Perfect store to come to and get all your Verizon needs. Chris and Thomas are the perfect duo. Victoria was all awesome. Please keep this team here as this is a very valuable team to this store. Great experience all around. Thank you guys. Youve made my life so easy from here on out. Coffee on me team

Omar, Thomas and Jordan were excellent in providing all the necessary info for us to switch to Verizon. Thank you guys!

Exceptional customer service. Knowledgeable staff that goes the extra mile. Victra Verizon is 💯.

These guys were absolutely awesome! They went out of their way to help me. They also showed incredible patience in explaining how things work and helped find me some of the best deals. This is the store to go to!

This store is the greatest 👍nice and clean inside and I was helped by a cool & awesome guy Omar . He were very helpful and patient with me . Then solved the issue I had with my phone. I would recommend this place 💯.

The store manager chris was perfection. Went over everything with me and got me hooked up with all my needs. Come here to do business and i guarantee wont be disappointed.

I just want to give a big shout to omar & Chris.At the Verizon store in downtown Long Beach .These two guys are absolutely great .I cant say enough about them .There just great .Thank you both for your help.

Excellent and very fast service provided would definitely recommend this location for quick service

This store is the best. And its the best because of chris. Ive followed him for many years as hes the only verizon rep i trust. I highly recommend this location for all your verizon needs. Great oura in this store. Reps are very helpful and knowledgeable.

Chris and Omar were excellent. The best customer service I have received at any cell phone store.

After having an issue the District manager took the time to reach out to me and help facilitate the issue at hand. Couldnt ask for more in awesome customer service...especially coming from the district manager. 👍

Thomas is amazing!! I had such a complicated transfer from an awful service provider and Thomas was patient, thorough, and extremely pleasant to work with. Through no fault of VZN, I had to come back to the store 3 times and each time Thomas was more than willing to help and answer any questions. Hes a rockstar and I hope he sticks around for a long time because he offers some of the best customer service in Long Beach!

Very nice and good job 👏🏽

Jasmine and Eric has the best customer service I have ever experienced in my life that’s the best retailer Verizon store that I ever been to and I will recommend that you go there cause they help you out so much and they just make getting a cell phone experience 👍 great 👍

I erased my new phone instead of my old one. I absolutely panicked. I walked to this store. There were three people ahead of me but I waited. When it was my turn, I was completely made to feel at ease with Eric. He patiently took me through the process. He was much more efficient than the representative at another Verizon store who had initially set it up. He checked everything to make sure it was working when the transfer was completed. The store closed at 7:00 but he worked with me to completion around 7:30. He was extremely knowledgeable, very pleasant, and very interested in giving me his full attention. I won’t go to any other Verizon store when I have this “gem” at this store.

Jazmin at this location was great, she was great. We moved from spring to Verizon because it has better reception but it definitely has better customer service as well. Glad to be part of Verizon now!

My experience with Eric was definitely the best experience I’ve had at a Verizon store. Not only was he very attentive and professional, he was extremely knowledgeable when answering my questions as well as other guests questions in the store. If I could give 20 stars, I would! I will definitely be returning to this store for all of my future Verizon needs!

Eric the store manager is busting his butt trying to help customers while following covid regulations. He is kind, knowledgeable, and very helpful.

I had a excellent experience thanks to jasmine she helped me with every question I had and was able to do it in a timely manner.

Went in to order a new phone, Daniel was super helpful in guiding me through the process and explaining everything super clearly! He also showed me similar phones so I could know what to expect when it arrived. The kicker tho, he stayed after his shift ended to help others before and after me! Awesome service for sure :)

Good, helpful people work here. Shout out to Eric and Jazmin. And they take plenty of COVID precautions.

My experience was amazing. Eric was very helpful and polite.

Man the employees here at this Verizon were great... Eric, Jose and Jasmine went above and beyond to assist us.. Thank You Guys!!!

Brenda was very friendly and informative and provided us with wonderful service! Definitely coming back to this location more often.

Jazmine was awesome! Very helpful and knowledgeable!

Jazmin gave excellent advice and customer service on the phone, and she was friendly and efficient when completing the phone and accessories purchase in-store. Great experience at the Long Beach Victra Wireless store.

Eric was very attentive and helpful, the best experience I have had in a phone store. All employees went the extra step to make us feel COVID-19 safe/clean.

Lot better than T-Mobile. T mobile a cross the street was rude to me telling me I can’t look for the info on a perticular cell to fly my drone with, only certain brands can be used like I ain’t going to purchase any thing. The bucks toed right there and I let verizion get almost 400 USDThanks Verizon

Wonderful experience 10/10 Eric the store manager was both courteous and helpful! Definitely recommend working with him in the future!

The service there is great there always nice to me never had a problem and Id recommend them to anybody

Had a very great and smooth experience. Went in to get a new phone for my mother and I. As soon as I walked in was greeted nicely by the salesmen Daniel who ended up walking me through everything and making the new phone transition very smooth. Within a hour I left with 2 new phones, and accessories. Great job Daniel!

The service was excellent and she was outstanding as far as are customers are concerned Id buy another phone from her.

I would like to congratulate Verizon for such a great hire!Yolanda was highly professional, knowledgeable, and more than capable.I had serious concerns about my SD Card and needed a correct and informative explanation as to why I was having said issues.Yolanda provided expert customer service and technical ability.Im assuming she is part of the Verizon management team; if for whatever reason she is not, I believe as a former managerial representative, not having her in a well compensated management position is doing a disservice to your company.Thank you again for Putting me Back in the Game Yolanda!.

My phone wouldn’t work this morning. Not a god start to the day or so I thought. I went to Verizon and there was Daniel. He was super friendly, helpful, and knowledgeable! He really turned my day around. I am happy with Verizon. Great coverage, excellent product. But it’s the people you deal with that make a difference. Daniel made it a pleasurable experience. And a quick shout out to Jose’. He’s awesome too.

Got a new phone here from Daniel - super fast and easy. daniel was friendly and helpful!

Eric was very helpful in getting my new phone after my old one broke. Very fast, very quick, very understanding!

Had a great experience upgrading to the iPhone X yesterday. Ashley was really helpful, and finished the process REALLY quickly. The biggest wait getting all the stuff from my old phone onto my new phone, which is an automated process that she started while multitasking to get me out the door fast.Two years ago, I had a terrible experience at one of those mall kiosks that took HOURS. This was a much better experience. Not just from Ashley, but with the whole team. I didnt get the managers name, but he seemed like family right out of the gate. Ill be going back for anything Verizon I need in the future. Cheers.

Marcus is THE MAN! He went above and beyond in helping me out. I got the Google Pixel XL. I wanted the white model, but they were out. I left with the all black phone and they ordered the white model for me. Marcus gave me his personal contact info so that I could reach him if I had any questions or issues.The location is under new management, so you should disregard the older reviews. This place was great. Definitely recommend Marcus!

Ive been a Verizon customer for about 10 years now. This is my local store and I visit it about twice a year. Each time Ive had the pleasure to have Brittney take care of me. I am so impressed with her customer service skills. Shes kind, friendly, polite, efficient and always pleasant. Ive been to several other Verizon stores in the area but hands down this one is the best! Thanks Brittney for everything you do.

Marcus and Ms Gonzalez were amazing on Sunday. They spent all the time this old geezer needed to get a new phone and help my friends get new ones too. It seems in this day and age being kind and supportive of customers is a lost art. But they nailed it. Thank you for best Verizon experience ever in 16 years of being a customer

I just went to this Verizon store and had one of the best experiences ever. Staff was very friendly and knowledgeable. I bought a phone and a tablet for an amazing deal. No problems at all everything went smooth. I’ll be recommending this Verizon to my friends and family.

Excellent Customer Service DT Long Beach Verison

Alonzo was dope ! We got there at 8:40pm and the store closes at 9pm. He helped a whole bunch and was real patient and explained as much as he could. Even explained the payments and everything! Would come back to this Verizon ten stars out of five!

Very nice young man. Offered me services and went out of his way to help me.

We are very satisfied customers,On August 6th I had the incredible opportunity to work with Alex in your downtown Long Beach location both my husband and I were very gratified and most impressed with Alexs Acumen, professional demeanor and knowledge of both the product and promo opportunities.Because of his capability and handling our needs at the store we will return.Thank you for providing us the option to work with a member of your team like Alex and his quality of caliber.We will recommend this particular Verizon location because he is employed here.Mr. And Mrs Derrick Adams

Yolanda was professional, efficient, and detailed. It was great having her as a representative. We do not live locally but will be coming back for the great customer service!

Jose at the downtown LB Verizon provided great customer service.

Im I store my Verizon in Long Beach on 5th find my Verizon store in Long Beach California 90813 go

Looked up this store and didnt want to come in because of the reviews, but it is the closest store to my house, so I gave it a chance. Gabriel helped me out, he was very professional and knowledgeable. Answered all my questions and upgraded me. I will be back for the car kit for sure. Recommend this store, and ask for Gabriel if you want the best service

Tyrone was so awesome. He was able to multi-task without any neglect to any customers. He stays calm, pleasant and gave outstanding customer service to each and every one of us, including his co-workers. I truly believe that hes a keeper, and should be promoted!

Marcus, I am so delighted to have been helped by you! You not only helped me and my husband choose the perfect phones to fit our specific needs, but you did it with a smile and helping keep our rowdy toddler happy. You went above and beyond to make sure we were content and were attentive to any concerns we had. Needless to say, we switched from T-Mobile (which we had for 5 years) to Verizon. All thanks to you! I am big on customer service and you were quick to deliver! Thank you so much, we will be sure to return to this location!Note to everyone else: ASK FOR MARCUS!#LifeChanger

I am so happy I found Gabriel in this store, I needed help and he was my guy. He found a solution pretty quick and suggested an upgrade option for me, he also got me a deal. Also, was surprised how fast the transaction was, he made it easy. Recommend this store and Gabriel is the guy you need if you want it to be fast and get the best deal with verizon

I needed 2 phones right away and Danial made sure I got everything I wanted, needed and more I’m so pleased with the excellent service I received today!

Very friendly Romanos helped me with everything I needed with enthusiasm and even gave a great hummus recipe! Amazing customer service, definitely recommend this store.

Verizon always takes great care of me.

My experience at Verizon with Yolanda was pretty darn good she was very helpful and we really appreciated her courtesy and good attitude thank you Yolanda.

This location should not be open for business. I have been trying to deal with a situation with them since October 2016 and have yet to received any updates and or progress in resolving my issue. I call and they tell me that they will call me back and they never call. Ive asked to speak to the manager several times and have he is never available to speak to me. I have serious concerns with my account and to date the manager has not called me once to address my situation. I have been very patient, too patient and now Im realizing it. This is poorest customer services I have received from any Verizon store. Actually from any store. I am ready to close my account and take my business to a company that has enough respect to call their customers back. I do not recommend anyone to do business with this store. Go someone else where you will be treated as you deserve.

I went in for an upgrade on 6/7/16, Nicholas helped me out. He was awesome! He answered all my questions and concerns I had regarding the new phone and questions about the service plan. I was very pleased with his customer service! If anybody goes to this store I highly recommend you ask for Nicholas! Hes great!!

Came here to get a new phone and Marcus was extremely nice and patient with helping my boyfriend and I through the process.This was the BEST Verizon store I’ve been too. Go get your cool new phone from Marcus

Sonya that works here was excellent, she helped me with my iPhone 6s and was very informative and professional. Her customer service is why I love Verizon. Thanks again Sonya!

I was reestablishing service and it took an hour longer than it should have but Yolanda was awesome and I was about to leave but she worked everything out.

Marcus was very informative. Friendly and funny guy makes you feel confident in what your purchasing. Not to mention the great advice he gave us while getting my upgrade

Jose was AMAZING! Truly A+ customer service!

Yolonda is absolutely fabulous. I have never experienced the patience and know-how she exhibited during our purchase / education of our phones. Thank you Yolonda.

Went in for a Jetpack mobile hotspot and Tyrone laid it out crystal clear making sure sure that I got everything I wanted in a wireless plan. It went so well I actually ended up switching from AT&T to Verizon entirely right then and there. Plus there was also Marcus who brightened the room with extreme positivity. The teamwork with customer service in this place is spectacular.

Great customer service! Verizon didnt send the phone I ordered and Bismark helped me get into a phone. I would definitely recommend this location if you want to be treated like a valued customer.

Marcus is amaze!!! He made the process so easy! I will be returning to this store. Alex was helpful as well. We just joined Verizon and our first experience with the company has been wonderful! Thank you Marcus!!!

If I could leave zero stars I would. I called this location at 720pm on 1-27-19 to make sure I could be serviced as I knew it was late. The representative told me to go ahead and come after I informed him that myself and my friend were coming to start new service. We arrived at 745 pm the doors were already locked. A representative by the name of Muhamad unlocked the door, stood in the doorway, not allowing us to come in. He said to me “I don’t think we’re going to be able to do anything because it’s late and I don’t get paid overtime”. I have never been so taken back in my life. As a former CORPORATE Verizon Wireless employee I do understand that sometimes activations can take a while; however this is something we could have been told over the phone, not when we arrived with our children in tow. Then he proceeds to ask if we could come back tomorrow I let him know that we have pretty conflicting schedules and that’s the reason for the late visit. He tells me well unfortunately it’s too late. I walk away and he lets someone else in and services them. I don’t appreciate my time being disrespected by this young man that told me to come just to turn me away when he saw what I looked like. Shame on him. And as the daughter of a 25 year VZW retiree and a former employee myself I plan on making a complaint to outside sales and I’m sure it will reach the right ears.

Awesome little store, they had exactly what I was looking for and helped me get in and out in no time with the perfect phone. Marcus is funny and can make sure you leave happy, and they have a lot more than the modest display floor suggests. Go in & upgrade 👍🏻👍🏻👍🏻📱📱📱Thanks guys!

Very friendly staff and I was able to get what I needed done quickly.

Went in on February 4 to get my own plan and a new phone. I was on my sons and I wanted off his plan, new phone and wanted to keep my same number that I had for years prior to going in with my son. It would take too long to tell you how bad Joel..sales person...assistant manager messed up my account. Never returned my call and even the manager that I talked to on February 5, the next day was upset because I called asking for Joel so much. Any After many many calls to Verizon throughout this month I finally to Beth last week and did a follow up call today to continue fixing Joels mess refunded me close to 300.00 in charges that I should not have incurred. The only thing that Beth could not tell me was what the 194.00 that Joel charged me for in the store?????? Just called the store an hour ago, left a voice message. Lets see if I get a call back. Did not ask for Joel when I just called and this is a short version.

Gabriel helped me out. Made the process fast and easy. Very helpful and professional, got me a deal on pixel 2.

Gabriel helped me out, he is great, got my wife a deal and a jet pack for my laptop because we are camping and we need it. Come to this store and ask for him if you want to get a best deal and service

Thank you Yolanda and Verizon! Quick and easy and great service! Much appreciated!

He was very efficient, it was the best service I’ve had in Verizon since I’ve been with the company.i don’t speak English and he tried to speak Spanish as best as he could. he was very nice and polite. Thanks Alex Albarrán

Trash service, clueless staff, many await for other staff members to assist them instead. Avoid and travel to a verizon location. They are authorized by verizon, but are named VICTRA and have certain limits and authority.

Amazing customer service from this nice human. Thanks!

The representatives here were very helpful to my issues.

Daniel was very patient. My experience took forever. Thanks

Sonia was great . She helped me set up my insurance phone. Hooking me up with a new and better tablet for a good price .

I had an easy, efficient, well-informed time trading in my phone provided by the professional Tyrone. Thanks for making my trade in process the best it could be.

Been here 20 min watching on guy play on his phone while dping a data transfer instead of helping other customers. The other guy is educa ting a lady on every single thing cell phone related while doing tech supports job. While a paying customer is about to walk out.

I value customer service and Im highly dissapointed with the three gentlemen that were working at that time. As I entered the store I was stared at rather than greeted. The three gentlemen appeared to be very lazy as evidenced by whispering to each other, debating on which one of them was going to provide me service. The overall experience was poor and unprofessional. But I wont let this horrible customer service stop me from being a Verizon customer.

Easy process and friendly staff

Great place to get a phone. Ask for Marcus he will help you with anything, hes hilarious and cool.

This store is the worst!! It is not an actual corporate store which means they have different prices then advertised on line. The employees are not professional, and the manager by the name of nick is the most rude unprofessional customer service representative I ever had the experience of encountering. I advise customers of verizon to avoid this store at all cost and go to a corporate store, you will be glad you did!!

Marcus has done an outstanding job helping me get my phone on line!!! Two thumbs up

The sales associate very friendly and helpful

Gabriel is great. Very helpful and knowledgeable. Recommend him for sure.

Customer service was greay

Marcus was my sales rep at the Long Beach Verizon store on 5th Street. He was outstanding and provided exceptional customer service. Verizon needs more gentlemen like him.

I arrive in Long Beach having left my phone at home. I looked on the Verizon Wireless website and they have a phone advertised at $144. I ran, actually put on running shoes and ran (I dont like to run) 2.5 miles round trip only to have these bozos tell me they wanted $300+ dollars for the phone that was advertised.I called Verizon corp and they can do nothing because this is a franchisee not a corporate location.Moral of the story - DO NOT SHOP HERE, they can do whatever they want, sell you a program at more than double the corporate price.AND Verizon - Why in the heck would you allow these cowboy operations to degrade the Brand that you spend hundreds of million on each year???

Marcus gave me the experience at Verizon ever he was very helpful and took his time with me to make sure I understand outstanding job to Marcus!!!!!

She was fabulous was a wonderful help and very kind need more workers like her thank you

Went in to get phones for my daughters. Was told i could save money upgrading my husbands and my phone. Constantly being told the Phone my daughter and i was offered a moto x was a 33 gig phone. In actuality only 16 i was charged 4 G essentials which includes setting up email voicemail screen protector and tutorial of phone 4 times and additionally charged for two more screen protectors and two accessories cases. So the salesgirl never even charged the phone. All the phones were nearly dead and my back up for contacts failed so no 4g essentials was ever provided. I am a truck driver and had to go back after complaining and was told lies. I personally visited and was given more lies. I had to call twice when repeated told Ramon the manager said he would call me. So now i am offer a refund which i am going to pick up when i am back in California on may 15. By the way they also increased my bill by $75 so if you are looking for a phone go to an authorized Verizon retail store. I reported this place to verizon and they are going to launch an investigation.

Fantastic store, employees are very professional and generous, I would refer family and friends to Verizon

Very good service from Daniel!

Ive had a couple experiences there and both times, the employees were dismissive and unknowledgeable about their products. I came in asking for information on purchasing a voucher for an Moto X customization, and the employee called someone else to make sure its actually real. Calling your customer a liar isnt a good way to keep business.From what I understand, this store is somewhat like a franchise in that it is separate from Verizon. They dont carry the latest phones or get trained on the latest deals or Verizon policies.

I called to get information on plans and I was told they cant talk to me because they have people in the store and she hung up on me.

Driving 20 minutes. I was asking for any prepaid phone. I know they are having this kind of service. But they didnt know what I am asking and were trying to put me on the second contract that I allready have with them. Weird people. Dont come here. You will waste your time. And by the way. They were trying to send me to any radioshack where they also sell verizon phones... Horrible service...