Just choose someone else. I have been trying to get decent service from these guys for years. It is always a struggle. They never have the supplies I need and want and they ALWAYS say my Drs prescription is inadequate. I have the Phillips Machine that is said to cause cancer. They havent tried to help me through the process at all and respond rudely to my questions. Sadly that is what it finally took for me to change to another provider. Im so excited to have a pleasant experience for my CPAP and supplies as do many people I know. See ya!

Working for this company has been the best experience. Also, I see all these complaints and most of them are not true. We may not be able to answer all supply calls throughout the day due to being on the phone with insurance companies, doctors offices, our patients calling in, and also patients walking into our office. If you leave a message I know or a fact we call back within less than 24 hours. Also, if you have called in for supplies and havent seen your doctor within the last year or ordered supplies most likely we will direct you to go back and see MD as we will not be able to service you until we have a script and office notes on hand. This has been a trying year for all with the pandemic and we as a small company try our absolute best to take care of all our patients. I do like seeing all these complaints and some of them are not even our patients.Please be understanding that we are trying our best and we ALWAYS return voicemails if left.

Juan was super nice, then another person I spoke to was super nice, assured me the oxygen therapy was portable (I travel within Florida) and I was so happy to hear it! Then this Gloria person said they couldnt help me because I travel. I called back this morning, spoke to Gloria again who was rude...acted like I couldnt remember what she told me. So arrogant! After a long wait, spoke to another girl (supposed superior) who has not gotten back to me yet. Now she has to talk to other superiors????? I guess Ill keep waking up with painful headaches! I just need help with oxygen at night. Does anyone know of a better company?

Got a new CPAP machine yesterday. Everyone was very professional with excellent customer service through the whole process... Highly Recommend!

This company has declined in recent years. Calls continue to go unanswered. When you are finally successful in contacting a representative, they tell you that they are busy and will get back with you but never do. Very unprofessional. Unfortunately, it takes for you to drive to the location for any type of service. I strongly recommend not to use this company for your medical needs.

Horrible service, doesn’t return calls, very unhelpful

This place is the biggest joke for the medical supply industry.Customer service is very bad. They never return your call and treat people like trash. Why is that .I

This is the worst medical supply co we had to deal with! Horrible customer service, getting supplies were a nightmare. Glad to have changed companies!

Truly the worst customer service of all DME companies!

Very Sad, call this place almost every other day, its been over a month i have ordered supplies they always say they will return my call and never do, its hard enough to have sleep apnea and not to get supplies or at least a courtesy call im in the medical field and a company should always make some type of effort..Not even a 1star minus 0..

Absolute disaster in every way possible. Multiple orders sent to them were never filled (including a walker) or they required weeks and weeks of follow up before we got anywhere. These are time sensitive items that they continually mismanage. Our credit card was charged for over 1 year and they REFUSE to send me copies of ANY of the billing. I believe we were over charged for equipment but their billing department continues to not send me copies upon request. Countless calls not returned for many many different issues. They have refused to fix a syncing issue with equipment, refused to come out or train a caretaker on how to use the equipment they sent out. An emergency situations was recently severely mismanaged. We had a broken mask for a bi-pap and they NEVER replaced it despite days and days of back to back follow up calls, stating it was an urgent situation... we had to purchase one out of pocket to avoid hospitalization and a month + later, they STILL have not sent it. PLEASE STAY AWAY! DO NOT USE THEM!

I have. Been with this company for years. They used to be wonderful to work with. I am a very compliant patient, I see my physician every six months and take care. If my equipment properly. The last 3 times it has been time to reorder supplies it has taken me an average of 6 weeks to just get someone to return my calls.

Rude, rude, rude. Ive received my supplies from them for years and it was a pleasant experience but I dont know what has happened. Customer service has declined over the past year.

I give them zero stars, but the form wouldnt let me. There is nothing worse than having a CPAP Machine from this Co, and it breaks in 11 months. They picked it up for repair, and I never saw it again. Every Customer Service Rep denies it. If you look online, this company has horrible reviews. I lived with no CPAP for over 18 months. I stop breathing 25 times an hour. I dont recommend this company with your life. I wouldnt buy anything from them again. There are so many great companies out there that care about you. Please pick one of them. Thanks for listening.

Used to be good... Not any more. I ordered supplies from this place in the past without issues. Now I have to leave a message and wait almost a week for a call back. Its been 3 weeks since I ordered new supplies and they still havent shipped them. Customer service is something this company no longer has, unfortunately.

I guess i have a case of you dont know what you have until its gone fever. This place was extremely helpful, however due to changing my insurance, i had to switch to another company who literally told me that if i die, due to them not being able to get me a supply on time, that its not on them. Respitech was always helpful, and i have no complaints

I have to admit, after seeing the reviews on here, I was VERY apprehensive about being referred to this company. However, I have interacted with customer service via phone on 3 separate occasions now and all 3 times have been beyond reproach.For a large portion of my career I had to monitor calls for compliance to customer service and privacy standards. Each one of my calls to this company would have received high marks for both, not perfect by any means but definitely well above average. No one was rude, no one was curt, no one told me they could not help me. Each individual I spoke to was polite, knowledgeable (about their portion of the interaction) and as helpful as they could be.Let me expand on that as helpful as they could be part. So, we, as patients, are informed we need some machine or device to assist our daily lives. We, as patients, sometimes do not understand what has to happen from the moment the Dr. says, you need xyz to this item being in our hands/home. It is not an instant process, it is not a quick process. It is not a process solely in control of any one entity in the process. There is a minimum of 3 entities involved (Dr., insurance company, DME company) there could be, and usually is, more entities involved.Imagine this scenario as a comparison, you are planning a birthday party for anyone in your family. What can go wrong and where? If no one shows up but you sent all the invites and called to make sure they received them, is this your fault? If the party store was out of the particular balloon you wanted, who/what/how could that be overcome? Finally the day of the party arrives, but guests arent controlling their kids (or themselves), again - who is responsible? Some responsibility falls on the planner for some issues - balloons (check more stores, etc.) ensure directions, date/time are clear on invitation, etc. But what if that type of balloon is no longer being made? It might take a while to find out, not everyone at that store may have known about that type of balloon - it could have been that clerks first day. Finally, the guests themselves have a measure of responsibility to figure out and know how to behave for each situation they are in.Why did I use that comparison? Cause it fits. Doctors do not know ALL insurance companies criteria; it is the responsibility of the insurance company to make sure the policies are clear and made available, it is then the responsibility of someone in the office to ensure they are reviewed when a prescription is made. Sometimes this is missed and it is caught after the script is sent to be fulfilled. Some responsibility falls on the patient to know what their part in the process entails and, most important, to not assume everyone knows everything.

We as a company would like to remind each patient how the Industry has changed their requirements which affects how the orders are processed by the Healthcare Professionals. The majority of Insurance Companies require yearly visits to your Physician with documentation stating the continued use, benefit and compliance of the equipment, a Detailed Written Order for each item being dispensed yearly and a Prior Authorization from the Insurance Company. Please understand it takes time to obtain each piece of information for each patient in order to fulfill the requested order. We at Respitec Medical appreciate your business and loyalty.

Im not a person to leave bad reviews. This place has gone down hill. Rudeness and attitude.I fired you for not doing your job. Shame on you.

If I had a choice I would give it zero stars. The company never returns your calls. Customer service never answers their phone. I have waited months for resupply and cant speak to anyone. The insurance has no clue as to what is going on. I suggest you start with a different company. Regardless of how many steps must be made for orders or re orders, its not an excuse to not return customers phone calls or to answer the phone.

HORRIBLE! AVOID THIS PLACE AT ALL COST!!! My husband has been using the same machine for almost 7 months without replacement because of the bad customer service and bad administration of this place. The same is happening with my mom, is not just one customer!!! 😡😡😡😡

Worst customer care I have ever experienced. I have been calling and leaving messages to re-order supplies for 3 weeks now and I have yet to get a call back. Guess I will need to order all supplies thru Amazon and just eat the insurance costs.

Very rude staff, all of them. Was told that I have to pay for a c pap machine that my insurance has already paid for. They refuse to show me what they were billing my insurance. So I called my insurance company and they were billing them for services unrendered. So guess will be getting a big fat audit, courtesy of me. I know longer have the machine, thank goodness. Now go bill whoever has it you crooks.

Horrible experience... First I was miss informed about my insurance, when paying my bill the system was down, when ordering supplies I never received a call back. I will say the lady today, deslyn was very nice and knew what she was doing... ⭐️⭐️⭐️⭐️⭐️ For her....

I will no longer use this company for my respiratory needs They have no sense of urgency. I have a bad sleep apnea and my CPAP broke around August 2018. It is November 2018 and still no replacement. This is with both primary care physician and respiratory doctor providing medical orders for a replacement including medical notes.I just told my respiratory office to resubmit the orders to another company! No more Repitec!!! Here is another bad review for your collection.

Worst company ever Orlando and Kissimmee locations are crooks please beware. Bad customer service and rude staff Kissimmee facility real dirty and staff is real ghetto

I have been dealing with Glenda at the Kissimmee office over the past 3 years and receive excellent service every time. Based on some of the negative reviews posted here, it appears that she really is the brightest light in the company.

No one answers phone. Voicemails never get returned. I was told they dont deliver supplies; their web site says they do. The woman who I finally talked to was condescending and rude.I have a problem with my cpap machine and the tech I talked to was clueless. I am contacting Medicare to see what we need to do to give the Medicare provider contract to another company.

They make ordering supplies impossible. Never awnser the phone, terrible returning calls.

I call and only get a voicemail recording. I leave a message and no one returns my calls. I dread calling them every time I need new supplies because it takes at least two weeks to get my cpap supplies ordered and sent out. I will be finding a new supplier.

Never answer their phone. For a medical supply company this is criminal.

Go somewhere else for your CPAP supplies. The customer service at this place is horrendous. First they didnt verify the address to send the equipment to, so it went to the wrong place, and because the equipement wasnt returned they wont issue me a refund or send me equipment to the correct address. Then they hung up on me twice when I called to get a status on my equipment. When I leave voicemails they often dont get returned.

I am so frustrated I am crying. The right hand does not know what the left hand is doing. I was supposed to be contacted in November for new supplies. I am having to jump through hoops and receiving promises they cannot seem to keep.

It would be amazing if they ever answered the phone. I have an idea, HIRE some help.

Customer service is dreadful. They dont even answer the phone.

Ive had to call in to get medical supplies. They havent returned in my call in about 3 weeks or so. Im going to get it somewhere else. They charge really high for replacement pieces compared to other medical suppliers.

No one answers the revenue line(resupplies)

Customer service is non-existent - takes them 2 weeks or more to fill orders once they get the authorization.

People who care!

Do not rent any equipment from this company !!!The blood oximeter did not appear to be cleaned/sterilized.We also got an oxygen concentrator. The person delivering it could not confirm if it was sterilized or not.Our daughter was admitted to the hospital so we had to cancel the lease for the concentrator. It took them 5 days to pick up the equipment. This company does not pro rate on a daily basis. They charged us not from the time when we canceled it but from the time when they picked it up 5 days later !!!!!We had to fight to get at least some money from a whole month rent back.We will never use this company again !

Hello, my name is Moraima Rodriguez, I have a malicious experience in that office, mentioned in Respitec Medical Care and Equipment at the top of the address, the lady named Vecky was an inappropriate treatment, perhaps due to personal problems which must be transmitted to clients since the person who She is coming is someone with a medical condition and does not deserve said treatment, she is very bad-tempered, but professionalism must take action on this for future days and that her establishment does not decline in reputation, I at least give her 1 star because she is different from the man. who came to take the Hispanic payment, I dont know his name, he treated me well, thank you