truly google in the flesh...i will highly recomend cellcity

Ke
Review №73

I am very pleased with sara,she helped me and would recommend anyone for cellcity

Ti
Review №74

I really appreciate their work...keep it up

An
Review №75

Definitely it was a great experience I broke the screen on my Iphone i went to the store they fixed in less than three hours I got it back and its working just perfect; And also the prices are affordable and they have a big variety of accessories.

je
Review №76

Fantastic Service, Ive been with them for a while now.

An
Review №77

I am very happy and appreciate the help Sara did to me. I recommend cellcity to all people who are in trouble with their phones ! I have been coming here for years . thankx cellcity for ur good service

Je
Review №78

I was amazed when I went to cell city last week, its a great place to walk in for anything related to phone, they have multiple careers, and the plAns are pretty good, so I decided to switch from Verizon and definitely I Wil stop by in cell city because their service is very good....

An
Review №79

I m so impressed with cell city that I could not stop myself to comment, I love the people who helped me a lot with everything!!!Its a beautiful store and well organized,,friends plz stop by once and see how satisfied u r!!

Gl
Review №80

I love cellcity, i will keep going there all the time

Ga
Review №81

I found what I was looking for and they also teach me how to operate my phone properly

Ar
Review №82

Great job! I didnt buy anything but they still helped me to show how to use my cellphoneThanx cellcity

Ed
Review №83

Nice store, the staff is really good, great service they helped me and answered all my questions.

Ro
Review №84

Amazing service. Absolute pleasurable experience.

Ar
Review №85

Great service good experiance; I just got a New phone and I love it, they have prety much everything.

Ja
Review №86

Im glad that my phone been fixed in cell city they did a great job and it was fast work too!!!!

Mi
Review №87

Great place, best phone store ever, if you want a new phone i will always recommend this place.

Ne
Review №88

I like their service.they are helpful all the time

La
Review №89

I had a very good experience here. My sales person was extremely helpful

Ro
Review №90

Loved it!!!!! My phone got damage and I went to the store to get a new phone I had a really good deal on the phone and they helped me to retrieve all the information from my old phone it was just awesome!!!!!!

Pe
Review №91

Nice and big store, good customer service, great selection of cell phone accessories they have pretty much everything and for a reasonable price,Im a Verizon costumer but Ive been coming here for years now every time I need a case a charger or anything they always have what I need.

Cl
Review №92

Nice store is cool find everything you need at the same place.

Ro
Review №93

Outstanding, just superb in every way: patient,courteous, kind and extremelyKnowledgeable. Sara

Sa
Review №94

Hey guyz!! I would strongly recommend everyone to stop at cell city in long beach once, its an amazing place for cell phones Nd also for repair, recently I repAired my two iPad and my iPhone 6, it was done perfectly and have warrAnty on repair,moreover they gave me a tempered glass for free ..loved their service

Da
Review №95

Great service! All the time!! I have been dealing with Cell City for about ten years now.

Jo
Review №96

Nice store with good staffs. A place to appreciate!!!

Ch
Review №97

Staff was very helpful and met all my needs

Ju
Review №98

Got my Macbook pro screen replaced. They said it would be finished after a week until they told me, after 6 days, that the screws sent to them were not brandnew. So they told me they ordered a new one and had shipped overnight. I called the next day to check if theyve finished the repair.. they told me that the screws would arrive in a week!!!! so i told them id just pick it up and get it repaired by another store. but when i arrived at their store, they said the repair man left already and they dont know where he put my laptop. but since i didnt have another day to pickup the laptop, i just told them id just wait another week for the repair.After 5 days, they told me the laptop was ready for pickup. I arrived at store, paid the remaining balance, and took my laptop.When i arrived at home, i opened my laptop and noticed that the screen had some discoloration at the sides and a white spot was visible at the right side of the screen (as if the screen wasnt brandnew) I also noticed some scratches at the bottom part and a small part was chipped off...Since i bought my laptop from b&h, ive already put on a case.

We
Review №99

Fixed my phone there and havent had any problems since then, good service n great prices.

Ro
Review №100

Very helpful and priced right

Information
3 Photos
100 Comments
4.7 Rating
  • Address:54 W Park Ave, Long Beach, NY 11561, United States
  • Site:http://cellcitylb.com/
  • Phone:+1 516-897-6060
Categories
  • Cell phone store
  • Cell phone accessory store
  • Computer repair service
  • Electronics repair shop
  • Electronics store
  • Mobile phone repair shop
  • Money transfer service
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:Closed
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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