user
Beverly Hills Porsche Service and Parts Center
10923 Santa Monica Blvd, Los Angeles, CA 90025, United States
Appearance
Beverly Hills Porsche Service and Parts Center
Comments
E
Review №1

Mina is the best. Got my 25th anniversary porsche last slot. Thanks so much.

Jo
Review №2

Quite simply the best Porsche 992 service in the United States. Erik has been looking after my baby for the past 10 years. He is a diagnostic genius and only recommends what needs to be done. I called his cell on a Sunday morning about 5 years ago because the alarm malfunctioned and I could not get the car to start after a hike in Will Rogers. He immediately had a fix.

Dr
Review №3

Kurt Bonzell made me the happiest Porsche owner this side of the Mississippi. I purchased a used Porsche 911 Turbo S a few months ago, and I had some missing records including some of the service history. I contacted Porsche in Beverly Hills, verified my identity, and even though it was many years ago, Kurt was able to was able to see my service history, retrieve (2) repair orders and also include the Factory Build Sheet and the cars Warranty Service History.These days, most businesses only help you when they are going to make money off you. This work in no way benefited Porsche if Beverly Hills, but they went above and beyond to help me retain as much of the rich history as possible pertaining to my Porsche. Thank you very much! I, along with any of the ensuing owners of my car, will be forever grateful. 🙏

Zh
Review №4

I am very disappointed with their work. They took my car for three days just to change the oil. They returned my car with two large scratches, dirty outside and inside with oil stains. They made me wait another two hours to solve these problems, in the end they didnt solve anything. This service is not for premium cars.

Zz
Review №5

Brought car in due to Engine warning light which they resolved and had them do an oil service. Also asked them to recharge my battery which had gone dead due to little use.Prior to picking up the car they called and advised:-Car needs new front and rear brakes.-Battery didnt take a charge and needs to be replaced-Rear tires need replacement.I informed them that I did not want them to proceed with any of these items.Turns out brake replacement can wait until a warning light comes on (which may be several thousand miles away) and did not need immediate replacement.Battery did in fact take a charge and has been fine since I picked the car up.Rear tires were recently replaced and a tire store confirmed they were fine.The quote for the above items was over $4,000...Buyer beware...

Ra
Review №6

Juan my advisor at Porsche is the best in the planet... I have purchased 3 different Porsche cars and SUVs and I have always trusted Juan with all my services for those cars... I could not be any happier with the quality and support I get each and everytime I see them!!!Ask for Juan when you schedule any service needed for your porsche... he is honest and will always guide you to get the right thing done on your cars.

Ga
Review №7

Excellent and professional work from, he fixed my car in a hurry and followed up with me ....i like how he kept me posted and made me feel like fixing.... Thank you for the Beverly Hills Porsche Service and Parts Center.

Sh
Review №8

Service department does not answer the phone

Sh
Review №9

Impossible to schedule a service for my Porsche. Calls go to voicemail. Non responsive to all my efforts. Customer service is non existent. I had to call Porsche USA to get their help. Pathetic.

Be
Review №10

Always take good care of my Cayenne.

Ri
Review №11

Professional service writers and friendly staff. In-house loaner car vendor also very helpful saving time when dropping your car off. 5 stars for me!

Do
Review №12

Great service! Expensive but consistently do good work.

AC
Review №13

Scott and his crew are very professional and attentive to customer service needs. They repaired various issues on my Porsche 911 Carrera especially a tricky suspension squeak. Highly recommended.

Be
Review №14

Scott and Jon did it again for me! Another pleasant experience servicing my car at BH Porsche. Everything from start to finish was a breeze here. These guys really understand that everyone in LA is in a hurry and got me in and out efficiently while addressing my questions and concerns. All car/payment/pricing questions were very clearly answered leaving me very comfortable with the entire process. Would definitely recommend this dealership to anyone who has any problems with their Porsche.And let me just talk about the rental car that I got... 2019 Porsche Cayenne! Definitely coming back to get this new baby once its time for this one to go. Almost didnt want to return the rental car because it was just an amazing vehicle.Ask for Scott if you need any help! Hes the best.

al
Review №15

Highly recommend Juan service advisor really makes things easy thank you

Da
Review №16

Best team ever

Br
Review №17

Worse service experience ever. Avoid at all. The car is less then a year old and cost me nothing but the service department is so rude and unresponsive that I would never buy another Porsche and would definitely never return to Porsche Beverly Hills for anything in the world. Best way to describe this place is rude and incompetent. It is really hard to hate a place this much when it is a free service. Welcome to Beverly Hills Porsche.

Pa
Review №18

My cabrio was stolen while in their possession.

Jo
Review №19

Great team and best service in LA

Br
Review №20

I dropped off my car for an oil change and service at 8am. They were to call me and be done by 3pm. I called at 5pm and they said likely tomorrow. At 6pm I get an email my car is ready. I head over in the morning at 8am and wait another half an hour while they locate my car, only to tell me it isn’t washed yet, so another 15minutes. For this horrible service I’m also paying 2x the prevailing rates. Oh, and that free rental, they charged me $79 for it. Don’t waste your time with these clowns.

Ma
Review №21

They were friendly and made me feel comfortable. The services were outstanding. I will be back again.

Jo
Review №22

Very friendly and helpful

Da
Review №23

I have seen significant changes in the service department recently that have improved the entire experience from dropping off my car to picking it up.I was kept informed during the entire time they had my car to having a friendly gentleman with a red Porsche hat helping me retrieve all my belongings out of the loaner car and into mine . Great service thanks

Ho
Review №24

Great service staff. They keep my car in good running condition.

La
Review №25

This is my first time using the BH Porsche Service Center. Im happy to say they made this a very easy experience. They fixed the problem, luckily it was still covered by the warranty. Mario was fantastic. He explained the problem with my car and what they were doing to fix it. He didnt recommend any additional service at this time...Im always concerned the first time I take my car somewhere that Ill be told I have other things that need to be replaced...that was not the case. They were honest and did great work.

Ke
Review №26

Based upon the snotty attitude of the guy I just talked to in service, contrasted with the complete empathy and care I received on the phone with Downtown Porsche, the disparity is VERY clear. Stay away from Beverly Hills Porsche if you can avoid them. Downtown is worth the drive and their attitude of complete customer care CANNOT BE BEAT!

je
Review №27

Great selection of cars, my friend took his 911 for service, they gave us drinks and the work was done quick.

Cr
Review №28

Scott was very attentive to my needs on my Panamera Turbo since I was in town for only a few days..

In
Review №29

Surprisingly low level of customer service.

St
Review №30

Great service staff. They keep my 2007 Boxster in great running condition.

Na
Review №31

Honest folks and quick service. Ask for Scott!!!!

Co
Review №32

Excellent customer service! Tonya was very helpful!

Be
Review №33

Great service, cars and salesmen.

Al
Review №34

A LITTLE EXPENSIVE ONLY FOR RICH PEOPLE WHO OWNS A PORSCHE CARS VERY CLEAN FRIENDLY PEOPLE AROUND VERY NICE SERVICE

pe
Review №35

They treat you with respected

Information
71 Photos
35 Comments
4.3 Rating
  • Address:10923 Santa Monica Blvd, Los Angeles, CA 90025, United States
  • Site:http://beverlyhillsporsche.com/
  • Phone:+1 888-711-2748
Categories
  • Car repair and maintenance
  • Auto parts store
Working hours
  • Monday:Closed
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:8AM–5PM
Similar organizations