Valvet city have awesome staff who know their stuff. Went to return (and buy a couple of things) and it went fast and with a smile.

Some great products.. know what your buying before you go in. Meaning to your Research on any of product before arriving so you buy the wrong item/product. Great service..but not staff are trained right.

The insurance is extremely useful and great turnaround time. Quality product.

This store is well run. The employees are readily available to answer your questions, the store is clean, well stocked and I personally have been very happy with my electronic purchases from here over the yearsLast November I purchased a laptop from Best Buy along with several accessories. I have been very happy with all my gear.One thing I really appreciate about about the Geek Squad crew is how amazing and thorough they are. They take their time and make sure you understand exactly what the issue is should you have one. Then they explain everything and answer any questions you may have.Overall, I have been very pleased with each time Ive visited a Best Buy store!!!

I have tried so hard to stay away from any Best Buy store. I have yet to find a store with a friendly and helpful staff. This store was no different. Most of the employees would go out of their way to avoid helping anyone. Still not impressed and I can purchase most of the items they carry cheaper at Amazon, Target, or Walmart.

If there was anything less than 1star, I would definitely choose thatI had the worst experience buying my appliances from Best Buy! Actually the sales associate did u good job but the Geek Squad is the by far the worst delivery service that I have ever worked with!!I bought 5 pieces of appliances and I had problem get them deliver to me every time!! I’m so regret I have purchased my stuff from best buyI have placed my ordered beginning of august and I’m still waiting to get my stuff!!!!They have canceled me many times and bunch of times they did not even show up and wasted my whole day!! I would not recommend anyone to buy things from Best Buy if they will use Geek Squad for delivery!! They will takes weeks to deliverThey are so unprofessional!!! So upset at them

Just went there to buy my new Cyberpower gaming pc it’s great! The ox is in perfect condition. No loose parts, unplugged cables, and great packaging! No complaints. I highly recommend this ox to anyone who is looking for a gaming ox that is worth the price and can preform amazing!

The store was organized and had what I was looking for. I don’t recall anyone in particular whom helped me. However, I had a pleasant time.

Cant give description on employees help because they were ready to close 10 minutes from when we arrived. Other than that, the is store is big and organized. We walked in. Found my sons iPhone extension and the cashiers lines were running smooth.

Just went during the pandemic again and it is a safe place to be with all the precautions necessary. The GEEK SQUAD is THE BEST - professional, friendly and thorough in their analysis and help And they always look to help with the most economical solutions.Previously, last summer, other than the phone reservations are not in synch with the store operations, the service, efficiency and product availability is terrific and highly recommendable. I was there for an Apple cord, and a sales associate not even assigned to helping me quickly went to the warehouse area and got it when it was not on the shelf.

This location always has what I need. Anthony in the PC section provides excellent service and always has an answer for my questions. Thank You!

This is the best Best Buy in town, they actually have audio equipment and its super chill. Thanks!

No stock for speakers and they are unable to order. I’ve been trying to use my gift card to buy a portable speaker for over a year now. Pretty useless

The first thing like a struggle to find the order unfortunately was my fault didnt talk to the right person but I was assistant very well and end up talking to the right person after all and receiving my order and plus some thank you very much Best buy thank you.

This bestbuy magnolia was wonderful the equipments were all set up right and working unlike others. The person who help me was knowledgeable and answered all my questions and made my decision easy for my upcoming upgrade I highly recommend this bestbuy

Once again impressed by the service at BB....Oscar, Gerry, & Torrace were all great & really took their time to show and explain to me what had been done and even gave a few quick tutorials!

I bought an LG washing machine from this location less than three years ago. I also bought a five year warranty. They came out three times to fix it and we’re not able to do so AND refused to replace it. To the tune of $980 plus tax I purchased the same machine again. They messed up on delivery and it has now been three weeks since I’ve had a working washing machine. The new machine arrived but delivery person could not find parking right in front of the building and left without trying to tell us that he was outside. I live in a security building with CONCIERGE on a major street in BH and the elevator was prepped for bringing the washing machine up. Such an inconvenience. We are trying to reach customer service who are not even picking up. I hope this message is received by Best Buy and Best Buy customer service and the problem is rectified . Terrible service. I have used Yelp for 10 years and this is a first time I’m Leaving a negative review for any businessDr A. David Rahimi 8/12/2021

This place has really gone downhill. Most reps are rude or just dont care. Its my favorite retail store and I remember back when you could talk tech with certain reps. Seems they dont hire that kind of personell anymore. Very low stock of items but I suppose thats because of Covid. Its convenient because freeway exit is this location entrance.

Not too busy and found a LG 28 TV for my bedroom for a good price. Light weight too.

HD a good selection of vacuums, but just try and find someone to help you or answer questions. Their checkout line procedures could use some tweaking.

I would have given this Best Buy 5 stars, but the customer service wasnt great, except for Isaiah. My daughter and I came here to get make a purchase(she needed a privacy screen protector) but we couldnt find what we were looking for. My daughter saw an employee and got her attention but was ignored. So we found someone else and he was ok, he just showed us where to look. We still couldnt find what we were looking for. Then my daughter went to find another employee and he went above and beyond, which was Isaiah. He made sure we were in the right spot to find what we were looking for( he had a device that pinged him where the merchandise would be) Isaiah found it and rung us up. Thank you Isaiah. If you need cellphone accessories or a cellphone ask for Isaiah.

I bought 2 projectors from Best Buy. Both units were defective. I am still waiting for my full refund.After returning 2 faulty units of this Projector Best Buy has only partially refunded me the money. This even when in numerous chats and emails I was promised to get a full refund. I can definitely not recommend. I now had to start a claim with my credit card company for the remaining refund.Did not want to shop at one of the big online shops but looking at this process i really think I should not have bought at Best BuyThe first projector I had to return straight away because it had areas where the image was not in focus. The second unit was able to focus but white areas showed a little green shadow when displaying images with high contrast. I could get used to that because it’s only visible from up close but now after two days the projector won’t turn on anymore. Only after unplugging and re plugging the ac cable and pressing the power button on the projector will it turn on eventually.I think this could be a good projector if everything worked but someone is doing a terrible job at quality control letting all these faulty units go to customers.Can not recommend

Sales person was very helpful in buying a Samsung flip3 phone.

The worst. Zero percent help. 100% attitude and laziness. Dim lights. Lots of employees standing around with no initiative to help. Buy elsewhere if you can.

Business as usual. 😎 vibe. Perhaps too dark as more light needed in real life for everyone.

This location has a generous amount of off street free parking. The store is a good size, with a wide variety of products. The staff are knowledgeable of the products, and the lines tend to move quickly in the checkout. This is a good place to find Apple products and video games. The store is clean, including the restrooms. The staff is also courteous.The BBB Route7 and the Expo Line train are a short walk from the store.

Its one of the best store you can go in an Shop

Went there to see samsung watch 4 and no one came up to help. Also there were no watches in the cabinet

This store by far was the worst best buy store I have ever been to !!! I went to get a new iPhone and trade in my old phone. The guy who helped me at the Apple stand told me that I can either pay in full or in installments and still get the 700$ Credit from Verizon. I asked him again if he is sure and he confirmed so I decided to pay in full. I went to Verizon to return the old phone and I was told that I can only get the credit back if it was paid in installments!! I went back to best buy and it was at 6:30 pm. The girl at the customer service told me that no one is available to help me and they all left and that I can go to any other best buy store and they will help me. I went to another store and I was told that no one can help me to fix this except the store that I bought the phone from. I went back to the store in another day and was told that they can’t reverse the process and that I have to return the phone and get a new phone. Obviously I decided to return it and not but anything from this store ever again. I went to Verizon and in 15 mins I had a new phone ! I feel stupid for not going to Verizon from the beginning! The guy who messed up in the first place wasted so much of my time. I never got a good treatment when I went back to fix the problem, one of the other guys kept saying that Verizon doesn’t have an offer and stopped arguing when I showed him the offer . Only nice person was Jose ! Thanks for your help. Otherwise, a terrible store!! I highly recommend that no one goes near this place!

Buying my first larger screen tv, I needed some help in getting the right one. They were so helpful in helping me figure out what features were most important and comparable between tvs. They even found me a Samsung model set to go on sale. I saved money and time with their free delivery. The delivery was on time, quick, safe and polite. I LOVE best buy!

Super helpful staff, helped me make an informed decision on my new television

Great customer service and they have a lot of workers that can help you find what you are looking for

Like this store because of nice stuff and good choices of products. If I need something immediately this is right place to go. I already bought TV and computer over there. Had nice deals and even got gift cart for $100. Staff always polite and ready to help even if you have thousands question.

I love the place love the app prices are little bit not always the best but other than that they help you as much as they can.

No problem with ParkingNice Spacious PlaceFabulous Happy HourGreat Menu

Finding a salesman thats working the floor is brutal. But once you do they are dedicated

The geek squad at this location was incredible. They got my service done fast and delivered everything as Id hoped they would. Cant recommend enough for any car installation services.

This Best Buy is Dope it has multiple levels and has a lot of great stuff

Store needs to hire more employees. Was there to replace a phone that was insured. Wait for over 30 mins, ended up leaving without fixing the problem

It was OK I find what I was looking for and also browsing for the new technology, theyre very helpful with any questions that you may have.

Dont take my word for it.Go yourself and decide.I recommend it to friends andpeople in general. However,Im offering an opinion based on my own experience. You may or may not share the same opinion as me.My best guess, you will?I was satisfied with their services to customers. The End.

The worst customer service!!I purchased something from Bestbuy Tustin and went to this locarion(LA) to return.I mistakenly past return policy window and they didnt return it.I went to Tustin location today and they accepted the return.

Poorly run and managed. I had to spend nearly 1/2 an hour talking to three different people to find out that though they sell microphones, they don’t sell the cable! Idiots.

Good Staff, clean store & Good prices

I love best buy stores they have the best warranty on all items which you should always buy, they keep a record of everything on you rewards information which is great, no need to hold on to receipts and the customer service is SO great they are all always ready and willing to help!

Friendly sales representative

Best Buy is doing their best during the pandemic. Some items were not available but that seems to be whats happening everywhere. Its good to see that this Best Buy has been able to keep its doors open. Lines and wait times are short. If you think you might need a sales person, be sure to let them know at the front door or you may have a long wait.

Poor customer service, and was also cut in line by an old lady and when I spoke up and told her something she still tried to go in front of me, the cashier decided to help her instead of me and didn’t confront her. There was a line and they could’ve told her to wait but instead went with helping her out instead of me when I was waiting in line like everyone else. Felt it wasn’t fair and the fact that the cashier was rude to me when I was in the right just wasn’t cool. You guys need to train your employees better in costumer service!

I unfortunately got there 15 minutes before closing, however I must commend the staff for doing such a fantastic job of taking care of not only me but the other 15 people who came late that day. By the time I left at 6 there was still tons of customers being taken care of by loyal employees. Thank you!!!

Great, placed order online, got texted my order was ready, walked in and was put in less than 10 minutes, great customer service - tks

Like this best buy. The geek squad moved kind of slow but overall they didb the job.

Was okay. What I would expect from a Best Buy. My favorite part? Sign in the parking lot. Sums it up for me

I was there to buy one thing....I felt kind of lost and one of the employees came to help me.... what a relief....he kindly walked me to the aisle where I needed to go....so I got my item, paid and left....he was very helpful....

Best location Ive been to out of all Best Buys.

What a frustrating experience. Had to explain to multiple employees what a gift receipt was. It took going to a manager to get one. Vicky was nice and knowledgeable, but it doesnt excuse employees leading me on a wild goose chase to get a gift receipt. If you dont know something, ask for help. The Dyson employee was extremely rude, especially considering I just purchased one of their products. I really hope that Vicky forwards my complaints to the Dyson Supervisor.

Worst costumer service i have ever experienced.

Speakers in display are not working. Wasted my time to come here and test the sound of car speakers

Hey I tried calling to check your inventory but it put me through to a national phone system instead of just calling the store itself, then after 5 menus in that system I got told there was an error and it hung up on me.Just let people call you

Surprisingly helpful and friendly and Samsung in stock...so if you dont want to wait for Verizon or go to the Samsung store in Glendale give them a try.

For me this was a hit and miss. On Tuesday evening it was a miss. I really needed help finding something and it took over 45 minutes to get somebody to help us. We kept being told what general location the item would be located in and then couldnt find it. When somebody finally did help us, the item was in a completely different area and turned out to not work. When I returned it the next day, it was a great experience. The person at customer service was awesome and the geek squad got us the right adapter and my daughter was extremely happy to use her writing tablet. Maybe the moral of the story is go there on Wednesday...

Too many people who just walking in the store doing nothing. When asked where to find certain things they just point fingers and say over thereVERY POOR SERVICE

Helpful customer service, but didn’t have what I needed in stock.

Waited in line from 4am to get nvidia gpu, tickets supposed to be distributed at 7.30am. When time came, BB reps came outside and said that they distributed them the day before the official date, as they received the call to do so, and no cards available. Super unprofessional and lame experience, waste of time and disrespect towards customers

Like that they have “most” options for inventory. Generally out of stock for some items. Website shows different number available than what is actual.

Fun to shop there. Staff is very knowledgeable & always asking if they can help finding anything.Had dropped of my EarPods Pro for an apple approved exchange & received my new ones ahead of schedule. Excellent. Thanks

Nice service got a new washer and dryer and delivered install and everything..

Kimberly was great in pick up.

For over 10 years Ive been coming to this neighborhood best buy because of their exemplary customer service. Today was no different, except that I was given an even HIGHER level of customer service by Samia in electronics. Thank you so much for your exemplary service to this local Marine Corps veteran whos a loyal customer for life!

I like this store. It’s convenient to get to and it’s a big store.Needs improvement. Wireless / cell phone section need more employees. Maybe cross train other agents ? :)

Very helpful people. Not in the knowledgeable way but more in the attempt to be helpful.

Pandemic times, Best Buy, still has good stuffs! Visiting their branch is still a good trip. You will still find something you will want to have.👍

Plain every-day Best Buy.

There was little bit of of hitch in delivery..it all worked out though..my friends happy with his purchase

Apple quick buys in stock

All the staff there are very very helpful and kind

Best Buy is just okay. No really good buys unless its black friday. Whenever I try to find a Best Buy deal, I mostly feel that in order to buy something, I have to miss a meal. I wish there was more competition like in years past, cause I hate always feeling like I got kicked in the a$$.

Good Service and huge parking lot so u dont have to worry about that

Since moving to the area this is one of three Best Buy’s near me, and I always try to go here first because of my consistent good experience. I’ve had great service with the order pick up, where I’ve ordered an item and within 30-60 minutes it’s ready for pick up. Upon arrival the team there is always quick and pleasant. Today I went in for a return for a headset that just wasn’t my preference, was done within 5 minutes and then went to purchase a new headset and Ryan did a great job ringing me up. He deserves to be recognized! Great work Best Buy!

Picked up an Apple Watch really quick and CS was great

My Galaxy 9 notes screen cover came off. When I bought it I purchased the screen installation fee along with the phone. It is a ARMOR EDGE brand. The return counter person ran my phone number and printed the recipe. Refund and repurchased another cover and then the Geek person reinstalled the new one in about 10 minutes. They also cleaned and sterilized the entire phone casing. 5 stars.

Good store, but a lot of products were out of stock.

Great.place, products n service!

Very helpful and nice personnel, easy to find whatever you are looking for. They have quite a wide range of products.

I went there to pick up a TV, that I bought through Amazon at a huge discount. They were very helpful.

Limited people makes for very fast service and the young lady that took care of us was excellent and stayed with us until we got the TV we were looking for.

Hello, somebody forged my credit card and purchased an apple AIRPODS WHITE for $249,99 and I do live in Los Angeles, this item was delivered to Waterbury, ct, 06706, this happened in midnight September, 05,2020 about 11.17 PM. I immediately called best buy to stop the transaction, however, Best Buy did not stop this phony order as of this day, have not been reimbursed yet. This would be a very bad reputation for your organization.people will hesitate to purchase any more from your company. I will take this matter to the local small claim court in order to collect my damage. Be careful using your credit card to purchase any item from Best Buy. Dont do business with Best Buy. When I referred this matter to Best Buy customer service I did not receive any welcome. You will lose a lot of customers not pay attention to complain

So far so good!

Lots of choices of electric and house equipments but not everything somethings need to be ordered and takes time to get.

Everything seemed in order. There were plenty of available workers to help the customers. It looked busy when I visited. Night club mood in there.

Of course the same thing I came in to Best Buy I needed some help and no one offered any customer service

Probably the best customer service experience at Best Buy ever. I was able to purchase and have my refridgerator delivered in the same day. Everyone was super accommodating and helpful.

Very helpful team members / employees.

Bestbuy my favorite store!! People always so helpful!! Thanks guys

My favorite Best Buy.

This Bestbuy exceeded my expectations! I am incredibly satisfied. The staff member that helped me is the most down to earth person you can speak with. very kind, courteous, whole heartily give people the kindness he can (this was not just with me but what I also observed with is communication with others. Thorough with his communication, does not promise you anything while quickly builds your trust. He was professional but also very matter of fact, and didnt try to sell me. I felt like his customer service was on point.

I went to Best Buy needing to buy a charging cable for my mac, after like 20 minutes I found someone that was willing to help me. He quickly pointed me in the right direction and found the charger I needed. The charger was at 180 dollars + tax. I told him,So what if I got it on Amazon? The representative told me they would price match any item, knowing I would not be paying retail. I took the charger and went to the amazon check out line and let reps know.She called her manager and she approved it and after that I ended up saving 20 dollars and having my product right away, instead of waiting for amazon to send it two days later for a cheaper price. They matched it and I walked out with what I needed in a matter of 40-50 minutesIm incredibly happy, the Service was amazing for the guy that helped me. Other wise, all other Customer Service attendants were really just useless, walking around and offering no help.Regardless, I was happy to see that the price was matched and I could get my charger ASAP as I walked out at the lowest price was they advertised was possible.

I’m biased I live for any electronic gadget so I love this store . Employees could be a little more pro active and look for people that flat out say help me all over there face .. but still a great store!

Best buy has a good range. Always leave happy.

Always has what I need, and always someone to help. Ps. Love the geek squad

Generally pretty good advice and service.