I love this store! Amazing customer service! The guys that work there are so kind and helpful!😊❤️

Out of the dozens of UPS Stores I have used in the PNW, this one by far lacks the customer service of any. If I could rate negative 5 stars I would. It is unfortunate that some are simply polite, yet entirely unhelpful - or maybe just lack the motivation to help without contempt, and are able to stay employed.

Politely took a red dot sight to have it shipped from here and was refused service, said that they did not ship gun parts. It can be used on a wide amount of things from airsoft to paintball to actually being used as viewfinders on cameras. What a waste of my time.

Weve held off on giving a review since we dislike giving bad reviews, but after four attempts to mail something from here in the last 2 years, it was obvious there is something wrong. Weve used UPS stores all over the country and have never not found an option with them. Theyve always come up with something that works. Four tries and each time there was either no option or the option was comical - not in the fun creative way. First time was for my husbands business and they said they couldnt deliver to the particular place, although FedEx could (and UPS picks up from his office and delivers to this same place). Second time they couldnt ship a certain item that weve shipped for 10 years from all over the country. The third time the line was so long it wasnt worth the wait - went to the Kelso depot; no line. And the fourth, shipping a small envelope overnight 4 hours away would take 4 days and cost $45. USPS could get it there in 4 for $7. If its just shipping you need, go to the Kelso UPS depot, they found an option last Christmas and were extremely friendly about it and we havent seen a line there yet. On other things, their people arent overly rude or super pleasant. Parking lot is difficult (not their fault but a heads up if you have a bigger vehicle). And there is usually a line, often out of the door. Expected at Christmas, not so much at other times. Just not the same experience weve had at all the other stores.*EDIT*We upped our review because the owner did reach out and we did forget that we had one package - pre-labeled, that we were able to drop off there before our last attempt. We appreciate the owners effort in reaching out. Well still be using the main hub. Less of a wait, and were more helpful for our needs. Try this place. We know there are people who are very satisfied. This is just our experience.

Be careful, Amazon Prime Members, if you purchased two of the same item and attempt to return them. This store will try to sell you a bag or a box. Instead of helping you get another shipping label from Amazon. Finally, the woman clerk...helped me sort out the issue. I entered the store 3 times spoke to Amazon customer service twice, 3rd time entering the ups store I kept Amazon customer service on the phone. Amazon spoke to the clerk and finally, she completed the return. Also, this store made me wait in line each time. Not a good experience 😒

The staff here is exceptionally friendly. They go above and beyond to help customers. Also, notary here is not expensive and the person is super helpful. I was very impressed with their service and I think that if you have your choice of UPS providers in Longview, you should choose this one over the others.

The line frequently is long and it seems like they dont always prioritize to accommodate what is happening at the moment.

The staff at this location are always helpful and go above and beyond. I’m never disappointed when I need to use their services.

If they can be less than helpful, they will be.

I love this store. Always good customer service, and never an error.

Helpful staff easy to drop Amazon returns and a variety of other services. The only inconvenience is the small parking lot as this store has outgrown its location

Easy and fast service. Except some people dont respect the 6ft social distance 😏

They were really busy. The line moved fast and the employees were pleasant despite having to deal with rude customers not wanting to wear a mask! I loved the sign on their door; We wear a mask for you so please wear a mask for us! This is a small business and they deserve to be supported by us.

Ive been to this particular store multiple times and it was always a pleasant and easy transaction. Last time I had to return 2 items on January 4th, it went the usual way. 2 weeks later Amazon has not gotten the package and the tracking they gave me for each package showed it hadnt let the ship. I went back in om the 16th/17th I believe. I spoke with a tall, dark-haired man and asked why its showing my package hadnt been shipped yet. He told me that they have 15 days to ship it out. I told him Ive done this before here and its never taken more than a day or two for it to show it was shipped. He tells me, no, its always been that way, they have 15 days to ship it out and that its likely there (pointing to a pile of Amazon packages to the end of the area behind the counter in what would be my right). I told him Ive never had it take that long to even get my refund, let alone have it leave the store. He stated things take longer because of the holidays however they have 15 days to ship it and thats the 19th. As I walk out he raises his voice and says, LOUDLY, have a nice day!At this point I could tell I wasnt going to get anything else from him so I just turned around and walked off. I called Amazon when I got home and they, in no uncertain terms, said that was absolutely not true. They have 7 days from the time they receive the package to issue refund and they dont know where hes getting the 15 days to ship.I called back today, the 21st, and spoke with a lady and asked why it still shows they havent been shipped. She said the tracking numbers they give dont a tally work for tracking the packages (oddly the tracking theyd given in all other transactions for Amazon had worked). She claimed I had to hear gum wrong and that Amazon has 15 days to refund me (not what Amazon said to me) she said she doesnt know why hed say that and I MUST have misunderstood what he said. I said, no, thats word for word what he told me and she should be able to check her cameras to see that he did say that. She proceeds to stop listening to what Im saying and place the blame squarely on me for what he said. I misunderstood, he didnt say that, its just miscommunication. I told her its no miscommunication, thats exactly what he said. I said, so he lied? She goes on about why would he lie? That makes no sense why he would lie. YOU mustve misheard.So, this was my joyous experience dealing with the UPS store #3032 in Longview over the holiday rush. When they have an employee lie, give false information to a customer and then they blame the customer for their mess-ups, its really, really unprofessional and shouldnt be excused. It would be one thing if theyd be like, we were swamped and he gave out wrong information, Im sorry, well try to make sure he doesnt do that again, that would be acceptable. Im sure Amazon will fix the UPS stores mess up on their end. But to just deny, gaslight and blame the person who was literally given false information and lied to, in front of other employees and customers so I KNOW there are others who witnessed this, its just not acceptable.I tried to get this made right quietly but the call today was the last straw. I dont have a lot of avenues to get this fixed but Im at least going to warn other customers about how they handle it when an employee behaves like this.

The UPS store has lost 5 of my packages now. Yes, really five packages! The store is under new ownership and they have no idea what they are doing. I never had a problem having packages sent to this location as a pick up point until the new owner took over. The scan says the person at the store is accepting them, but they have lost them all. The best part is, the total lack of customer service. The only help I got was “Oh well, we don’t have it!”

Showed up at closing time and received a happy greeting from Sujan. I dont ship things, ever. Just had to return a camera that I bought. It arrived broken. So I had a handful of boxes, and incomplete packaging, and camera, and paperwork, and Sujan took it all and handed me a receipt. Easiest interaction Ive ever had. Wonderful service.

Quick, friendly, and safe. You should totally add AC to the building, your employees deserve it! Other than that, great service.

Levi assisted me over the phone and within 45 seconds of dialing the number my question and worries were answered and resolved. I called a while back too and was helped quickly and everyone is very informative and knowledgeable. Clearly a great crew at this location! Do your mailing here!

I shipped something from this location with insurance. The UPS driver along the way to the packages destination damaged the package. I have been going through the ringer with UPS trying to get the insurance. I was first told when I called in that they needed to speak to the shipper, after i identified myself as the shipper then they transferred me and only wanted to talk to the person I shipped the package to. They refused to take any consideration of the damage and only wanted to know what type of cardboard i used in my shipment of a wooden speaker enclosure. The charged me an additional fee for shipping after it was delivered saying that my weight was wrong, then denied my insurance. I opened a second claim and then they took the package back to their insurance processing center, charging me for shipping again. While the package was at their processing center they did not open it to inspect for damaged instead they just shipped it back to me denying the insurance claim the second time. When I received the packaged back it was damaged even further again from their shipping and then a week later I got another bill (the fourth one for this shipment) saying that my package was larger than dimensions entered when shipped. This part was fraudulent because when they shipped it back from the customer it was missing all the foam padding, it was 2 shorter on each dimension yet they charged me for packaging that was actually larger than it really was. At this point I tried to contact this store which I shipped the package out of via facebook and they never responded. I then called back again to the UPS phone number to open another insurance claim which then they opened and then called me back a week later saying they would have a decision by end of that day. I never heard back from them again, completely ignored. All the while I rebuilt the customer speaker enclosure for my customer and shipped it through FedEx and it arrived without a scratch.I then contacted BBB the better business bureau to open a case for mail fraud in which UPS corporate contacted me they said that they reviewed the claim and apologized heavily saying this would all be taken care of. I told them I wanted the cost my merchandise replaced at $450 and the shipping costs of all four charges refunded of $150 and they said that would be taken care of. I did all the paperwork, submitted the receipts and then got a phone call back from the insurance person who said they would only reimburse me for $350 of the $450 merchandise and the $150 of the shipping charges, I reminded them that the shipping charges were part mail fraud. They refused to refund my card account that they had no problems taking the money out of four times, instead they said they would mail me a check for $500. I just received the check, it was for less than the agreed on amount. I got a check for $420 which is also made payable to the wrong name. I called UPS corporate back to speak to the guy who promised me this would be taken care of, he apparently had just stepped out for lunch or something so I had his secretary take my name and phone number to return my call. It is not the weekend and I have not heard back from UPS.So just a warning to any other small business owners out there, UPS does not care about you and they have been an absolute nightmare dealing with the try and get them to pay me out on my damaged merchandise. First they automatically denied my claim stating they could not contact my customer (which they actually did contact him and never followed back up), they charged me several times including some fraudulent charges for dimensions which were not true, and then put me through the ringer with dodging me, not getting back to me, and them making false promises that were not followed up on, all to then lowball me on the insurance amount not once but twice and then put the wrong name on the check they mailed me.If you are a small business owner like me then beware of UPS they will only use their position to take advantage of you. This has been going on for over 4 months.

Poor staff, poor communication, and a decided lack of professionalism hinders a quality experience at this store.

Its great that I was able to get my document notarized, prepare my package along with a return lable and package all in one stop. All 3 employees were extremely helpful and friendly.

I returned about 6 items i had ordered from Amazon venders.They never received the packages. I lost my receipts and this business wouldnt help me with reprinting the receipts so I could place a claim. Never had this happen until they changed owners. Not impressed at all. Will not go there again if I can avoid it

Great as usual!

I have always had the best service when I go in to ship items. Staff is kind and courteous and eager to help. Id go nuts if they werent available

The people there are so helpful and patient. Even though the lines are often long now, they never hurry a customer. I appreciate that.

I have always been treated so cordially at the UPS store. They are helpful, for instance if I dont have the wide plastic tape, they will tape it up for me so it will arrive at the destination safely! Very courteous group of employees!

I enjoy google immensely, it seems to me that they do the best they can to make me a happy user. There doesn’t seem to be any problem with security and all my questions when asked seem to be answered properly! Thank you Google.

I have used the UPS store for many years and always have had a good experience in mailing packages and mail. There has never been an error in shipping from this store. The employees are kind and helpful assisting you with the packages and mail.

Every time I use the services of this store, I am pleased. They are friendly, efficient, and calm, even in the midst of computer problems or huge crowds.

They told me I wasn’t allowed in the store without a mask even though their signs says exceptions are made for people with medical conditions that prevent them from wearing a mask. A UPS driver asked if I have paperwork to prove I had a medical condition.

Fast friendly staff great place!!

EVERY time I use their website to order prints of documents, I pre-pay & am given a time for pickup when the documents are ready. Without fail, every time I come in, they haven’t even looked at the request, they havent printed anything. This isn’t once or twice. They’ve done it at least 4 times now. But they are the only printing place in town so I’m stuck with this terrible service

Keep up the good work!

I would like to say that this ups store has very helpful employees. They answered all my question and provided me with excellent service! I highly recommend them.

I have had a mailbox at this store for more than six years. It is my primary mailing and shipping address, and I receive several package deliveries from various carriers that do not use Post Office box addresses. It has worked very well for me. The staff is friendly, knowledgeable and efficient. I will keep using them in the future.

Package was delivered very expeditiously. Very pleased

Would have felt more comfortable if UPS clerks were wearing masks as I was.

Great customer service here. The staff are always friendly and cheerful, and the store is always clean. Great place to ship your packages or get a personal mailbox that provides a real street address instead of a PO BOX #.

The prices seem high to me, but it has more hours of operation and is closer than the UPS hub in Kelso. The extra convenience has extra cost. Thats fair. The USPS offers the best shipping prices, but is neither fast nor convenient. The UPS Store is the fastest most convenient option. Just dont ever buy a box or other packaging materials from them because they will rob you blind on that. If you package yourself at home, then bring package to UPS Store, they will conveniently ship it for you at a price that you can swallow.

We have been using the UPS Store for a very long time and the employees are always friendly and helpful with our needs. I appreciate the emails to notify me when my packages are delivered. It helps solidify our shipping needs. I miss Rita though! Thank you UPS Store!!

These guys are always friendly and take care of business! The wait time is generally pretty short, and the easy in and out location in the middle of town is the best!

Everyone who works at The UPS Store is always friendly and helpful. Even when there is a line of customers, the workers are fast and efficient and there is never a long wait.

The staff at this location are always very professional and friendly. Highly recommend them.

It’s christmas season and we just shipped 2 packages at 5pm at rush hour and the girl who helped us has been working non stop without a break since the store opened and she still smiled and was in good spirits . Amazing.

I have been using UPS since they opened the store on 15th, and have been happy with their service and prices, but today they had someone working the registers that was obviously unqualified, and they had no one to monitor her work. I tried to send a package that weighed 10.9 ounces, and she said the shipping charge would be $33. Two of the people behind me said That is ridiculous. I agreed and walked out. I went to the US Mail service in Kelso and was charged $8.12, and that included packaging.

Whenever I have to ship something off by UPS service, this is a location I stop by instead of the UPS location in Kelso. The girls are nice and they offer many services at the UPS Store in Longview. PO Boxes for rent, copier services, fax machine, US Postal services, PO Boxes for rent, they sell greeting cards, miscellaneous office supplies, shipping supplies and more... I appreciate the fact that they have many services they offer 2ship off whatever needs to be sent off to wherever. Good customer service by Hannah. Thank u!

Website said $40. Store said $200. Thats false advertising to get me in the door friends.

We wanted to pay over the phone for my mother-in-law to ship her things to North Carolina. We called ahead to ensure that we could do that before she arrived: first employee said that was no problem, then when we sent her down there to go ahead and do it the next employee hassled us saying we couldn’t pay over the phone. Well, after we finally worked that out and did pay...We get a phone call the next day saying that we didn’t pay enough because all of the things we had paid them to pack, weigh, and box didn’t fit into the box they had planned. This is absolutely a training issue with the weekend employee, who should have figured it out herself by either making a note of it for Monday and shipping the items, calling the manager today, or even calling the owner.I am a regular UPS store customer, I’m friends with owners in my home state, I have a business account and local mailbox with the company, and I have never dealt with such incompetency. I have never had a business force me to pay more for something that was their fault, and I have never had a UPS store mess up their original shipment quote.My mother-in-laws breathing machine is in this shipment, so I was forced to pay more anyway since the only solution I was offered was to wait for a manager on Monday and I do not want to risk it not arriving in a timely manner.Next time I am in Washington I will drive farther to avoid using this store: I usually ship a suitcase home from business trips with UPS but will never use this store to do so.Awful.

Had great service. If it would take a few minutes more I could get to know the people helping me

They have been a lifesaver over the many years that I have used them to take care of my mail while I travel.

Always friendly and professional service. Could possibly use more staffing, as the business is a very very busy store. Sometimes lines out the front door.

Always very nice, helpful and professional.

Came in after scheduling an appointment for a notary to get a Visa application squared away. Got there, and the staff refused to notarize the form after they saw what it was I asked them to notarize saying they weren’t comfortable with it and falsely claiming it was an international form. 0/10, will never return here again since employees can’t/won’t do a simple job.

I faxed an item and went through easily and got my confirmation quickly

The UPS Store in Longview has been my go to place for copies, mailing packages, stamps, notary services, greeting cards and a personal mailbox for thirteen years. Always helpful staff, quick service and knowledgeable assistance in the jobs I need performed. Their location on 15th Avenue is convenient and always has parking available. Great business which I recommend highly.

I was suppose to receive my package today by 2:15 pm according to the ups application. I paid this company to deliver my package to my home. I was told by Courtney (at the location on 15th) that they couldn’t deliver. No refund of shipping payment.. I have to go pick up my package, even though I paid for expedited delivery. I will never use UPS again. Every time they conveniently can’t deliver. Why should I pay for a service that isn’t provided?

Very helpful and friendly staffs. One stop shop for all your shipping needs. Notary, mailboxes, printing and small business solutions also available.

It seems some people write online reviews only when something goes wrong. I hope to redress the balance and post a positive review here. I have gotten nothing but exemplary service from the folks at UPS Store in Longview! They have always been friendly, especially during this stressful holiday season. Keep up the good work, ladies!

Always great service!

I have used the services of Store # 3502 for nearly four years and have found their service to be consistent and dependable and would recommend them to anyone seeking reliable and economic handling of their mail

Everyone was very friendly and helpful.

You all all wonderful, always happy to see me, fast in processing my packages to ship out. couldnt do it without youThank you

They went out of their way to help me get some very important paperwork done quickly

Called up for pricing and received a polite Can you please hold? I said yes and 15 minutes later without hold music or an associate checkin I hangup and call back. Again a pleasant hello followed by can you please hold. I reply with Ive been holding now for 15 minutes and am curious how long its going to be. Associates response, I dont know followed by a long pause then can I take your name and number and call you back.Go somewhere where customer service is still important.

Waiting line was long but it was the Holiday season, but the the crew was polite, professional, friendly, and knowledgeable. Over all great job guys!

I had six packages that were supposedly delivered today at 4:30 this evening (as your reliable package tracking said) & they are no where to be found. Really dont know how hard it is to deliver a package to the right house, but it must be pretty damn challenging. Not happy about this nor do I appreciate your workers carelessness

Desires went out of her way to give excellent customer service!

Even though very busy evert one is great and very helpful. I highly recommend this store.

This store is so convenient--helpful staff and rarely a line.They will take packages for USPS and give you a receipt, with no charge, so its great for returns of any sort, as well as mailing packages.

Ive always been treated well and in a timely manner. Professional folks with a customer service attitude.

They are where I go when I need something faxed or copied. A friend of mine set up a po box here for her mail, it is more secure for her, and not expensive.

Ive had a PO Box here for years. Brenda, Rita and the rest of the staff have always taken the best care of my shipping and postal needs. I highly recommend them!!

The service at the Longview UPS store was the best ever. Every time I came in they recognized me and solved my package return problem. Thank you for being there. Kay

This is where I mail everything off at cuz theyre quick and friendly!

My shoes were delivered on time. What more can I say!

Fantastic people work here! Very helpful

The glass lamp shade arrived on time and in perfect condition.

Always polite and staff work fast to move the line in store.

Out of town a lot, they forward my mail, and do it efficiently.

Very helpful in getting my package label printed and shipped.

They left a package which required a signature, without one, which resulted in my package being stolen. Nothing is being done about the situation and I have a pay for a completely new package.

UPS store staff are consistently helpful and professional. I have mailed multiple packages from this UPS store and have 100% satisfaction in the services I have received.

Had a bit of a mix up with a package delivery (on my behalf) and both associates I spoke to, one at the UPS store and one at the facility in Kelso were amazingly polite and so willing to help in anyway possible. They were both really great!

I came to pick up a package that was supposed to be delivered to my house. No big deal. Showed up at 9am on Saturday and no one was at the location. Hours of operation posted are 9-5. Waited 30 minutes and still no one to be seen. Super unprofessional and a waste of my time. Not to mention, while waiting several other people showed up to drop off and pick up their packages and left irritated.

So convenient, so complete, for mailing, copying…cards, & supplies of all kind. Very favorite go to post office plus. Staff is always helpful and pleasent.

Lady with red hair. Extremely nice and helpful. Nice be able to walk out with a smile. Thanks you....

Best service a person could ask for. Little or no waiting time either!

Friendly and helpful. Good service.

Always helpful & friendly staff

I enjoy the convenience, friendliness and courtesy from the UPS Store in Longview.

Quick and friendly!

Tried to get information online; fail.tried to get information by phone: fail.Just bring your documentation and well see if you can get a PMB. 6-year customer of another UPS Store mailbox, NEVER had trouble. Guess that other store knew about customer service.Signed up with indie mailbox rental outfit; they really want my business!

Service is always friendly and very helpful.

The staff was very helpful and nice. :)

Closed on a Saturday when they say they are open. How convenient.

I went to mail a package completely stressed out of my mind and a lady named janis help calm me down get my head thinking straight and help me get my package ot were it need to go on time when I wanted to do overnight shipping she said it would have been a waste of my money because I would ended up there on Saturday nobody was probably going to be there ty Janis for helping me put an end to a stressful situation with HughesNet and get my package to where it needed go

Had one question, I just needed a yes or no but instead they put me on hold for 10 mins and then hung up on.

Always satisfied with the service and customer service excellent.

Consistently friendly and quick service!

Attempted to call multiple times and verified their number on the website but someone picks up and immediately hangs up.