Andrew is a nice guy and very informative! Very professional service.

As a worker there I can say it’s one of the most professional and friendly places I’ve ever work for. The lead technician is incredibly knowledgeable and very friendly and attentive to the customers needs. A wonderful place to work. Bob is an amazing owner and quite possibly the best boss I’ve ever had.I’m not just saying this because I work there, every word I’ve said is true and I can see myself being with the company for many many years.Highly recommend. We stay until the job is done most of the time. The service is outstanding and the professional new installs are done right.Couldn’t recommend Vivid more! 5/5 stars.

No attention to detail & no ownership of omissions.Vivid Sight & Sound was the low voltage partner my builder used during my new construction. My builder no longer uses them for their projects. I will start with the good, early on the in the project they suggested some speakers with a great price point and which turned out to be amazing. I will say that from a media room/planning perspective, they are stellar! From a pre-implementation planning perspective, I thought they were great. I met with Bob a couple times, he researched what I needed and made great suggestions, the issue became follow-through.At the kickoff of the project, we had plans and diagrams, everything was in writing. One of the first things I told Bob was to ensure that my low voltage (cat6a) wiring was NOT run in parallel with high voltage electrical cables. Well, nearly all runs are not just parallel with, but are zip tied right next to the power. A normal homeowner wouldnt even see this, but as I terminated my own runs, i was able to easily see this failure to follow simple instructions. I let this issue slide because Bob was great to work with.Next, Bob requested some heights and specific locations for runs, I provided these to him in writing in high detail. In one case, an email with 10 items was provided to Bob. A few times I tried to get on site with Bob for a walk-through and verify prior to drywall going up, he would schedule something and then cancel. Finally, Bob just stopped responding until well after drywall was up. I found that 9/10 items were completed as requested (mostly, but there is a lack of attention to detail issue) but the 10th was just skipped. I contacted Bob about this miss of some critical runs and I showed him where we had it in writing and that he had completed the other 9 items on the list indicating he received the message. He informed me that he never saw it and it is too late to do anything about it now. I complained about this lack of attention to detail and asked him to fix his omission, he offered to do it if I paid him. Im not sure why i would pay him to fix his mistake. He then offered to give me 100ft of cat6a, which is to say he offered me 30$ to avoid fixing his poor work.Another item was where we plotted external camera cable runs. I marked where I wanted the items, in writing of course, and bob plotted them on the plans. He sent me the plans for review and i immediately (within 10 minutes) responded that they needed to be adjusted and I provided the exact adjustment needed. Since bob continuously cancelled our walk-through and then stopped responding to emails for a bit, of course, these runs were in the wrong place. Once again, he informed me that he never saw the email and that he didnt know how he could do anything about it now. I replied stating that if I was a brand new customer asking for a cable move or run, he would have a method to do it and a price and to simply make the price 0 and do the work. He stopped responding to emails again.Fast forward to the house being completed. the subwoofer outlet was never terminated, though he did send someone out to fix it. The speaker wires were not terminated into a wall plate for the receiver to plug into, though again, he did send someone out to fix it. I did find that although I was very specific about how to handle the runs, Bob did not follow the details at all and since he did not show up to any walk-throughs, this was not caught prior to drywall going up.All in all, Bob is unreliable and unresponsive. There is a complete lack of attention to detail from the company and a lack of responsibility. A good company will accept responsibility for the things they miss or do incorrectly, Bob will blame email or the internet or coronavirus. Its very similar to what my children do when they forget to do chores. Every excuse is provided but in the end, the issue isnt resolved. After fighting with Bob, even though i could easily win in court since everything was in writing, I decided that I couldnt trust Bob to get the job done properly.

Bob has been an excellent partner in helping us create two great media rooms. While our builder and a couple of other vendors said there was no way we could have a projector and screen setup, Bob came in and figured out how to make it all happen. As a result, we have a great place to watch sports and movies and our kids have a separate, fantastic game room. Bob was a creative problem-solver, responsive, and fair. Well go nowhere else as we upgrade our systems over the years.

These folks just installed a security system plus some mods to my home theatre system. Bob and his team did an outstanding job. The crew was prompt, professional, knowledgeable and skilled. I highly recommend Vivid Sight and Sound for all of your home entertainment and security needs!

We utlized Vivid Sight & Sound to install our security and entertainment system in our new home. I found them to be personable, patient and professional.Service after the sale has been stellar as well.GighlH recommend.

Installed Whole house sound system including pool and patio. Wired a complex Wi-Fi system. Installen 3 tvs. Have used them 3 or 4 times and they have done an excellent job.