SO DISAPPOINTED!!! We live up North and were down South on vacation. My grandson was so excited to stop here… only to find it has been closed for months!!! I wish the website would have been updated to indicate they are closed. We certainly would not have gone 1 hour out of our way and pay $10.00 parking!!!!

I bought a Supreme hat from them. Brand newWhen it arrived it came in a repackaged box and bag. No Supreme packaging.So I called them asking if my hat was authentic or fake.They said they dont know if its real or fake. I even asked for compensation for this trouble of not knowing if my hat is authentic or fake. They couldnt fulfill any compensation for the authenticity of this hat.Next thing you know I call back a couple of days and my phone number is BLOCKED from them.HAHA this store sells product they dont even know if its REAL or FAKE.Boy did I get screwed. Store Owner: David.... Please fix this... I know times are tough.

I have been buying my shoes with The Holy Grail online but have never purchased in store before. I went in on a Saturday and it was busy but I was greeted right away and didnt have to wait too long. I was helped by the staff who was absolutely great. She was patient, knowledgeable and very friendly. I will make it a point to go into the store when Im ready for another pair of shoes and will request again. I got a great pair of shoes and custom in soles which are making a big difference in my running.

Excellent job helping me find a pair of comfortable one

Thank you very much for this great ......?

I got an excellent pair of used sandals from here. Definitely one of a kind. They appear to be hand made using materials sourced from the middle east, possibly from the Nazarene area, but the fibers are either synthetic or from a plant that isnt around anymore. They dont look like much but it feels like Im walking on clouds when I wear them. They also completely cured my planar fasciitis! The only weird thing is when I walk in the sand they leave two sets of footprints? Well, usually. When Im having a particularly hard time theres just one. All my friends are constantly asking where they can get a pair of their own, but I cant seem to track down the manufacturer. Anyone know of a footwear company that marks their product INRI?Also you should ask for the Eternal Life Cocktail. Its pretty heavily watered down whatever it is, but it comes in the most beautiful goblet and I havent gotten sick once since I drank it!Highly recommend! This place has shoes worthy of the gods!

Love this store. Great selection, good help and great buys. A wide selection of very comfortable shoes/athletic footwear for men, women, and the kids.

Its a shoe paradise. I love this store. You can find good deals. The store is huge. There is plenty of parking. Rows and rows of shoes. How can you go wrong. Prices are pretty good and clearance racks.

Great!

FRAUD ALERT!!! DO NOT DO BUSINESS WITH THESE SCAM ARTISTSThe Holy Grail shoe store of Los Angeles took an unauthorized payment from me on 5/21/2020 in the amount of $330 via Apple Cash payment and will not respond to phone calls, emails, or direct messages on Instagram in regards to this matter.They have now blocked me on iMessage and IG - and I have a pretty good feeling that that my emails will not be getting responses.I have just filed a police report with the LAPD, and I have also submitted a report of fraud online with the LA County Department of Public Social ServicesI hope the $330 you stole was well worth it!

IF I COULD PUT NEGATIVE STARS...A COMPLETE SCAM WHEN ORDERING TO BE SHIPPED. SENT THEM MY PAYMENT AND NEVER RECEIVED A CONFIRMATION OR INVOICE. WAS LATER BLOCKED FROM THEIR IG PAGE.

They have a great selection of shoes for everyone! The prices are great, the staff is very helpful.

A great staff that is very knowledgeable about proper running shoes. They perform a thorough evaluation and make some great suggestions. Great for beginners and experts.

Such great knowledge, experience and customer service! I developed planters fasciitis from wearing poor fitting and unsupported shoes for so long. MJ helped me understand so many intricacies of the issue and helped me find a solution. I absolutely recommend On the Run. They know what theyre doing.

I purchased shoes from your online site on Instagram, I totally thought it was legit because I see you have a storefront, business hours, a phone number etc. Seems like a complete scam to me though. I paid 180 dollars for a pair of Nike SB Dunk Low StrangeLove Skateboards. Thought it was a great deal, but I should have known better. As soon as I paid, I was blocked and they wont answer their phones. Here I am trying to support small business and I get taken advantage of by a bunch of pieces of garbage. Dont buy from this company, at least on Instagram because its all a scam. they take your money, block you, wont answer calls and any comment you put on the Instagram site is deleted. Shady AF!

Always a great experience here. Great selection of sneakers and the guy helping me today was awesome. Thanks again!

Very good customer service and they cater almost all of what you request them that are available.!

Great place to shop for not just fashion but comfort shoes. And above of all is the best customer service in town.

They got limited edition stocks, so cool though bit pricey but worth the price.

My husband and sons walked in, looked around for shoes and was never greeted by the guys who worked there. They planned to spend a good amount for several pairs of shoes, but took their business elsewhere. If you cant open your mouth and speak and playing on your phone and laptop is more important, this place doesnt deserve your money. Very disappointed as this place had come highly recommended based on selection. Professionalism is not apparent here.

Best shoes and high quality with very affordable prices.

Do not buy from here !!!!!!This place is a scam, they are insanely overpriced. All the sneakers here are insanely over-priced just please compare the prices of what you want to buy from here to goat or StockX. They both have way better prices. I bought a pair of Yeezy 350 citrin brand new for 360$ or something and later checked to see the online price brand new is like 228 on StockX or goat. On top of that, this place also gave me a used pair for the price of brand new I noticed fading on the sole immediately before even putting on. I also noticed that the stitching was falling apart. You can find way better stores and the prices are scams.

Thank you so much, we loved our shoes.

I work retail and the first thing you have to do to make sales is greet your customer. I went in there with the full intention of buying my son shoes but since wed never been in there we didnt have any idea if you just bought what was on their wall or if you were able to get whatever they had in your size. Dont know if this is how they operate on a daily basis or if it was because it was late into their day.

I just wanna know if the shoes are legit

This place sucks I order 2 shoes from this place and they havent shipped it out. I call them and find out that 1 of the shoes I have is out of stock I said ok to cancel my order and I was going to reorder. Then the next day I reorder 2 more shoes brand new. They sent me a shipping number that was messed up and I pay for express shipping. when the shoes came in it was missing a lid on my jordan 4s. They have no communication with customers when you call them they tell you things that make you happy but when the product comes in its all wrong. Dont order online website is full of mistakes and workers dont fix it. I didnt get what I paid for spent over 500 dollars.

Love this place and they will treat you right.

This place speaks to my inner Carrie Bradshaw. After vowing to pinch pennies and keep a closer watch on my spending habits, I casually walked into The Holy Grail Shoes with the intention of just looking.

Too many selection to choose from very nice store

Its amazing how young ppl spend thousands on used shoes.

The running shoes i bought was bit overpriced but i think it last longer than cheap shoes.

After braving the The Holy Grail mall and looking at the all the generic, bleh, and highly uncomfortable-looking brand-name footwear that are not tennis shoes, Citishoes is an absolute godsend (and Im not religious)!

Got a vintage pair of sneakers nice !

I bought a supreme ripple tee, great prices overall, great staff.

Really nice selection, a bit pricey on small retros but theyre a good store

Can i buy offwhite x nike shoes here? specifically offwhite x vapormax

Im in shoe heaven nice selection prices high but u get what u pay for!

The female that helped me there had an attitude. I was planning to buy 3 pairs for my trip overseas.Went to the fox hills mall instead.Do not visit this crumby place unless you want slow service with attitude.

Friendly staff, all the latest urban fashion accessories

Great place for sneakers and really nice salesmen

I was a little skeptical on buying sneakers from this place being Im from NJ an there in LA, I got no answer when I called them,Reviews about them were hit or miss, I just went with the flow ordered my Ray Gun 72s an they came within 5Days !!! (Today) they look brand new not a single Mark on em I would recommend if your looking for fresh kicks this is the place to go ! I will be buying all my sneakers from them from now on !

Store phone off .. bad for business .. put some rare items up 1 of them sold.. internationally still pending for pay after 5 days😑 no way In he’ll it takes that long..

Best place to get fresh kicks. ! Only perk is its expensive n all sales are final

Cool selection of skating sneakers/retro👟.

What type of shoe store dont answer their store phone

This store is the best, go to the store and check it out

VERY VERY poor shipping experience. Fedex rejected their package due to packaging issue. Now I cant get package till 4 days later. A wast of time. Very unpleasant experience

Has a great selection of shoes

This isnt the actual holy grail. Im filled with disappointment

The most exclusive shoes in Los Angeles are housed here...

Over priced decent service but overpriced

Place was closed even thought ot was saying it is open on the website and Google.

Great shoes lousy service.

Iaintheard of that hurdle/@jayzlyrics /@bosshogoutlaws

You can find any Jordan ever made

Overpriced and they are not very friendly

They care about you and your shoes

First off 40 bucks for parking not good, event or no event when you about to spend 400 dollars on some shoes, now 400 dollars I am about to buys these shoes an I cant try them on when you have a no return or no refund policy, to each its own I dont recommend this place unless your on public transportation, I WILL NOT RETURN!!!

Nice nice nice

Good quality

Super basketball model

The mdrrrr joke

Rad