AV Planners live up to their name. They listen, they plan, they execute. We hired them to help us design and install a large media wall with complex custom mounting, and audio system for a 3000 sq.f. medial office on Rodeo drive. We worked mostly with Kenton who was extremely professional, responsive, and detailed throughout the entire process. When obstacles and issues arise, they solve them without presenting issues to us. They only present solutions and that makes a whole difference during a complex tenant improvement buildout. Even after the project they are available for questions. I strongly recommend them.
So far so good. It was hard getting other AV companies to answer their phones. AV Planners answered and performed a site visit. We cannot wait to get the estimate and see what they came up with.
We recently used AV Planners for a second time to install two wall mounted boards, a projector and new audio system in our conference rooms. Both occasions they were very professional and went the extra mile to ensure the job was done correctly and I knew how to operate the new audio/projection system. Definitely will continue to use them for any future projects and cant recommend them enough. Thanks, AV Planners!!
AV Planners had to work very hard to win our business. We had them pitted against 7 other companies, all of which had interesting approaches and ideas.They won the business, so a simple 5 star review and bit of fluff about how great they are wouldnt really help inform a prospective client thinking about enquiring. So allow me to share some insights in to how these guys won our business:Quality of quoting - Best I have ever seen. Not to give away company secrets, but when you ask AV Planners to quote you two ways to achieve something, you are given a dynamic quote that you can adjust real-time with your decision makers, to see how differences impact the price. This was game changing for when presenting options to my leadership.Transparency in quotes - We had quotes that like-for-like charged 4 times as much labour as AV Planners. It was maddening, wasting hours meeting companies and getting very specific quotes for hardware, only to find they wanted to overcharge like crazy. One wanted more in labour, than AV Planners labour and hardware put together! I am not suggesting AV Planners is cheap, they charged a healthy amount for the work, but it was costed in a transparent way that we knew how many days and engineers we were allocated based on each rooms requirements. For context, AV Planners was the lowest priced quote from all vendors contacted, right out of the gate. A good sign!AV Planners gave a premium quality of service throughout, with tens of hours of meeting to discuss project, work with builders and keep us posted on progress pre and post delivery. I started this journey looking for competitive quotes, and have finished by gaining a partner who we trust with all of our AV needs!
Great company to work with! Craig and Juliana are both easy to work with. They are professional and thorough and will make sure everything is done right! Working with AV Planners has been a breeze
The service by the guys that setup and installed was fantastic! They worked diligently to ensure the hardware was setup properly. A couple weeks after the installation, they followed up to ensure everything was working as designed and to field any new questions that may have come up.
The experience we had with AV planners was pleasant and they provided a much better pricing than other top or well-known competitors. There was some challenge in the wrong ordering of a couple of parts and the equipment setup had some issues but after those were detected, the overall result was satisfactory.
As a court reporting agency that sometimes has to set up videoconferencing depositions, our first choice in the Los Angeles area is AV Planners. They are very helpful in everything from scheduling to making sure the video/audio connection between locations is working smoothly. They have a very knowledgeable and professional staff who always go above and beyond to ensure the satisfaction of the client. I know that when I send a client to their location that they will always be taken care of.
Very professional team. We (at a private school) had them do an install that I thought would take a week, and they were done in two days. Everything works great -- better than expected. We will use them again.
I hired AV Planners to replace a retractable screen in my boardroom. I found their customer service to be excellent, their pricing very competitive and their installers professional. I will definitely be using AV Planners again.
We used AV Planners to install multiple projectors and projector cameras at our school. Their expertise, level of experience with AV equipment and their customer service was extraordinary. We were very pleased with our AV project.
Kudos to all the staff at AV Planners and for Kenton for being intuitive, knowledgeable, proactive and a pleasure to work with.
Great group to work with, very reposnive